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Dale M
Customer Reviews for SMI Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have the correct size of truck that was requested. We reserved a 17 footer and got a 15 footer. That means I had to leave several items out That I have to go back and get. Also, the Gentleman at The Wittensville U-Haul said my reservation was not on his docket from you when I called about a day and time to pick up. That means if I hadn’t called, I may not have been able to get any truck. You need to improve communications and your business and be sure you can Fulfill the reservation.
ELAINE SIt was so nice to have a knowledgeable and helpful staff to check us in. This was the second time we dropped off a truck at this location and the young man could not have been easier to work with.
LORI ANothing. Everything was excellent
TENA SEverything was great
Ollie BOnly issue was someone had dropped a pull behind in the way and we could not park where we needed. Still was able to leave inside the gated area. Very clean facility. Convenient location and easy to find.
Wendy B