Very friendly office!! We all were made to feel welcome and had a flawless experience…also super easy return!
Tiffany L
Customer Reviews for Russian River RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I received amazing customer service they were so nice and The truck was very clean.
CECILIA NManager told us the first 50 miles were free but anything after that would be $1.09 a mile. Then charges me $64 for 59 miles. On top of that I put $20.00 in gas. Total cost for less than 4 hours $113.00 when the cost to rent the truck was $19.95. Totally not worth it. Don’t tell customers they are not being charged for things and then you charge them. Very disappointed
MARYANN SThe maintenance was far from taken care of. The rear tire on the trailer had something lodged around it putting pressure on a rubber brake line. The trailer rachets for the tire straps were to rusty to use. Had to clean them and lubricate myself. The trailer brakes had a delay on stopping and starting which caused a jolt everytime you came to a stop or taking off from a start. The truck had weak brakes with cracks in the rotors measuring more then 3 inches long. Overall poorly maintained vehicles. The only good thing about this experience was Russian River RV Storage
ERIC MThis location with Lois & Claudia who helped me this time is Great to work with! I will use them & this facility again. I highly recommend them!
SALLY WThe owner was extremely nice and helpful.
CARL SNew 26’ box truck only 12k miles on it had zero power crawling up any incline my pickup would have towed this truck full of my stuff with more power to spare would Not rent again!
WILLIAM Wevery thing was great. 10 out of 10.
STEVEN CGood place with nice people to rent a vehicle.
Nicholas MIncredible customer service! Such a pleasure to work with and will definitely be back to this location!
MATTHEW NClaudia was so helpful and friendly. Had a great experience renting from HBG uhaul!
ALEXANDRA HClaudia was very helpful at this location went the extra mile to make sure we were took care of thank you so much
Jesse FEverything was excellent from our help and it didn’t take long. Overall great customer service and great experience.
FERNANDO DNot sure how - the experience was perfect! Kudos to Claudia at the facility for making the experience a very smooth and pleasant one!
CLAUDIA VAdd cruise control to the truck
Geoffrey TI rent a U-Haul van each year at this time for a big holiday project I'm contracted for, and year after year, the experience is wonderful! Thank you, Russian River RV Storage & U-Haul! Pam
Pamela BRent from this location and really love the customer service and easy rental process. It is definitely my go to rental location for a truck or van.
ANDRE JThe equipment was severely lacking maintenance. There were holes in the roof and all my belongings were wet when I arrived at my destination.
PAUL OThe owner was fantastic and her extremely friendly and efficient employee was absolutely amazing I would go back to them for any of my truck needs and every body needing moving trucks should go there ❤️❤️❤️
DREW ZOutstanding customer service. They did everything they could to accommodate and be fair!
OMAR BThe employees were great. The equipment was new, however, the interior of the box smelled heavily of cigarette smoke. It is primarily a storage unit location with U-Haul as a side business.
TIMOTHY LThe lady that helped us was absolutely wonderful.She's very delightfour
BONITA GOne thing though, it was little over priced
Solomon gGreat friendly service ...highly appreciated
GRAHAM SI was guaranteed a truck but when I got there on Sunday, the place was closed. I was never told they would be closed and was never given any directions on how to get the truck myself!
JACQUELYN RThe lady who served me was really awesome...
JONE WLois and Claudia are fantastic. Always the BEST Customer Service
JOHN RLois and Claudia are EXEMPLARY. Always kind and friendly
JOHN RAlways great to work with the staff, they are very pleasant and helpful every single time I've rented from them. Thank you for making this move easier!
TINA Ssuper friendly and helpful.
ANDREW HSuper friendly staff. Very helpful positive attitudes
Rodney EThe rental location is friendly and helpful. Using the app for pickup is awkward and clunky. What should have taken 15 minutes took 90 minutes, and I'm now spending extra time to adjust charges I didn't want.
SUZANNE SExcellent employee...knowledgeable and cheerful. Went above and beyond to later text me emergency number because I did not know how to scan code
HAROLD GKeep up the good work. It's always quick and easy
GILBERTO CGreat
Harmanpreet SLois and Claudia are a shining example of exemplary Customer Service
JOHN RLois is great!! Thank you for your amazing help!!!
Chris BThe service was excellent and very helpful!!!
Jason SGreat attitude! Wonderful workers...very easy to use
Brad CLois and Claudia are fantastic
JOHN RFabulous people, great experience from start to finish. I have rented and purchased from U-Haul for more than 20 years in 6 U.S. States (full-sized box trucks, small trucks, pickup trucks, box trailers, car trailers, cardboard boxes, packing tapes, etc.). RRRVS is the best U-Haul location on the planet!
Daniel ZOffice staff very helpful and super nice, highly recommend!
darrin MWelcoming service and after hour drop offs was quite helpful
Kamran SWasn’t able to extend my rental through the app as I was told upon pickup and they reported it as a no return and come to recover it had to reload in the rain as I was clearly still using the truck. I never received an email,phone call,text message stating that they were coming to get the truck very unprofessional and extremely poor customer service. my initial payment was paid in full and the card was still on file to charge for the extra day was only one day overdue even though I was told I can renew it for as many days on the app as needed
Randi RAlways great customer service
NOLAN HLois, the women in charge at the Healdsburg location rocks. Super friendly and easy to deal with. You should increase her pay!! RK from GE
rob Kthough i had to get truck from a long way away from loading location uhaul gave me extra day free of charge.
randolph kThe truck's passenger seat had muddy dog prints on it. The driver/passenger cabin needed to be cleaner. The biggest problem is the limited hours of the office operation, further complicated by the overly complicated UHaul remote app check-in and check-out procedure. If the UHaul app worked properly, the office hours (closed early evenings and weekends) wouldn't be a problem. But the app shut down repeatedly when entering the information at check-in, requiring numerous startovers and finally a lengthy phone conversation. The check-in and check-out by phone required an hour each. UHaul should invest in streamlining and simplifying the remote smartphone check-in process. You would see an enormous return on this investment!
Craig HI really appreciate your service. Your voice on the phone reassured me. Thanks.
Daniel CThank You
Olaf HExcellent price and service.
Nathalie Dnice people very accomidating, thanks...
Aldo MMake sure app instructions are clear, even for those that are 1+ hours late. Also make sure moving trucks are waterproof.
Tommy RLois is the epitome of exemplary customer service
JOHN RLois is always so friendly and helpful. This is the only location we rent Uhaul vehicles from
Marla WFriendly, knowledgeable staff and fast service always make the rental process super easy! 5 STARS!!!
Daniel ZGreat , friendly service
JOHN BThe lady who helped me was so nice and it was a really good experience will keep using them :)
Laura REverything was soooo easy and the staff was great! I rent from here every year for a big annual project. Yay!
Pam BEverything was five star! Very informative and very nice women to deal with!
lynda bYou are doing great. Friendly, efficient.thank you
Jon RGreat customer service
lynda bStay cheerful as always.
ANTHONY NEasy business to work with.
Eric FThe UHaul did have a defect in the floor that should be repaire - a panel that is not secured and has created an uneven spot in the floor. My friends, who helped me move, and I, myself, tripped in it a couple of times. I did point it out to the rental person when I picked up the truck!
Virginia FThe vehicle was returned while the location was closed. Online directions were pretty easy to follow for more tech savvy people.
William BNice man. Very helpful. Clean organized place.
Gregory GYou do a great job. Friendly, professional and reliable.
Steven M