Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure to look under the truck seat there was some trash and its COVID-19.
easy drop off
The gal working at this primary storage facility that Sunday arrived almost a half hour late; just before 9:30 - and since I knew I had a full days work with the truck and my cargo ahead I wanted to get the truck at 9:00 and return it before they closed at 5 p.m. She was still there at 4:30 when I returned that afternoon, and told me she hadn't seen a single other customer all day; for either storage or truck rental after I left that morning. So she did kind of devote her whole Sunday at work to servicing me with the truck for the day - which was commendable.
Excellent service Easy access No hassles
Excellent service Easy access Great experience working with Safe Keeping staff
Was fast , need Just More smile:)
Uhaul.com/share App would not allow me to take a picture to complete an after hours return, but the return was quickly processed the next day with no additional charge.
This contract site for Uhaul has too many extra fees. They dollar & 2 dollar you with all the extras. I will make sure I use a UHAUL Store next time.
The latch on the sliding door was jammed and would not close ..so we had to drop off items at 2 locations with the door open.
The truck was actually dirty and it's kind of unfair because if I would've left the two pieces of wood and glass broken in the back they would've charged me but I have to clean up some dirty gloves that were under the seat and some wood and lives in broken glass that was in the back of the truck
Entire staff was great and friendly very helpful
The young lady who help me was super helpful and really made my experience great.
Finding out where to drop the vehicle off was difficult. I was given a couple of locations but I eventually was given a closer location after a couple of calls. Maybe a list of drop off spots with addresses should be made available when a customer rents
I'm upset because I originally paid for a one way trip from Traverse City to South Lyon. I saw there was one month free on a storage unit booked through Uhaul so I looked for the closest location that honored the one month free, which was a Uhaul storage in Southfield 30 minutes away. Yesterday, upon arriving the lady that worked there told me that I can just drop the truck off there in Southfield instead of driving it to South Lyon and she could check it in for me. Today, this same lady calls me and tells me that I have to come back and move the truck to South Lyon or that I will get charged minimum of $100 dollars because they will have to pay someone to move it. She didn't even apologize for the misinformation. I'm already hours away and can't do it. Obviously it was a miscommunication when she told me I was fine to drop it there and I do not think I should be paying for it. Other than that my experience was alright. I've been on the phone with customer service 3-4 times already and still don't know how much I'm about to be charged. If I knew this would happen, I'd have definitely dropped it off in South Lyon. Also my storage unit for some reason says $254, I called Uhaul regarding that and he wasn't able to pull up my account. Hoping all of this gets resolved.
Facility is is priced well, very clean and the staff is amazing. Speedy process and staff was very helpful. The fact that everything is on one floor was great would recommend.
It would be helpful to carry some basic trailering supplies like wiring adapters
Responsive and helpful front desk.
I did not use this location for storage ,I found a better price else where. I also did not get a truck from this location,I used a different uhaul location for the truck rental.
Didn't get the services needed
Very friendly and helpful!!
Everything was secure and clean will recommend to people
I was very satisfy with the storage company I will come again if needed.
Need more dolly's
Very nice although we didn't get a receipt saying the trailer was dropped off. I called the main office to be sure it was logged in as dropped off and it was, just called for my own peace of mind.
Service staff capable of unhitching a trailer
In the future it would be a great idea if you inform the customer that the equipment will not be available at the primary location. I had to go to three places to find my Trailer the last place had to stay past close because no one could tell me were I was to get the trailer.
only negative is (2) charges of 6.95 on my credit card from uhaul, with no explanation.
We dropped the truck off after the store was closed. The U-Haul rep I spoke to at the main Detroit location was very helpful telling me what paperwork to leave, locking up the truck, etc.
good service
I was send from a location in Farmington mi cause they didn't have equipment they said they had one in southfield which had a broken wiring harness so they gave me a smaller trailer which I didn't fit all my stuff in it so I had to throw some of my belongings away not very happy
Well done
Every employee was nice and friendly it was an awesome experience.
He was awesome!!
We ordered a cargo trailer but upon arrival, they had reserved a utility open trailer for us.
Was a little nervous dropping off the trailer and leaving it after hours especially when I called to confirm they had after hours drop off and was told "Trailer is your responsibility until morning" It ended up being okay and I called to confirm that it was received the following day. Wish there was a better way to have peace of mind about dropping off after hours.
The facility to be very clean and the staff friendly and attentive. My only concern is the lighting. Our unit is a bit tucked and lights did not come on automatically. They had to be turned on.
More Parking.
I do not understand how I was charged twice. I will be contacting my bank. Did not authorize two payments.
I am dissappointed with the over all rental process. I am more disappointed with the pick up location. . The dropping off location should have made calls in my behalf to get me some money back.
N/A
Extra long check-out; took way to long.
They did not have the proper miles/ fuel on file when I rented the vehicle. They tried to charge me double what the price should have been. If I hadn't taking a picture of the dashboard prior to leaving the Uhaul store I would have incurred those extra costs. Although this was an inconvience to me the manager rectified the situation in a timely fashion (once he received the proof- dashboard pic). But I will not recomend this location.
very nice people and good service
It was after hours when i dropped off the truck. Everything looked fine.
Quick and painless.
The staff had the truck ready to go, were kind, helpful, and very professional. The location was neat and clean.
Bigger coffee cups after all it was free Great job guys
Very friendly, quick and professional. Best ever so far and i have been using U-haul for years.
Do not change reservation by amount of days!
The staff here was vey helpful here also. And they helped me reserve what I needed to go back in two week's. I was very satisfied with both location's.
