Customer Reviews for Rutlader Outpost and RV Park
(U-Haul Neighborhood Dealer)

89 reviews

33565 Metcalf Rd   Louisburg, KS 66053

(913) 837-2240

Location Hours

  • Mon-Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(913) 837-2240

33565 Metcalf Rd
Louisburg, KS 66053

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 6 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

I was very grateful for the timely help figuring out the best route for my move! Richard was responsive and detailed and generous with his time.

Lisa M. 
Rating:
5.0

Very helpful people

David B. 
Rating:
3.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

Earl C. 
Rating:
5.0

They treated me above and beyond what was expected. I was impressed. The best.

Woodie S. 
Rating:
3.0

Customer did not leave a comment.

Jamie H. 
Rating:
5.0

Customer did not leave a comment.

GUYEUGENE M. 
Rating:
5.0

Quick, friendly service!

Gerald C. 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Paula B. 
Rating:
5.0

Customer did not leave a comment.

Julia H. 
Rating:
5.0

Customer did not leave a comment.

JAIMA B. 
Rating:
5.0

The floor boards were just dirty probably from the dirt parking lot. Cup holder was sticky from someone's drink.

Jonathan H. 
Rating:
5.0

There was a problem with the door cable. Richard worked on this for 30/40 min. The cable bracket broke and he finally had to cut the cable to make it work. We appreciate his efforts as we could not find a 5x8 trailer anywhere. Thanks to his kindness we were able to get our things moved from Kansas to Florida. We did have a problem when the right turn/brake light went out. I might add that the trailer was dropped during the night.

Denis A. 
Rating:
5.0

Customer did not leave a comment.

chad S. 
Rating:
4.0

I appreciated the contactless/self-service through the app. It was a bit cumbersome to get the pick-up process started, as the pick-up location was not staffed, but with some patience, I made it through the process.

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

Tim D. 
Rating:
4.0

Update Computer equipment. I had a delay because of it. Not a problem for me but might be for others in more of a hurry. The gentleman could not have been nicer or more helpful.

Brenda S. 
Rating:
5.0

Excellent experience - very nice people and clear information - no surprises and would highly recommend this place!

Jerry B. 
Rating:
5.0

Nothing, it was a very easy and pleasant experience.

Bradley A. 
Rating:
5.0

Went off without a hitch.(Pun intended.) Richard went above and beyond our expectations! Thanks for a smooth transaction.

JIM P. 
Rating:
5.0

I have rented from this location numerous times always helpful staff and a pleasure to do business with.

michael S. 
Rating:
5.0

Customer did not leave a comment.

Greg H. 
Rating:
5.0

Extremely kind and helpful staff. Can't recommend enough.

Kylan S. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

Awesome customer service!

Linda D. 
Rating:
5.0

Customer did not leave a comment.

Connie M. 
Rating:
5.0

Customer did not leave a comment.

Max H. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Great customer service! Super convenient location for pickup & dropoff. Best experience ever with Uhaul !

Matt S. 
Rating:
5.0

Rented a 6/12 trailer thru Rutlader Outpost and RV Park. Would highly recommend them. The representative was very knowledgable and went out of their way to make my rental experience a success.

Wayne B. 
Rating:
5.0

The people are very nice and very helpful. Definitely use them again.

Terrance F. 
Rating:
5.0

Customer did not leave a comment.

Scott E. 
Rating:
5.0

Great location! Great hours! Nice building! VERY FRIENDLY and helpful staff! We were very impressed with this location and highly recommend it! Thanks so much to Richard for his help!

Carol H. 
Rating:
5.0

Customer did not leave a comment.

Cory R. 
Rating:
5.0

Customer did not leave a comment.

SHANNON L. 
Rating:
5.0

Customer did not leave a comment.

LINDA B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
4.0

I reserved on the website but it did not register. The counter clerk helped me get the right trailer

Bruce C. 
Rating:
5.0

Very helpful friendly service

brian D. 
Rating:
4.0

Customer did not leave a comment.

Brent C. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Rental location manager was exceptional! It's personnel like that, makes a smooth transaction....she even hooked up my dolly??

artie R. 
Rating:
3.0

Customer did not leave a comment.

Darwin L. 
Rating:
5.0

Great Friendly service!! Thank You

ED R. 
Rating:
5.0

Location and staff was excellent, the owners came in on their time off (after 9pm) to help us get our truck, because the 24/7 check in did not work right and uhaul customer service was not equipped to help us work through their technical issues. I definitely would not trust their technology in the future. We were almost left on the middle of nowhere with no moving vehicle and we had a very tight time window.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

This location was great!

Teresa D. 
Rating:
4.0

Customer did not leave a comment.

WALTER E. 
Rating:
5.0

I was so happy this location was open on a Sunday when our vehicle broke down on the interstate. The owner was so great. We really appreciate the great service.

Todd G. 
Rating:
5.0

Location assistant was beyond helpful. She was wonderful. Will defiantly have to go back to this location.

Brad P. 
Rating:
5.0

Customer did not leave a comment.

Parker B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Sharon M. 
Rating:
5.0

Customer did not leave a comment.

Ed F. 
Rating:
5.0

Customer did not leave a comment.

carol E. 
Rating:
5.0

Customer did not leave a comment.

Chris P. 
Rating:
5.0

So impressed!! Had the truck heated up for me when I arrived!! Excellent customer service!!

Kristy Y. 
Rating:
5.0

Customer did not leave a comment.

Carolyn S. 
Rating:
5.0

The online check-out/check-in is awesome. It made the experience very smooth and on my schedule, so that is a plus. What I don't like about the UHaul experience in general is not knowing if the equipment I need will be available at the location I need until a day or two before the move. This could end up costing me more money and I don't think it is right to allow me to rent equipment that may not be available at the location I've selected and not comp. the extra mileage. Luckily that was not a problem during this experience, but knowing it could have been makes me think this is a poor business practice and makes me want to look at other companies who will guarantee availability at the location needed. But I was fortunate that this rental was great!

Stacey H. 
Rating:
5.0

Customer did not leave a comment.

Dennis O. 
Rating:
5.0

Customer did not leave a comment.

Jessie W. 
Rating:
5.0

Customer did not leave a comment.

Carol J. 
Rating:
4.0

Customer did not leave a comment.

Kathleen C. 
Rating:
1.0

Do not list this truck site as being in Louisburg Kansas. I had an in-town pick-up that should of probably been a grand total of 5 miles if it was in Louisburg..... this U-haul site is 9 miles from the town in the woods. If I knew that it was so far away --- I could of gotten a smaller truck (which this site did not have) paid less even with the extra miles. I was delayed in getting to the site I needed to and the help that was allotted could only help 1/2 the time since I had to drive 20+ miles round trip out of my way.. I used the phone application and put in my credit card and all information needed. I had to give all that information again --- including phone numbers for contacts that I have never had to give before. The process checking in and out was longest I have ever had.... which with the automation that is now in place should be quick. When I dropped off the truck, the lady behind the counter had a dog... either she or the dog smelled like smoke and dog pee. I love U-Haul... but this was the worst experience I have had in the nearly 25 years of renting through this company. -rich

Richard H. 
Rating:
4.0

Convenient location just outside Louisburg. Girl behind counter must get her dog kicked daily - poor attitude.

Eric M. 
Rating:
3.0

The first trailer did not have lights that worked. I'm 68 and it was all I could do to lift the hitch onto the ball. There was no help available. The clerk was not strong enough to help.

Bruce C. 
Rating:
3.0

I was given wrong information on one way trailer rentals so instead of getting a credit I was charged full price. When businesses make a mistake they should just own it as the price of doing business vs hiding behind legal contracts. I was very disappointed how uhaul did nothing to fix their mistake but expect me pay the price for it. I will be filling a grievance with the better business bureau for their poor service.

Darren S. 
Rating:
5.0

Staff was friendly and accommodating. Nice convenient location for people out South!

Steven A. 
Rating:
3.0

Customer did not leave a comment.

LINDA M. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Kristie G. 
Rating:
5.0

Easy to pick up everything was clean and they were so friendly.

Traci S. 
Rating:
5.0

Problem with wiring harness, they took care of us right away. Light went out on trailer even after new harness! Overall good!

Deb M. 
Rating:
5.0

Your online system needs to be better. Customer has to repeat information that should be retained in thier account. But overall uhaul has been good to do business with.

Everett R. 
Rating:
5.0

The location was excellent for me. The outside of the building was clean and well kept. They were closed so I didn't go inside or speak to any employee. I parked the truck and dropped the key.

Pam B. 
Rating:
5.0

Customer did not leave a comment.

Sean E. 
Rating:
5.0

Customer did not leave a comment.

jason C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

Customer did not leave a comment.

Billy B. 
Rating:
5.0

Customer did not leave a comment.

Brent G. 
Rating:
5.0

Customer did not leave a comment.

Ashley T. 
Rating:
1.0

She didn't know what was what and no idea about nothing

garry R. 
Rating:
5.0

Best UHaul experience that I've had to date. Owner is kind and courteous. Only location that I will seek to rent a UHaul van.

vance T. 
Rating:
4.0

More people familiar with program & equipment.

roger W. 
No reviews have been submitted for this location.

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