Customer Reviews for Safe Mini Storage #3

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Safe Mini Storage #3

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Marvin N.
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Customer did not leave a comment.

William T.
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Customer did not leave a comment.

Anthony C.
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My experience was very positive! Friendly staff, fast and easy set up and check out. One of the best moves I have ever been a part of. Thank you so much!

Jason T.
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Change the ride share experience. It was a ridiculous pain in my ass and cost me an hour of standing around waiting for the website to work.

JULIO G.
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Customer did not leave a comment.

JULIO G.
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With any concern we had with the u-haul equipment, the response from the lady at the counter was... “we are not u-haul.” She provided no assistance.

SHARON F.
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Customer did not leave a comment.

Andrew C.
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SHIRLEY W.
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Jason D.
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Scott K.
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Joseph C.
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Absolutely awesome. Crystal, Kimberly, and Donna are a great team. The facility is spotless and their customer service focus should serve as a benchmark not only for their storage facility, but for the U-Haul company!

sean B.
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Customer did not leave a comment.

Matthew F.
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Ronald J.
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Patrick D.
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Fire the people working at that location

Eric C.
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Christopher C.
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John M.
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The lady who helped me was anything but nice. She clearly did not want to be there and does not want to deal with U Haul. I was very disappointed.

Ivan P.
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Customer did not leave a comment.

CORNELL M.
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It was a very pleasant experience

Denise R.
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The women who work there are extremely unpleasant and no help at all. They were quick to let me know they don't work for Uhaul. When I addressed an issue one said “I don't know what to tell you”. Never going back

Sheila G.
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Customer did not leave a comment.

Brian P.
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I was charged for 3 days but I only had the truck for 1 1/2 days. other than that it was perfect.

Myles H.
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Used U-Haul many times. Always good so kept coming back. Hopefully I won't have to move any more now. But if so I know who I'll be using.

Glen J.
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Good location, professional staff.

Mark R.
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Customer did not leave a comment.

LOISANN M.
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The app does not work well. It kept kicking us out of it and it took over an hour and a half to get our vehicle on a Sunday.

Patrick C.
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Customer did not leave a comment.

Ann S.
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This location was great. Called me afternoon before I picked up truck on the next morning. Let me know the truck I ordered was at their location. Great Service. Will let others know how good this experience was. Far superior to the location on 72

Daniel R.
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Brian S.
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Kenny S.
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Arnold C.
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Mark R.
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The truck vibrates and shook horribly during my trip. So bad was the shaking that I could not use either mirror - this is a safety concern. I believe one or more of the tires need to be balanced. I have used U-Haul trucks many times so I know what is normal, this truck is not normal!

Mark C.
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Customer did not leave a comment.

Amy W.
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I reserved a 17 ft on Saturday the 26 for 10/30/19 to be picked up on South Parkway reservation # 80144484 and when I called on the morning of the 30th they informed me they did not have a 17 ft but they were giving me a 20 ft at the same price.The event I was participating in did not allow a 20 ft inside the building.This put me in a precarious situation so I called Uhaul.com to find me a 17 ft but they did not have one in Huntsville all they had was a 15 ft which I had to take because I didn't have a choice and I could not get all my mdse on a 15 ft.The reason I made a reservation was to make sure I got what I wanted so I feel like you dropped the ball!!!

ASHLEY C.
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Customer did not leave a comment.

David K.
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The Safe Mini Storage team is awesome! They were very helpful and answered all of my questions. They helped me reschedule the equipment to a more suitable date, which greatly helped. Thank you!

William A S.
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I will use again.

leigh M.
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Earl F.
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chris C.
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Awesome people and the equipment was superior! My only complaint would be that I was charged $11.45 for gas... I filled the truck to the same level it was when I rented it so I was surprised to see the additional charge. That said, great people and great experience! I'll definitely be coming back

Clark D.
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No problem checking in or out. Attendants behind counter were very helpful.

Mark C.
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Customer did not leave a comment.

Sarah M.
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Janice T.
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Friendly folks to work with. They treated my wife with utmost respect. Everything worked as told. It was a great experience.

Eric M.
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Customer did not leave a comment.

Mark L.
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good location but uhaul itself, not this location, messed up by sending my rental to the other side of the city and didnt bother to inform me. Location took care of me though.

Rick W.
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Customer did not leave a comment.

BRIAN T.
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Very helpful

Daniel F.
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The truck was not cleaned when we got it. The windows were dirty, the cargo space was even dirty. The truck also has issues. Brakes are a big concern and the steering of the truck was horrible.

Michael C K.
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The after-hours check-in app would not work for the Android. I suggest that the software techs stand in the hot sun and try to take a photo with a Galaxy phone/Android version 5.1.1 after creating an account on the phone. After 20 minutes of frustration because the app screws up the camera, call the support line, wait 20 minutes for someone to pick up, then hear them offer to send you the instructions and explain they can offer no other assistance. Then throw the envelope through the door and get charged for an extra day,

Lawrence H.
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The tires had nails in them. There should be a checklist to check tire pressure. I checked them before I left and 3 of them had 10lbs of air.

Drake D.
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It seemed like the wheels were out of balance, there was a lot of vibration at highway speed.

Laurie V.
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I walked in to return the truck. I was the only customer in the building. I was told U-Haul is a "side gig" for us, "they are not our bread and butter so we have to finish what we are working on for Safe Mini first. Take a seat and we will check you out as soon as we can." So I stood there and watched them take inventory, wondering if their security cameras had audio to capture the scene. U-Haul is a great company but needs someone who is a better representative of the company!

Paul P.
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This comment really has nothing to do with the rental locations but the equipment description. UHaul advertises the truck cargo area as a certain length when in fact it is not that length. Example is 15 foot truck is actually only 12 foot of usable full size space. That "moms attic" should not be included in the total length.

Alhambro G.
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Customer did not leave a comment.

MICHAEL C.
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Anthony J.
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Excellent support and assistance!

Noel W.
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Brandon M.
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Donna was extremely helpful, really great job!

Shannon B.
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Customer did not leave a comment.

Craig P.
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Michael F.
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Stephen N.
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Mark L.
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Great location with friendly, helpful staff.

SHERWIN F.
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Customer did not leave a comment.

Marvin C.
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Sam H.
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Clay V.
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Thomas P.
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n/a

jeff W.
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Customer did not leave a comment.

Walter E.
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Open on Saturday - last minute availibilty, clean and well maintained fsvility. Prompt and courteous service. I was in and out in less than15 minutes with the trailer.

Curtis W.
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Customer did not leave a comment.

GENE D.
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staff performed hookup and thorough safety check

Lynda M.
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Professional, very helpful, friendly.

Richard V.
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David G.
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JOE D.
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I was told when I picked it up I could drop it off anywhere I wanted. When I called the customer service number to confirm drop off time I was told I had to drop it off at a specific location. This location was out of my way and cost me an hour of my time. Overall not a satisfying experience. It will be a while before I use U-Haul again

MICHAEL C.
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Customer did not leave a comment.

Jared G.
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CASMERE T.
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Nancy S.
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Everything was great

Michael D.
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Customer did not leave a comment.

Joseph P.
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Grayson S.
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Excellent location, but selection of equipment should be increased.

Jason K.
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Customer did not leave a comment.

CHRIS P.
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Craig and Donna are nothing short of SHARP , UNDERSTANDING , PROFESSIONAL CONSIDERATE "PEOPLE PERSONS" !!! After a LESS THAN BELOW AVERAGE / MISERABLE experience with Uhaul in securing the truck I reserved on the Ms. coast , Craig and Donna were the MUCH NEEDED SHOT IN THE ARM OF SUNSHINE AND CUSTOMER SERVICE AT THE END OF THE JOURNEY !!! KEEP UP THE GREAT WORK , FOLKS !!!

Kim and Roger M.
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Customer did not leave a comment.

Toby B.
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Customer did not leave a comment.

William L.
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This was a fast, easy rental, at an excellent price. I have had numerous experiences with UHaul over the past 40 years and this was, by far, the best. The truck was a new one, immaculate and a pleasure to use and drive.

Michael B.
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This place is near my house and is new. The lady behind the counter was nice, thorough, and helpful. The location is clean and well-maintained; they are taking good care of this new facility.

CHRIS P.
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As I explained to the Sales Rep , the vehicle that I rented was IN HORRIBLE ROAD CONDITION . 90 % of the time it was SHAKING HORRIBLY , AT SEVERAL TIMES TO THE POINT THAT I CAN ONLY DESCRIBE AS "CRUMBLING TO PIECES". . THE STEERING WHILE WAS SHAKING SO MUCH AT THE SLIGHTEST BUMPS IN THE ROAD FOR THIS NIGHTMARE OF A 14 PLUS HOUR - TO AND FROM - TRIP THAT MY ARMS FELT AS THOUGH THEY WERE BROKEN BY THE TIME I RETURNED THE VEHICLE . I HAVE DRIVEN THOUSANDS OF MILES WITH U HAUL OVER THE YEARS BUT NEVER HAVE HAD TO WORRY SO MUCH AND GET WORN FLAT OUT AT THE SORRY EXCUSE AND THAT THIS TRUCK WAS EVEN ALLOWED OFF THE LOT . THE GASOLINE EXPENSE ALONE ON THE "BARGE" IS ENOUGH TO MAKE YOU GO BANKRUPT WITHOUT HAVING TO WORRY IF YOU;RE GOING TO SURVIVE THE TRIP . SERIOUSLY !!!! I AM grateful to the sales woman who , at the time of renting the truck , contacted the national office (?) to see if we could get a discount on the miles because it was going to be a VERY HIGH MILEAGE there and return trip . She was very kind in doing so . As for the truck , as I told the sales rep the following morning after drop off , if it were a horse , it would have OR SHOULD HAVE BEEN SHOT, PUT DOWN AND CREMATED . SHAME ON WHATEVER IDIOT DEEMS THAT TYPE OF UNWORTHY AND DANGEROUS VEHICLE THAT GOES NEARLY OUT OF CONTROL WHEN HITTING THE SLIGHTEST OF ROAD BUMPS , CRACKS AND CREVASSES . NEVER AGAIN WILL YOU FIND ME RENTING A LARGE TRUCK FROM U HAUL !!!! - Chris Peterson - 205.447.3434 - toefloss2@hotmail.com

Antonia R.
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Check in process was horrible. I did express check in which didn't apply at all at pick up. I had to submit everything all over again. She also wanted another form if Id when I had already given a drivers license and major credit card. Kept saying it was U-Haul policy. If that's the case then I should have been informed during online purchase so I would have been prepared.

Robert A.
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Customer did not leave a comment.

April S.
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Customer did not leave a comment.

Anna L.
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the gas gauge and what the contract stated were not the same and I got charged $17.00 for gas. I returned truck with what the gauge in vehicle showed, BEWARE!!!

Tobias V.
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Nothing, this location consistently provides superior service.

Tyler T.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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