Customer Reviews for Rutledge Hardware
(U-Haul Neighborhood Dealer)

96 reviews

7500 Rutledge Pike   Rutledge, TN 37861

(865) 828-6354

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(865) 828-6354

7500 Rutledge Pike
Rutledge, TN 37861

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Leslie S 
Rating:
5.0

All parties involved were exceptional!

robert v 
Rating:
5.0

The trailer always works great for vehicle hauling. Love the straps above the tires. Wish you all made a trailer for heavy vehicle hauling and straps for the rear tires like the front

Elijah L 
Rating:
5.0

Customer did not leave a comment.

RANDY S 
Rating:
5.0

They were very helpful when I was picking up the trailer. I had the wrong part, but the guy that worked there helped me figure out what I needed as well as hooked it up for me.

Debbie H 
Rating:
5.0

Customer did not leave a comment.

ROBIN M 
Rating:
5.0

Very friendly people I always get my U-Haul from this location great service

Denise B 
Rating:
1.0

Y’all say I had the trailer for 120 + days when I did not. The trailer was returned MONTHS ago. Y’all will do anything to rack up a bill and make money. I will NOT rent from U-Haul again. Try to charge me $5,000. Luckily I have photos dated and timed when it was dropped off. TRY AGAIN UAHUL - Very very disappointed.

Krysteena V 
Rating:
5.0

Customer did not leave a comment.

Randall T 
Rating:
5.0

Drop off was easy once the computer began working right ;-) Very easy to find!

Laurie B 
Rating:
5.0

Nothing this is a great location

Harold M 
Rating:
5.0

Customer did not leave a comment.

Cathy N 
Rating:
5.0

Customer did not leave a comment.

Daniel S 
Rating:
5.0

Customer did not leave a comment.

Ray F 
Rating:
5.0

Customer did not leave a comment.

Randy B 
Rating:
1.0

Have a vehicle ready as it’s supposed to be. That’s the entire point of a reservation. Your staff have no clue what they are doing. I never got to notate my starting mileage, the gas gauge, or beginning photos because the lady changed my truck last second. I never got a copy of my contract. The truck has a braking issue and when you’d get around 12 mph it would aggressively decelerate. Worst experience ever. Probably will forego using U-Haul in the future.

Shae S 
Rating:
5.0

Customer service was excellent - staff at Rutledge Hardware was courteous and friendly

ALBERT M 
Rating:
5.0

Customer did not leave a comment.

Vicki F 
Rating:
5.0

Excellent service and staff

William F 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN A 
Rating:
5.0

Customer did not leave a comment.

Tom P 
Rating:
5.0

Customer did not leave a comment.

Debbie L 
Rating:
3.0

Customer did not leave a comment.

Sarah M 
Rating:
5.0

Friendly people that do what they can to help you out high recommend them

Donald O 
Rating:
5.0

Customer did not leave a comment.

Vicki J 
Rating:
1.0

When a company says the reservations are guaranteed they should be a customer should not have to drive 100 miles to different locations to get a truck and when a customer calls first and dealer says they have it and when i get there 10 min later its gone at each location very unprofessional and false advertising U - haul charges $5 gal of gas but what about my gas to get a U - haul truck when your dealers have me drive all over to get a truck

Kevin K 
Rating:
5.0

Customer did not leave a comment.

Emily K 
Rating:
3.0

We were pretty familiar with Rutledge but drove right by where we were supposed to pick up the truck. There were no signs to show where the hardware store was located. It set back off the road and the trucks were hidden by a hill, so we didn't see them. There was a small sign showing about moving, did not say anything about U-haul being there. We had to turn around and driive back to find them.

Moses M 
Rating:
5.0

Customer did not leave a comment.

Cliff K 
Rating:
1.0

I was billed for a hand cart that was never included the truck, when attempting to call the pickup location on the day of I received no answer, this move was completed over memorial day weekend meaning I could not get ahold of anyone to address the issue I simply had to move and the drop off location was also closed because of the holiday preventing me from discussing there either. I was charged an additional $112 with NO INVOICE provided indicating what the charges were fore.

KEVIN S 
Rating:
4.0

I feel like someone should have come out and inspected the truck with me prior to me taking it. Also I had to ask about the toe button because I didn’t know what that was for. Otherwise the people were friendly and the truck was clean. It was a nice ride.

Carolyn W 
Rating:
4.0

Customer did not leave a comment.

DeWayne P 
Rating:
5.0

This was a perfect rental and location!!

Jim F 
Rating:
5.0

Trailer/car carrier had not been well maintained

Marguerite D 
Rating:
5.0

Customer did not leave a comment.

Paige M 
Rating:
5.0

The car hauler I used while it looked like it was an older unit, it pulled flawlessly and got the job done very well pulling for over 200 miles.

Brian P 
Rating:
3.0

Customer did not leave a comment.

Amber H 
Rating:
5.0

The truck was new and in great shape. It was clean except when we pulled out the ramp. It was muddy and dirty. A quick sweeping off and we were ready to load up!

JUDY N 
Rating:
5.0

Customer did not leave a comment.

Roger C 
Rating:
5.0

Be more careful when you check the fuel Gauge. I was charged extra for fuel, when in fact I filled the tank back to the 3/4 full mark as instructed.

MICHAEL H 
Rating:
5.0

Staff very friendly and helpful. Went very smooth with no problems

KIM P 
Rating:
5.0

Customer did not leave a comment.

ROBERT C 
Rating:
5.0

The Mass Movers, 3 men showed up, they were in such a hurry to get this job done because they were running late, that they didn't care if I put "glass" or "breakable" on the box or not, they just threw it in the truck. Now that I have unpacked. I am missing a box that held my blender, my food processor and 12 quarts of freshly made Bread and Butter pickles. I would never hire them again and will make it known to anyone who needs assistance moving.

Gayle N 
Rating:
5.0

Customer did not leave a comment.

ASHLEY T 
Rating:
4.0

Everything was great I don’t see were there needs to be any improvements

Daniel Z 
Rating:
3.0

Make sure tank is full and floors are clean... floors were full of crumbs and dirt..

Tracey M 
Rating:
5.0

Customer did not leave a comment.

DEAN K 
Rating:
5.0

Brake light was out on car dolly.

DAKOTA W 
Rating:
4.0

Great customer service. Friendly and very Helpful. I would rent from them again.

DANIEL Z 
Rating:
5.0

Customer did not leave a comment.

Christopher V 
Rating:
4.0

The floor boards of the cab had something sticky spilled on them from the previous user. Also in the well below the console, the plastic bag the owners manual was in was stuck to the bottom of the well. The cargo area had candy rapper laying on the floor and it hadn't been swept out.

THOMAS L 
Rating:
5.0

Customer did not leave a comment.

RONNIE M 
Rating:
5.0

Customer did not leave a comment.

Charles B 
Rating:
5.0

Nothing,Great Service

Jodie H 
Rating:
5.0

Wonderful customer service

Kevin V 
Rating:
4.0

Customer did not leave a comment.

Kathy B 
Rating:
5.0

These were professional but very helpful and nice people to deal with.

Gary W 
Rating:
4.0

The lady that helped us with our uhaul reservation, had no idea what she was doing. It took a hour to pick up the equipment. Everyone else and everything else was great.

Jennifer M 
Rating:
5.0

Nothing I can think of

LARRY F 
Rating:
5.0

Be more specific to what is actually available. I made it work for me but I had planned on a different trailer. I was told what I wanted was available but it was not. Went to this location for that reason. Again I made it work.

Jeff J 
Rating:
5.0

Customer did not leave a comment.

JAMES M 
Rating:
5.0

all good

Steven H 
Rating:
3.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Thank Audrey for your kindness & professionalism while working thru the 3/4 full tank mess and getting it resolved.

William B 
Rating:
5.0

Customer did not leave a comment.

William S 
Rating:
5.0

Customer did not leave a comment.

James B 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
5.0

Nothing...everything was excellent. Everyone we came in contact was very helpful and accommodating.

Daniel G 
Rating:
3.0

Customer did not leave a comment.

BETH H 
Rating:
5.0

Nothing that I can think of, they were absolutely marvelous with taking care of me. Especially being on a time and distance constraint.

EDWARD S 
Rating:
1.0

Everything was as you would expect with renting a U-Haul truck, with one exception. When I arrived to get the truck, the keys were in it and it was parked away from the others. The employees were talking amongst themselves about why did "he" park it there? Then they spoke to the owner via phone to ask where the keys were and they said that he informed them that the keys were in the truck. They retrieved the keys and had me sign some papers. They gave me the keys and I drove the truck to my home and parked it. The next morning, I drove the truck directly to an address to pick up a sofa. I then drove the truck to my home to drop off the sofa and then returned the truck. I was charged for 100 miles. I kept telling them that I DID NOT drive 100 miles! I even checked my entire route mileage on Google maps. It said that I only drove less than 80 miles. When I conveyed that to them, they said that you can't go by that because you might have taken a different route. I told them no. I had taken the route that I pulled up. I then reminded them that when I picked up the truck it wasn't with the others and that they had to call the owner for the keys and that I suspected someone there must have ran an errand in the truck because when I picked it up, it also did not have a full tank of gas. I told them that I filled the tank back to where it was when I got it. They insisted that no one had driven the truck and I owed for 100 miles. So I paid the bill because I wasn't going to argue. I'm not a disgruntled customer that goes around complaining. I was absolutely over charged and I will never use them again.

gerald b 
Rating:
4.0

The people are friendly here, but when we told them of the issues we had the only response we were given was "people really beat these things up". We were not offered any type of compensation for the time and money that we had to put in to fix a truck that we spent over a thousand dollars on renting and was not in proper condition when we received it.

Cierra S 
Rating:
4.0

Rented 2 trailers from this location, each trailer had a turn signal not working. Would have had to driven 65 to 70 miles out of the way to get repaired, so we pulled both trailers approx 650 miles without a turn signal! Not a safe way to put trailers out on the road!

don b 
Rating:
4.0

Customer did not leave a comment.

Josh B 
Rating:
4.0

Customer did not leave a comment.

Steven M 
Rating:
4.0

I lined up a trailer two days in advance. I did this through the main number for U-Haul. Told her I wanted to pick it up Monday morning and bring it back Wednesday morning. Got the email and it was set up for one day. Called her back and she corrected it but change the location without telling me anything. I needed to pick it up at 8 a.m. on my way to Indiana. Got to the U-Haul Storage on 7500 Rutledge Pike Knoxville at 8 a.m. . They did not have my reservation. Told it was at 7500 Rutledge Pike in Rutledge which is 20 miles away. Called the main number to see if there was one nearby and while I was on the phone with him he cancelled the one in Rutledge. Then determined it was better to go to Rutledge so when I bring it back I wouldn't have to drive it for. He set it up for one day. Put me two and a half hours behind schedule so when I got to Indiana the person I was buying the car from left work drove home 50 miles to Illinois. Put me another hundred miles out of my way. Now that I know there is a U-Haul in Rutledge which is closer to my home I will now deal with them directly If Ever I need. I could say was a bad experience cuz the lady told me she was going to give me a free day and when I got to pick up the trailer they knew nothing about it. Apparently a later email came through and they accommodated the free day. Very messed up

GREGORY L 
Rating:
5.0

Customer did not leave a comment.

Todd F 
Rating:
4.0

Customer did not leave a comment.

Marcus B 
Rating:
3.0

Customer did not leave a comment.

julie l 
Rating:
1.0

oldest transport on the lot. Users behind the counter didn't know how to change anything requested, and I couldn't pick it up at the location I requested.

Barry D 
Rating:
1.0

It wasn't at the original location where I requested, and I had to pick the truck and transport up 45 minutes from my home. They didn't give me extra miles or time for my inconvenience. The original truck they tried to rent me didn't crank. They didn't know how to reprocess my rental to change the truck, and what should have taken me about 30 minutes to pickup the truck and transport, took over 2 hours.

Barry D 
Rating:
1.0

Customer did not leave a comment.

aaron t 
Rating:
5.0

People where very nice and accommodating, they helped up quickly and where efficient.

Nicholas I 
Rating:
5.0

Customer did not leave a comment.

steve l 
Rating:
4.0

Customer did not leave a comment.

frank k 
Rating:
4.0

Very helpful

MARY W 
Rating:
5.0

Customer did not leave a comment.

Joshua H 
Rating:
5.0

Very nice!

Sally P 
Rating:
4.0

Customer did not leave a comment.

Belinda R 
Rating:
3.0

Customer did not leave a comment.

Jeff K 
Rating:
5.0

Absolutely wonderful people!!!

William P 
Rating:
5.0

Fast service. Friendly. Ready for me when I arrived.

Adam C 
Rating:
5.0

Customer did not leave a comment.

betty d 
Rating:
5.0

Customer did not leave a comment.

tom c 
Rating:
3.0

Customer did not leave a comment.

James M 
No reviews have been submitted for this location.

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