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Joyce M
Customer Reviews for Rustys Towing Services LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady was professional and communicated well.
NORMAN TNice truck, easy pick up and drop off. No complaints at all!
Mary HThere were crumbs in the passenger side seat. I drove less than 5 miles, and they charged me for fuel, suggesting it was less than a quarter of a tank. It was at a quarter of a tank. Per their chart, I would have to put in less than a gallon to get it back to where I started. Seems they're doing that for profit because it was clear that it was still a little above a quarter tank.
BARI NGreat customer service
ADAM FThey had what was reserved. Polite and very fast. I think one of the nicest u haul experiences I've had.
ALAN JAll was great. Lady that helped me knew her stuff. I was out of there in 10 minutes tops. All good. Bringing it back was even faster.
James GCan't fix what's not broke!
TOM PBack was a little dirty that's all
scott mI wish I had their names but the employees worked with me and their professionalism was above and beyond. I felt very comfortable talking with them and they were great. If I need to rent another truck I will definitely return to them.
DENNIS RNo improvement needed! Evelyn and Johnny did a great job of making sure we got the right equipment, with the right towing vehicle, and we very helpful with checking me in for the pickup and hitching the trailer to the truck, when we found an issue, they switched trailers as an equipment upgrade that worked great for us! Very nice folks to deal with; I've rented from Rusty's many times, and every time all has been as reserved with no tricks or extras being added. Great JOB you guys! Thank you!
PAUL SBest locación staff friendly 👍
MELVIN WStaff was excellent and very courteous. I always use this location and I am never dissapointed with the proffesionalism and attention to detail.
DAVID PLady extremely rude during pickup, while I was with my four-year-old child. I left a pretty crappy review on Google. When dropping off, during the same day, the lady was like a different person. She was very nice. Still, being professional and courteous 50% of the time is not good enough.
Matthew HDrop off was simple, and took about one minute. The trailer I rented was older, but in perfect working order. The customer service at both pickup and drop off were excellent. I never had to attach, or detach the trailer. Uhaul personnel handled the trailer when I picked up, and dropped off. Thanks for the excellent experience.
John AService was great. Truck was what we needed.
BARBARA MVery helpful
ELIZABETH MI believe that getting a rental from your company could not have been easier. Go online, Fill out the questions, report on the day of pickup and get the key. I was in and out in 10 minutes Pre-register online is the best thing you can do for yourself.
JOYCE AVery good
Marcos IEasy to book online. Location was convenient and picking up truck was simple.
Leslie MReserved truck was ready and clean when we got there, a pleasant experience. The receptionist was helpful and answered all our questions. Thank you Rusty's!
Jesse JEveline was great! She went above and beyond in customer service! I wish there were more like her.
Karen LVery polite, professional and accommodating! Always greet you with a smile!
carol hEvelyn was very helpful with the checkout process!
LESLIE SThey are on top of it. I’ve rented from them twice and both times the customer service was over and above.
LYNN BThey are great and the gentleman who helped me was very awesome!!
RICHARD HEverything went well
STEVE SAgent was very helpful...in providing what we really needed, vs what we thought we wanted.
JEAN AExcellent customer service!
jason bNothing to improve thier customer service representatives provide an amazing customer service. thank you
Michael LStaff was very helpful and polite, quick service
James HNo interaction. Told to park truck and drop keys in drop-off box even though it was during regular business hours..
Michael PNothing! It was amazing!
Brent nYou folks came through when we were in a pinch for a short notice response to field a float for a parade for a local Christmas parade. You folks made it happen and made a lot of kids very happy. Kudos to you!
Timothy GThe best customer service in town, thank you guys.
Michael LGreat service, box van in great condition. Friendly folks that obviously care about their customers.
Sumner MNo improvements are necessary!!! Top notch staff and customer service!!! Will do business with again!!
Mike FExcellent experience! Would highly recommend.
LETITIA MVery friendly and extremely helpful. Highly recommend !
Paul BAmazing friendly customer service, there's always available moving trucks, trailers, as well as towing units. I will highly recommend Rusty's U-Haul location in Culpeper, VA to anybody.
Michael LRusty's Towing Service is awesome! They were actually open on time. They were very professional, helpful and knowledgeable. It is clear that they care about their customers and customer service is a priority. UHAUL needs to learn about customer service from Rusty's!
Dawne GThe truck's furniture pads were missing from the unsealed bag and there was no dolly. That's fine since I didn't need any of those things but it would have been inconvenient if a renter had needed those items. I suggest locking the cargo door when the vehicle is parked to perhaps avoid losing these items.
Robert FIt was a really good service manager Mr Brian He was able to fix my problem that I was trying so hard to fix thank you so much
Francisco RThe young lady that assisted me in the drop off was very friendly and easy to deal with.
BARBARA LEvelyn, was very helpful,and knowledgeable! I have already used Rusty's again.
PHILLIP KWe haven’t ever rented a vehicle before and we’re a little hesitant about how well this would go. The service was absolutely EXCELLENT beginning with the staff who took our order and gave us advice. The vehicle was ready when we got there and the drop off was really easy. we got our receipts by email and that was very convenient. Just a great experience overall.
Art GThey were so professional and their customer service was excellent. I will rent frim them again and will highly recommend them.
Victoria JService was excellent and we had a zero hassle experience. Highly recommend this location for your use if your in need of a rental.
David PPickup, dropoff and cost were non issues. The cab of the truck smelled terrible though.
David SWe lost the key and had to wait 2 1/2 hours for the locksmith. Uhaul fee was $350. And the locksmith only gets a small fee. Talk about taking advantage.
Joy GNothing! All was good
tom pSuper easy to deal with for both pick up /& drop off. : ) Also good location.
Brandy RExcellent customer service!!! 🌟🌟🌟🌟🌟
Virginia G