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BENJAMIN J
Customer Reviews for Rutledge Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Didn't see anyone to know these answers.
Rhonda SI used to U-Haul app to rent my U-Haul. Very easy to use. The location was perfect Customer Service from U-Haul in the place I picked up the U-Haul was excellent.
Jennifer Bgreat customer service and well informed
JENNIE LGreat staff
LEE CI really thought the U-Haul company was super great and Rutledge Mini Storage staff were AMAZING. I had a very pleasant experience with my U-Haul rental with them.
KERRI WI rented this trailer and returned it about 26 hours later. I was charged for 3 days and have yet to be credited back for the extra charge. I have not received a call back from UHAUL as I was told I would. NOT A HAPPY CUSTOMER and I used to be a dealer...
GARY LAll good
George WGreat staff
LEE CNot sure dropped off truck after hours
MELINDA PYour system is not friendly to those who do not use or which do use your app phone numbers for individual U-Haul locations that are easily accessible would be very helpful. They are not published.
Andrew FKeep up the great service you provide!
PHILLIP HMake sure they can drop truck off at the nearest U-Haul. I got charged for extra miles for dropping the truck off at the location that U-Haul told me to drop it off.
Sandra oLiked being able to drop off after hours
Celeste BMy return instructions said to return truck here but that was wrong location. Get it right uhaul.
Anne RRutledge is always easy to work with and convienet
Roxanne SHave a drop box that states what to do with the keys if the establishment is closed when returning equipment. I left them in the truck because I thought that'd be safest. I was charged 50.00 for doing so. Where else was I supposed to put them? No instructions at all.
Hollie BThank you for a customer friendly staff and process.
SAMUEL GHad a great experience with them. Would definitely use this location again!
PATRICIA MGreat staff
Lee CThe truck rented had a hard time changing from 1st gear to second gear. My husband seems to think the transmission may be going out. But he's no mechanic, lol.
Teresa MEverything was perfect! Kevin was extremely professional and helpful!
SUE BWas unable to return to the address that was given. No one in office and no where to park truck. Sign on door said to take it to another location. Then was not given anything to show that I had returned it in good condition.
Herbert SNeed to make sure your computer system vehicle weights is correct your computer system said my vehicle being towed weighed more than what it did
Stewert KThis associate was very helpful and answered my questions with concise answers.
Wayne WNothing at all I was very satisfied
Linda RRutledge Mini Storage has polite, helpful and professional staff. They answer your questions, make suggestions that are very helpful and are accommodating.
Patricia EOnce again...simple and easy.
Raymind MWhen a unit is reserved insure it is AVAILABLE when it is to be picked up! Reserved a trailer at another site. When i went to pick it up...no trailer to be found. Took agent 45 minutes to find another trailer and had to drive across town to pick it up.
richard CThere was not an orange “U-haul lockbox” available anywhere at this location. We did eventually find a drop slot on a door where we placed the key, though it was not marked or labeled in anyway, which was very confusing.
Elizabeth LThey are the ABSOLUTE BEST!! Customer service was OUTSTANDING!!! Good friendly people!! I have been praising them to everyone!!
Shelley pCourteous and efficient, great experience!
Anne HThe initial pick-up location was not open and could not be contacted. There was a three hour dalay and I had to pay crew while we waited for an alternate location to be found. Rutledge was the alternate and they were great.
James CReservation was easy to get and employees were very nice to do business with
Judy NNone
Lowell KTrailer had a couple of it's light out ,but everything else was good. I'm handicapped and trailer had no jack and the young girl should not have to pick up that much weight.
David MYou saved my week!!
Terri BI'm sure I had a 1/2 tank when I dropped off the truck but was charged 25 dollars for gas anyway.
james lCharge fair prices !!!! Over 500 for a one way 8 hr trip is a ripoff
DUDLEY SNothing, everything was excellent.
ROBERT KU Haul is the problem not the location. Found website difficult to navigate. No guarantee I would get the truck. Kept changing location of truck w text messages. Call representatives were slack and not helpful. Had no faith I would actually get truck so picked it up day early.
Nolan SDrop off point. 5 mins and I was on my way. See y'all next time I need a car hauler!!
JOSHUA SAuto carrier lights did not work, wire was cut, had to go purchase trailer lights so I could use the trailer as needed. No care from pickup or drop off locations. Not applicable on the recommendation because I am not sure at the moment.
Chris DCustomer service at the 1-800 number was exemplary.
Elizabeth WThe U-Haul was not in good shape and drove terribly..the brakes were not the best and the steering was hard...The location was great and I would definitely use them again
Pamela FDrop off at this location and maybe UHaul in general is not personal and you have no sense of the rental being accepted as it was picked up. I would like to see a walk around just to walk away knowing I will not be charged for any extras, i.e. appliance cart and blankets were in fact in truck and accounted for. This location on 2-3 occasions now took keys and or paperwork and said receipt will be emailed. Nice enough but not cleared by inspection.
Roger BThe staff is super friendly.
Frances BNothing
Ronald DDon't be a conformist.
Jeremy BWe were diverted to this location and were not made aware of the hours of the new location. We set up an appointment originally at 10 am but the new location did not open until 11:30am resulting in multiple 30 mile trips to get a uhaul. I understand that this problem was no fault of the location; however, the customer service at this location was nothing to write home about.
Elizabeth CAppears to be a new business on the upswing for growth; nice people.
Christian S