Customer Reviews for Ruddys Rental Inc
(U-Haul Neighborhood Dealer)

773 reviews

21380 Forrest Blvd N   Forest Lake, MN 55025
(Hwy 61 & 97)

(651) 464-6771

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(651) 464-6771

21380 Forrest Blvd N
Forest Lake, MN 55025
(Hwy 61 & 97)

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

All went very well...only need was maybe straps on inside walls to hold furniture..

JEANNE O. 
Rating:
5.0

This is a great place to rent from. I have been doing so for at least 25 years.

Gary B. 
Rating:
4.0

Customer did not leave a comment.

RANDALL L. 
Rating:
5.0

Customer did not leave a comment.

Ana K. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

melanie L. 
Rating:
1.0

We had a two day trailer rental, when we made the reservation directly with this location we were told we could pick up at noon and drop off at noon. When we went to get the trailer we were told they had retested the trailer for 0730 on the drop off day and it had to be back early. I told them that was not possible and was told “them don't rent it”. The woman at the desk also said “I did not make the reservation so I don't know who told you you could have it till noon” when I asked for a discount for the 5 hrs they took away she told me we don't discount. Because I was stuck for a trailer we just took it for the day and it caused me to rent a storage unit to complete my job… This location should be shut down. It was the worst customer service and bait and switch I have seen in a long time.

Peter P. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

kathleen Y. 
Rating:
5.0

Customer did not leave a comment.

KEVIN J. 
Rating:
4.0

I was satisfied with the service at this location. Better than other locations I have rented from over the years. One thing was I had a coupon code from a previous rental which they would not take so have to call a uhaul customer service number to work that out.

JANN H. 
Rating:
5.0

Customer did not leave a comment.

Ken L. 
Rating:
4.0

It took an extended amount of time, unfortunately, to complete the rental, due to having one associate tending to the U-Haul customers and to the walk in customers for their party supply and rental business. The 5' x 8' trailer was not hook up ready. I was intimately involved with troubleshooting the electrical lighting system (sealed signal lamp burned out) .

GERALD K. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

I seen nothing that needed improvement.

Stacy B. 
Rating:
5.0

Customer did not leave a comment.

linda M. 
Rating:
2.0

Our truck was an hour late. although it was the previous user that was the cause of our delay. Ruddys Rental didn't contact them when the truck should have been there by 9am for our pick up. They waited to contact them until we showed up.

Kate S. 
Rating:
4.0

Customer service was excellent and the lady was very nice and thorough! I wish there was a plan implemented in place where there are 2 lines, one for reservation and one for non. Got there and there were a line of at least 5-6 people. Reservations should be taken care of 1st then when reservation line is done, both can tackle non reservations. It will make the line go a lot faster.

Jason Y. 
Rating:
5.0

Customer did not leave a comment.

Heather H. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS B. 
Rating:
5.0

Customer did not leave a comment.

Jack G. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

I experienced prompt, knowledgeable, and courtious service on the two phone calls prior to picking up the 15 foot truck. The truck was staged and full of gas the morning I picked it up. The pick up transaction was fast and easy. They saw me drive up, and met me outside at drop off. Final inspection and payment was again fast and easy. The whole experience could not have been better. I would use Ruddys Rental in the furure, and would recommend them to others. Best truck rental experiencec ever! Thank you.

kurt K. 
Rating:
5.0

Customer did not leave a comment.

GENEVIEVE M. 
Rating:
5.0

Staff was great getting me in/out in a matter of a few minutes. Had my DL uploaded prior to picking up the trailer which sped things up. Also the return process on the mobile worked great. Thanks for allowing me to complete my DIY yard project at home!

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

michael T. 
Rating:
4.0

Offer a smaller trailer that would be easier to tow with a car.

tim B. 
Rating:
5.0

Trailer worked great. People at rental place were quick and helpful.

paul D. 
Rating:
5.0

Customer did not leave a comment.

Frank F. 
Rating:
5.0

Customer did not leave a comment.

Milton S. 
Rating:
4.0

Returned U-Haul on Sunday but unable to record it via internet or using 1-800 number because they were both down. We left the key and paperwork in drop off box at Ruddy's Rental in Forest Lake MN. The truck was due back on monday so we dropped it off early. Cargo area was cleaned prior to drop off and gas tank filled. Thank you

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Amazing customer service

Steven M. 
Rating:
5.0

I would definitely use Rudy's Rental in the future and recommend this location. They were ready for our pickup appointment, the check in and out processes were smooth, and the service was great. Thank you!

Jennifer D. 
Rating:
3.0

Very friendly service, thanks!

Dale H. 
Rating:
3.0

Their service was good with no surprises. The rental location is very convenient for me, short trip to get the truck. I use Ruddy's U-haul regularly because they usually have a truck to fit my needs.

GARY F. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Great service and product. Thanks!

George M. 
Rating:
5.0

Quick and easy to pickup and drop off, friendly staff too

doug C. 
Rating:
5.0

Very nice, the ladies working were very nice and helpful

Vici B. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

michael I. 
Rating:
5.0

Customer did not leave a comment.

SUSAN M. 
Rating:
4.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Trailer worked great. Check in and drop off was so easy-to-use with the online feature. I don't feel you need to do anything to improve the quality of your rental.

Patricia R. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Could use a trailer jack to lift coupler off trailer ball when dropping off after hours.

Robert Z. 
Rating:
5.0

Excellent service.

LARRY LEROY S. 
Rating:
4.0

I have no comments the check out it went quickly and effiiciently.

daniel G. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
1.0

Make sure that the windshield wipers work correctly Make sure tires are inflated correctly Make sure all marking lights work correctly I was charged for an extra day. I was told it would be alright if I dropped it off 15 minutes late. I handed them the key and they did not go through the truck until the next day and marked on my receipt that the drop-of date was the next day. I will not be renting from Ruddy's in Forest Lake, MN again. Poor customer service.

JONATHAN PAUL L. 
Rating:
5.0

Excellent service

Jose O. 
Rating:
4.0

Needed to update closing time on line. We thought closing was 6pm and I came in at 530pm and found business closed. Brought back next day without problem.

Harlin H. 
Rating:
5.0

Great customer service. Very friendly and welcoming. They had what I needed. Would recommend them to anyone

Dawn A. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Prompt and courteous and friendly.

jeff H. 
Rating:
5.0

The pickup truck was very nice and useful for what I needed it for. Thank you!

mary J. 
Rating:
2.0

After pre registering online, they still required a bunch of paperwork inside where customers were not wearing masks. They also required two additional forms of ID beyond my credit card and drivers license, When I complained, they blamed it on U-haul policy. The trailer had two clearance lights not working, and they said it was okay if the majority of lights worked.

Roger N. 
Rating:
3.0

We rented a moving van and the process was smooth.

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

JACK THEODORE G. 
Rating:
5.0

Very friendly!

CHRISTOPHER K. 
Rating:
2.0

Awful regarding dates and times for pick up and drop off. Conflicting information all the way to the end of rental

COURTNEY B. 
Rating:
5.0

Customer did not leave a comment.

RONALD W. 
Rating:
5.0

Customer did not leave a comment.

Linda L. L. 
Rating:
3.0

According to the man who helped me at Iverson, and dismounted the trailer, the trailer wasn't mounted completely correctly. He said there were rubber guards needed for each of the chains at the point where they attach to the hitch, and only one had a proper rubber guard. No damage was sustained, fortunately, and the chains stayed attached.

Michael M. 
Rating:
5.0

really a great option

Susan G. 
Rating:
2.0

When I rented the truck the paperwork was wrong. I was given a truck that didnt match the paperwork. When I discovered the error, I was told to bring the truck back and was charged that milage. Unbelievable, when I dropped the truck off; I did it through after hours return; questioned this and was told I would be contacted and I never was contacted would be contacted by

matt S. 
Rating:
4.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

Barry E. 
Rating:
5.0

Customer did not leave a comment.

JULIE T. 
Rating:
5.0

Customer did not leave a comment.

Anjil B. 
Rating:
4.0

Customer did not leave a comment.

Barry E. 
Rating:
3.0

when I reserved a 15 ft. truck, I would expect you to honor that not substitute 26 ft semi.

sandra J. 
Rating:
5.0

Customer did not leave a comment.

BERNADETTE M. 
Rating:
3.0

Customer did not leave a comment.

Melissa K. 
Rating:
5.0

Customer did not leave a comment.

Angela A. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
1.0

Your truck had a violent shaking anything over 60 mph. I had Uhaul set me up for a one way trip and Ruddy's Rental changed it back to a round trip. It cost me time and money. I will not rent there again.

adam V. 
Rating:
1.0

Very rude people will never use again

ELIZABETH D. 
Rating:
5.0

Only negative comment to give is the Windshield was severely cracked on both the driver's side and passenger side. Everything else was easy and convenient .

kimberly S. 
Rating:
3.0

I had reserved a 15 ft at Centerville when they transferred me to Forest lake they a huge truck with no air conditioning so I'm not satisfied with uhaul I'm not Happy with how much extra it cost me

Clay H. 
Rating:
5.0

Customer did not leave a comment.

ROGER LYNN F. 
Rating:
5.0

Customer did not leave a comment.

Tim W. 
Rating:
4.0

Customer did not leave a comment.

Patrick W. 
Rating:
5.0

Customer did not leave a comment.

Dawn K. 
Rating:
4.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

Customer did not leave a comment.

matt S. 
Rating:
5.0

Excellent!! Keep doing what your doing. Kudos!! to Ruttys rental!!! You work really hard at giving great service. Thank you

peg K. 
Rating:
5.0

Customer did not leave a comment.

Kelly H. 
Rating:
5.0

The staff were super helpful even while extremely busy.

donna E. 
Rating:
5.0

Lower rate on milage

Eugene E. 
Rating:
5.0

I'm unhappy with the fact that the cost was double what I was initially told. Maybe be more up front with that info at the get-go.

Holly H. 
Rating:
5.0

Update the website so once you pick a truck size the map would identify which locations have it available or once you pick a location - available trucks are listed. Rudy's has always been great for service when I rent through them.

Daniel P. 
Rating:
5.0

Nice people at Ruddy Rental.

kevin H. 
Rating:
4.0

Didn't have the dolly I requested available, but the van was in good shape and everything worked fine to pick up my rental.

Elsa R. 
Rating:
5.0

Customer did not leave a comment.

WILLIS B. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
No reviews have been submitted for this location.

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