Customer Reviews for Safe Keeping Storage LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Keep doing what you're doing.

Rating:

5.0

I love the workers here. The young lady and man have great attitudes and work very hard to satisfy all customers. Thank You

Rating:

5.0

Nothing

Rating:

5.0

So very nice and helpful, thank you!!

Rating:

5.0

These folks were phenomenal! Thank you for everything

Rating:

5.0

Easy going. A real person to speak to and not a machine which cannot help when things are not working.

Rating:

5.0

Thank you

Rating:

5.0

I stored my belongings here for 8 years. Mike is great and works with you with any issues you may have. All the other staff members I've met has also been helpful. Thank you for making this experience a good one.!

Rating:

5.0

You guys are wonderful and I appreciate the assistance I was given

Rating:

4.0

Thumbs up to the facility and it's management especially Reese. I will definitly use them the next time I need storage. I highly recommend this storage facility.

Rating:

5.0

I forget the cashiers name, but she was so sweet and so helpful. She was such a pleasure and had wonderful communication I know this has nothing to do with improvement, but please keep her.

Rating:

5.0

Rented a space there for 10years and the staff is great! Very helpful. I'm sorry to have to leave but I am downsizing and don't need it anymore.

Rating:

5.0

The people was very respectful and helpful.

Rating:

4.0

I have an issue with the rates $19.95 per day plus Mike I don’t understand? I was charged $153 dollars

Rating:

5.0

Please do not offer me every single item that you guys own. It’s stressful when trying to purchase one thing and 50 different options come up after I’ve selected what I’ve wanted. App is a little much when it comes to reservations online. Simply your add ons options.

Rating:

1.0

Liar because they want to charge me for gasoline. and I handed it over tar icon they gave it to me

Rating:

3.0

I was at this office for about 5 years, and I was between jobs at the COVID-19 area came, I Lost my insurance for my time, and the facility has a bad pipe in my area, and it destroyed My items , but they are good to keep it, but I didn't have a insurance on My items and I take the loss. The moral of the story, keep insurance.

Rating:

1.0

Didn’t know the trailer had a leak in it and now filing an insurance claim because all my stuff is water damaged

Rating:

4.0

Website listed dolly and furniture pads were available but they were not available at the location.

Rating:

4.0

Nice

Rating:

5.0

Everything was great. I was in and out really quick. No long lines and had many trucks. I will be coming back.

Rating:

4.0

None

Rating:

5.0

The facility is well run, very clean, and professionally managed. It was a pleasure doing business with you and your first rate staff. Ms. Morris was especially kind and professional. I would highly recommend your facility and I wish you continued success.

Rating:

4.0

Truck maintenance needed really bad lack of pick up breaks in bad shape alignments questionable

Rating:

5.0

The whole process from sign up to loading our unit and payment process is a smooth machine. Well lit, clean and easy access with code to enter facility. Staff are pleasant and helpful.

Rating:

5.0

Nothing

Rating:

5.0

Nothing

Rating:

5.0

I had difficulty contacting the store directly. The number listed on the website only connects you to the corporate offices. After several calls to that number someone finally gave me the correct DIRECT number to the store. That was very frustrating.

Rating:

5.0

I will recommend this location to everyone.

Rating:

5.0

I will be back

Rating:

5.0

Great access , clean, secure. Staff is friendly. Many useful moving equipments.

Rating:

4.0

Agent was great. Nice. Professional. Efficient. Understanding. She even welcomed us when we returned the truck! It would be nice to get a small credit for returning the truck with more gas than when we checked it out. Maybe something like “premium points” or actual money back.

Rating:

4.0

Add more customer parking spaces

Rating:

2.0

One of the AC vent was not working. There were 2 nails popped out in the truck at the backside and I got hurt at my back when I was shifting my luggage into the truck. I filed a claim yesterday and working with repwest insurance company on the same.

Rating:

5.0

The facility manager, Mike, has always been a pleasure to work with. He is kind, efficient, helpful and professional.

Rating:

3.0

I had to do the entire check in on line. Then haul charged me $15 fee. I will not use uhaul again. I will not recommend uhaul to anyone

Rating:

4.0

Nothing. Everything was fine.

Rating:

5.0

Friendly staff. Easy drop off

Rating:

5.0

Just easy

Rating:

5.0

Thank you to the friendly lady who served me. Sorry I didn’t get her name.

Rating:

5.0

Person helping us check in / out was wonderful! Very helpful, knowledgeable and pleasant to work with. Thanks!

Rating:

5.0

A full tank of gas would be preferred. I’m not rich and can’t afford to give uhaul free gas.

Rating:

5.0

The Customer Service Representative that checked me in was very professional and friendly made sure everything was right that I didn't to rent a truck. Great Job and thank you.

Rating:

5.0

Excellent customer service. Truck and equipment were ready to go upon arrival. Process was explained very well.

Rating:

5.0

The staff and management have always been kind, clean ,very helpful and accommodating. If I ever need storage again, this would be the place for me. Thank you Safe Keeping Storage.

Rating:

1.0

Had no communication with a human

Rating:

5.0

Very helpful and friendly staff

Rating:

5.0

They were very nice and helpful.

Rating:

3.0

Customer service is a joke, my bill is still not resolved after 5 days. although the reps I spoke to were professional, it's not resolved. I returned the truck the same day, but the rep says it shows I still have the truck. I can't get anyone to fix it. I'm very disappointed.

Rating:

5.0

Great place for storing my stuff in the few months that I needed it. Mike and the rest of the staff were very responsive to customer needs. I would highly recommend this location. Vince Lee

Rating:

5.0

There was a question / conflict with the mileage recorded for my trip versus what was recorded for the truck before I rented it. Staff took the time to determine the actual cause of the error and I was never at risk of an over-charge. Helpful and friendly - will use this location again if I need to.

Rating:

5.0

Thank you Mike

Rating:

5.0

The staff is always friendly and helpful. I used this facility multiple times over the years, I would use it with confidence in future if I would needed it.

Rating:

3.0

I was misinformed on where I could return the rental. The associate told me I could return the truck Fort St location which is closest to where I moved and when I got there they tried to double charge me for returning it there. It was a big inconvenience to have to bring it back to 8 mi from Southwest Detroit

Rating:

1.0

Not personable at all.

Rating:

4.0

Absolutely Outstanding facility very impressive and clean looking however as you get closer moths were everywhere all over and inside equipment and on as well inside of facility. Moths were on everything outside of building and in truck. At first glance truck look fine once inside wasn’t cleaned from previous clients.

Rating:

5.0

The Staff is amazing.

Rating:

5.0

Don’t have gas level at 1/4 tank.

Rating:

5.0

Nice and friendly staff

Rating:

5.0

I reserved a truck for 10 am at National Storage, which is a U-haul location. The representative who was lady, was rude, unprofessional, not helpful at all. Offered no assistance what so ever concerning my rental. I asked her for guidance concerning the situation, non was given at all. I called U-haul 800 #, a representative did not pick up my call at all. There was no contact made on the phone with U-haul at all. I left National Storage (Southfield) location and happened to be blessed by Safekeeping with a rental of a truck. The gentleman working at Safekeeping Storage (Southfield) location, was professional, thorough and offered assistance to me concerning my rental. Very professional. I do mean very professional. The vehicle was extremely clean, the facility was clean. I would recommend this rental location to anyone future wise. I give Safekeeping Storage (Southfield) location 5 stars for outstanding service in all areas.

Rating:

5.0

I had to put all my things in storage for a couple of months while waiting for my house to close. It was a stressful time, but your facility helped me get through it. Everyone was friendly and professional. Thank you so much for making a rough time bearable. I would definitely recommend this facility to anyone.

Rating:

4.0

Make sure to look under the truck seat there was some trash and its COVID-19.

Rating:

5.0

easy drop off

Rating:

3.0

The gal working at this primary storage facility that Sunday arrived almost a half hour late; just before 9:30 - and since I knew I had a full days work with the truck and my cargo ahead I wanted to get the truck at 9:00 and return it before they closed at 5 p.m. She was still there at 4:30 when I returned that afternoon, and told me she hadn't seen a single other customer all day; for either storage or truck rental after I left that morning. So she did kind of devote her whole Sunday at work to servicing me with the truck for the day - which was commendable.

Rating:

5.0

Excellent service Easy access No hassles

Rating:

5.0

Excellent service Easy access Great experience working with Safe Keeping staff

Rating:

5.0

Was fast , need Just More smile:)

Rating:

5.0

Uhaul.com/share App would not allow me to take a picture to complete an after hours return, but the return was quickly processed the next day with no additional charge.

Rating:

2.0

This contract site for Uhaul has too many extra fees. They dollar & 2 dollar you with all the extras. I will make sure I use a UHAUL Store next time.

Rating:

4.0

The latch on the sliding door was jammed and would not close ..so we had to drop off items at 2 locations with the door open.

Rating:

2.0

The truck was actually dirty and it’s kind of unfair because if I would’ve left the two pieces of wood and glass broken in the back they would’ve charged me but I have to clean up some dirty gloves that were under the seat and some wood and lives in broken glass that was in the back of the truck

Rating:

5.0

Entire staff was great and friendly very helpful

Rating:

5.0

The young lady who help me was super helpful and really made my experience great.

Rating:

4.0

Finding out where to drop the vehicle off was difficult. I was given a couple of locations but I eventually was given a closer location after a couple of calls. Maybe a list of drop off spots with addresses should be made available when a customer rents

Rating:

5.0

Facility is is priced well, very clean and the staff is amazing. Speedy process and staff was very helpful. The fact that everything is on one floor was great would recommend.

Rating:

4.0

Responsive and helpful front desk.

Rating:

3.0

I did not use this location for storage ,I found a better price else where. I also did not get a truck from this location,I used a different uhaul location for the truck rental.

Rating:

1.0

Didn't get the services needed

Rating:

5.0

Everything was secure and clean will recommend to people

Rating:

5.0

I was very satisfy with the storage company I will come again if needed.

Rating:

4.0

The facility to be very clean and the staff friendly and attentive. My only concern is the lighting. Our unit is a bit tucked and lights did not come on automatically. They had to be turned on.