These people are crooks! Charged me $40 for gas and I brought the thing back full. I also raced to get back there before closing, which I did, and no one was there, so I left the keys in the box. Then woke up the mext morning to a absorbent fuel charge. Since then I haven't been able to get anyone on the phone to discuss refund which I am positive is not a coincidence. Will never use again!!!Cynthia C.
Moving Truck Rental in Culpeper, VA at Rustys Towing Services LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Culpeper, VA 22701
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Truck was brand new and drove amazing for our 600mile trip!Patrick M.
The service at Rusty's was excellent. The trailer was in tip top shape. Expectations were met and exceeded.Dwayne S.
I will always recommend people stay local in business - however, I was shocked the truck was filthy dirty. Literally looked like the person before us hauled dirt - the back was so dirty we had to buy a tarp to put down before we moved our stuff in! Not sure if this is normal, but I guess I expected it to be ready to use for the next person. Do you inspect before giving the keys?Jeffrey S.
Unfortunately, although the overall dimensions of the trailer are 6 x 12', the opening at the back of the trailer is probably less than 4.5', so I couldn't fit the equipment I wanted to haul on the trailer. I returned the trailer an hour after picking it up.Kenneth H.
I doubt the interior was sanitized but may be wrong. Driver sunvisor was hanging down on right side because the catch was gone and there was just a hole there in the ceiling. The mileage rate is too high in my opinion for a smaller truck.Greg M.
Equipment in better conditionJULIOC G.
experience was perfect... Sam was great!!!Deborah D.
Fast and efficient service. Will use again in the future.William V.
Location services were unavailable for our pickup (app or location issues), and emergency call to U-Haul resulted in hold of 30 minutes plus before I hanging up to avoid losing our mobile reservation pickup window. I called Rusty's directly (speaking with Rusty) and he immediately checked for a tow driver in the area, sending him over within 10 minutes. The gentleman had to completely enter our contract as we were a mobile pickup, but did so with patience and graciousness. Incredible customer service response from Rusty's Towing. Wish I could say the same of U-Haul.Allan Z.
Explaining the 24/7 pickup better I was wondering and waiting to muchFrank S.
Sam is always helpful and professional. Thank youKARENTHERESA T.
I have problems with billing over charges for items I Had requested but were not provided, but the situation was resolved completely and satisfactorily through a refund of the over charges.John J.
Great staff friendly people great experience!!Gary C.
I was supposed to rent from Herndon, then Fairfax, then Culpeper. 61 mile drive each way was a big hassle. Trailer had soil and mud on the floor.Alan A.
Enable me to pickup and return trailer using electronic device like the moving trucksRICHARDDALE T.
No need they were the best!Ricky C.
I've picked up uHaul's at Randy's towing for a while now and decided to go here again because I've never had an issue and have always had good customer service. Well.... this time I decided to use the 24/7 online service as I needed a van on Sunday when the office was closed and through how wonderful and convenient to do everything through my phone. The advertisement made it seem like such a seamless process. Wrong. Took me three hours to pick up my rental and that's after being on hold for at least an hr and a half with uHaul. I never received the code to pick up key even though online my reservation said I was good to go. I will be very, very hesitant to use this service again.Christylin B.
Make sure reserved Moving equipment is in Truck . Couldn't fix issue when I am picking up before business hours through mobile app.Joel W.
I was very angry that my reservation was cancelled due to me not answering the phonecall. I was driving and do not have Hands Free. I was glad they were able to rebook me into a van instead of the truck, but my trip was almost ruined due to this cancellation.DAVIDGREGORY C.
Open no later than the scheduled opening time. There will always be several people waiting in line.Jeffery B.
The check in process was horrific! My reservation was cancelled and then it took us over an hour on hold and then getting help to resolve the issue. A thunderstorm was coming in as we were standing in the rain trying to complete the process. we would have been done well before the storm if my reservation had not been cancelled. Not happy at all. BUT Ruth that completed my reservation over the phone was fabulous!Jennifer H.
Nnothing, rusty towing was very much accommodating to my needs and I will definitely be coming back if I need any type of moving equipmentRobert T.
The gentleman who helped me was awesome.Lynda B.
Noticed next day I was charged $10 for a moving dolly and blankets which I did not receive or useMichael S.