The rental itself was fine. It was the fraudulent charge for $754.65 the next day to this business that my bank blocked that ruined the experience for me. The owner's dismissive and aggressive demeanor when I went in to ask about it was also off putting to say the least.
RYAN M
Customer Reviews for Ruiz Shoes Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Workout wonderful for my move thank you
HAROLD BWas ready for pick up when expected and were. Flexible with me extending dates.
Stephanie WThe owner/renter was very pleasant to work with— we would definitely use the location again. Easy access, easy drop off, equipment in perfect working order. Only comment is: The gas tank was not completely full when we received the van. We paid for 5 gallons of gas but only drove around town for a total of 18 miles. Since we rented the 15-passenger van size, we know it gets better mileage than 3.5 mpg. Hopefully, this comment will reach the vender and the cost of the rental will be adjusted accordingly. Otherwise, we are very happy with the process.
CELESTE WSome details with the van return can get tricky due to the location of the store. Otherwise the rental process is direct and no-nonsense.
Greg ZDealer should not rent trucks if they cannot check them in timely when customers return them. I received multiple calls stating the vehicle was not return. Fortunate I took pictures of the truck and key drop off. I also had to return to the location because the dealer/owner never checked in the uhaul truck
Kimberly WI got overcharged $120
Juan BCharged me extra $15 for coverage, and $12 for gas.
Didi FOwner always kind and friendly. Pleasure renting vehicles there! Fast and accurate service.
Rhiannon VFriendly, fast, and incredibly convenient!
brian gHorrible experience. I reserved a van and couldn’t pick it up because the shop was closed the entire day. Why even bother offering the service???? Had to change all my plans
Sionann GThe person responsible for giving me the keys was very rude at every stage of the process. They raised their voice and also processed the return late (insisting I do it through them as opposed to using the app) which resulted in an extra day of charge. Overall a very bad experience.
LiHao ZWhile the van was dirty on the outside, the entire experience was quick and the renting process very smooth. I would not hesitate at all to rent again.
Thomas MVery friendly and convenient.
LINDA FSo helpful! Will definitely come again.
ROBERT PFast, friendly and efficient. A proper service all around
RYAN RI was scheduled and confirmed for 8am. Person in charge not there til 9am. Said he didn’t receive confirmation until that morning. Also van had only one eighth of gas tank. So the van is late and I have to take more time to put gas in tank.
ELLIOT MWhole process was simple!
MARK SI left my golf clubs and my golf shoes in the van I been trying to call but no answer.
HAMID YVery professional and kind man, I'll definitely be back again for my next moving needs.
RACHEL DNothing. mr. Ruez was very congenial, helpful and great to rent from.
Suzette BExcellent service
Mike KGreat customer service!
LIZ HAbsurdly overcharged for minor cosmetic damage that should have been covered by insurance that I paid for. Also a false accusation of phantom damage to the front. It is an absolute outrage and criminal fraud.
Patrick B