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Richard H.
Customer Reviews for Rutledge Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off at this location and maybe UHaul in general is not personal and you have no sense of the rental being accepted as it was picked up. I would like to see a walk around just to walk away knowing I will not be charged for any extras, i.e. appliance cart and blankets were in fact in truck and accounted for. This location on 2-3 occasions now took keys and or paperwork and said receipt will be emailed. Nice enough but not cleared by inspection.
Roger B.The staff is super friendly.
Frances B.Nothing
Ronald D.Don't be a conformist.
Jeremy B.We were diverted to this location and were not made aware of the hours of the new location. We set up an appointment originally at 10 am but the new location did not open until 11:30am resulting in multiple 30 mile trips to get a uhaul. I understand that this problem was no fault of the location; however, the customer service at this location was nothing to write home about.
Elizabeth C.Appears to be a new business on the upswing for growth; nice people.
Christian S.Excellent service from Mr Rutledge Highly recommended
Brant B.This facility was great! If I ever need storage again I will use this group again! And will recommend to anyone looking for storage!
LORETTA C. | Overall Experience.
JUSTIN B. | Overall ExperienceWonderful service.
DOTTIE C. | Overall ExperienceI am most happy with the service I received. Pleasant people to do business with.
JAMES B.Found clothes behind the seat but good experience and friendly people.
Joshua L.The woman at the rental desk seemed to be very new and either distracted or didn't know much. There is no one to help you put the trailer on the car. I am almost 80 yrs old and the trailer is heavy. Get someone to help. I could not recommend this place to anyone not strong enough to get the trailer on the car.
Judy W.a trailer jack for the trailer rented would be a big plus!
JAMES B.I had to help the girl put the trailer on my car.
Judy W.Very nice establishment. Easy drop off jiffy quick!
JOHN L.Communicate better with the site from the info provided from the on-line reservation. The corporate / regional customer service was pathetic. All of the materials that I ordered and was confirmed with an e-mail were not available at Check-out. The site did not know what they were supposed to have to complete my order. U-Haul sucks !!
Kevin L.I got the equipment and help I needed on very short notice. The lady was very helpful, friendly and efficient.
MONTY P.When the uhaul rep called to confirm my location she said that was no longer available and refered me to one 20 miles from my preferred pick up location. She said to compensate me for the extra driving she would reduce the mileage charge to 59 cent a mile. When I went to pick the vehicle up they said that uhaul put it in for 69 cent a mile.
JOHN B.very helpful people
James S.It took 45 minutes to get the uhaul due to computer issues. There were no blankets available anywhere local. Made the beginning of my moving experience very stressful.
SARA W.Jennifer provided us with excellent customer service. Very friendly and made changes to my contract as requested.
Vanessa J.There really should be a swing back trailer jack to help attach to the trailer hitch of your vehicle. We had to pick this up by ourselves to connect it and also to unconnect it. This was very heavy and hard to do. Something to think about next time.
TODD W.Update plugs on trailers. We could not hook up brake light accessory plug on a 2013 vehicle because only a round plug in will work. Attendant did not have an alternate plug available.
JAMES D.Very nice service, thank you.
BETTY M.Great service!
DANNY R.Jennifer was very knowledgeable, very nice and easy to work with on our rental.
DEBBIE P.NA
JOSEPH R.The trailer was in good repair and worked well for the move we needed to do.
Doug W.The person helping me was so pleasant and very helpful. She even called the other location to see if she could find just a utility trailer but the enclosed one worked well to transport our mower from the store.
SALLY E.Nice, clean truck. One of the best I have rented. Easy to drive, steered easily and stayed in the lane.
HENRY B.Have better tires
KATHERINE P.van was clean and easy pick up and return.
Kimberly W.Allow for earlier pickup to not have to pick up the night before so you actually get a full day of rental use.
Darci B.Good service, very frendly
DOUG B.The employee was not very helpful getting the truck.
TAYLOR M.Great service ! Helpful staff.
Robert B.Helpful staff , everything was explain and showed . Great service !
Robert B.Nothing...
Jim D.This had nothing to do with the rental pick up location, but I had to drive 50 minutes from my home to pick up the truck.And of course 50 minutes back. I have never had to drive that far before. My town has a lot of u haul sites too.
LYNN M.efficient, no hassles, easy.
ANTHONEY P.I would rate the customer service at the Washington NC store as a 9+. However, I rate the 1-800 customer service as a 1, while they finally made arrangements to get something (not what we asked for), they only did so after going through 4 different people.
Robin S.Keep up the good work
Phil C.Great company to deal with. Girl in office was very nice.
Willam W.These folks went way out of their way to make this happen smoothly. This is the place in Washington,NC that you need to rent from.
BRETT A.Good customer service. Very friendly and professional.
LUKE E.The windows were filthy! When night fell the lights from oncoming traffic starred and blinded me. Clean the windshields inside and out. Very important!
HEATHER D.