Customer Reviews for Rutledge Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rutledge Hardware

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BETH H. on

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EDWARD S. on

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Nothing that I can think of, they were absolutely marvelous with taking care of me. Especially being on a time and distance constraint.

gerald B. on

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Everything was as you would expect with renting a U-Haul truck, with one exception. When I arrived to get the truck, the keys were in it and it was parked away from the others. The employees were talking amongst themselves about why did "he" park it there? Then they spoke to the owner via phone to ask where the keys were and they said that he informed them that the keys were in the truck. They retrieved the keys and had me sign some papers. They gave me the keys and I drove the truck to my home and parked it. The next morning, I drove the truck directly to an address to pick up a sofa. I then drove the truck to my home to drop off the sofa and then returned the truck. I was charged for 100 miles. I kept telling them that I DID NOT drive 100 miles! I even checked my entire route mileage on Google maps. It said that I only drove less than 80 miles. When I conveyed that to them, they said that you can't go by that because you might have taken a different route. I told them no. I had taken the route that I pulled up. I then reminded them that when I picked up the truck it wasn't with the others and that they had to call the owner for the keys and that I suspected someone there must have ran an errand in the truck because when I picked it up, it also did not have a full tank of gas. I told them that I filled the tank back to where it was when I got it. They insisted that no one had driven the truck and I owed for 100 miles. So I paid the bill because I wasn't going to argue. I'm not a disgruntled customer that goes around complaining. I was absolutely over charged and I will never use them again.

Cierra S. on

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The people are friendly here, but when we told them of the issues we had the only response we were given was "people really beat these things up". We were not offered any type of compensation for the time and money that we had to put in to fix a truck that we spent over a thousand dollars on renting and was not in proper condition when we received it.

don B. on

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Rented 2 trailers from this location, each trailer had a turn signal not working. Would have had to driven 65 to 70 miles out of the way to get repaired, so we pulled both trailers approx 650 miles without a turn signal! Not a safe way to put trailers out on the road!

Josh B. on

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Steven M. on

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GREGORY L. on

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I lined up a trailer two days in advance. I did this through the main number for U-Haul. Told her I wanted to pick it up Monday morning and bring it back Wednesday morning. Got the email and it was set up for one day. Called her back and she corrected it but change the location without telling me anything. I needed to pick it up at 8 a.m. on my way to Indiana. Got to the U-Haul Storage on 7500 Rutledge Pike Knoxville at 8 a.m. . They did not have my reservation. Told it was at 7500 Rutledge Pike in Rutledge which is 20 miles away. Called the main number to see if there was one nearby and while I was on the phone with him he cancelled the one in Rutledge. Then determined it was better to go to Rutledge so when I bring it back I wouldn't have to drive it for. He set it up for one day. Put me two and a half hours behind schedule so when I got to Indiana the person I was buying the car from left work drove home 50 miles to Illinois. Put me another hundred miles out of my way. Now that I know there is a U-Haul in Rutledge which is closer to my home I will now deal with them directly If Ever I need. I could say was a bad experience cuz the lady told me she was going to give me a free day and when I got to pick up the trailer they knew nothing about it. Apparently a later email came through and they accommodated the free day. Very messed up

Todd F. on

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Marcus B. on

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julie lee H. on

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Barry D. on

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oldest transport on the lot. Users behind the counter didn't know how to change anything requested, and I couldn't pick it up at the location I requested.

Barry D. on

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It wasn't at the original location where I requested, and I had to pick the truck and transport up 45 minutes from my home. They didn't give me extra miles or time for my inconvenience. The original truck they tried to rent me didn't crank. They didn't know how to reprocess my rental to change the truck, and what should have taken me about 30 minutes to pickup the truck and transport, took over 2 hours.

aaron T. on

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Nicholas I. on

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People where very nice and accommodating, they helped up quickly and where efficient.

steve L. on

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frank K. on

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