The staff member had zero clue what was going on, and did not know how to process our booking. He spent the entire time on the phone, it took over one hour to pick up our truck.
Kelsey C
Customer Reviews for Safari Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pickup spot was an African grocery store in an industrial park. We waited 30 minutes while a shopper argued with the clerk over the price of a bag of cornmeal. Truck was filthy inside and out, cab and cargo areas and smelled strongly of cigarette smoke. Windshield was nearly completely obscured with bug guts. No pre-inspection or equipment demonstration.
Kristofer TThe mileage was wrong when we went to check out. It was approximately double what we used. We got charged way to much.
Logan TWe luckily knew how to put on the trailer as the guy helping us had someone on FaceTime walking him through what to do. Also, I think the should be trained how to put a car on the trailer, as a costumer who has never done that, I felt stressed about the safety of our car because we had to watch a YouTube video on how to do it.
Alana WMy pickup address was Millar ave and i was asked to pickup vehicle from 120 Apex st, which was far away from my previous residence.
MAYURKUMAR MI arrived to pick up my truck and attempted to check in online, the agent needed me to confirm the keys were in the lock box before we could proceed. He did not understand what i was asking, had to call his boss and did not understand they rented out u haul trucks. After wasting close to 30 minutes trying to checkout the truck I started it only to find the engine light is on and the service airbag light is on, at this point i do not have time to deal with the location as they are completely useless and i had to move because you only allow 24hr rental on the first and we had until 12:30 pm to be out. The truck runs like crap snd misfires badly, it pulls to the left … straight into oncoming traffic and has no operational air bags. The fuel economy was absolute crap due to the condition of the vehicle and I definitely overpaid for fuel. Good thing i am a journeyman automotive technician so i could keep your unsafe ill maintained equipment on the road but this is ABSOLUTELY UNACCEPTABLE and completely UNPROFESSIONAL.
Amanda DThey just charged me $30 for the fuel while they never gave us a tank full.I have the pic with me
Ramandeep KI dropped the vehicle off after hours using the drop box. I didn’t not interact with anyone or go inside the location. There was plenty of parking spaces and a well marked drop box for the return.
michael jSigning in was difficult with other customers present making it difficult for the workers to help us. Taking a picture using the link was impossible.
Jarrid PPlease ensure inside of trucks are cleaned after use and inspected. Add on Equipment as reserved and Confirmed are available on pickup. However, excellent customer service by the staff on duty.
Leonard OVery helpful to correct mistakes of pick up location
Sheryn RIt was a first time for me to get renting out from this location and it was the worst experience ever. I have never had issue with U-Haul service except this time It’s really disappointing and I’ll never ever go to this location again
Omar ESecondary location in another business. Did not inform me of anything just looked at truck and then said goodbye. No idea what more I owed for millage or or if I had a credit. I was left not knowing.
Murray GThe employee seemed a little unsure of the transaction process, but this will improve with practice. Also important is that some clients who do not drive may want to rent the vehicle & pay, but not drive. This would be a good option to add. Otherwise, a great experience!!
eugene sInvited me inside to return my truck despite the main business being closed. Cool little supermarket as well.
Devon CEverything
OLAKUNLE KHad no issues at pickup. Staff was helpful
James FCorrect hours for operation for drop off ,
Mike RPersonnel seemed to struggle with tablets.
Mark DThis uhaul rental was an absolute disaster from start to finish. I don't think the service or the equipment could be worse.
Shannon RTruck was not cleaned, lock was still on the back door, on-line app kept crashing and took over an hour to complete check in.
EVELYN Nensure staff knows how to sign out equipment.
Meghan MFirst, this was not my original booking location. I was forced to go to this location because the truck at the original one had a flat tire, which I found out an hour and a half after my scheduled pick up time. The new location they gave me was all the way on the other side of the city where I lived. The only person working was a new employee who did not know how to rent the truck our. We were waiting for almost two hours to get the truck, even though I had completed the check in the previous day. By the time we actually finished we only got the truck and the rest of the moving equipment I had ordered was missing.
Jaclyn AAndre was fantastic.
sharon g