Customer Reviews for Russian River RV Storage
(U-Haul Neighborhood Dealer)

1103 reviews

13100 Healdsburg Av   Healdsburg, CA 95448

(707) 433-8563

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(707) 433-8563

13100 Healdsburg Av
Healdsburg, CA 95448

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Simply, you're good at this location. Good equipment, great people...It's my 'go to' location👍

Marty C. 
Rating:
5.0

I haul indicated mobile check in, which this site doesn't participate in. Passenger door for brand new truck did not open from outside. This should have been noted and fixed.

HENRY C. 
Rating:
5.0

Customer did not leave a comment.

Randall P. 
Rating:
4.0

Youall didn't email me my receipt for the last van I rented please send ty Blaine Swanson

BLAINE S. 
Rating:
5.0

Truck had 143,000 miles which is ok but transmission howled and severely jerk shifting in and out of 1'st gear. Passenger side door didn't open from the outside. Windshield wiper blades are shot.

Jeff L. 
Rating:
5.0

We had the worst real estate sale ever! We were supposed to move on Friday-26th, rented the van and the service could not have been better. Then all hell broke loose, the Title Company did not fund our loan friday, the movers packed our old house bur could not take our things to the new house until Monday. The UHAUL personnel were great, understanding and allowed us to keep the van until monday. We finally moved in and all is well. THANKS UHAUL FOR ALL YOUR HELP.

Tricia M. 
Rating:
5.0

Very nice people.

DARIN L. 
Rating:
5.0

Customer did not leave a comment.

Nicolas A. 
Rating:
5.0

Customer did not leave a comment.

GREGORY G. 
Rating:
4.0

This location does not support mobile pickup, which caused some delays and confusion on both sides. The team were great - best UHaul experience in recent years.

PAUL G. 
Rating:
5.0

Julie was very helpful and accommodating. Our check in was fast and efficient. It didn't take a long time like previous locations I have dealt with in the past.

CASEY S. 
Rating:
5.0

Nothing. The service and equipment was great

JOSEPH G. 
Rating:
5.0

More vehicles.

SORREL S. 
Rating:
5.0

Great people

Mike D. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Have mobile pick up work better

Connor W. 
Rating:
5.0

Well done!!!

mitch F. 
Rating:
5.0

Have more trucks available....

MICHAEL R. 
Rating:
4.0

Have trucks that are reserved and not makes us scramble at the last minute to find a truck. We had to make two round trips to get all of our items to the new location. This cost us money and time. When we reserved our truck 3 weeks in advance. I had to pay for extra mileage on top of that and it is an insult to injury.

Lynn B. 
Rating:
5.0

Customer did not leave a comment.

Cyndi S. 
Rating:
5.0

It was very easy to do paper work in office and they were very thorough going over rental truck instructions and adjusted mirrors and made sure we knew everything we needed to know about truck. They were very friendly and courteous. Also, easy drop off when we were done with truck. We were moving locally so only needed the truck for the day.

Carol S. 
Rating:
5.0

Michael was extremely helpful and easy to work with.

Jenna F. 
Rating:
2.0

The truck was FILTHY! During the current coronavirus one would think that every rental would be cleaned and disinfected. Not so at the Healdsburg location. In fact, I would say there is a great possibility that these rentals are Superspreaders of the Coronavirus infection. My 1st action was to go to a gas station and clean the outside windows so that I could see the highway properly. There was no hope for the inside of the truck I had rented. The health department would not like to see this kind of disease spread which could easily be preventable with proper cleaning after each rental is returned.

Nancy B. 
Rating:
5.0

Just got Nong their novel. Great service cool. Warm welcome from a nice gentleman with 3 legs.

kerry R. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Moving is no fun, but my experience with U-Haul definitely helped. From the helpful people at the local office to the way the truck performed, I'm a very happy customer. Thank you!

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Max D. 
Rating:
3.0

Had a credit card on file but charged the person picking up the truck. Driver said for such a large truck, it should have more mirrors.

Carmen P. 
Rating:
5.0

Customer did not leave a comment.

James Z. 
Rating:
5.0

Customer did not leave a comment.

Paula A. 
Rating:
5.0

Great Service

Candida V. 
Rating:
5.0

Great people. Truck was there and ready. I will use them again.

David S. 
Rating:
5.0

Customer did not leave a comment.

michael M. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH S. 
Rating:
1.0

Nice staff, but rear differential leaked gear oil on the driveway which required an hour of scrubbing and cleaning and didn't remove the stains.

Scott R. 
Rating:
5.0

Customer did not leave a comment.

Dean C. 
Rating:
3.0

Customer did not leave a comment.

Claire H. 
Rating:
4.0

I'd like to see the store have auto check-in and check-out, especially in this time of covid-19.

EUGENE K. 
Rating:
5.0

Customer did not leave a comment.

earl H. 
Rating:
5.0

Always excellent folks

Jennifer R. 
Rating:
5.0

Quick last second call verified they had a truck, short time on the phone and short time to pick up and drop off. Will use them again it needed.

NED T. 
Rating:
5.0

Customer did not leave a comment.

LEONARD R. 
Rating:
5.0

Excellent service - nothing to be improved.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Kit F. 
Rating:
2.0

Out of the appliance dolly that I reserved, but was not charged for use of smaller dolly, which was nice. Spent 15 minutes trying to do contactless pickup as website stated but was told they don't do that there. Was belittled by old man that worked there, must've thought I was young or a new driver and came over to ask me if I knew how to use mirrors and then laughed under his breath as he walked away. Thought you could get straps for truck to keep items in place, but no. The truck was clean and the big yellow dog in the waiting area had exceptional customer service skills!

Brandon B. 
Rating:
5.0

the only issue I had was with the uhaul website. it says this location offers 24/7 pickup using a mobile device and allows you to book it that way. this location does not and I had to return when the site opend 1.5 hrs later.

SARAH L. 
Rating:
3.0

Customer did not leave a comment.

Don W. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Easy, even with the social distancing restrictions.

RICHARD A. 
Rating:
5.0

Nothing. It was outstanding! Easy peasey!

Cynthia A. 
Rating:
4.0

Customer did not leave a comment.

Nancy B. 
Rating:
5.0

Friendly service, clean well maintained truck!

Lisa M. 
Rating:
5.0

Keep on being awesome!

APRIL F. 
Rating:
5.0

All good

David P. 
Rating:
4.0

Nothing. Easy scheduling and pick up/return. Good service.

Peter G. 
Rating:
5.0

All good...had a problem with the mobile app at pick up...couldn't upload DL pics, but was able to get help from the proprietor at the location. Still not sure why the app didn't work at that time, but was able to access it later.

Marty C. 
Rating:
5.0

Customer did not leave a comment.

Joe I. 
Rating:
5.0

I've always had an incredible experience renting a U-Haul from this particular location. Lois and her staff have always been very helpful and helping achieve my goals with moving. I have used their location numerous times throughout the years and have never been disappointed. I would definitely recommend to anybody who needs assistance with moving.

Tina S. 
Rating:
5.0

Customer did not leave a comment.

Tina S. 
Rating:
5.0

Customer did not leave a comment.

Sadie K. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Please keep doing the same. Always friendly and the equipment is always clean and in great condition.

Gerald F. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN P. 
Rating:
5.0

Left headlight out and drove 300 plus miles in the mountains on one light

Dave B. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

The right equipment, when I needed it, quick checkout, easy return.

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

In the olden days, I used to own a series of trucks. I was always working on them. Now, when I need a truck I just drive down the street and rent one from U-Haul. These are first class trucks, almost brand spanking new, always in good shape, And other very decent price. I couldn't pay the insurance on the truck of my own for the amount of money that I pay to have new trucks rented from U-Haul. There is no reason for me to own a crappy truck when for less money I can rent a good one.And the people who work there by the way are really friendly and helpful.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Nice professional people. Reasonable and convenient. Great!

Judy K. 
Rating:
5.0

Customer did not leave a comment.

Brent M. 
Rating:
5.0

Quick, courteous, professional service.

Nick A. 
Rating:
5.0

Customer did not leave a comment.

Michelle K. 
Rating:
5.0

Great place to pick up a Uhaul! They made it so easy!

Aurelia C. 
Rating:
5.0

Customer did not leave a comment.

Kolin V. 
Rating:
5.0

Customer did not leave a comment.

joshua K. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Great staff

Zachary L. 
Rating:
1.0

The worst I have ever seen. You made unauthorized billing and took almost $600 out of my bank account after the $211 I did authorized. I have filed a fraud complaint with my bank. You call me.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN A. 
Rating:
5.0

Customer did not leave a comment.

Clark G. 
Rating:
5.0

The woman I met was amazing and very kind to my circumstances in moving and the distance I had to drive.

Nora B. 
Rating:
5.0

Customer did not leave a comment.

Montree P. 
Rating:
2.0

Dirty windows, half eaten sandwich In the glove compartment and empty bottles under the seat. Nasty. Also, every time we rent a truck online lately - we get stuck picking up at this location. They never have the rental truck or paperwork ready even though I spend 15 minutes online filling out ALL the details. They claim UHAUL doesn't forward the info. Yet you do to other locations we rent from.

Carrie S. 
Rating:
5.0

The inside of the windshield was dirty and in need of cleaning. This wasn't apparent until night.

James P. 
Rating:
5.0

Customer did not leave a comment.

Rip F. 
Rating:
5.0

Everything was in tip top condition.

Gerald F. 
Rating:
5.0

Would be nice to have wi-fi connection to link phone to so I could take calls while on the road. LOVED that I was able to extend my rental with a phone call. A real godsend & realize i'm not the only one to have underestimate the need! Many, many thanks!

Susan M. 
Rating:
5.0

Once again, totally came to our rescue. Love this place and all its employees. Can't thank you enough for great service and a great price too.

Amy C. 
Rating:
5.0

Customer did not leave a comment.

Gerald F. 
Rating:
5.0

Everything was good thank you

Abel S. 
Rating:
5.0

Customer did not leave a comment.

Laura E. 
Rating:
4.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

sandrine S. 
Rating:
5.0

Customer did not leave a comment.

Julie B. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
No reviews have been submitted for this location.

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