Customer Reviews for Russian River RV Storage
(U-Haul Neighborhood Dealer)

1,209 reviews

13100 Healdsburg Av   Healdsburg, CA 95448

(707) 433-8563

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 10/4/2022: 11:00 am - 2:00 pm

Services at this Location:

Contact Us

(707) 433-8563

13100 Healdsburg Av
Healdsburg, CA 95448

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 10/4/2022: 11:00 am - 2:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Dan M. 
Rating:
5.0

Customer did not leave a comment.

tom S. 
Rating:
4.0

Customer did not leave a comment.

Laura F. 
Rating:
5.0

Customer did not leave a comment.

Dave S. 
Rating:
5.0

Customer did not leave a comment.

Lisa G. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer L. 
Rating:
5.0

Customer did not leave a comment.

MARK A. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Good

Aquileo V. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Customer did not leave a comment.

Morgan D. 
Rating:
5.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

Customer did not leave a comment.

Veronica C. 
Rating:
5.0

The site and personnel there were very good.

James M. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Erin D. 
Rating:
5.0

Drove truck but never used-. What a waste of money. Happy it was available

Kim D. 
Rating:
5.0

Customer did not leave a comment.

ALLISON W. 
Rating:
5.0

Truck was clean but has low tire light on

Tonita D. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
1.0

The truck was not inspected before we revved it and we had a flat on the left side On the freeway and they sent a service tech 3 hours later in his own truck with this Gael Frend And the wrong equipment then another tech 3 hours later He said both tires were flat the inner tire was already flat and caused the Outer tire to go flat we were on the side of the freeway for 6 hours U -Haul almost killed us and they delayed us

Don H. 
Rating:
4.0

The 1000 plus mile trip went smoothly with no problems. Thanks U-haul and thank you Danny at the Healdsburg Ca branch!

Glenn L. 
Rating:
5.0

Easy and friendly staff

Joel M. 
Rating:
5.0

One big problem - I was unable to printout the receipt that you sent.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

SERGIO S. 
Rating:
5.0

Customer did not leave a comment.

JUAN D. 
Rating:
5.0

Everything is great, no improvement needed on my part.

KATHRYN K. 
Rating:
5.0

Customer did not leave a comment.

Amelia S. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
4.0

very easy rental no issues at all. Thanks!

William T. 
Rating:
4.0

Customer did not leave a comment.

bernie W. 
Rating:
5.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

Customer did not leave a comment.

Kirsten F. 
Rating:
5.0

Customer did not leave a comment.

MARK A. 
Rating:
4.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Great service by all staff. Thank you!

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

REBECCA H. 
Rating:
5.0

Being able to go online to obtain copy's of final billing would be greatly appreciated I've been told we can yet having rented 10 or 12 times this year from several locations - not once have I been able to get this information

DEAN C. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS K. 
Rating:
5.0

really helpful and smooth service

Randall P. 
Rating:
5.0

Friendly customer service people!

DAVID R. 
Rating:
5.0

Thanks

Stephanie D. 
Rating:
5.0

I would like to see the company revert back to returning the rental with a full fuel tank!! In receiving half a tank at pick up time, I had to make an extra (unwanted) stop at the gas station before our long move to fill it.

Celeste Y. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN K. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Super efficient and good service.

DANIEL M. 
Rating:
5.0

Everything was great.

MARK A. 
Rating:
5.0

Best place locally. I will be back.

JOSE M. 
Rating:
5.0

Excellent service, reasonable cost, nice people and perfect fit!! Thank you

Meg M. 
Rating:
1.0

I was charged for moving pads and a dolly when neither were provided and the vehicle did not have a full tank of gas and there was a significant charge because they said the tank was not at 1/2, which was not true. The person checking the vehicle in was in a bad mood and let us know.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

SANDRA E. 
Rating:
4.0

We have done business with this rental location for many years. I have always enjoyed working with the people there. Unfortunately, our last experience was not as positive. Although we returned the car in perfect condition ahead of schedule, and left the keys in the designated lockbox, I received a call accusing us of not doing those things. It was very insulting and hurtful. The communication was not done professionally. Come to find out, thankfully, because of security cameras, exactly what I had explained to them had occurred. We returned the truck the evening before it was due and left the keys in the lock box. Unfortunately for the business, the truck we had rented was stolen later that evening. Feeling that I was not believed and questioned in a very unprofessional manner, by two individuals, was very surprising and hurtful. I am certain there are people who do not return their cars on time and make crazy excuses. But I feel the employees and management need to be trained on how to reach out to a customer when they believe a vehicle has not been returned. We have always been very kind and have recommended this location to numerous friends. Once again, although I am grateful they were able to verify, through their video footage, that the truck had been stolen hours after we had returned it, when they called to inform me of that, I was shocked that I did not receive an apology. I was updated “so I was no longer concerned” and told that “the videotape confirmed exactly what you told us.” Once again, I thought at the VERY least we would have received an apology. It took time out of both my husband's and my schedules to “be questioned” by these people on several occasions. Additionally, it was very upsetting to me to have been treated that way. Thank you for this opportunity to suggest that there should be training for U-Haul employees and management when these types of occasions happen. I know this is not the first or last time that a rental vehicle will be stolen. I can understand that, of course, they needed to follow up and get to the bottom of why the truck had not been there as expected. Yet, to speak to customers in a manner that is accusatory and insulting is completely unacceptable and hurtful. Thank you again.

JUDY K. 
Rating:
5.0

Customer did not leave a comment.

Betty D. 
Rating:
5.0

I was pleased with everything overall. You guys got us a truck during the holiday wknd less than 40 miles away and is was appreciated. Thanks.

Matthew D. 
Rating:
4.0

Excellent experience

ANTHONY C. 
Rating:
4.0

Your app sucks. It made me enter my drivers license images THREE TIMES.

Mark S. 
Rating:
5.0

Very friendly and helpful!

LINDA L. 
Rating:
5.0

Everything went beautifully, from reserving the vehicle, pickup, the trip, and the return. Thank you so much for hiring great people at your Healdsburg, Ca. location.

KAREN A. 
Rating:
5.0

Nice people and great service.

DAVID S. 
Rating:
5.0

Very friendly and great assistance with clear instructions. It was very easy to check the truck out.

Mehmet B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Nothing to improve on! I so appreciated the walk around and help adjusting mirrors. No one had ever helped with that and it was great!

Kristen B. 
Rating:
5.0

Make sure customers know how to adjust side mirrors. I could not get either mirror to adjust.

Cynthia T. 
Rating:
5.0

Michael and Daniel were great

CHRISTOPHER B. 
Rating:
5.0

This has to do with the Santa Rosa location NOT HEALDSBURG. I received a text 10 minutes before my reservation that they did not have the vehicle. Staff was rude and blew me off when I asked for them to help with a solution. Healdsburg staff was great. I will probably not use uhaul again because of the way I was treated in the Santa Rosa location.

ZANE F. 
Rating:
4.0

It was a short trip but all went very smoothly. I UHAUL Healdsburg was very friendly and quick

CINDY S. 
Rating:
5.0

Wonderful Staff and Great service. Very helpful and accommodating. Lucky we have them in our community.

DIANE W. 
Rating:
5.0

Customer did not leave a comment.

Deborah S. 
Rating:
5.0

Great people's at that location! Would go there again!

Ron L. 
Rating:
5.0

The tire was very low and made us a little nervous but it worked out

Sydney P. 
Rating:
4.0

Nice customer service rep at the counter. I recieved numerous texts and calls about a change in my pick up location city and change in my drop off location. It was confusing and a mess and I ended up paying an extra fee for driving farther than I had planned because I had booked my pick up locaiton in Santa Rosa then day before was called and texted that I had to drive all the way to Healdsburg to pick up the truck. I don't know why you get to change on us over and over. I prepaid for a truck at one city and thought that was it. I woudn't recommend nor would I rent from Uhaul again. So sorry to report that.

Claire M. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO B. 
Rating:
5.0

great people and customer service would recommend to friends

TIM H. 
Rating:
5.0

Very very Good

MALAKAI L. 
Rating:
5.0

Customer did not leave a comment.

GERALD F. 
Rating:
5.0

Nothing needed to improve! Lois was very nice and helpful with the rental. Extremely clean location, clean van, easy access/parking. Highly recommend,

MARK E. 
Rating:
5.0

Michael went out of his way to accommodate me and a very stressful situation I encountered. Very grateful!

Kathryn H. 
Rating:
5.0

Customer did not leave a comment.

Mark Wheeler R. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
3.0

Learn how to read a gas gauge

CRISTOBAL F. 
Rating:
5.0

Customer did not leave a comment.

CHARLENE D. 
Rating:
5.0

Customer did not leave a comment.

MARTHA S. 
Rating:
5.0

Customer did not leave a comment.

BERIT M. 
Rating:
5.0

The customer service was excellent and I wish more businesses treated their customers a well as I was treated. I will definitely recommend Russian River RV Storage and Uhaul to all my friends.

Robin K. 
Rating:
5.0

Great experience.

ALEXANDER S. 
Rating:
5.0

Customer did not leave a comment.

emily M. 
Rating:
3.0

Previous renter didn't bring truck back. Had to come back following day, rebook different movers and caused delay all down the line. Did give me another too big truck as.considerationnso they tried. But U Haul Corp didn't lift a finger

David T. 
Rating:
5.0

Customer did not leave a comment.

Steven N. 
Rating:
5.0

I had wonderful service. The people working that day were courteous and professional. The van was very clean and fully gassed up and was in good working order.

Maureeen B. 
Rating:
5.0

Excellent service and very friendly and relax atmosphere at the rental location.

juan C. 
Rating:
5.0

Both the service and product were excellent. I've rented from this location several times, and I have to say, it's just about the easiest and smoothest rental transactions I've ever had. Highly, highly recommend

PETER C. 
Rating:
5.0

Customer did not leave a comment.

ALEX C. 
Rating:
5.0

Customer did not leave a comment.

Linda R. 
Rating:
5.0

Awesome service !

Tom G. 
Rating:
5.0

Customer did not leave a comment.

mark B. 
Rating:
4.0

Customer did not leave a comment.

George S. 
No reviews have been submitted for this location.

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