Originally reserved a 15' U-Haul at the 4612 Rutledge Pike location (U-Haul Moving & Storage of East Town) & once I arrived they told us they have no trucks available. I reserved this truck a week before it was needed and called the store about 8 hours before I was supposed to pick it up to see if we could pick up early. The man on the phone let me know they were very low on trucks but would let me know if and when my truck arrived early. I never received a call, so I drove to the location to pick up at the reserved time. We were irritated that no one called beforehand to let us know that our truck wasn't available before we made the drive. The only location with ANY truck was this one, 7500 Rutledge Pike (U-Haul Neighborhood Dealer) and we had to wait til the next morning to drive almost an hour to get the truck. They were very kind and helpful, & even gave us the 26' truck at the original price - 15' truck reservation. Very grateful they kept my truck so I was able to move 5 hours away with the help from my family. My family was only available that weekend to help me move and I had to turn in the keys to my apartment the following Wednesday. Soo they kind of saved me!
Lily L
Rutledge Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rutledge, TN 37861
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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All parties involved were exceptional!
robert vThe trailer always works great for vehicle hauling. Love the straps above the tires. Wish you all made a trailer for heavy vehicle hauling and straps for the rear tires like the front
Elijah LThey were very helpful when I was picking up the trailer. I had the wrong part, but the guy that worked there helped me figure out what I needed as well as hooked it up for me.
Debbie HVery friendly people I always get my U-Haul from this location great service
Denise B