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MARK T
Customer Reviews for Rutlader Outpost
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff really friendly and customer oriented. I’ve gone there twice in the past month.
HARVEY RThey told me in the location I picked it up that I could drop it at a location by my house,( within a mile.) I get a call on the last day, & they made me take it to another location 10 miles away. I do not know why,...... other than they didnt want to make the drive to pick it up if they needed it....,. Very annoying and out of the way after diving 1000 miles, I did not at all feel like it.
RANDY SRutlader uhaul location is great to do business with.
Dan CMake sure the vehicle is refueled.
Tina SAppreciate the great location especially for where we was using it, and friendly staff at Rutlander Outpost.
Clifford SThey were absolutely the best customer service we have worked with. They rate a 10+ in my book.
Linda GThe store opens at 10. A little late to start a day of moving, but it was expected, just an FYI. After 10:00am, everyone was friendly & inviting & gave excellent service.
Catharine BGreat staff
Kat TThe day and time of my return was not accurate. Returned to the location after hours (8:00 pm CDT on Saturday, August 3) but did not have my mobile phone which resulted in completion of the return from my home around 9:00 pm CDT. Receipt states return at 1:42 pm on Sunday, August 4. Presumably when the return was processed. Should have been more clear that my phone was needed to complete the return at the site.
Thomas OThe people at Rutlander Outpost are very friendly and helpful. Great experience! Sorry to be moving away.
Catherine HThe price was really a shock, ridiculously expensive. Having two different charges for mileage is is sneaky. Sunday though Thursday is lower than Friday though Saturday. Unlimited miles would be nice. I don’t use U-Haul normally, and now I remember why. At least the under companies are up front with the price. I feel as if I was cheated out of a lot of money. So I won’t be using the company anymore and won’t recommend it either.
Quintin SNice friendly staff very helpful
Michele NVery nice and helpful staff. Worked out great for us.
Ron HThe staff was unbelievably helpful and a delight to work with. Thank you!!
Aaron LEverything was perfect. Jennifer at Rutlader where we picked up was friendly and very helpful!
John CThis Location was okay, the guy who needed to unhook my vehicle trailer wanted me to unhook it and that he's not supposed to do that. I don't understand why this is becoming a pattern lately where you pay for everything (service included) and the desk person confirms to you that it's U0-haul responsibility to take care of the truck trailer, but when you meet with the guys who are supposed to that, they are all disgruntled and unhappy. Weird. I never had this experience a year ago.
Yacind EI did get charged an extra $30 and I am not sure why ? Also , I was told by uhaul that we would be credited mileage for having to drive further to get the truck because they had none at the closer location I had requested on my reservation but I don’t see that it was really done . I feel you all like to nickel and dime the customer .
Becky WO
Bobby BSo easy and the place is great! We will be back many times in the future.
James BShared the wiper blade issue with the attendant, and she said there was nothing she could do, but to call Uhaul for credit for my added time and faulty equipment.
Mike MEverything was perfect
Joseph CMore trucks but great experience
Bud KExcellent
Ben ACustomer service was excellent. Efficient and friendly.
Tom CFirst time renting and employees were very friendly and helpful.
Phillip HDid have an issue with one of the ramp pins (that hold the ramp closed) was misaligned so I had a hard time taking it out to let the ramp down then I could not get it back in to ensure the ramp was closed. I explained the situation to the location and they apologized and made sure to note the issue.
John KI love working with RUTLADER Uhaul. They are the best!!
Traci SReally nothing. It was super easy.
Lance RI would recommend to anyone renting a uhaul there to keep track of their own mileage because I'm sure I was overcharged but can't prove it because I didn't write down mileage and and what it said myself
tammy SVery pleasant, friendly and helpful staff. Was a great experience, and I would highly recommend renting from this location.
Timothy BI usually rent a towable. This time I actually rented a full-size truck and will always do it again
Timothy DNothing they did a great job. I would definitely recommend them to all my friends.
Lisa LInformative, polite, helpful.
Tracy EI've had iffy experiences with uhaul in the past but the woman who works at this location was so friendly and down to earth and not like fake customer service friendly she was genuine and helpful.
Jamilynn LNot nothing
Ralph MVery friendly. And very cooperative with my fluctuating needs during my moving process!
Ellene WKeep up the great customer service!!
Matthew LThank you!
Daneil SI can't think of anything to improve upon. My experience with UHaul was absolutely excellent on all ends of my moving needs. Friendly, helpful staff. It is no wonder how and why UHaul has been in business for such a long time.
BOBBY YThanks for the survey!
Hyeon Mmore variety/selection of vehicles would have been nice but understandable because of the location and size.
Ryan WThis location was great when I had to extend my rental to an additional day due to unforeseen circumstances. They were also great help with backing the trailer up upon return.I highly recommend them.
gayle wIncredibly easy return.
Jonathan HThis uhaul location is always friendly and fast! They have had what I need each and every time. Wonderful owner and staff and awesome parking lot. I highly recommend.
Matt KStop charging outragous prices for one way trips
NOEL FVery friendly and courteous service.
Donna PReally nice people.
John TNothing
Gerald CInform them about cruise control. The previous truck I rented did not have it and made for a very tiring trip. This one had CC which was great...
Douglas TGreat customer service
WAYMON BQuick service and friendly.
sherry bSecond U-Haul trailer rented through Rutlader Outpost and it's been a great experience both times!
Felicia M