Customer did not leave a comment.
JOHN T
Customer Reviews for S And J Moving Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service
ASSAD SI asked to extend my rental was told via the U-Haul chat that the pick up location had changed to a location 15 minutes further away from my house. I arrived at 8AM only to find the location locked with an open time of 9AM. I called the original location and was told my reservation was there. When I got there I was told there was no reservation under my name despite calling 15 minutes prior. Somehow my reservation had been placed under someone else’s name. They picked up the truck and it had my address, phone number and credit card number associated. By the time I got my truck, it was one hour past my pickup time. I will not be using this location again.
ADAM SThis is my go-to for truck & trailer rentals. I’ve used S&J many times over the years and they always have availability and their staff has always been happy to help. Thanks once again, S&J!
BEVERLY JEverything was great
GREG TGreat service
DAYNA CDropped off after hours and put keys in the box. Next morning it was checked in and was sent the receipt. Easy peasy!
GARY CNothing keep it up
rachel bin & out fast good job
MOHIT MMrs. Teresa was Very Friendly, Helpful and Professional. She handled Me Quickly and Efficiently. I had an Enjoyable and Painless Experience.
PAMELA BAll was good, thank you.
JONATHAN LThe 6x12 trailer was completely unsafe to the point the breaking system on the back right snapped in half.
KIMBERLY TI was charged for two gallons of gas after filling up the tank past what it had started at.
BRENNAN Tthe owners are great
gerald gThe staff at this location was very helpful during my drop off process.
JAMIE CNice place
LUIS FEmployee asked if I would disconnect trailer. I told her no, not my job and was unsure of it. She reluctantly disconnected it. This was not the drop off location I requested when reserving months ago!
Mark HNothing at all.
Anjanette TGreat quick efficient service
RONY JLinda was great! Very personable, friendly and professional
DONNA SGreat customer service, friendly and very helpful. Thank you.
CESAR NIts so dark and scary at night. Key box a bit hard to find at night. Locations should all be themed and look the same
MARKJOSEPH DCustomer service was excellent and location was easy to get in and out of. Would recommends to others!
JEFFREY HIt was better than great service
David NI have been renting from U-haul at the s and J Moving Supply in Elk Grove, CA for a very long time. From small trucks for minor moves to their 26 footer for a home move and they are pretty reliable. The staff is very friendly and accommodating. They’re always pleasant to speak with and considerate. Renting and retuning the truck was very easy and efficient specially thru their mobile app. The after hours return are so easy with the app. The trucks and pretty well maintained and clean as well as their equipment. I definitely recommend uhaul at S and J moving Supply in Elk Grove by Elk Grove - Florin Rd.
LYDIA CNothing else it was easy to make a reservation and it was easy to returned. Excellent......
ARNOLD PAdd one additional employee to assist
MAURICE GThis place deserves 5 Stars!! Great customer service.
MICHAEL DGreat rental, inexpensive and very convenient. 'Smooth sailing' as the saying goes!! Thanks!!
MICHAEL CPositive experience, assisted by owner/manager. I will recommend this u-haul.
JAMES HWe always rent from here, the staff is always friendly and helpful, usually in and out quickly. Prices are great!
TRENT LQuick, easy, and convenient. And affordable!! I have rented a trailer from this Uhaul about 7-8 times over the last few years. And it is always the same great experience.
STEPHEN TVery well run operation
LAURENCE FVery nice people
TEX PNothing at this time. Process was quick and simple.
WILLIAM GQuick easy return and drop off.
DEAN COpen earlier in the morning
PETER SIt would be nice if it was open.Maybe an hour or so more earlier in the morning seven a m instead of eight a m
PETER SThe location and lady who helped me at pickup and return was absolutely wonderful. Not related to the location or great experience, but a suggestion for U-Haul in general would be to have some locations offer all trailers for one way rental instead of having the size I rented only be for local moves.
JEFFREY WSadly, I was not able to use this trailer, although I was still charged for it. The website shows it as 6x12 feet. What it doesn’t say is the ramp and gateway are only 4.5 feet wide. I needed at least 5.5 feet to load my sidecar rig. Waste of my time and money. Lot attendant was very nice though.
William BI was given wrong information as to where I could return the trailer.
SCOTT RThis is a great location and the people managing it are awesome. Thank you.
KELLY BBest customer service
MARIA CNot needed!
DARRELL FI returned my rental on Sunday night after the hour and dropped off the key in the indicated box. Then I have not received any email receipt until I got this survey email. I don’t know how much I was charged for this rental.
BINH NAlways helpful, always professional and very understanding. I’ve rented from them numerous times and will continue to do so in the future.
DEAN MExcellent service
george d