Customer did not leave a comment.Anthony C.
Customer Reviews for Safe Haven Self Storage
(U-Haul Neighborhood Dealer)
Mount Kisco, NY 10549
Services at this Location:
- Mon-Wed: 9:30 am - 3 pm
- Thur: 9:30 am - 4:30 pm
- Fri: 9:30 am - 3 pm
- Sat: 10 am - 4 pm
- Sun: Closed
Special Operating Hours
- 1/29/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was friendly, knowledgeable and good to work with.David F.
The process of getting my keys from the lock box took over 1.5 hours because of poor cell service and a failure to successfully communicate with me what the process was going to be . I rented a dozen moving pads I believe , possibly half a dozen but either way there were only 4 on the truck . I was placed on hold with a customer service rep once and after 13 minutes on hold we were either disconnected or she hung up . The second rep was very nice and helpful but it very hard to understand her with her accent and near impossible to follow her guidance because of the horrible cell service near the rental area . I spent nearly 2 hours at the pick - up location between pick-up and drop-off on a day where I need every possible minute to move into my new house and I couldn't imagine much more of a frustrating situation experience than the one I had . I would never recommend the service to anyone , thanks for nothing .Joseph S.
Customer did not leave a comment.Andrew G.
Customer did not leave a comment.ROBERT L.
Customer did not leave a comment.Jason G.
Customer did not leave a comment.CHRISTOPHERL M.
The gentleman, Taylor, who checked me in and out was excellent. The crank for the driver window was broken. Stop being cheap and fix it!Matthew G.
For a 700 mile trip the gas tank had not been filled. Seriously, the customer has to do that? There are multiple gas stations within blocks of the pick up location. The pick up location had no customers and two staff.Â Torrential rainy pick up day. The front passenger side was soaked from seat to floor as the window had clearly been left open. Staff did not attempt to dry the interior. The truck storage area had a serious leak which I discovered only when loading the truck later. I had to jump through hoops to protect my belongings and then to cover the top of the truck with a tarp upon arrival in Michigan in a snow/sleet storm, as the melting would have flowed into the cabin. Five hours of my time was expended in serious rain and snow to accomplish what U-Haul should have prevented in the first place. Despite official notices and complaints to U-Haul, I received no communication or discount as compensation. Wholly unacceptable.ÂJohn R.
Customer did not leave a comment.Kurt R.
Best place and staffROBERTS B.
Customer did not leave a comment.GREGORY M.
Thank you for your work!Mstislav T.
Customer Service Very Helpful And Knowledgeable.GREGORY M.
While the location was great, the overall experience with Uhaul was terrible. You should allow customers to reserve a specific location. Chaning location on customers three days before the rental is unacceptable.Michael C.
The place was closed at 4 pm when we got there dropped key in slot had to call next day to have them check truck in they did do it right awayCYNTHIA R.
N/A - was excellent as isCollin J.
Great service, I'm definitely renting a van/truck again with themJuan-Carlos T.
Taylor was polite knowledgeable and helpful.MORGANCRAIG C.
Customer did not leave a comment.marlene M.
Customer did not leave a comment.Jodi C.
The vehicle was ok - not very clean. Dusty and the inside windshield was filthy. The other issue was not being able to return U-haul boxes at this site. The "100% repurchase Gurantee" is on all boxes and the website but NOWHERE did it say there were only certain locations that would purchase boxes back. The representative at the location was very unhelpful and when I called customer service they were rude and short with me. Not a good experience and now I am stuck with boxes. Terrible advertising regarding this.DANIELROSS G.
Customer did not leave a comment.John O.
Brakes were a little rough but overall, best experience I've had with uhaulChristopher B.
Customer did not leave a comment.Jake C.
Customer did not leave a comment.Tanya M.
The pickup via the phone app was extremely complicated and time-consuming. To make things much worse, the truck indicated as my truck was not the correct truck. I had to walk 100 yards across the parking lot to search for and find my truck. I do not recommend the phone app for pickup.Schuyler Q.
Customer did not leave a comment.Nicholas F.
Excellent costumer service. Thank youStepan S.
Customer did not leave a comment.ROBERTALAN H.
Customer service representative did an excellent job. The young man should be promoted. Pleasant and professional attitude!JOSE JR C.
Customer did not leave a comment.FERNANDO M.
Customer did not leave a comment.Phil I.
Tried to use the U-Haul app and also the mobile version to pick up van before opening hours -neither worked but was fortunate enough that the gentleman opened the store early for me and got me set up with my vehicle -he was extremely pleasant and professional and really turned an extremely frustrating situation into a positive. He even extended my rental time which was helpful since I was delayed by the app and mobile check out not working -would not let me start pick up -kelp reading dismiss on app. And for mobile -kept asking for additional I'd and phone numbers and it would have been helpful if there was an actual phone number to call for assistance in thr remote checkout. Have to say I will be hesitant to use the app and. Mobile checkout -since they just don't work. Would totally recommend thr Mt Kisco location -best customer service I've experienced in a very long timeVictoria P.
Customer did not leave a comment.BRUCEA E.
To start, the employee at this location was terrific.The location was easy to find, parking great. office clean service great. Actual truck that I rented was in poor condition. Manual handle on window that came off in my hand. The key to the ignition, had to be jiggled just so to start the car. Car smelled of smoke and was not really clean. However, the renting of the truck at this location was fine. However, I attempted to rent a uhaul at the white plains location which was awful. I finished the online process at 8:29am for an 8:30am pickup. Rented the truck for 6 hours. I was called at a few minutes after 9am to say that i lost my rental because I did not pick it up. If they could call a few minutes after 9am to tell me this, why couldn't they call at 8:45am to ask if I still was interested in the rental and should they keep if or release it. Why call after the fact? Why ask if you are running late and hold the reservation. From a customer service standpoint, uhaul or this specific location was awful. I spoke with enrique at the virginia road location in White Plains, NY. That location needs to retrain their employeesTami S.
Employee who works the front desk is excellent, extremely professional, and represents the company very well for customers!JESSICA B.
The location was closed upon dropoff due to labor day. I, again, tried to access the return link sent by uhaul and, again, neither name nor order number was found. After a 50 min hold on the phone I was able to speak to a representative to confirm the drop off.Dodge D.
Customer did not leave a comment.MICHAELDAVID M.
There was food under the driver seat left from previous rentersBORIS S.
It would be nice if there was a way to get a ride to a local location after dropping off the truckDiana W.
No improvements necessary. I was very happy with the service and assistance the gentleman (Rob?) working there provided for me. The truck was in good working order and was perfect for what I needed.Ronald C.
The truck I ordered was not there even though I was told it would be. It took over an hour to resolve the problem and then I was told I would get a rebate as I had to take a 15' truck instead of a 20' truck. The smaller truck caused my move to take an extra day and I had to pay another day of labor for my move and didn't get the discount. I was extremely unhappy with the results of working woth your company. I will be moving again and cannot justify using UHaul again. I hope you would be able to change my mind on this.Mary Anne C.
Customer did not leave a comment.PHILIP G.
Customer did not leave a comment.David E.
Customer did not leave a comment.Deborah W.
Customer did not leave a comment.Anthony F.
Taylor at Safe Haven Self Storage in Mt. Kisco was very helpful; kind and polite.KYLEPHILIP M.
Taylor was great to deal with... awesome service!!! Highly recommend.JAMESMARIO R.
Customer did not leave a comment.Thomas H.
Customer did not leave a comment.Ralph D.
Customer did not leave a comment.Connor D.
Customer did not leave a comment.Susan S.
In a world of disappointing experiences, UHaul has been the exception! An A+++ experience from start to finish! I don't recall his name, but the man who rented me the truck was a complete professional and answered every question and made the stressful experience of moving MUCH LESS stressful!!! Thank you!!! BobROBERTRAYMOND M.
One issue was when I arrived there as no one at the counter. He came in 6 to 8 minutes after i arrived at 10 am. I noticed him out in the lot at a truck after a couple minutes of being there.John T.
Customer did not leave a comment.ELISSADOROTHEA L.
Customer service rep was great! Very friendly and helpful!Danielle D.
Customer did not leave a comment.Catherine S.
The person that helped me was the nicest worker! Really helpful & knowledgeable! Great experience at this location! Would definitely use again & refer everyone here!!DONNAJEAN A.
Customer did not leave a comment.JAMESMARIO R.
Customer did not leave a comment.JEFFREYMICHAEL R.
Rob and Taylor are very helpful They answered all questions in a timely fashion They also have a good sense of humorKENNETH T.
This guy is amazing. He is friendly efficient understanding and just the type of person that makes it v v easy to do business with. Will go to him every time. He is a go-to type of guy who just wants to do the right thing. Top notchJOHNCAREY M.
Excellent all around experience, Taylor was great to work with.JAMESMARIO R.
I do not believe i experienced anything that would cause me to suggest improvement with this site. Very friendly and efficient. Your 800# resv line on the other hand can use a lot of help. 25min avg wait time to potentially speak to someone and given the corkiness of your website operation (ie not user friendly), i would suggest getting the call center issue resolvedURI D.
Customer did not leave a comment.Catherine S.
Customer did not leave a comment.THOMAS H.
Customer did not leave a comment.JOANN M.
Customer did not leave a comment.Yiqing S.
Customer did not leave a comment.Corrinne B.
Customer did not leave a comment.KERRYM A.
Customer did not leave a comment.EDWARDD Z.
Customer did not leave a comment.MICHAEL F.
The trick was smelly and had no AC. I also found there to be less than 1/4 full gas. I was suppose to a $9 credit which was not applied.Amit B.
The locks on the lockboxes holding the vehicle keys were very worn and difficult to manipulate, and stuck when trying to open. Alpha digits were so worn that letters like "T" and "F" were virtually indistinguishable from each other. It would be a small matter to invest in new locks every few months to avoid the dissatisfaction caused by the one-hour delay I experienced because I couldn't get the box opened.DAVID G.
Customer did not leave a comment.Elissa L.
Customer did not leave a comment.aric B.
The Service Representative at your location is excellent. This is the second time that I rented a truck from him. He is very effective, efficient and friendly. I will definitely rent from your company again. The entire experience was perfect, don't change anything. Thanks.MUN-YEE M.
Customer did not leave a comment.SANDRA S.
Excellent service.RYANMARK M.
Customer did not leave a comment.JASON W.
Customer service is outstanding! Thank you!ERIKAR H.
Taylor was awesome. Smoothest Uhaul rental process i've ever had and I move a lot.CRAIGR Z.
Customer did not leave a comment.Christopher O.
Guys are greatTHOMASDAWSON H.
Trucks need maintenance. Alignment was way offKunal D.
Everything was wonderfulâ€¦seamless from pick up to drop off!!! Thank you!!!Harrison L.
Customer did not leave a comment.LUIGI D.
Truck was ready and the service person reviewed the vehicle with me.MICHAELJOSEPH R.
Representative at the location was great.randy P.
The manager - Taylor was excellent. Highest standard of customer service.ANDREWGREGG S.
Customer did not leave a comment.ANDREW P H.
Customer did not leave a comment.Gaetano S.
Customer did not leave a comment.Edwin A.
Customer did not leave a comment.Danielle E.
Uhaul's communication leading up to picking up the van was, in a word, horrid. Confusing, mixed messages, wrong information... just a nightmare to deal with. The location itself was fine.. the 1 star is for Uhaul generally... not the specific location. I would never recommend Uhaul after this experience.Ronald P.
Customer did not leave a comment.Jonathon T.
People were very helpful on the phone. I used the mobile sign in very easy. Heads up if you are renting early in the morning...your alternate contact has to answer the phone before you can rent. Will definitely use this location again.Patricia A.
Excellent customer service.ANDREWTIMOTHY B.