Customer Reviews for Rynos Garage & Tire Service
(U-Haul Neighborhood Dealer)

170 reviews

116 Thompson St   Canton, NC 28716

(828) 648-2600

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: 1 pm - 4 pm

Services at this Location:

Contact Us

(828) 648-2600

116 Thompson St
Canton, NC 28716

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: 1 pm - 4 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Staff was helpful but location was closed on the day of drop-off. The truck needed to be parked on the side of the road because the lot is closed when the shop is not open. Not the locations fault but navigating the roads nearby this location are difficult with a larger truck if following GPS instructions.

RALPHJOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

KARAN C. 
Rating:
5.0

Customer did not leave a comment.

Vickie S. 
Rating:
3.0

Customer did not leave a comment.

John W. 
Rating:
2.0

Update you the website to show accurate information on how many trucks are available

Devan C. 
Rating:
4.0

Customer did not leave a comment.

alan B. 
Rating:
4.0

Had the pick up at 9 but nobody showed up till 20 after so it took some time and the trailer strap was messed up and trailer was dirty. Staff was very friendly.

Blake E. 
Rating:
3.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

They were 15 minutes late opening up, but both the owner and his sister were very personable.

JANET B. 
Rating:
1.0

Directions given to location wound all through a residential neighborhood only to be told to drive all around the other half of the neighborhood to turn around and Park on the other side of town at the school. After all that they waited two days to check it in and added a bunch of bogus charges, like wrong destination.

Aaron V. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY R. 
Rating:
4.0

This location is out of the way but easy to find with GPS. They were my only local option for the type open trailer I needed. The employees were very nice and helpful.

William S. 
Rating:
5.0

Customer did not leave a comment.

Regis P. 
Rating:
5.0

Customer did not leave a comment.

Paula C. 
Rating:
4.0

Very personable

JEFF J. 
Rating:
3.0

Customer did not leave a comment.

Jennifer M. 
Rating:
2.0

Place was closed, gate was pad locked with a sign do not block gate. Using the web to do a self return was a joke. I finally called the 800 number to assist with the return. According to her the place we returned it to was to be open til 1. I was there around 12:15 or 12:30. Narrow roads getting to the location. Not a pleasant experience for the return.

DENNISGEORGE W. 
Rating:
5.0

Customer did not leave a comment.

Garry S. 
Rating:
4.0

Has easy after hours drop off site.

Teri F. 
Rating:
4.0

I was charged for two days and had the truck less than 24 hours.

carole H. 
Rating:
1.0

Customer did not leave a comment.

Kody J. 
Rating:
4.0

Very remote location, need signs at front of buildings to indicate uhaul location

SILAS T. 
Rating:
4.0

One tire had a tread missing. Like a chunk. Which I didn't discover until reaching my destination. Other than that everything else was fine.

Joad T. 
Rating:
5.0

Customer did not leave a comment.

ILYANA C. 
Rating:
2.0

Receptionist was rude. Personal phone call for at least 20 minutes before she Even began to assist us, rudely. Complaining about all she had to do. Very unprofessional. Will not return.

Sunny W. 
Rating:
5.0

Customer did not leave a comment.

Sharla V. 
Rating:
1.0

Customer did not leave a comment.

GEORGE M. 
Rating:
1.0

Gate was locked and no one was there 15 min. prior to scheduled pick up time. Tried to call and no answer and voice mail full. I got a call at 10:00 that they were there, but had to wait for someone to bring key to open gate. They didn't have the moving pads as ordered. Gave us 4 dirty ones, not the dozen that were ordered and did not correct the order in the system. It took over an hour from scheduled pick up time to actually leave with the truck.

Deborah R. 
Rating:
4.0

No available blankets Had to go to another facility for those

mark S. 
Rating:
5.0

Customer did not leave a comment.

Garry S. 
Rating:
1.0

The owner Ryan arrived at 915am to open his shop, which was 15 mins after our scheduled reservation pickup time. He overslept. The interior of the F150 pickup truck was filthy and disgusting. The exterior and bed were also dirty. It hadn't been cleaned after the last renter returned it the day before. Ryan didn't have a shop vacuum, and there were crumbs and food on the seat. The interior and windows were grimy and dusty. I told Ryan that I would have to clean and vacuum the truck, to which he just shrugged. I took the vehicle to a car wash and vacuumed the interior. I then had to take it back home to clean all interior surfaces and then disinfect with Lysol. This delayed our use of the vehicle by more than 1 hr, cost me mileage and $1.25 for the vacuum. When I returned the truck at 6pm, Ryan's sister, who is "in charge" of the rentals, confirmed they don't vacuum vehicles. She then told me the F150 pickup truck had recently been stolen for 2 weeks by a customer, and she was "waiting for U-Haul to send someone to detail the vehicle". She acknowledged it was dirty, and said their COVID-19 disinfecting process involves "spraying Lysol" over the dirty interior surfaces. We're shocked to learn that during a Pandemic, a U-Haul neighborhood dealer is renting a filthy vehicle that had "been stolen" , is not cleaning and properly disinfecting vehicle interiors or windows, and doesn't own a vacuum.

Kris V. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

No improvements needed. Keep taking care of each customer the same way you helped me. Thanks!!

Jeff W. 
Rating:
2.0

We weren't able to pick up our order on time because the people were late to the sight. The equipment was fine, but very dusty on the inside because of the dirt lot and gravel.

Shelby G. 
Rating:
5.0

Extremely helpful even after closing hours

Jimmy C. 
Rating:
1.0

Inspect the location. I ran over tires trying to get out of the mess. Office looked like a pandemic in the making. Filty I will be filling an offical complaint on the whole process. 814 591 6344

LAWRENCE B. 
Rating:
1.0

This was the worst uhaul location I've ever seen in my life. It was on some random road in the middle of nowhere and when we tried to drop off the truck, they had a gate up and we had nowhere to leave it. Thanks for causing an already stressful day to be even more stressful.

John A. 
Rating:
3.0

Customer did not leave a comment.

Theresa S. 
Rating:
3.0

Customer did not leave a comment.

Joanne B. 
Rating:
3.0

Brakes inop on trailer.

WESLEY C. 
Rating:
5.0

Customer did not leave a comment.

Christina N. 
Rating:
5.0

Customer did not leave a comment.

Bonnie or Steve S. 
Rating:
4.0

Customer did not leave a comment.

Tobias N. 
Rating:
4.0

Alisha was super helpful. We were on our motorcycles in the rain and she picked me up to complete the rental. Thanks

Ricky R. 
Rating:
1.0

The location allowed pick up via mobile per the web site. I was called and told that the truck wouldn't be available until, 0900 that next morning. Ok, no sweat. When we arrived at 0900 the location was still closed. It opened at 0910. Following this, there was a near 1.5 hour wait to get the vehicle, which had water in the back of it. Furniture pads were on the floor and wet. Due to this, the help I had hired, I had to pay them both another 1.5 hours, totaling more that $150 on my end, and had to reschedule the help on the other end which cost $125. Ryno the owner did do all he could however was assisting several other customers at once. The lady who was supposed to be helping him was late and the root cause of the whole debacle.

Garret M. 
Rating:
5.0

Customer did not leave a comment.

Donna R. 
Rating:
5.0

Nice people, great service. Thanks!

charles L. 
Rating:
2.0

They could Open on time. They could Have a staff member present who can do the rentals (3 staff present, but the ONLY person who could help me had “gone to the grocery store”). Upon her return, there was no “thank you for waiting” no “I'll be right with you”, nothing. Then when I told her that I had been there at 8:30, the posted opening time, she said she had sent me a text about that. Then I said I did not receive a text, and she looked at her phone and said that she had sent it to a wrong phone number. Still no apology, no nothing! Then when I checked it back in she didn't look inside the trailer at all. She rented it later that same day and had never looked inside it. I know this because I left some bungee cords and blankets inside and when I called back about picking them up she said the trailer was on a one way to Wilmington and she said that she used to look inside the trailers and trucks, but she didn't do that anymore. If that dealer was any less open for business, they would be totally out of business. I've never experienced such and I've rented from u-haul many time over the last 40 years. I'll rent from you again, but NEVER at that location! And, that has nothing to do with the loss of bungees and blankets, that was already a fact before I even returned the trailer.

Danny S. 
Rating:
3.0

Would have given a higher rating but this location was closed when the uhaul was dropped off and vehicle had to be parked next door at a storage lot. I did speak with a lady at the location about where I had parked the uhaul and she was very friendly and took care of the vehicle.

John L. 
Rating:
5.0

Customer did not leave a comment.

dorothy H. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

curtis R. 
Rating:
4.0

Customer did not leave a comment.

Brent M. 
Rating:
3.0

Customer did not leave a comment.

Julianne G. 
Rating:
3.0

The salesperson was not specific on where to drop off the U-Haul the next morning. She stated to drop it off anywhere in our area, to look up the nearest U-Haul location and drop it there. Received a phone call later that evening that stated a specific location that it needed to be dropped off at. The issue is that the location was NOT clear on the voicemail and all we got was "garage" something. Had to assume the location we dropped off at was the correct one. Before dropping it off at the "garage" we had already looked up another location that accepted U-Haul and instructions were to close the gate after parking, there was not a gate at this location to close (looked old and deserted) so went on a hunt to find something with the name of "garage" in it in our area to finally drop off the U-haul.

mark Y. 
Rating:
4.0

The driver side windshield wiper had not been checked and was useless. We had to stop for the night that was not planned due to rain and no place to replace wiper blade. Hotel cost $150.00. Very upset over this cost and delay.

Sharon B. 
Rating:
2.0

Was asked to pick it up day early because they didn't want to come in on a Saturday. Then had to wait for a long time once we got there to get the truck. Got it home and started to load it the next morning and it didn't have the hand truck or furniture pads I ordered. Then the lady from the rental place called me and said I had been given the wrong truck and when asked about the hand truck and furniture pads she said they hadn't came in yet.... but didn't offer to get me a replacement... And then said she'd refund the cost of the rental equipment I didn't get but that it would take 3-5 days. Was very disappointed and won't use Uhaul again.

Stephanie W. 
Rating:
5.0

Customer did not leave a comment.

Donnie B. 
Rating:
5.0

We had to cancel the rental because of bad weather and have requested one for Thursday morning.

Donnie B. 
Rating:
4.0

Very friendly

Thomas K. 
Rating:
3.0

There was no one in the office, had to go find someone. The staff was friendly, just slightly unavailable. While it is a mechanics shop, it was fairly junky overall. The drive leading to parking area for truck required a 4 wheel drive as it had huge ruts and dips in it. This area was pretty junky as well.

Lisa M. 
Rating:
5.0

This place really did a good job. I didn't have a reservation but they had the size truck I needed. Got me set up in a very short period of time. Would definitely go back again if needed. Thank you!

gerald V. 
Rating:
5.0

Alecia and staff were super helpful and deserve kudos!

Grant M. 
Rating:
1.0

I was in a hurry and the owner was too busy talking with friends rather then assisting the customers.

Mark J. 
Rating:
5.0

Clean the mud from the inside and the outside of the truck!

Jim H. 
Rating:
2.0

Cramped and cluttered entrance and lot. Lots of cars and parts sitting in the way. Difficult to get to without traveling backstreets or down a narrow overgrown 2-lane road. People were friendly enough though.

Gregory W. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
3.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Buy one get one free.

Ken T. 
Rating:
5.0

Lower miles prices.

KEVIN D. 
Rating:
4.0

Customer did not leave a comment.

gordon P. 
Rating:
4.0

Customer did not leave a comment.

Donnie B. 
Rating:
5.0

Customer did not leave a comment.

eric L. 
Rating:
5.0

Customer did not leave a comment.

stuart T. 
Rating:
2.0

Customer did not leave a comment.

Kerrica R. 
Rating:
5.0

Excellent, efficient service. Staff was very efficient and helpful.

ERNEST K. 
Rating:
1.0

I reserved at a different location on line but was directed to this location by the person at the original location. He could not give me directions to the Rynos location, I had to find it myself because no one answered the phone when I called. I got the truck late, it smelled badly and was very used. Worst rental experience I've ever had.

David C. 
Rating:
5.0

Customer did not leave a comment.

Wesley R. 
Rating:
5.0

Customer did not leave a comment.

Donnie B. 
Rating:
5.0

Very friendly and helpful staff. I will always use this place to rent u haul.

yvonne M. 
Rating:
3.0

Alicia and Wesley are the absolute best in the universe. The original day of the move my 'movers' backed out at the last minute due to inclement weather (like a little rain would melt them). Alicia facilitated re-renting the truck and offered the assistance of her husband, Wesley, to ensure that my bed would get moved. Rock Star Stellar people who care!!!

Beth B. 
Rating:
5.0

Great location. Terrific people.

WESLEY R. 
Rating:
5.0

The staff here are friendly and helpful.

WESLEY R. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
5.0

We have used U-Haul many times without incident. Our original reservation in Maggie Valley N.C. was canceled by U-Haul at 4AM the morning of our pick up. We were NOT notified! We arrived to pick up the trailer. They did not have one available nor were any available in the immediate area. We had scheduled moving help to arrive within the hour. After what seemed like hours on "hold", corporate U-Haul did find a trailer in a nearby town. This U-Haul dealer worked hard to help our situation. Needless to say, we were stressed by this inconsiderate action by the U-Haul scheduling system. Of course the local dealer could not compensate us for our time and stress but I believe U-Haul should apologize to us.

Lawrence A. 
Rating:
5.0

Great people. Willing to help in any way. Will always rent from them.

yvonne M. 
Rating:
5.0

Exceptional service!

micheal C. 
Rating:
5.0

Excellent customer service.

Craig L. 
Rating:
4.0

Customer did not leave a comment.

Juan F. 
Rating:
1.0

This is the WORST experience I have ever had!! Location where we were supposed to pick up truck was CLOSED when we got there with no explanation. Had to drive an HOUR to this location which was AWFUL!! I expect a FULL REFUND and will NEVER use UHaul again!!!!!

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Kathi T. 
Rating:
4.0

Customer did not leave a comment.

jimmy L. 
Rating:
1.0

Close this location.

William C. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
1.0

I scheduled to pick up in Waynesville but had to go to Canton to get the trailer ( 25 min one direction out of the way). When I got there the person that did Uhaul rental was not there. The guy in the shop tried to help me. I hooked up to the trailer and walked around it checking the tires. One was flat. I took it to the office and they started working on it. I went in to do the paper work and I asked if I had trouble who do I call. He said there is a phone number in the contract but he didnt know where it was. He gave me his business card and said to call if I had trouble. When I came out from doing the paper work they were finishing up with the tire. I made it about 25 miles and that tire blew out.

Nathan C. 
Rating:
1.0

Took my electric adapter for lights, said they handed to me. I think I would remember. Had to by another one. Cost me $13 dollars. Not pleased.

Dean C. 
Rating:
1.0

took over 30 minutes for this middle aged man to type up a simple one way contract. left with dolly and called back to Rynos and said I had to bring the dolly. back. truck problems. they are charging me for a one day local rental over fifty 7 dollars. I feel its wrong especially getting all stressed out waiting over a half hour and when I brought the dolly back the same man was at the desk and I waited and waited for something showing I returned it.. Got tired of waiting and I just walked out . I have rented from U haul over the years and NEVER have I been so stressed out than this. Totally incompetent. I would hope U Haul would void this charge for me

jim S. 
Rating:
3.0

Customer did not leave a comment.

Donnie B. 
No reviews have been submitted for this location.

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