Customer Reviews for S & M Auto Body
(U-Haul Neighborhood Dealer)

140 reviews

9350 W Industrial Rd   La Plata, MD 20646

(301) 934-3043

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 8/1/2021 - 8/31/2021: Closed

Services at this Location:

Contact Us

(301) 934-3043

9350 W Industrial Rd
La Plata, MD 20646

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 8/1/2021 - 8/31/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Friendly people made the process easy. No changes necessary. Was very Satisfied.

Jeff M. 
Rating:
1.0

Very poor experience. I had to drive almost 2 hours to get the truck after U-Haul cancelled my truck 15 min away the night before. I waited at this location for over an hour on the phone with Uhaul until they fixed the app to let me pick it up. I was charged for gas I didn't use.

Sam D. 
Rating:
1.0

The truck was not in service

Cassandra W. 
Rating:
5.0

Very satisfied with location and equipment.

Alvin C. 
Rating:
5.0

With the world changing and advancing the contactless rental. was definatley a new experience. I have to say that the process and experience did go very smoothly and the directions/process is very well laid out. Great Job U-haul

frank M. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

S & M is always my first choice when I need to rent from U-Haul. I have always received excellent service here. Sandy is professional, friendly, and goes the "extra mile" to accomodate customers. It's always nice to know there are still kind people willing to help others in times like this....

Shelley F. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
3.0

The steering wheel retaining bolt feels like it is loose. You can wiggle the steering wheel. The woman that helped with the rental was personable and helpful. Other than the steering wheel issue, the rental was not a bad experience.

michael R. 
Rating:
3.0

Customer did not leave a comment.

Tim K. 
Rating:
5.0

Customer did not leave a comment.

Camilla S. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
2.0

Customer did not leave a comment.

Larry H. 
Rating:
1.0

The Mobile pickup did not work for nearly an hour. I will never be using UHAUL again.

Chris R. 
Rating:
3.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

Customer did not leave a comment.

Terri G. 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
4.0

Customer did not leave a comment.

Leonard R. 
Rating:
5.0

Customer did not leave a comment.

Cesare F. 
Rating:
5.0

Very efficient, friendly and expeditious service. Would definitely use this location again, if the need arises.

Pete S. 
Rating:
3.0

Customer did not leave a comment.

James L. 
Rating:
4.0

Customer did not leave a comment.

john P. 
Rating:
4.0

Nothing ! Great people to deal with ! They had everything ready for me when I arrived. I was in & out within 20 minutes

Bill W. 
Rating:
3.0

Customer did not leave a comment.

dale K. 
Rating:
5.0

Customer did not leave a comment.

TRACY F. 
Rating:
5.0

Customer did not leave a comment.

Christina F. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

Lawrence W. 
Rating:
3.0

Other than a building make-over and storing some of the junk cars and trash stuff from the front of the building. Felt like a junk-yard auto shop. This is just an area to improve. Area that is already good would be the customer service and friendliness. The people I dealt with were very nice and informative.

Donna B. 
Rating:
5.0

Customer did not leave a comment.

Dianna A. 
Rating:
3.0

Easy location for drop off. Didn't seem like it had a very good selection for pick up stuff though.

Donna B. 
Rating:
4.0

Hope the trip is better next time !

John J. 
Rating:
3.0

Customer did not leave a comment.

Ronald J. 
Rating:
5.0

Customer did not leave a comment.

Sarah W. 
Rating:
3.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

There was no dolly in the truck. It would be nice if that came included.

Jordan H. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

The owners of that location were incredibly nice and friendly. The trailer was clean and easy to use. I have zero complaints and will be back in the further. Definitely deserves a 10/10

John P. 
Rating:
4.0

People were friendly and helpful

charles R. 
Rating:
3.0

Location better was hard to locate behind street

Tequila P. 
Rating:
5.0

Customer did not leave a comment.

Stephen N. 
Rating:
5.0

Friendliest and most professional people I have ever rented a U-Haul from - and I've rented plenty! I always check to see if they have U-Hauls available first prior to looking elsewhere!

Shelley F. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

This location nice service. NOW AS FAR AS CALLING Reservation not good. When calling 800 number you talk to agent tell them what you need then they transfer you to another department. To book reservation they want your credit card first then they tell you another person will call you back within an hour with what be available What a joke And a wast of my time .

DENNIS C. 
Rating:
3.0

Customer did not leave a comment.

Cory H. 
Rating:
5.0

Everything was great, nothing to improve.

todd R. 
Rating:
5.0

Nothing at this time, you went above and beyond to make sure my rental was available when I needed it. Thanks!

Gary W. 
Rating:
5.0

Customer did not leave a comment.

Casper S. 
Rating:
4.0

More convenient pick up and drop off times.

Marion W. 
Rating:
4.0

Customer did not leave a comment.

Collin B. 
Rating:
5.0

Customer did not leave a comment.

WARREN L P. 
Rating:
5.0

Customer did not leave a comment.

WARREN L P. 
Rating:
5.0

Customer did not leave a comment.

TEJWINDER S. 
Rating:
5.0

Customer did not leave a comment.

Jeanette T. 
Rating:
3.0

Send me to a location that doesn't close at 5pm

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

LEQUAN L. 
Rating:
4.0

Owner was very helpfull and accommodating

Terry M. 
Rating:
5.0

Customer did not leave a comment.

Sandra T. 
Rating:
5.0

They were great!

James M. 
Rating:
3.0

As always, the staff there was very helpful. Even took the time to lend me a pair of pliers to tighten my hitch ball. Great Uhaul dealer! Highly recommend!

CHRIS R. 
Rating:
5.0

Customer did not leave a comment.

curtis C. 
Rating:
3.0

Julie was very accommodating to my personal schedule regarding my pick up time and drop off! Thank you!

Christopher R. 
Rating:
4.0

Customer did not leave a comment.

carol L. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
3.0

This location was a self drop off therefore, we didn't need to interact with this location.

JOHN P. 
Rating:
5.0

not sure - one the employees at the location put the trailer on when i picked it up and backed into location (and removed) when i dropped it off. these are activities expected to be done by the customer. i will absolutely go back!

robert N. 
Rating:
5.0

Customer did not leave a comment.

GORDON G. 
Rating:
4.0

It was very easy to locate the 24 hour key drop-off.

LANETTE A. 
Rating:
5.0

I have rented at this location twice and been pleased both times. It is close to my home and friendly.

William C. 
Rating:
5.0

Customer did not leave a comment.

Frieda M. 
Rating:
2.0

Visual appearance of location wasn't great, but staff were very friendly and professional.

John D. 
Rating:
5.0

Customer did not leave a comment.

MICHELE H. 
Rating:
3.0

Truck was Missing oil fill cap and oil pressure gauge didn't work properly

JASON T. 
Rating:
3.0

It would be helpful if the trailer had a tongue jack.

JAMES K. 
Rating:
3.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

PAVAO H. 
Rating:
3.0

Customer did not leave a comment.

CINDY H. 
Rating:
3.0

Customer did not leave a comment.

HEATHER C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
3.0

Customer did not leave a comment.

FAYE P. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY R. 
Rating:
1.0

Drop off location was closed so I had no assistance parking or off loading the trailer. I tried to call before I droped it off and the phone number was wrong.

MICHAEL S. 
Rating:
3.0

Customer did not leave a comment.

LEANNA T. 
Rating:
3.0

Customer did not leave a comment.

LEANNA T. 
Rating:
5.0

keep up the good work

Richard C. 
Rating:
5.0

Customer did not leave a comment.

LEE K. 
Rating:
5.0

Excellent customer service.

Philip H. 
Rating:
5.0

Was able to get me a truck at the last minute, no problems, friendly, and quick. Located right off Rt 301, so easy to find. Will use them again.

Karen L. 
Rating:
3.0

Customer did not leave a comment.

RICKEY P. 
Rating:
4.0

The sales person was very helpful, and efficient.

SHELLIVIA D. 
Rating:
3.0

Customer did not leave a comment.

JOE S. 
Rating:
3.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

Julie was very helpful on the phone when I reserved the transporter, she had it ready for me when I arrived, and had some one hook it up to my truck for me. She was very clear on how to drop it off in York, PA

TOM F. 
Rating:
3.0

Customer did not leave a comment.

FARHAD F. 
Rating:
5.0

Everything went smoothly...the truck was ready for me when I arrived. I appreciated that the lady @ S&M was pleasant & explained my contract to me.

Janelle J. 
Rating:
3.0

Customer did not leave a comment.

tisha B. 
Rating:
5.0

Customer did not leave a comment.

Dorothea N. 
Rating:
4.0

Customer did not leave a comment.

ryan M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top