Customer Reviews for Safe Mini Storage #3

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Safe Mini Storage #3

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LOISANN M. on

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The app does not work well. It kept kicking us out of it and it took over an hour and a half to get our vehicle on a Sunday.

Patrick C. on

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Customer did not leave a comment.

Ann S. on

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This location was great. Called me afternoon before I picked up truck on the next morning. Let me know the truck I ordered was at their location. Great Service. Will let others know how good this experience was. Far superior to the location on 72

Daniel R. on

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Brian S. on

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Kenny S. on

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Arnold C. on

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Mark R. on

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The truck vibrates and shook horribly during my trip. So bad was the shaking that I could not use either mirror - this is a safety concern. I believe one or more of the tires need to be balanced. I have used U-Haul trucks many times so I know what is normal, this truck is not normal!

Mark C. on

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Amy W. on

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I reserved a 17 ft on Saturday the 26 for 10/30/19 to be picked up on South Parkway reservation # 80144484 and when I called on the morning of the 30th they informed me they did not have a 17 ft but they were giving me a 20 ft at the same price.The event I was participating in did not allow a 20 ft inside the building.This put me in a precarious situation so I called Uhaul.com to find me a 17 ft but they did not have one in Huntsville all they had was a 15 ft which I had to take because I didn’t have a choice and I could not get all my mdse on a 15 ft.The reason I made a reservation was to make sure I got what I wanted so I feel like you dropped the ball!!!

ASHLEY C. on

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David K. on

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The Safe Mini Storage team is awesome! They were very helpful and answered all of my questions. They helped me reschedule the equipment to a more suitable date, which greatly helped. Thank you!

William A S. on

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I will use again.

leigh M. on

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Earl F. on

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chris C. on

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Awesome people and the equipment was superior! My only complaint would be that I was charged $11.45 for gas... I filled the truck to the same level it was when I rented it so I was surprised to see the additional charge. That said, great people and great experience! I’ll definitely be coming back

Clark D. on

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No problem checking in or out. Attendants behind counter were very helpful.

Mark C. on

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Sarah M. on

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Janice T. on

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Friendly folks to work with. They treated my wife with utmost respect. Everything worked as told. It was a great experience.

Eric M. on

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Mark L. on

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good location but uhaul itself, not this location, messed up by sending my rental to the other side of the city and didnt bother to inform me. Location took care of me though.

Rick W. on

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BRIAN T. on

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Very helpful

Daniel F. on

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The truck was not cleaned when we got it. The windows were dirty, the cargo space was even dirty. The truck also has issues. Brakes are a big concern and the steering of the truck was horrible.

Michael C K. on

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The after-hours check-in app would not work for the Android. I suggest that the software techs stand in the hot sun and try to take a photo with a Galaxy phone/Android version 5.1.1 after creating an account on the phone. After 20 minutes of frustration because the app screws up the camera, call the support line, wait 20 minutes for someone to pick up, then hear them offer to send you the instructions and explain they can offer no other assistance. Then throw the envelope through the door and get charged for an extra day,

Lawrence H. on

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The tires had nails in them. There should be a checklist to check tire pressure. I checked them before I left and 3 of them had 10lbs of air.

Drake D. on

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It seemed like the wheels were out of balance, there was a lot of vibration at highway speed.

Laurie V. on

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I walked in to return the truck. I was the only customer in the building. I was told U-Haul is a "side gig" for us, "they are not our bread and butter so we have to finish what we are working on for Safe Mini first. Take a seat and we will check you out as soon as we can." So I stood there and watched them take inventory, wondering if their security cameras had audio to capture the scene. U-Haul is a great company but needs someone who is a better representative of the company!

Paul P. on

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This comment really has nothing to do with the rental locations but the equipment description. UHaul advertises the truck cargo area as a certain length when in fact it is not that length. Example is 15 foot truck is actually only 12 foot of usable full size space. That "moms attic" should not be included in the total length.

Alhambro G. on

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MICHAEL C. on

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Anthony J. on

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Excellent support and assistance!

Noel W. on

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Brandon M. on

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Donna was extremely helpful, really great job!

Shannon B. on

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Craig P. on

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Michael F. on

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Stephen N. on

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Mark L. on

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Great location with friendly, helpful staff.

SHERWIN F. on

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Marvin C. on

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Sam H. on

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Clay V. on

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Thomas P. on

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jeff W. on

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Walter E. on

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Open on Saturday - last minute availibilty, clean and well maintained fsvility. Prompt and courteous service. I was in and out in less than15 minutes with the trailer.

Curtis W. on

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GENE D. on

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staff performed hookup and thorough safety check

Lynda M. on

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Professional, very helpful, friendly.

Richard V. on

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David G. on

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JOE D. on

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I was told when I picked it up I could drop it off anywhere I wanted. When I called the customer service number to confirm drop off time I was told I had to drop it off at a specific location. This location was out of my way and cost me an hour of my time. Overall not a satisfying experience. It will be a while before I use U-Haul again

MICHAEL C. on

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Jared G. on

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CASMERE T. on

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Nancy S. on

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Everything was great

Michael D. on

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Joseph P. on

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Grayson S. on

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Excellent location, but selection of equipment should be increased.

Jason K. on

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CHRIS P. on

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Craig and Donna are nothing short of SHARP , UNDERSTANDING , PROFESSIONAL CONSIDERATE "PEOPLE PERSONS" !!! After a LESS THAN BELOW AVERAGE / MISERABLE experience with Uhaul in securing the truck I reserved on the Ms. coast , Craig and Donna were the MUCH NEEDED SHOT IN THE ARM OF SUNSHINE AND CUSTOMER SERVICE AT THE END OF THE JOURNEY !!! KEEP UP THE GREAT WORK , FOLKS !!!

Kim and Roger M. on

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Toby B. on

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William L. on

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This was a fast, easy rental, at an excellent price. I have had numerous experiences with UHaul over the past 40 years and this was, by far, the best. The truck was a new one, immaculate and a pleasure to use and drive.

Michael B. on

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This place is near my house and is new. The lady behind the counter was nice, thorough, and helpful. The location is clean and well-maintained; they are taking good care of this new facility.

CHRIS P. on

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As I explained to the Sales Rep , the vehicle that I rented was IN HORRIBLE ROAD CONDITION . 90 % of the time it was SHAKING HORRIBLY , AT SEVERAL TIMES TO THE POINT THAT I CAN ONLY DESCRIBE AS "CRUMBLING TO PIECES". . THE STEERING WHILE WAS SHAKING SO MUCH AT THE SLIGHTEST BUMPS IN THE ROAD FOR THIS NIGHTMARE OF A 14 PLUS HOUR - TO AND FROM - TRIP THAT MY ARMS FELT AS THOUGH THEY WERE BROKEN BY THE TIME I RETURNED THE VEHICLE . I HAVE DRIVEN THOUSANDS OF MILES WITH U HAUL OVER THE YEARS BUT NEVER HAVE HAD TO WORRY SO MUCH AND GET WORN FLAT OUT AT THE SORRY EXCUSE AND THAT THIS TRUCK WAS EVEN ALLOWED OFF THE LOT . THE GASOLINE EXPENSE ALONE ON THE "BARGE" IS ENOUGH TO MAKE YOU GO BANKRUPT WITHOUT HAVING TO WORRY IF YOU;RE GOING TO SURVIVE THE TRIP . SERIOUSLY !!!! I AM grateful to the sales woman who , at the time of renting the truck , contacted the national office (?) to see if we could get a discount on the miles because it was going to be a VERY HIGH MILEAGE there and return trip . She was very kind in doing so . As for the truck , as I told the sales rep the following morning after drop off , if it were a horse , it would have OR SHOULD HAVE BEEN SHOT, PUT DOWN AND CREMATED . SHAME ON WHATEVER IDIOT DEEMS THAT TYPE OF UNWORTHY AND DANGEROUS VEHICLE THAT GOES NEARLY OUT OF CONTROL WHEN HITTING THE SLIGHTEST OF ROAD BUMPS , CRACKS AND CREVASSES . NEVER AGAIN WILL YOU FIND ME RENTING A LARGE TRUCK FROM U HAUL !!!! - Chris Peterson - 205.447.3434 - toefloss2@hotmail.com

Antonia R. on

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Check in process was horrible. I did express check in which didn’t apply at all at pick up. I had to submit everything all over again. She also wanted another form if Id when I had already given a drivers license and major credit card. Kept saying it was U-Haul policy. If that’s the case then I should have been informed during online purchase so I would have been prepared.

Robert A. on

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April S. on

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Anna L. on

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the gas gauge and what the contract stated were not the same and I got charged $17.00 for gas. I returned truck with what the gauge in vehicle showed, BEWARE!!!

Tobias V. on

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Nothing, this location consistently provides superior service.

Tyler T. on

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Tobias V. on

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Best Uhaul experience ever!

Brian S. on

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Bryon S. on

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great help, friendly and will definitely be back. My now preferred location

Carmen S. on

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Everything was PERFECT!!! Wonderful experience!

vicky M. on

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I would like to thank Donna Stamper for all her help in renting a U-Haul truck. Donna was very friendly and very helpfully with all our questions. We will definitely use U-Haul with our next move. Thank you, Vicky Muir

Steven M. on

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Nice people - good experience!

Cecelia C. on

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Truck had 135,000 miles on it and very beat up. One tire was almost flat within 8 hours. Ordered 36 pads but only 18 available when truck picked up.

Jennifer L. on

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brittany F. on

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Paperwork was ready when I arrived. Quick, easy and super convenient for the location I was moving from and to!

Craig S. on

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Michele J. on

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Awesome , easy experience . Staff very helpful ! Would definitely rent from them again .

Amy M. on

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I think it's ridiculous that I rented a truck to move furniture and a refrigerator but the only trucks that have loading ramps are 16' or bigger. I'll never rent from uhaul again unless they decide to equip all if their moving trucks with loading ramps.

Caney K. on

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Adam S. on

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Joni W. on

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Calvin W. on

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The agent was short, abrupt and less than helpful. I advised I was just on the phone with the toll-free number to determine whether I could return the vehicle at his location as a return location didn't populate at the time of the rental. The pickup agent advised me to do so. The telephone agent advised if there were slots available to park the vehicle it was okay to leave at the location. I advised her there was a agent inside. Upon entry the agent advised there were no drop off schedule for his location. I advised why I was dropping the vehicle off at his location and the telephone agent guidance. He was short with his reply and said he was done checking in equipment for Saturday and the equipment would be checked in on Monday. I inquired about the dolly that was inside the vehicle, he stated it would also be checked in on Monday and leave it in the vehicle. I walked out of the location feeling I was bothering the agent. His customer service was less than desirable. The location is a new location and well maintained, but the agent wasn't helpful.

Nicholas O. on

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Friendly staff with great trucks. Couldn't ask for more.

Tommy B. on

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Brent L. on

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Lady at pickup of rental was super nice and helpful. The gentleman when we dropped it off needed a refresher course on people skills and how to succeed in retail.

Jared C. on

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Easy peasy Japanesie

Paul M. on

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Gina H. on

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DAVID P. on

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I do think it was somewhat overpriced. I used it for under 1 hour.

Kevin L. on

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Charles W. on

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Angel C. on

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Shawn R. on

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