I had difficulty contacting the store directly. The number listed on the website only connects you to the corporate offices. After several calls to that number someone finally gave me the correct DIRECT number to the store. That was very frustrating.Loraine S.
Customer Reviews for Safe Keeping Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Demeter H.
Customer did not leave a comment.LeTina W.
I will recommend this location to everyone.Leeanne B.
I will be backLeeanne B.
Great access , clean, secure. Staff is friendly. Many useful moving equipments.Yevgeniy B. | Overall Experience
Agent was great. Nice. Professional. Efficient. Understanding. She even welcomed us when we returned the truck! It would be nice to get a small credit for returning the truck with more gas than when we checked it out. Maybe something like â€œpremium pointsâ€ or actual money back.Karenmarie L.
Add more customer parking spacesKen C.
Customer did not leave a comment.ELEANOR DENISE C.
Customer did not leave a comment.Steven S.
Customer did not leave a comment.Allison D.
Customer did not leave a comment.David F. | Overall Experience
Customer did not leave a comment.Barbara L. | Overall Experience
One of the AC vent was not working. There were 2 nails popped out in the truck at the backside and I got hurt at my back when I was shifting my luggage into the truck. I filed a claim yesterday and working with repwest insurance company on the same.Nithin N.
Customer did not leave a comment.ERIC JEROME W.
The facility manager, Mike, has always been a pleasure to work with. He is kind, efficient, helpful and professional.Dori G. | Overall Experience
Customer did not leave a comment.Elton M.
I had to do the entire check in on line. Then haul charged me $15 fee. I will not use uhaul again. I will not recommend uhaul to anyoneBradlee S.
Nothing. Everything was fine.albert G.
Friendly staff. Easy drop offPaul A.
Customer did not leave a comment.Mark R.
Customer did not leave a comment.SAMER J.
Just easykimberley G.
Customer did not leave a comment.TINA MARIE-ANNE B.
Thank you to the friendly lady who served me. Sorry I didn't get her name.Youness K.
Person helping us check in / out was wonderful! Very helpful, knowledgeable and pleasant to work with. Thanks!Eric P.
A full tank of gas would be preferred. I'm not rich and can't afford to give uhaul free gas.Jason B.
The Customer Service Representative that checked me in was very professional and friendly made sure everything was right that I didn't to rent a truck. Great Job and thank you.Diedra L.
Excellent customer service. Truck and equipment were ready to go upon arrival. Process was explained very well.David D.
Customer did not leave a comment.David B.
The staff and management have always been kind, clean ,very helpful and accommodating. If I ever need storage again, this would be the place for me. Thank you Safe Keeping Storage.VINCENT H. | Overall Experience
Had no communication with a humanSandra W.
Very helpful and friendly staffSEAN PATRICK O.
They were very nice and helpful.Rose L.
Customer service is a joke, my bill is still not resolved after 5 days. although the reps I spoke to were professional, it's not resolved. I returned the truck the same day, but the rep says it shows I still have the truck. I can't get anyone to fix it. I'm very disappointed.VANESSA RENITA J.
Great place for storing my stuff in the few months that I needed it. Mike and the rest of the staff were very responsive to customer needs. I would highly recommend this location. Vince LeeVince L. | Overall Experience
There was a question / conflict with the mileage recorded for my trip versus what was recorded for the truck before I rented it. Staff took the time to determine the actual cause of the error and I was never at risk of an over-charge. Helpful and friendly - will use this location again if I need to.MARC RICHARD L.
Thank you MikeDenise M. | Overall Experience
Customer did not leave a comment.BENIAMIN I.
The staff is always friendly and helpful. I used this facility multiple times over the years, I would use it with confidence in future if I would needed it.Edit D. | Overall Experience
I was misinformed on where I could return the rental. The associate told me I could return the truck Fort St location which is closest to where I moved and when I got there they tried to double charge me for returning it there. It was a big inconvenience to have to bring it back to 8 mi from Southwest DetroitRamona J.
Not personable at all.STEVEN RUSSELL C.
Customer did not leave a comment.Michelle F. | Overall Experience
Absolutely Outstanding facility very impressive and clean looking however as you get closer moths were everywhere all over and inside equipment and on as well inside of facility. Moths were on everything outside of building and in truck. At first glance truck look fine once inside wasn't cleaned from previous clients.ANGELA LYNN R.
The Staff is amazing.Latonya G. | Overall Experience
Don't have gas level at 1/4 tank.Scott S.
Customer did not leave a comment.Skyler R.
Nice and friendly staffAhmed A.
I reserved a truck for 10 am at National Storage, which is a U-haul location. The representative who was lady, was rude, unprofessional, not helpful at all. Offered no assistance what so ever concerning my rental. I asked her for guidance concerning the situation, non was given at all. I called U-haul 800 #, a representative did not pick up my call at all. There was no contact made on the phone with U-haul at all. I left National Storage (Southfield) location and happened to be blessed by Safekeeping with a rental of a truck. The gentleman working at Safekeeping Storage (Southfield) location, was professional, thorough and offered assistance to me concerning my rental. Very professional. I do mean very professional. The vehicle was extremely clean, the facility was clean. I would recommend this rental location to anyone future wise. I give Safekeeping Storage (Southfield) location 5 stars for outstanding service in all areas.Richard H.
Customer did not leave a comment.STEVEN JOHN V.
Customer did not leave a comment.Etta J.
I had to put all my things in storage for a couple of months while waiting for my house to close. It was a stressful time, but your facility helped me get through it. Everyone was friendly and professional. Thank you so much for making a rough time bearable. I would definitely recommend this facility to anyone.Juliette M. | Overall Experience
Customer did not leave a comment.Jacqueline K.
Customer did not leave a comment.DORIANN P. | Overall Experience
Customer did not leave a comment.Shoneita H.
Customer did not leave a comment.BRYAN JOSEPH D.
Make sure to look under the truck seat there was some trash and its COVID-19.Denise M.
easy drop offSandra W.
Customer did not leave a comment.Richard B.
The gal working at this primary storage facility that Sunday arrived almost a half hour late; just before 9:30 - and since I knew I had a full days work with the truck and my cargo ahead I wanted to get the truck at 9:00 and return it before they closed at 5 p.m. She was still there at 4:30 when I returned that afternoon, and told me she hadn't seen a single other customer all day; for either storage or truck rental after I left that morning. So she did kind of devote her whole Sunday at work to servicing me with the truck for the day - which was commendable.GREGORY STEVEN A.
Customer did not leave a comment.MARSHIAANN M.
Excellent service Easy access No hasslesHAROLD W.
Excellent service Easy access Great experience working with Safe Keeping staffChanique W.
Was fast , need Just More smile:)Marc B.
Uhaul.com/share App would not allow me to take a picture to complete an after hours return, but the return was quickly processed the next day with no additional charge.Jeff H.
Customer did not leave a comment.Macon F.
This contract site for Uhaul has too many extra fees. They dollar & 2 dollar you with all the extras. I will make sure I use a UHAUL Store next time.sherry W.
The latch on the sliding door was jammed and would not close ..so we had to drop off items at 2 locations with the door open.Doris G.
The truck was actually dirty and it's kind of unfair because if I would've left the two pieces of wood and glass broken in the back they would've charged me but I have to clean up some dirty gloves that were under the seat and some wood and lives in broken glass that was in the back of the truckJohnathon H.
Customer did not leave a comment.James C.
Entire staff was great and friendly very helpfulAngel M. | Reservation
Customer did not leave a comment.Ronald B.
The young lady who help me was super helpful and really made my experience great.Remond G.
Finding out where to drop the vehicle off was difficult. I was given a couple of locations but I eventually was given a closer location after a couple of calls. Maybe a list of drop off spots with addresses should be made available when a customer rentsSteve S.
Customer did not leave a comment.Dizhaneshantazia T.
Customer did not leave a comment.Michelleann B.
Customer did not leave a comment.ashlee C.
Customer did not leave a comment.Mark E.
Customer did not leave a comment.Sung-Hyun R.
I'm upset because I originally paid for a one way trip from Traverse City to South Lyon. I saw there was one month free on a storage unit booked through Uhaul so I looked for the closest location that honored the one month free, which was a Uhaul storage in Southfield 30 minutes away. Yesterday, upon arriving the lady that worked there told me that I can just drop the truck off there in Southfield instead of driving it to South Lyon and she could check it in for me. Today, this same lady calls me and tells me that I have to come back and move the truck to South Lyon or that I will get charged minimum of $100 dollars because they will have to pay someone to move it. She didn't even apologize for the misinformation. I'm already hours away and can't do it. Obviously it was a miscommunication when she told me I was fine to drop it there and I do not think I should be paying for it. Other than that my experience was alright. I've been on the phone with customer service 3-4 times already and still don't know how much I'm about to be charged. If I knew this would happen, I'd have definitely dropped it off in South Lyon. Also my storage unit for some reason says $254, I called Uhaul regarding that and he wasn't able to pull up my account. Hoping all of this gets resolved.Brittany B.
Facility is is priced well, very clean and the staff is amazing. Speedy process and staff was very helpful. The fact that everything is on one floor was great would recommend.Yolande R. | Reservation
Customer did not leave a comment.Peter S.
Customer did not leave a comment.Mark V.
It would be helpful to carry some basic trailering supplies like wiring adaptersJohnfrancis L.
Customer did not leave a comment.Mohamad F.
Responsive and helpful front desk.Jeremy B. | Reservation
Customer did not leave a comment.Jerry S.
I did not use this location for storage ,I found a better price else where. I also did not get a truck from this location,I used a different uhaul location for the truck rental.Lisa J. | Reservation
Customer did not leave a comment.Lisa S.
Customer did not leave a comment.Philip D.
Customer did not leave a comment.Edward O.
Didn't get the services neededSamantha M. | Reservation
Very friendly and helpful!!Kim J.
Everything was secure and clean will recommend to peopleLATOYA S. | Overall Experience
I was very satisfy with the storage company I will come again if needed.LETHA G. | Overall Experience
Need more dolly'sarshawn H.
Customer did not leave a comment.Larone M.
Very nice although we didn't get a receipt saying the trailer was dropped off. I called the main office to be sure it was logged in as dropped off and it was, just called for my own peace of mind.leanna R.
Customer did not leave a comment.laura S.
Service staff capable of unhitching a trailerRICHARD H.
In the future it would be a great idea if you inform the customer that the equipment will not be available at the primary location. I had to go to three places to find my Trailer the last place had to stay past close because no one could tell me were I was to get the trailer.Mike C.
only negative is (2) charges of 6.95 on my credit card from uhaul, with no explanation.mechella S.
We dropped the truck off after the store was closed. The U-Haul rep I spoke to at the main Detroit location was very helpful telling me what paperwork to leave, locking up the truck, etc.penny S.
Customer did not leave a comment.Justen T.
Customer did not leave a comment.Eboni S.
Customer did not leave a comment.Scott P.
good servicefernando A.
Customer did not leave a comment.Ashley P.
I was send from a location in Farmington mi cause they didn't have equipment they said they had one in southfield which had a broken wiring harness so they gave me a smaller trailer which I didn't fit all my stuff in it so I had to throw some of my belongings away not very happyGERALD G.
Customer did not leave a comment.Laney P.
Customer did not leave a comment.HENRY D.
Well doneTed B.
Every employee was nice and friendly it was an awesome experience.Latasha R.
He was awesome!!
Customer did not leave a comment.donna R.
We ordered a cargo trailer but upon arrival, they had reserved a utility open trailer for us.Brian B.
Customer did not leave a comment.Elizabeth R.
Was a little nervous dropping off the trailer and leaving it after hours especially when I called to confirm they had after hours drop off and was told "Trailer is your responsibility until morning" It ended up being okay and I called to confirm that it was received the following day. Wish there was a better way to have peace of mind about dropping off after hours.Alexandra R.
Customer did not leave a comment.Jennifer C.
The facility to be very clean and the staff friendly and attentive. My only concern is the lighting. Our unit is a bit tucked and lights did not come on automatically. They had to be turned on.MARIE R. | First Impressions
Climate control!! My friend keeps saying how I keep talking about it. It`s because it`s a great price with a great attribute. Very nice and helpful people and I got everything I wanted.Privacy R. | First Impressions