The band pops and harden the steering.
Pouya M
Customer Reviews for Rust Check
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
l never book uhual from this location, l didn't choose insurance service, they still charged me $16 and extra fee $6
WEIPING YInclude radio setup instructions in the vehicle. I didn't see them and just left the station settings as they were.
Vittorio FThe truck was dirty inside on pick-up. We noted it as such in the app and snapped a pic. At the drop off, we were asked if the truck was dirty inside, we noted it as yes, as it was returned exactly as we picked it up. U-Haul then wanted to charge us a $25 clean-up fee?!?! Guess what, we’re not cleaning up your dirty truck!
Christos KWhen booked online I did decline CDW, yet was charged for it
Viktor GMy experience was negative for two reasons. The first reason is not related to the location but to the Uhaul app. The location only opens at 10am and I needed to start my move before that, so I scheduled a pickup at 8am. I arrived on time but wasn't able to leave until 45 minutes later due to many delays with the app. First, after I had entered all of my information in a 5 step process and tapped submit, the app simply informed that there was an error and I had to try again. I am a software developer. When there is an error, you need to tell the user what happened and how to fix the problem. Simply saying that there was an error is not acceptable. On my own, I believe I found that the app wanted me to put a space in the postal code, but this should have been communicated clearly. I wasted a great deal of time entering all of the information again. My second issue was that when I had finally completed the check-in steps and gotten the code for the lockbox with the key, the box would not open. I tried everything I could think of and finally called the help phone number provided in the app. The woman who answered the phone asked a few questions, looked up something on her end and then gave me a different code for the lockbox. The new code worked. Providing the wrong code in the first place though is also unacceptable.
TREVOR KThe rental / vehicle worked. On mobile pick up, apparently a key box code was not set up for the vehicle, and had to call U-Haul customer service to switch to a larger vehicle, while the original equipment was clearly sitting there. That took extra 15 min and higher mileage cost.
HERMAN LKeep up the good work, everything was perfect
Seyed SReservation was changed and was called by someone who had no empathy to the inconvenience this caused
Oneil JThe back needed a sweeping
Brody TPickup verification seemed overly time consuming. It was my first pickup by app so I didn't know what to expect.
Vittorio FI returned a truck after hours, so just dropped a key
Alexander KThe staff didn’t fill up the tank before I was taking over the term, and I requested them to do so, but they refuse. I wouldn’t take it if I had the other option but it’s a Friday and I really need to used the car. Very poor management, no recommended
Henry YPlease ask the merchant to listen customer’s need, as I mentioned twice about no need the service on “Safemove” but they still put it for me
CHUN Hsmall not clear where to park drop truck and U-Haul sign is too small
Nick CWhen I am returning the truck to my nearest location they won’t allow it because they said that, they have no booking in that location and they made me returned the truck far away from my location only because they have a next booking into that location and they made a note that if I returned the truck to a different location other than the specific location in which they have a next booking, additional charges may apply. The convenience is not for the customer it’s for the Uhaul company. IS NOT FAIR!!! I would never recommend Uhaul.
Reychard LI was charged extra for fuel after I topped it back up to level I received the van. Very displeased!! I took photos AS WELL.
HENRY Hthank you
Jahangir BVery courteous staff. Another excellent experience.
Ashraf AFellow I dealt with was very prompt and professional, offering solutions to make the vehicle pickup and drop off seamless.
Peter BThe attendants come to counter when you ring the bell.
Ronique SStaff was friendly and professional. Will definitely get future rentals from this location
Murtuza KThanks to Mr. Ali
Mehdi MVehicle was absolutely empty of gas on pick up which it should never be - engine would not start and required 3 attempts . Looks like it was never even checked over after the last return .
Howard CI was charged for gas although i filled it already I didn’t receive the code for the lock it took 1 hour to get the code I had to call and wait for a long time it’s very poor system
Mohamad ASmooth transaction... well done!
Dean AOverall people working there were informative and friendly and i dont have complaint toward them one of them even went out of their way and explained some stuff about the vehicle. What im going to make a complaint about and was not satisfied with was the way the vehicle was maintained im not expecting a brand new car with lots of power and all but what i do expect is at least no maintenance lights or computer errors to pop up im someone that knows cars so i knew it wasn't a big deal but it all took a turn when the vehicle thats supposed to be something sturdy with all my stuff in it became unstable and i had to deal with all mechanical problems of the car while moving all my stuff which could have not happened if someone check the maintenance state of the vehicle !
Alireza GEverything was right on the cleanest U haul truck we have ever rented P/U time was 10:15AM we arrived early @9:45 am glitche with u haul system attendant got fixed & voila we left at 10:15 on the spot. Thank You U Haul & the great work of the guy wish I could remember his name ***** (five stars to this man ) & U Haul
LARRY BThe whole experience was very good. Pick up and drop off was very easy.
Mehrmah DI didn't know how much was needed to refuel car back to its original level. So I ended up refueling it 4 times more of its normal consumption.
Arian GMy name is Shawn jahangivarnd and my contract number is : 13483381 I received the uhal receipt today that is totally different from my agreement that I signed… So this is the difference: 1- I signed for 1999 kilometres for 330$ But on the receipt i got charged for 999 kilometres 300$ and extra 166.80$ for extra kilometres… 2- I signed 75$ for damage waiver but i got charged 90$ 3- I agreed on a 7 days car rent and I brought the car back less than 7 days , but i got charged 109$ for additional days … I attached the original agreement and the receipt here . Please follow up for me and let me know
shawn jDon't change anything.
Jack DMy truck rear door cable is jammed and it was cut to proceed with my move.since the door was cut because of jamming problem, every time I need to open it manually with more effort which I should font as I have paid right amount which you have asked for this service. Also for the pickup you have asked to travel with the time equal to my destination.
Arunkumar BYour app is absolutely terrible. Took an hour to be able to check in with minimal to no response from customer service on navigating. Will willingly spend more in order to go to a competitor so that I can avoid dealing with this in the future.
Ryan FAvailability of items (ie. Moving dolly, etc.).
Kimberly WDon’t forget to put the key on the place.
Hamid NAutomatic checkin did not work. It wouldnt accept my picture. The owner overrode it and got me on my way.
John IYour employee was so rude and also very angry
Ardavan Z1. I informed the location of the shaking of “the steering wheel issue” while driving and nothing was done. If I wanted to rent a truck or van with mechanical issues, I wouldn’t have chosen U-haul. 2. I tried use my VISA DEBIT card for the credit card hold but U-haul system would not allow it causing me to “HAVE” to use a “MAJOR CREDIT CARD”. This has disrupted my budget. I had the funds on the VISA DEBIT CARD but it was constantly rejected.
Evens-P. BOur truck wouldn’t start, and when it did it shut off a couple of times, so we had to cancel the move and return truck!
MOHAMMAD R