Customer did not leave a comment.
Ira M.
Customer Reviews for Rust Check
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
small not clear where to park drop truck and U-Haul sign is too small
Nick C.When I am returning the truck to my nearest location they won't allow it because they said that, they have no booking in that location and they made me returned the truck far away from my location only because they have a next booking into that location and they made a note that if I returned the truck to a different location other than the specific location in which they have a next booking, additional charges may apply. The convenience is not for the customer it's for the Uhaul company. IS NOT FAIR!!! I would never recommend Uhaul.
Reychard L.I was charged extra for fuel after I topped it back up to level I received the van. Very displeased!! I took photos AS WELL.
HENRY H.thank you
Jahangir B.Very courteous staff. Another excellent experience.
Ashraf Ali H.Fellow I dealt with was very prompt and professional, offering solutions to make the vehicle pickup and drop off seamless.
Peter B.The attendants come to counter when you ring the bell.
Ronique S.Staff was friendly and professional. Will definitely get future rentals from this location
Murtuza K.Thanks to Mr. Ali
Mehdi M.Vehicle was absolutely empty of gas on pick up which it should never be - engine would not start and required 3 attempts . Looks like it was never even checked over after the last return .
Howard C.I was charged for gas although i filled it already I didn't receive the code for the lock it took 1 hour to get the code I had to call and wait for a long time it's very poor system
Mohamad A.Smooth transaction... well done!
Dean A.Overall people working there were informative and friendly and i dont have complaint toward them one of them even went out of their way and explained some stuff about the vehicle. What im going to make a complaint about and was not satisfied with was the way the vehicle was maintained im not expecting a brand new car with lots of power and all but what i do expect is at least no maintenance lights or computer errors to pop up im someone that knows cars so i knew it wasn't a big deal but it all took a turn when the vehicle thats supposed to be something sturdy with all my stuff in it became unstable and i had to deal with all mechanical problems of the car while moving all my stuff which could have not happened if someone check the maintenance state of the vehicle !
Alireza G.Everything was right on the cleanest U haul truck we have ever rented P/U time was 10:15AM we arrived early @9:45 am glitche with u haul system attendant got fixed & voila we left at 10:15 on the spot. Thank You U Haul & the great work of the guy wish I could remember his name ***** (five stars to this man ) & U Haul
LARRY B.The whole experience was very good. Pick up and drop off was very easy.
Mehrmah D.I didn't know how much was needed to refuel car back to its original level. So I ended up refueling it 4 times more of its normal consumption.
Arian G.My name is Shawn jahangivarnd and my contract number is : 13483381 I received the uhal receipt today that is totally different from my agreement that I signed… So this is the difference: 1- I signed for 1999 kilometres for 330$ But on the receipt i got charged for 999 kilometres 300$ and extra 166.80$ for extra kilometres… 2- I signed 75$ for damage waiver but i got charged 90$ 3- I agreed on a 7 days car rent and I brought the car back less than 7 days , but i got charged 109$ for additional days … I attached the original agreement and the receipt here . Please follow up for me and let me know
shawn J.Don't change anything.
Jack D.My truck rear door cable is jammed and it was cut to proceed with my move.since the door was cut because of jamming problem, every time I need to open it manually with more effort which I should font as I have paid right amount which you have asked for this service. Also for the pickup you have asked to travel with the time equal to my destination.
Arunkumar B.Your app is absolutely terrible. Took an hour to be able to check in with minimal to no response from customer service on navigating. Will willingly spend more in order to go to a competitor so that I can avoid dealing with this in the future.
Ryan F.Availability of items (ie. Moving dolly, etc.).
Kimberly W.Don't forget to put the key on the place.
Hamid N.Automatic checkin did not work. It wouldnt accept my picture. The owner overrode it and got me on my way.
John I.Your employee was so rude and also very angry
Ardavan Z.1. I informed the location of the shaking of “the steering wheel issue†while driving and nothing was done. If I wanted to rent a truck or van with mechanical issues, I wouldn't have chosen U-haul. 2. I tried use my VISA DEBIT card for the credit card hold but U-haul system would not allow it causing me to “HAVE†to use a “MAJOR CREDIT CARDâ€. This has disrupted my budget. I had the funds on the VISA DEBIT CARD but it was constantly rejected.
Evens-P. B.Our truck wouldn't start, and when it did it shut off a couple of times, so we had to cancel the move and return truck!
MOHAMMAD R.It was so easy to complete the paperwork and pick the truck, very friendly person working there. Thank you
sami J.-
JMark H.N/A. Such a wonderful experience! So smooth and easy
Shoshanna G.I received excellent service at this location. Friendly staff.
bellimina A.Immediate assistance to customers when they need help especially with the customer service agents.
babatunde A.Please add touch-free key lockers and a feature to extend the rent on the website
Alon S.The Rust check representative was very accommodating helping me after business hours when I struggled with the U-Haul application to secure the truck was not working. He was very professional and excellent communicator.
MICHAELL C.very good staff
Arash D.Good communication
Arash D.Amazing experienced
ALEKSEI C.The trucks are very old and the steering wheel requires a lot of manipulation.
KHALFANM K.Maybe bigger board to point where entrance is
SASHA C.Excellent service thanks
MUSLIM JAFFER C.Excellent customer service good rate , if I want to rent a van again, definitely U-HAUL will be my option.
KEIVAN T.Dropped off after hours
Harris K.Charged extra for the fuel when I returned it exactly the way I picked it up.
Roberts P.The guy, who rents out the vehicles at 426 Major MacKenzie Dr E Unit 2 Richmond Hill, ON L4C1J2, did not inform me on late return. If I would have known there's a charge for it, I would have rented it for longer. That guy also did not tell me that there's a charge for vehicle inspection after the trip. That info I got via text later on. I've been renting U-Haul for the last 20yrs or so, NEVER AGAIN!!! Just bc there are multiple charges, for everything, even for the things that used to be free. unfortunately, I'm done with dealing with U-Haul ever again. it just became way too expensive, charging for everything. Naturally, I will never recommend U-Haul to anyone.
IRINA K.Very polite and patient, A+
Arran G.Key drop off box was unclear. Otherwise everything was good
Todd M.Experienced unexpected troubles using U-haul App. with pictures downloading. It took 4 phone calls to "online support" (15-20 min waiting time) ant two hours of my time (6 AM was my pick-up time) before I was able to start driving.
Alexander M.