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Bradley K
Customer Reviews for Safe Keeping Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep doing what you're doing.
Latonya AI love the workers here. The young lady and man have great attitudes and work very hard to satisfy all customers. Thank You
Daloria PNothing
Kenneth BSo very nice and helpful, thank you!!
Shawn DThese folks were phenomenal! Thank you for everything
Shawn DEasy going. A real person to speak to and not a machine which cannot help when things are not working.
Patric DThank you
Chanelle C | Overall ExperienceI stored my belongings here for 8 years. Mike is great and works with you with any issues you may have. All the other staff members I've met has also been helpful. Thank you for making this experience a good one.!
INDIA W | Overall ExperienceYou guys are wonderful and I appreciate the assistance I was given
Chanelle C | ReservationThumbs up to the facility and it's management especially Reese. I will definitly use them the next time I need storage. I highly recommend this storage facility.
Emanuel C | Overall ExperienceI forget the cashiers name, but she was so sweet and so helpful. She was such a pleasure and had wonderful communication I know this has nothing to do with improvement, but please keep her.
Ciara WRented a space there for 10years and the staff is great! Very helpful. I'm sorry to have to leave but I am downsizing and don't need it anymore.
ROB B | Overall ExperienceThe people was very respectful and helpful.
Jacquline JI have an issue with the rates $19.95 per day plus Mike I don’t understand? I was charged $153 dollars
manuel hPlease do not offer me every single item that you guys own. It’s stressful when trying to purchase one thing and 50 different options come up after I’ve selected what I’ve wanted. App is a little much when it comes to reservations online. Simply your add ons options.
Jazyonne DLiar because they want to charge me for gasoline. and I handed it over tar icon they gave it to me
Kiara NI was at this office for about 5 years, and I was between jobs at the COVID-19 area came, I Lost my insurance for my time, and the facility has a bad pipe in my area, and it destroyed My items , but they are good to keep it, but I didn't have a insurance on My items and I take the loss. The moral of the story, keep insurance.
Timothy S | Overall ExperienceDidn’t know the trailer had a leak in it and now filing an insurance claim because all my stuff is water damaged
Shelbi MWebsite listed dolly and furniture pads were available but they were not available at the location.
Melvin TNice
PeKita BEverything was great. I was in and out really quick. No long lines and had many trucks. I will be coming back.
Daloria PNone
rebecca dThe facility is well run, very clean, and professionally managed. It was a pleasure doing business with you and your first rate staff. Ms. Morris was especially kind and professional. I would highly recommend your facility and I wish you continued success.
Lawrence J | Overall ExperienceTruck maintenance needed really bad lack of pick up breaks in bad shape alignments questionable
ASIF CThe whole process from sign up to loading our unit and payment process is a smooth machine. Well lit, clean and easy access with code to enter facility. Staff are pleasant and helpful.
MARIE E | Overall ExperienceNothing
Wrenethadarnise CNothing
LLOYD LI had difficulty contacting the store directly. The number listed on the website only connects you to the corporate offices. After several calls to that number someone finally gave me the correct DIRECT number to the store. That was very frustrating.
Loraine SI will recommend this location to everyone.
Leeanne BI will be back
Leeanne BGreat access , clean, secure. Staff is friendly. Many useful moving equipments.
Yevgeniy B | Overall ExperienceAgent was great. Nice. Professional. Efficient. Understanding. She even welcomed us when we returned the truck! It would be nice to get a small credit for returning the truck with more gas than when we checked it out. Maybe something like “premium points” or actual money back.
Karenmarie LAdd more customer parking spaces
Ken COne of the AC vent was not working. There were 2 nails popped out in the truck at the backside and I got hurt at my back when I was shifting my luggage into the truck. I filed a claim yesterday and working with repwest insurance company on the same.
Nithin NThe facility manager, Mike, has always been a pleasure to work with. He is kind, efficient, helpful and professional.
Dori G | Overall ExperienceI had to do the entire check in on line. Then haul charged me $15 fee. I will not use uhaul again. I will not recommend uhaul to anyone
Bradlee SNothing. Everything was fine.
albert gFriendly staff. Easy drop off
Paul AJust easy
kimberley GThank you to the friendly lady who served me. Sorry I didn’t get her name.
Youness KPerson helping us check in / out was wonderful! Very helpful, knowledgeable and pleasant to work with. Thanks!
Eric PA full tank of gas would be preferred. I’m not rich and can’t afford to give uhaul free gas.
Jason BThe Customer Service Representative that checked me in was very professional and friendly made sure everything was right that I didn't to rent a truck. Great Job and thank you.
Diedra LExcellent customer service. Truck and equipment were ready to go upon arrival. Process was explained very well.
David DThe staff and management have always been kind, clean ,very helpful and accommodating. If I ever need storage again, this would be the place for me. Thank you Safe Keeping Storage.
VINCENT H | Overall ExperienceHad no communication with a human
Sandra WVery helpful and friendly staff
SEAN PThey were very nice and helpful.
Rose LCustomer service is a joke, my bill is still not resolved after 5 days. although the reps I spoke to were professional, it's not resolved. I returned the truck the same day, but the rep says it shows I still have the truck. I can't get anyone to fix it. I'm very disappointed.
VANESSA RGreat place for storing my stuff in the few months that I needed it. Mike and the rest of the staff were very responsive to customer needs. I would highly recommend this location. Vince Lee
Vince L | Overall ExperienceThere was a question / conflict with the mileage recorded for my trip versus what was recorded for the truck before I rented it. Staff took the time to determine the actual cause of the error and I was never at risk of an over-charge. Helpful and friendly - will use this location again if I need to.
MARC RThank you Mike
Denise M | Overall ExperienceThe staff is always friendly and helpful. I used this facility multiple times over the years, I would use it with confidence in future if I would needed it.
Edit D | Overall ExperienceI was misinformed on where I could return the rental. The associate told me I could return the truck Fort St location which is closest to where I moved and when I got there they tried to double charge me for returning it there. It was a big inconvenience to have to bring it back to 8 mi from Southwest Detroit
Ramona JNot personable at all.
STEVEN RAbsolutely Outstanding facility very impressive and clean looking however as you get closer moths were everywhere all over and inside equipment and on as well inside of facility. Moths were on everything outside of building and in truck. At first glance truck look fine once inside wasn’t cleaned from previous clients.
ANGELA LThe Staff is amazing.
Latonya G | Overall ExperienceDon’t have gas level at 1/4 tank.
Scott SNice and friendly staff
Ahmed AI reserved a truck for 10 am at National Storage, which is a U-haul location. The representative who was lady, was rude, unprofessional, not helpful at all. Offered no assistance what so ever concerning my rental. I asked her for guidance concerning the situation, non was given at all. I called U-haul 800 #, a representative did not pick up my call at all. There was no contact made on the phone with U-haul at all. I left National Storage (Southfield) location and happened to be blessed by Safekeeping with a rental of a truck. The gentleman working at Safekeeping Storage (Southfield) location, was professional, thorough and offered assistance to me concerning my rental. Very professional. I do mean very professional. The vehicle was extremely clean, the facility was clean. I would recommend this rental location to anyone future wise. I give Safekeeping Storage (Southfield) location 5 stars for outstanding service in all areas.
Richard HI had to put all my things in storage for a couple of months while waiting for my house to close. It was a stressful time, but your facility helped me get through it. Everyone was friendly and professional. Thank you so much for making a rough time bearable. I would definitely recommend this facility to anyone.
Juliette M | Overall ExperienceMake sure to look under the truck seat there was some trash and its COVID-19.
Denise Measy drop off
Sandra WThe gal working at this primary storage facility that Sunday arrived almost a half hour late; just before 9:30 - and since I knew I had a full days work with the truck and my cargo ahead I wanted to get the truck at 9:00 and return it before they closed at 5 p.m. She was still there at 4:30 when I returned that afternoon, and told me she hadn't seen a single other customer all day; for either storage or truck rental after I left that morning. So she did kind of devote her whole Sunday at work to servicing me with the truck for the day - which was commendable.
GREGORY SExcellent service Easy access No hassles
HAROLD WExcellent service Easy access Great experience working with Safe Keeping staff
Chanique WWas fast , need Just More smile:)
Marc BUhaul.com/share App would not allow me to take a picture to complete an after hours return, but the return was quickly processed the next day with no additional charge.
Jeff HThis contract site for Uhaul has too many extra fees. They dollar & 2 dollar you with all the extras. I will make sure I use a UHAUL Store next time.
sherry wThe latch on the sliding door was jammed and would not close ..so we had to drop off items at 2 locations with the door open.
Doris GThe truck was actually dirty and it’s kind of unfair because if I would’ve left the two pieces of wood and glass broken in the back they would’ve charged me but I have to clean up some dirty gloves that were under the seat and some wood and lives in broken glass that was in the back of the truck
Johnathon HEntire staff was great and friendly very helpful
Angel M | ReservationThe young lady who help me was super helpful and really made my experience great.
Remond GFinding out where to drop the vehicle off was difficult. I was given a couple of locations but I eventually was given a closer location after a couple of calls. Maybe a list of drop off spots with addresses should be made available when a customer rents
Steve SFacility is is priced well, very clean and the staff is amazing. Speedy process and staff was very helpful. The fact that everything is on one floor was great would recommend.
Yolande R | ReservationResponsive and helpful front desk.
Jeremy B | ReservationI did not use this location for storage ,I found a better price else where. I also did not get a truck from this location,I used a different uhaul location for the truck rental.
Lisa J | ReservationDidn't get the services needed
Samantha M | ReservationEverything was secure and clean will recommend to people
LATOYA S | Overall ExperienceI was very satisfy with the storage company I will come again if needed.
LETHA G | Overall ExperienceThe facility to be very clean and the staff friendly and attentive. My only concern is the lighting. Our unit is a bit tucked and lights did not come on automatically. They had to be turned on.
MARIE R | First ImpressionsClimate control!! My friend keeps saying how I keep talking about it. It`s because it`s a great price with a great attribute. Very nice and helpful people and I got everything I wanted.
Privacy R | First Impressions