Customer Reviews for S and G Market
(U-Haul Neighborhood Dealer)

225 reviews

2526 Nameoki Rd   Granite City, IL 62040

(618) 451-7173

Location Hours

  • Mon-Sun: 9:30 am - 10 pm

Services at this Location:

Contact Us

(618) 451-7173

2526 Nameoki Rd
Granite City, IL 62040

Services at this Location:

Location Hours

  • Mon-Sun: 9:30 am - 10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

PAMELA A. 
Rating:
4.0

Cargo area had trash when i picked up my rental. Didnt have the moving blankets i had ordered for the truck. Other than that it was good

Mark M. 
Rating:
5.0

Great Business Very Fast and Reliable Highly Recommended

stacious W. 
Rating:
2.0

Customer did not leave a comment.

EVERETT R. 
Rating:
4.0

n/a

BRENISHA B. 
Rating:
1.0

He lied to us, he said we could have 24 hours and if a little late would not charge us, picked it up at 11 am returned it next day at 130, got charged another day, so unfair, will be reported

DIANE S. 
Rating:
5.0

Very Friendly, love that Mono helped me back out the snow and everything

TAMIKA W. 
Rating:
5.0

Customer did not leave a comment.

LISA P. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY H. 
Rating:
2.0

Customer did not leave a comment.

Justin K. 
Rating:
3.0

It took forever to get checked out. Every time a customer would come in, he'd make me wait and check them out first. My cell phone would work in the store, so I couldn't upload my driver's license. What do people do who don't have a cell phone?

elizabeth W. 
Rating:
5.0

Customer did not leave a comment.

Maureen G. 
Rating:
5.0

Everything was perfect

TIA J. 
Rating:
5.0

Customer did not leave a comment.

Jessica L. 
Rating:
4.0

Customer did not leave a comment.

KEITH R. 
Rating:
4.0

Very helpful place; Convenient access transport was available at short notice.......

BHADRA DEV K. 
Rating:
3.0

Customer did not leave a comment.

Nicole L. 
Rating:
2.0

I have a bad back and normally someone comes out and lifts the trailer up for me. At this location the store owner did not so I had to hook it up myself. The gentleman was friendly though.

Timothy D. 
Rating:
2.0

Charges $5.00 extra for service charged. Low gas and dirty truck. Would not use Uhail again.

Randy P. 
Rating:
3.0

Ask if there are any features the customer might need. Like a power source for a charger!!!

william Z. 
Rating:
5.0

It's hard to top perfect service 😃

Dorothy R. 
Rating:
4.0

Customer did not leave a comment.

carllile R. 
Rating:
1.0

The truck wasn't clean inside. Had less than a quarter tank of gas. There was what appeared to be drug paraphernalia in the cargo area. Pick up location was an unkept liquor store.

kathy R. 
Rating:
4.0

Better information on daily turn ins. Was under impression I could keep it up to three days at 25$ a day. And also it had cigarettes everywhere.

bethann A. 
Rating:
4.0

Most people move over a weekend, why jack the prices up

melissa M. 
Rating:
5.0

Snacks

Nashiya B. 
Rating:
2.0

Stood in the hot store for over 40 minutes just to get told they can't give us one due to the computer being “down”. I had to call customer service just for them to let me get it. When I got the u-haul it was dirty inside with ashes in the cup holder.

Crystal W. 
Rating:
5.0

Customer did not leave a comment.

LINDA M. 
Rating:
5.0

Was treated very well and was on top of my needs and explaining to me what I needed to know 10 out of 10

jacob C. 
Rating:
4.0

Customer did not leave a comment.

DONNA G. 
Rating:
3.0

Took almost hour to get my rental!

Mary S. 
Rating:
5.0

Nothing

ron P. 
Rating:
3.0

Customer did not leave a comment.

Brenda M. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Katherine F. 
Rating:
5.0

Customer did not leave a comment.

Crystal W. 
Rating:
3.0

Blinkers didn't work

NICKA B. 
Rating:
5.0

Customer did not leave a comment.

Betty M. 
Rating:
3.0

It's in a bad part of town. The people that were hanging out in there weren't buying anything, they were there to socialize.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

chanele D. 
Rating:
3.0

Owners a very nice guy and made sure I had everything we needed. Location in Granite city is a bit sketchy but felt safe leaving my car there with his cameras and he has quite a few trucks

Raymond H. 
Rating:
3.0

When I rented the truck, I was told the smaller cheaper van was unavailable. But, when I returned the larger truck 3 hours later, the smaller cheaper van was still there. Not sure if it ever went out or if I was gotten for an extra $20.00.

richard W. 
Rating:
5.0

No problems. The gentleman at the counter appeared to be the only employee and the store was busy but he was courteous and patient with me and everyone else. Less than 30 bucks for my truck. Very pleased.

kerry B. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
3.0

Make sure there if gas in the tank. The truck was almost empty when it was picked up. It was returned with a lot more gas.

john H. 
Rating:
5.0

Team very helpful

michele G. 
Rating:
1.0

Strap was torn on dolly, refused to fix or replace. Had to haul my 63 Nova Wagon show car on that POS dolly. Taliban station that I rented from refused to help in any way, replying “take it or rent from somewhere else”

christopher M. 
Rating:
2.0

Customer did not leave a comment.

Renee C. 
Rating:
5.0

Nothing as of right now.Your Trucks are very reliable.

stacy P. 
Rating:
1.0

Bad area lot of homeless and drug dealers

Lateshia D. 
Rating:
4.0

Customer did not leave a comment.

Robert J. 
Rating:
3.0

Out of the way, kind of sketchy. Harmless, but it didn't look that way.

Erin S. 
Rating:
3.0

make sure the vehicles are better maintained. this truck was horrible. would not stay running, engine surged making the truck lunge....almost into another vehicle. the brakes barely worked. this truck should not have been on the road.

greg G. 
Rating:
5.0

Be sure and finish check in through computer so customer does not receive emails saying U-Haul needs to know when epuipment will be returned when it has already been returned.

sandra M. 
Rating:
3.0

Truck was fine. Going to a liquor store to get my truck was a different experience, especially with my kids in the car. Would not recommend this location.

Dan G. 
Rating:
4.0

Customer did not leave a comment.

brian D. 
Rating:
2.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Great service

Sylvia W. 
Rating:
3.0

When I picked up the truck, it was twilight and I didn't notice how dirty it was in the cab and cargo area. The cargo area of the truck had not been swept out after the prior customer. I also did not enjoy my experience picking up my truck using the mobile website. The store was still open, so I should have just went inside, but I was hoping the online pickup would be easier. It was not. I'm sure it's a good thing if you need to pickup after hours, but I wouldn't recommend it if the store is open. I appreciated that the store attendant was very helpful and efficient when I returned the truck.

Daniel F. 
Rating:
5.0

Very friendly and very helpful........

natasha F. 
Rating:
3.0

First off wasn't the size truck I requested then had to go 3 miles to get fuel truck was wet from rain then had to pay for 12 extra miles because of smaller truck ..

Mark N. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
3.0

Customer did not leave a comment.

charles T. 
Rating:
5.0

Everything was perfect. It could not have been any easier or more convenient .

michael J. 
Rating:
5.0

Encourage people to do check in online. The store location is very busy and doing check in at store in person is time consuming. The store personnel were very nice, professional and helpful.

Deborah B. 
Rating:
3.0

It was open late and the staff was very kind.

Allison M. 
Rating:
4.0

Friendly clerks, and good store, but be wary in this area.

brandon J. 
Rating:
2.0

Customer did not leave a comment.

christina C. 
Rating:
5.0

workers were very helpful,thanks for your service

eddie B. 
Rating:
3.0

The door on the truck was broken.

JOHN W. 
Rating:
1.0

Sketchy location, unable to print receipts, no help hooking up trailer, damage not noted on trailer

Todd S. 
Rating:
3.0

ok

scott C. 
Rating:
5.0

just keep up the good work

ARTHUR A. 
Rating:
5.0

Fast easy service.

Robert J. 
Rating:
2.0

You might consider meeting the customer's request for a convenient pick-up location. There is a U-Haul location within 5 minutes of my home and another within 10 more minutes. I specified my preference for one of these locations. Instead, we were required to drive to a town 30 minutes away.

Ralpha H. 
Rating:
3.0

Rough parking lot and they are running there liquor store 1st and Uhaul 2nd

matthew G. 
Rating:
5.0

Customer did not leave a comment.

Gwenn M. 
Rating:
3.0

Customer did not leave a comment.

calvin E. 
Rating:
5.0

Nothing You Guys Are The Boom

Tyshon D. 
Rating:
2.0

Customer did not leave a comment.

richard B. 
Rating:
3.0

I suggest you think about a 2 hour use $30.00 value plan. Whenever a customer rents a uhaul for 2 hours or less, it should be a flat fee, such as $30.00. I used it for less than 2 hours and it cost me $70 something dollars??..I only went 4 miles round trip. What happened to the $19.99 or $29.99.??

Rosie D. 
Rating:
1.0

The agents were very rude. They did not open when they were suppose to. There were homeless people sitting outside of the location and beer bottles and liquor bottles littered throughout the whole entire location. The agent didn't go outside to inspect the vehicle with us. I had to guess which one it was in the lot. The vehicle had trash from previous people inside of it still. And to top it all off, it was infested with cockroaches and other bugs. Did not realize this until we brought our furniture into our new home. This has made buying our first house very awful. I will never use this location again and may see about finding a different moving company truck altogether. This location should not be renting out U-Hauls and honestly should be closed down.

Gina S. 
Rating:
2.0

They did not know what they were doing an it took me over 2 hours to get out of there. This was my worst experience with uhaul.

BILLY R. 
Rating:
1.0

The people helping me was fighting an yelling i didn't feel safe, the trailer tires are not safe they need replaced i didnt even use the trailer because an had to call a tow truck

ZACHARY P P. 
Rating:
1.0

Directions were wrong. Took way too long to return. Was told fuel would not be charged due to the direction inconvience the dolly was returned that night and put in back of truck with note. And still somehow being charged. Will think twice before I rent again.

ERIN M. 
Rating:
3.0

Customer did not leave a comment.

wayne C. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
1.0

Didnt have the right truck that we reserved. cost us about 20 man hours, and extra in mileage.

eric G. 
Rating:
4.0

Customer did not leave a comment.

Cameron C. 
Rating:
1.0

The price was outrageous!!!!! Never would I rent again. Poor costumer service

tiara G. 
Rating:
5.0

GREAT & HELPFUL CLERKS/STAFF AT THE MARKET; EVERYTHING WENT VERY WELL DURING OUR LONG AFTERNOON! WISH THAT THE MARKET HAD AN AVAILABLE SMALLER TRUCK/VAN ( A 10' MOVER) SINCE I DID NOT NEED SUCH A LARGE VEHICLE ANOTHER GREAT EXPERIENCE WITH U-HAUL AND COMPANY!!! THANK YOU, J.S.BARTH

JOHN B. 
Rating:
1.0

Did not mark gas amount when I checked the vehicle out in Granite City. I then was charged $9 when I returned vehicle in Cape for not filling my tank to where it started. It was at 3/8 of a tank when I started and that is where it was was I returned it. I will be calling on Monday to see if I can get my credit card credited the $9.

Barry G. 
Rating:
3.0

The person working the counter did not know how to work the uhaul system so he called for help. I had to wait until the other person arrived before I could pick up the truck. The gentle man was nice and apologetic.

Karla R. 
Rating:
5.0

Customer did not leave a comment.

Octavia Y. 
Rating:
5.0

Customer did not leave a comment.

Adicia R. 
Rating:
2.0

this is a liquor store in a depressed area. i did not feel safe at this location or feel my family was safe as we dropped off the truck and the store clerk was not sure what to do also i needed a receipt with the cost on it and he didn't give me one. he also could not answer the questions i had about the fuel amount i paid for and left in the truck. i started with a quarter tank of gas and left it with a half a tank of gas.

chad S. 
Rating:
5.0

Make the big guy as cool as the little brother in law! Hahaha!

patrick B. 
Rating:
4.0

Customer did not leave a comment.

CHARLOTTE T. 
Rating:
2.0

Customer did not leave a comment.

John O. 
Rating:
5.0

The worker was very nice and took care of everything in an efficient manner. Exactly what was needed at the end of a couple of very long days moving.

Christina B. 
No reviews have been submitted for this location.

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