Customer did not leave a comment.J-William S.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
very poor customer service. completed the online check in including payment, however they repeated the entire process on arrival. Extra payment was required and had to be paid in cash as this location does not take a credit cardWarren H.
They didn't include the dolly that I paid for online. I tried calling them but they didn't answer my calls for the entire day. I had to go to a diff location and pay for a new dolly.Jaspreet B.
Location through me off, didn't feel like rent the truck.Austin S.
Got overcharged Receipt is showing $118 and the amount which got deducted from the credit card is around $178.Amritpal S.
The website said I could access the track prior to the opening hours of the location. However when I arrived that was not possible. The owner said he could only let me pick up the truck during their open hours. The 'after hours' option should be removed from the website booking.Hannah M.
Customer did not leave a comment.pamela T.
Customer did not leave a comment.Yadwinder S.
Charged for extra day/safemove for 15 minutes lateOwen Z.
Was told to pick up at a dufferin then was informed I had to pick up at kingsbury which was a tiny strip mall... found the uhaul eventually at a small Indian food market... man was very hard to deal with but finally got my dolley after driving across the city... tried calling most locations and couldn't get a hold of anyone. Finally got a hold of head office after getting a hold of uhaul in steinbach... not happy wasn't a pleasant experience but the people in steinbach made the return easy and was very friendly. Thanks uhaul...travis B.
I had my friend with me to assist in the loading and unloading and he was walking around the store and the guy filling in the paperwork for the rental asked if he was with me and I said yes. He then asked what his name was and put it on the application. he then wanted his phone number. I told him that I was renting the unit not my friend and he insisted on having his phone number or the rental would not happen. I again explained that he was only here to help me and that he would not even be driving the truck. He insisted for a phone number or he would not rent me the truck. Can someone please get back to me and explain the reasoning for this. I am pretty pissed off right now.Duane H.
Was a good experience but not happy the 17 and 20 footers are no longer available in winnipeg....big inconvenienceEric H.
Take less timePhoebe W.
Customer did not leave a comment.henry H.
Everything went smoothly with no issues, vehicle was clean and ready for pick-up at the right time. Picked it up using the u-haul app super easy to use, drop off was excellent at S Mart couldn't have been happier.Dave S.
Your kms. Are way to high Particular for seniors on a tight budget. Bring them down to 49 cents is enoughLAURIE M.
Everything was greatCHRISTINA D.
I have a very inconvenient experience renting u-haul. i have booked a truck to sargent Location online for saturday at 9am since this was the closest to me and the truck was available to that location during that time booking but unfortunately i got my truck to a different location that was so far from me and paid a hefty mileage. and its not only far but also the pick up time of 9am did not happen since the location will not open until 10:30am.Renato D.
the truck was to be ready at MacPhillips yard. I made all the arangements the day before with Darpen. When I arrived at the yard, The truck I reserved left to go to Edmonton. This yard didn't have any other trucks for rent. Bizarre to say the least. So they sent me to the s-mart store. This isn't the truck I ordered. It was dirty, Not even washed,and it was way bigger than I Reseved. Then the s-mart stores computer would not work. This held me up longer. I had to wait for someone to go to the store to fix the computer.I don't know why the Macphillips yard sent my reseved truck out?This whole trip was a business trip and my contact in Winnipeg had to wait forever in order for me to meet up with him. This experience was areal setback...Mark L.
A quick review of the controls in the cab of the vehicle would have been nice. I do not drive that manufactures vehicle and was unsure of the meaning of some of the markings on several control buttons, there also was not an operators book to refer to. Also did not know where spare tire and jack were in the event of a flat tire.Leroy D.
Better customer service, that the business is open when the time of appointment.Lee anne S.
Customer did not leave a comment.Connie M.
Customer did not leave a comment.June L.
Had my reservation changed twice to a different location had to do a walk in not knowing if I would get truck, tried to charge me 20$ said back was dirty, but was duty when I picked up, broken plastic, guitar pick in back, cheque in cab. Truck in miles so took long to figure out so didn't have a bill when I left then I was overcharged 30$, not fixed yet.PAUL O.
Customer did not leave a comment.Tim P.
It took me me almost 2 hours when the vehicle was released because the system in the store doesn't want to accept my Entegra credit union debit card. It was only released when I used a friends credit card. This should be advised to the customer during reservation if your system does not accept debit cards.jose N.
Customer did not leave a comment.LARRY D.
Its a great convenience location in the area.RAJEEV A.
Send them a Truck that doesn't break down. Though I have no problem with the location 247 south edgeware I was disgusted by the truck and the fact that it was old and broke down while we were using it.CRAIG W.
Quick and efficient service.PREDRAG P.
I would like to see the fuel tank on full when starting out. It would make it easier to fill the tankDARLENE R.
What I think U haul needs in better clarification on internet. It does not tell you if you bring back to same location the difference in rate is 19.98 vs 79.98ROXANNE H.
Very Friendly and a new truck ...thanksROBERT P.
marker lights were out on the trailer and they did not have enough padsKEN H.
Probably nothing to do with the location, maybe a uhaul computer thing.I made the reservation on line, filled out all my info, truck, hitch size etc. When I got to the location to pick up the trailer had to fill out all the info again. No point doing it online is there. All that info should be there when they pull the reservation up.ROBIN D.
Was wonderful and I will be back in the spring to rent again. Thank you.SUSAN H.
Make sure if booked on line we are not duplicating info when we are there to pick upROBIN D.
For only being open a month at this location, the service was ok. There were minor delays, as it is a convenience store they had to handle store customers as well. All in all in and out somewhat quickly.SHEAN S.
Faster service - attendants need to be trained better for U-haul aspect of garage. 40 minute wait to pick up the vehicle. I had to help guide them through the process of completing the transaction. i had to go and find out which key was right, the gas was marked incorrectly etc. adding to the delay. Was charged for safeguard without being told and due to the huge time delay i chose to keep it rather than start the process over again. I booked very late so i was lucky they were able to find me a vehicle. It was clean, but an older vehicle with a fair bit of damage - probably not worth fixing though. Other vehicles looked to be in good condition so i'd use them again and recommend them to others... id just make to sure to book earlier.SCOTT K.
alot better then last uhaul i rented in st thomas on wellington at pure simply waterCHERYL M.
New to the business but very helpful. Very personable.ELIZABETH S.
Customer did not leave a comment.KIMBERLEY C.
i had to much trouble when i went to pick up the truck the cashier was not trained on how to use the system and confirm a reservation and for this i was late in getting the truck i was not happy about thisstacey E.
need to be better trained, when i went to pick up keys, took more than 30mins because they didnt know how to process my reservation and took close to twenty mins after i returned my keys. also failed to explain about the fuel surcharge. never going back, would rather use discount truck rental than u haul!!!!