Customer Reviews for Rustys Towing Services LLC
(U-Haul Neighborhood Dealer)

805 reviews

15384 Brandy Rd   Culpeper, VA 22701

(540) 317-3014

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: 9 am - 12 pm
Special Operating Hours
  • 6/13/2021: Closed

Services at this Location:

Contact Us

(540) 317-3014

15384 Brandy Rd
Culpeper, VA 22701

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: 9 am - 12 pm
Special Operating Hours
  • 6/13/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Truck was brand new and drove amazing for our 600mile trip!

Patrick M. 
Rating:
5.0

The service at Rusty's was excellent. The trailer was in tip top shape. Expectations were met and exceeded.

Dwayne S. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHYRUSSELL C. 
Rating:
4.0

Customer did not leave a comment.

Sharon F. 
Rating:
5.0

Customer did not leave a comment.

Marcus M. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
3.0

Customer did not leave a comment.

ALEXANDER E. 
Rating:
3.0

Customer did not leave a comment.

DEBORAH D. 
Rating:
5.0

Customer did not leave a comment.

Stuart C. 
Rating:
5.0

Customer did not leave a comment.

Donnell P. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
2.0

I will always recommend people stay local in business - however, I was shocked the truck was filthy dirty. Literally looked like the person before us hauled dirt - the back was so dirty we had to buy a tarp to put down before we moved our stuff in! Not sure if this is normal, but I guess I expected it to be ready to use for the next person. Do you inspect before giving the keys?

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Barbara P. 
Rating:
4.0

Unfortunately, although the overall dimensions of the trailer are 6 x 12', the opening at the back of the trailer is probably less than 4.5', so I couldn't fit the equipment I wanted to haul on the trailer. I returned the trailer an hour after picking it up.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Sean B. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
3.0

I doubt the interior was sanitized but may be wrong. Driver sunvisor was hanging down on right side because the catch was gone and there was just a hole there in the ceiling. The mileage rate is too high in my opinion for a smaller truck.

Greg M. 
Rating:
5.0

Customer did not leave a comment.

ROBINHARROLD J. 
Rating:
5.0

Customer did not leave a comment.

Susan K. 
Rating:
5.0

Customer did not leave a comment.

Ashley L. 
Rating:
3.0

Customer did not leave a comment.

BENEDETO T. 
Rating:
5.0

Equipment in better condition

JULIOC G. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

ERINELIZABETH U. 
Rating:
5.0

Customer did not leave a comment.

Chris O. 
Rating:
4.0

Customer did not leave a comment.

Luke J. 
Rating:
2.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

experience was perfect... Sam was great!!!

Deborah D. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT I. 
Rating:
5.0

Customer did not leave a comment.

Ben T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM FOLEY J. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER K. 
Rating:
5.0

Fast and efficient service. Will use again in the future.

William V. 
Rating:
5.0

Customer did not leave a comment.

Nader S. 
Rating:
5.0

Location services were unavailable for our pickup (app or location issues), and emergency call to U-Haul resulted in hold of 30 minutes plus before I hanging up to avoid losing our mobile reservation pickup window. I called Rusty's directly (speaking with Rusty) and he immediately checked for a tow driver in the area, sending him over within 10 minutes. The gentleman had to completely enter our contract as we were a mobile pickup, but did so with patience and graciousness. Incredible customer service response from Rusty's Towing. Wish I could say the same of U-Haul.

Allan Z. 
Rating:
5.0

Explaining the 24/7 pickup better I was wondering and waiting to much

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Enrique N. 
Rating:
5.0

Customer did not leave a comment.

Christian J. 
Rating:
5.0

Sam is always helpful and professional. Thank you

KARENTHERESA T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM FOLEY J. 
Rating:
4.0

I have problems with billing over charges for items I Had requested but were not provided, but the situation was resolved completely and satisfactorily through a refund of the over charges.

John J. 
Rating:
3.0

Customer did not leave a comment.

Margarita A. 
Rating:
3.0

Customer did not leave a comment.

Debbie A. 
Rating:
5.0

Great staff friendly people great experience!!

Gary C. 
Rating:
5.0

Customer did not leave a comment.

JoEllen M. 
Rating:
3.0

I was supposed to rent from Herndon, then Fairfax, then Culpeper. 61 mile drive each way was a big hassle. Trailer had soil and mud on the floor.

Alan A. 
Rating:
4.0

Enable me to pickup and return trailer using electronic device like the moving trucks

RICHARDDALE T. 
Rating:
5.0

Customer did not leave a comment.

ERNESTRAY S. 
Rating:
5.0

No need they were the best!

Ricky C. 
Rating:
2.0

I've picked up uHaul's at Randy's towing for a while now and decided to go here again because I've never had an issue and have always had good customer service. Well.... this time I decided to use the 24/7 online service as I needed a van on Sunday when the office was closed and through how wonderful and convenient to do everything through my phone. The advertisement made it seem like such a seamless process. Wrong. Took me three hours to pick up my rental and that's after being on hold for at least an hr and a half with uHaul. I never received the code to pick up key even though online my reservation said I was good to go. I will be very, very hesitant to use this service again.

Christylin B. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

Make sure reserved Moving equipment is in Truck . Couldn't fix issue when I am picking up before business hours through mobile app.

Joel W. 
Rating:
5.0

Customer did not leave a comment.

MICHAELLOUIS G. 
Rating:
4.0

I was very angry that my reservation was cancelled due to me not answering the phonecall. I was driving and do not have Hands Free. I was glad they were able to rebook me into a van instead of the truck, but my trip was almost ruined due to this cancellation.

DAVIDGREGORY C. 
Rating:
4.0

Open no later than the scheduled opening time. There will always be several people waiting in line.

Jeffery B. 
Rating:
5.0

The check in process was horrific! My reservation was cancelled and then it took us over an hour on hold and then getting help to resolve the issue. A thunderstorm was coming in as we were standing in the rain trying to complete the process. we would have been done well before the storm if my reservation had not been cancelled. Not happy at all. BUT Ruth that completed my reservation over the phone was fabulous!

Jennifer H. 
Rating:
5.0

Nnothing, rusty towing was very much accommodating to my needs and I will definitely be coming back if I need any type of moving equipment

Robert T. 
Rating:
4.0

Customer did not leave a comment.

Cheryl G. 
Rating:
4.0

Customer did not leave a comment.

Stanford H. 
Rating:
5.0

Customer did not leave a comment.

Wesley C. 
Rating:
5.0

The gentleman who helped me was awesome.

Lynda B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Noticed next day I was charged $10 for a moving dolly and blankets which I did not receive or use

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

Keep it up.

Ahmed A. 
Rating:
5.0

I've rented from Rustys for years and always satisfied. They'll always have my business

Karen T. 
Rating:
4.0

Customer did not leave a comment.

Dara C. 
Rating:
5.0

Customer did not leave a comment.

SULAIMAN K. 
Rating:
5.0

Customer did not leave a comment.

ALVINL B. 
Rating:
5.0

The trailer had what appeared to be large clumps of grass in it, other than that everything went great. What you could do to improve your services would be to make it possible to secure the trailer to the vehicle.

Clifton S. 
Rating:
3.0

Maintenance on the trucks

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Jesse J. 
Rating:
3.0

Customer did not leave a comment.

Tracey S. 
Rating:
4.0

Customer did not leave a comment.

MICHAELANGEL L. 
Rating:
1.0

Don't charge me for a dirty truck when I returned it clean I see I was charged 106 dollars for returning the truck dirty I was cleaned.

Nicholas E. 
Rating:
5.0

Rusty's Towing is always professional and equipment is always available at the time of pick up. Excellent, convenient location. Will do business again.

Kimberli S. 
Rating:
5.0

Customer did not leave a comment.

Amanda J. 
Rating:
4.0

Just drop and go. If there was a problem or all clear knew within an hour.

Paul W. 
Rating:
3.0

I said yes above - but returning the vehicle, after hours (2:00 pm), was tedious. Not Rusty's issue but Uhaul's procedures. All those photos! And I had to pay a $20 fee for returning it at 2pm? Makes me want to find a different rental place. That's why an average rating.

John J. 
Rating:
3.0

Truck was dirty both in the cab and inside the truck. Have truck to me with 1/4 tank of gas. I had to put gas in the truck as soon as I got it so I could get to my destination. Unfamiliar with the area, this was very stressful and unnecessary. Truck struggled when shifting gears. It would be helpful to have at least 1/2 tank or more in the truck when initially renting to a customer or acknowledge that the gas was low and make suggestions to the next gas station. In addition, disclose the approximate mpg so a customer can estimate how much gas to put in when you leave it low. I left more gas in the truck than what I was given and therefore taking more money out of my pocket. Not appreciated.

Joel W. 
Rating:
3.0

I was charged twice for packing pads that were returned in the original packaging. I feel a refund of $20 is due to me.

John T. 
Rating:
4.0

Customer did not leave a comment.

William J. 
Rating:
5.0

Customer did not leave a comment.

Kimberlee W. 
Rating:
3.0

Customer did not leave a comment.

Sandra O. 
Rating:
5.0

Customer did not leave a comment.

Ruby C. 
Rating:
5.0

Customer did not leave a comment.

Melissa P. 
Rating:
5.0

Everything was great!

Gary T. 
Rating:
4.0

Long delays due to Coronavirus precautions, but everyone was friendly and it all worked out just fine.

Wendy Y. 
Rating:
5.0

Customer did not leave a comment.

Holly S. 
Rating:
4.0

Customer did not leave a comment.

Rochelle L. 
Rating:
5.0

Stay open later on Saturday

Corey P. 
Rating:
4.0

Customer did not leave a comment.

JOHNNY O. 
Rating:
5.0

Customer did not leave a comment.

Rob H. 
Rating:
1.0

The gate was messed up and I was told after that it had been. I called for days with no response to try to take it back and then got charged days over what I had and used it I can't no I am able to drop It off after business hours unless I am told. Then shit down all weekend so how could I call to take it back.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Alexander D. 
No reviews have been submitted for this location.

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