Customer Reviews for Rust Check
(U-Haul Neighborhood Dealer)

127 reviews

426 Major MacKenzie Dr E Unit 2   Richmond Hill, ON L4C1J2
(Major Mackenzie Dr E @ Newkirk rd)

(905) 770-1461

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 5/23/2022: Closed

Services at this Location:

Contact Us

(905) 770-1461

426 Major MacKenzie Dr E Unit 2
Richmond Hill, ON L4C1J2
(Major Mackenzie Dr E @ Newkirk rd)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 4 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 5/23/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Availability of items (ie. Moving dolly, etc.).

Kimberly W. 
Rating:
2.0

Don't forget to put the key on the place.

Hamid N. 
Rating:
5.0

Customer did not leave a comment.

Frankie H. 
Rating:
5.0

Automatic checkin did not work. It wouldnt accept my picture. The owner overrode it and got me on my way.

John I. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

Cheska Andrea S. 
Rating:
1.0

Your employee was so rude and also very angry

Ardavan Z. 
Rating:
3.0

Customer did not leave a comment.

Tatsuya S. 
Rating:
3.0

Customer did not leave a comment.

Antonio C. 
Rating:
3.0

1. I informed the location of the shaking of “the steering wheel issue” while driving and nothing was done. If I wanted to rent a truck or van with mechanical issues, I wouldn't have chosen U-haul. 2. I tried use my VISA DEBIT card for the credit card hold but U-haul system would not allow it causing me to “HAVE” to use a “MAJOR CREDIT CARD”. This has disrupted my budget. I had the funds on the VISA DEBIT CARD but it was constantly rejected.

Evens-P. B. 
Rating:
1.0

Our truck wouldn't start, and when it did it shut off a couple of times, so we had to cancel the move and return truck!

MOHAMMAD R. 
Rating:
5.0

Customer did not leave a comment.

Arash D. 
Rating:
4.0

Customer did not leave a comment.

Alex S. 
Rating:
5.0

It was so easy to complete the paperwork and pick the truck, very friendly person working there. Thank you

sami J. 
Rating:
3.0

-

JMark H. 
Rating:
5.0

N/A. Such a wonderful experience! So smooth and easy

Shoshanna G. 
Rating:
5.0

I received excellent service at this location. Friendly staff.

bellimina A. 
Rating:
2.0

Immediate assistance to customers when they need help especially with the customer service agents.

babatunde A. 
Rating:
5.0

Customer did not leave a comment.

Asiyeh K. 
Rating:
5.0

Please add touch-free key lockers and a feature to extend the rent on the website

Alon S. 
Rating:
5.0

The Rust check representative was very accommodating helping me after business hours when I struggled with the U-Haul application to secure the truck was not working. He was very professional and excellent communicator.

MICHAELL C. 
Rating:
5.0

very good staff

Arash D. 
Rating:
3.0

Customer did not leave a comment.

Vadim S. 
Rating:
5.0

Good communication

Arash D. 
Rating:
5.0

Customer did not leave a comment.

Arash D. 
Rating:
4.0

Customer did not leave a comment.

SERGEY K. 
Rating:
4.0

Customer did not leave a comment.

VICHITTRA R. 
Rating:
4.0

Customer did not leave a comment.

Solmaz E. 
Rating:
5.0

Amazing experienced

ALEKSEI C. 
Rating:
5.0

Customer did not leave a comment.

Amir A. 
Rating:
3.0

The trucks are very old and the steering wheel requires a lot of manipulation.

KHALFANM K. 
Rating:
5.0

Maybe bigger board to point where entrance is

SASHA C. 
Rating:
5.0

Customer did not leave a comment.

Jordan B. 
Rating:
5.0

Customer did not leave a comment.

MICHAELJOHN M. 
Rating:
5.0

Excellent service thanks

MUSLIM JAFFER C. 
Rating:
5.0

Excellent customer service good rate , if I want to rent a van again, definitely U-HAUL will be my option.

KEIVAN T. 
Rating:
5.0

Customer did not leave a comment.

Xiangdong K. 
Rating:
5.0

Customer did not leave a comment.

SARAHELIZABETH L. 
Rating:
3.0

Dropped off after hours

Harris K. 
Rating:
2.0

Customer did not leave a comment.

See mok K. 
Rating:
4.0

Customer did not leave a comment.

Pavel T. 
Rating:
5.0

Customer did not leave a comment.

KAVEH T. 
Rating:
1.0

Charged extra for the fuel when I returned it exactly the way I picked it up.

Roberts P. 
Rating:
2.0

The guy, who rents out the vehicles at 426 Major MacKenzie Dr E Unit 2 Richmond Hill, ON L4C1J2, did not inform me on late return. If I would have known there's a charge for it, I would have rented it for longer. That guy also did not tell me that there's a charge for vehicle inspection after the trip. That info I got via text later on. I've been renting U-Haul for the last 20yrs or so, NEVER AGAIN!!! Just bc there are multiple charges, for everything, even for the things that used to be free. unfortunately, I'm done with dealing with U-Haul ever again. it just became way too expensive, charging for everything. Naturally, I will never recommend U-Haul to anyone.

IRINA K. 
Rating:
5.0

Very polite and patient, A+

Arran G. 
Rating:
5.0

Customer did not leave a comment.

Arvis S. 
Rating:
5.0

Customer did not leave a comment.

Alireza S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

Key drop off box was unclear. Otherwise everything was good

Todd M. 
Rating:
2.0

Experienced unexpected troubles using U-haul App. with pictures downloading. It took 4 phone calls to "online support" (15-20 min waiting time) ant two hours of my time (6 AM was my pick-up time) before I was able to start driving.

Alexander M. 
Rating:
5.0

perfect

HONGMING C. 
Rating:
5.0

Customer did not leave a comment.

Jamal J. 
Rating:
2.0

Customer did not leave a comment.

JOSHUALUCASJ K. 
Rating:
1.0

Change your staff he tried to cheat me with fuel charge .Luck I took picture of the gage before I drove away

gabriel P. 
Rating:
1.0

Firstly, the truck was clean but smelly. Secondly, the guy in charge of the location didn't have the furniture dolly which I had already paid 10 dollars for it but there was no way I can get my 10 bucks back. Thirdly, the guy in charge of the location was disagreeable. I showed him the reicept that I had paid around 470 dollars for the truck, but he refused to give us the truck because he couldn't see our payment in the software system and wanted to charge us 470 dollars again instead of calling the U-Haul help line to confirm our payment. I had to call U-Haul help line myself and when I got a representive on the line, he finally agreed to give us the truck. Fourthly, he charged another 49.8 dollars without specifying how the payment was for.

Huawei Z. 
Rating:
4.0

Customer did not leave a comment.

JOONG-WAN H. 
Rating:
5.0

Customer did not leave a comment.

MEHRAN F. 
Rating:
5.0

Thank you to the U-Haul agent, excellent customer service

Jose F. 
Rating:
3.0

Customer did not leave a comment.

Xuanyu L. 
Rating:
5.0

Very friendly and helpful when it came to picking up the rental and dropping it off.

Mark M. 
Rating:
3.0

The person who served me had excellent customer skills.

PATRICE W. 
Rating:
5.0

Customer did not leave a comment.

farzin R. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
1.0

I was over charged on fuel and insurance. A real scam.

Tao C. 
Rating:
3.0

I rented appliance dolly and was confirmed but when I asked for that they said we don't have appliance dolly

Majid R. 
Rating:
2.0

I don't know why they charge me for 84$

MILAD A. 
Rating:
1.0

Terrible, terrible, terrible experience!! The same truck was book for us and another client. We arrived at the location and uhaul system confirmed the same truck with same serial no for us and the other client. The other client was aggressive (had to call police) took the key and drove away while we were on the call with uhaul for TWO hours. After 2hrs when we got connected, the agent did not even apologize for the mess like nothing happened. We said we would like to file a formal complaint (because the other client was driving a car that had our registration) stayed on the phone for another half hour when connected it was reservation department and did not take our complaint. Waited again on the line for another half hour when the line disconnected... Terrible terrible experience

Gholamreza S. 
Rating:
4.0

Customer did not leave a comment.

ALIREZA N. 
Rating:
5.0

Customer did not leave a comment.

Gloria L. 
Rating:
1.0

We were charged a $10 fuel charge after returning the vehicle with more fuel than when we started. Very disappointing.

Alicia Z. 
Rating:
5.0

The staff is very friendly on this location.

hermes S. 
Rating:
1.0

Extremely poor customer service and he was trying so hard to manipulate me and playing me to what end, I am not sure. Not trust worthy . I would never ever go there again Thanks

Afshan T. 
Rating:
5.0

Customer did not leave a comment.

sie young L. 
Rating:
5.0

Customer did not leave a comment.

Zahra M. 
Rating:
5.0

Very friendly staff.

Ashraf H. 
Rating:
5.0

Just charge customer more and more for the fuel and enjoy it i never choose you again

Mohammadhossein M. 
Rating:
5.0

Customer did not leave a comment.

daniel B. 
Rating:
1.0

The van had a very bad cigarette smell The van had no gas and I had to get gas as soon as got the van The trolley was not in the van and I had to come back to get it Overall the worst rental I have ever had and I would never use U Haul again after this experience and I would discourage all my friends and family from using this company

Beppino P. 
Rating:
3.0

No idea. I went there after hour

CICERO N. 
Rating:
4.0

The experience was positive for sure. The roof of the rented vehicle was not marked for the damages. It would be easier and faster if all the dents and damages are marked prior to renting out. Overall, was a great experience and will be going back for sure. Thank you,

Mohammad P. 
Rating:
5.0

Customer did not leave a comment.

pritpal C. 
Rating:
1.0

Staff at this location were rude, impatient and did inform me of on line return even though I asked about lock box for after hour drop. I returned van 11 hrs after sign out, they charged me twice for blankets and charged me $89 for 150km when I only used 75km. I do not recommend this location and if UHal does not reimburse me I will not recommend the company at all.

Krista U. 
Rating:
5.0

Customer did not leave a comment.

Paolo R. 
Rating:
3.0

Customer did not leave a comment.

Burak B. 
Rating:
5.0

fix the online app. could not login

Jonathon R. 
Rating:
4.0

Customer did not leave a comment.

Hassan M. 
Rating:
5.0

Great customer service at this location. Thank you

Ragulan S. 
Rating:
1.0

Terrible customer service. Abrupt verbal interaction. I would never use this vendor again for U-Haul or his prime business.

Glen B. 
Rating:
1.0

Wrong bill, I did not order utility dolly and safe move but I was charged for. I did not receive any utility dolly!

Solmaz E. 
Rating:
5.0

Fix the app. I had several issues using it and it was frustrating on the day of pick up. Great that the customer service was there to patiently walk me through using the website

Xiao Tian H. 
Rating:
1.0

There were supposed to be a furniture dolly, appliance dolly and furniture pads waiting for me, but none were. I was then sent to another location 20km away to pick them up and was told they don't have them either. In the end, despite spending 2 hours on truck “pickup” I had to move without any of these supplies — all because this location didn't properly prep the truck I rented.

Michael L. 
Rating:
4.0

The van cargo area had some cardboard bits left in it, not a big deal but a sweep would have nice so i didn't have to clean someone else's mess. Also on the survey I'd have liked an “ok” sort of answer

William O. 
Rating:
4.0

Customer did not leave a comment.

Jasmine Chi Man C. 
Rating:
5.0

Customer did not leave a comment.

Raymond C. 
Rating:
1.0

This place where I dropped the uhaul truck is a scam shop who charged me one day extra where I dropped the vehicle on time plus the scam bug guy charged me 70 dollars which I took the vehicle in quarter and I even saw I put more gas than the level they gave me. When I dropped the key the guy is you leave then I send you the invoice which he cheated. He sent me 111 dollars extra. I hope the uhaul company look at this scam shop . I did not have any problem before with other locations except this stupid guy

GHULAM F. 
Rating:
5.0

Customer did not leave a comment.

Milad G. 
Rating:
5.0

Customer did not leave a comment.

Mohammad H. 
Rating:
5.0

Thanks a lot

Milad O. 
Rating:
4.0

Customer did not leave a comment.

Usama S. 
Rating:
4.0

Customer did not leave a comment.

Peter C. 
No reviews have been submitted for this location.

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