Drop-off instructions were not clear. If you're dropping off after-hours, you'll have to download their app, sign-in using your phone number, and follow the steps. The key will have to be placed in one of the numbered boxes on the right of the gate. If you don't follow this process, they will charge you $20. The other item is gas. I picked it up with half a tank and left it with half a tank, but they still charged $10 for two gallons. This means that you should prepare to fill it past the half tank mark otherwise they will charge you. Although the experience here is common, because the lack of business ethics is very common nowadays, I rate it two-stars. I'm not bothered by the tax, I'm more bothered by the lack of principle and ethics. Will look to other solutions next time.
Nicolae C
S And J Moving Supply
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elk Grove, CA 95624
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Customer Reviews
- 4.5 Average Customer Rating
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Excellent service
Muhammad II arrived early before they opened. I didn’t know where the office was but only knew it was in the back of the property. I arrived there with my brother and parked in front of the office. When the owner and employee showed up. He didn’t even say good morning. He rolled his window and said that we are nor to park there. There’s a sign saying where customers should park which was well over 30 yards away. Then he tells me, “We are not open yet! We open at 8am! Give me some time to get set up!” I look at my smart watch and it’s 7:59am. And all I said was good morning. It’s not my fault that he was late. But after that he was working with me and realized that he was at fault. Bottoms line is that no matter what, you should be on time to open and take customers that are patient for its worth.
Maria MSuper Helpful!!!
Lamar HReally good custmomer service. Thank You
Pravin L