Have used this location several times and they are always very helpful and professionalSANDRA H.
Moving Truck Rental in Brownsboro, AL at Safe Mini Storage #3
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Brownsboro, AL 35741
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Fantastic service. Thank youJames V.
Nothing. This U-Haul location has the best personnel I've ever seen.Charles A.
Not a thing. This was the best experience I've ever had with U-HaulCHARLES A.
Your check in after hours is not customer friendly. My iPhone browser would not ID location. I called your call for help number with no remedy. Agent was to leave note I called. This did not happen. If I am charged the fee I will decline payment until this is removed. I spent 45 minutes trying to use your process. Fix it! I'm sure I'm not the only customer that has had this problem. NHAROLD S.
We had issues with our truck, there was no heat, the check enginel light was on and it had not been cleaned or sanitized because the truck had the previous renters paperwork still inside the cab. We called to relay info, was told Michael Carter, the Area Field Manager, would resolve our issues in 3 days. It has now been 5 days and we still have not heard from him. Rebecca Sexton sent the email saying our file was #3047805. I emailed her today about not hearing from Michael Carter and she has not replied. Does not make me want to rent from Uhaul again, and not from this location.PHILIP R.
Make sure customers are aware they need pigtail extensions for tow dollies. We were not aware and was at wal mart at 11:00 pm trying to get proper cables. When we clearly should have been on the road. Putting us way behind.BRANDY P.
Absolutely no complaint. Service was great.DON C.
Great service and cooperation at Safe Mini Storage in Hampton Cove, AL.DARYL D.
U-Haul and this location agreed to take the trailer with no up-charge when I realized how close it was to where we had moved stuff. Our initial drop off location assignment would have cost us 45 mins extra driving - the UHaul system to call for drop-off help and the new drop location were both great.William H.
My experience was very positive! Friendly staff, fast and easy set up and check out. One of the best moves I have ever been a part of. Thank you so much!Anthony C.
Change the ride share experience. It was a ridiculous pain in my ass and cost me an hour of standing around waiting for the website to work.Jason T.
With any concern we had with the u-haul equipment, the response from the lady at the counter was... â€œwe are not u-haul.â€ She provided no assistance.JULIO G.
Absolutely awesome. Crystal, Kimberly, and Donna are a great team. The facility is spotless and their customer service focus should serve as a benchmark not only for their storage facility, but for the U-Haul company!Joseph C.
Fire the people working at that locationPatrick D.
The lady who helped me was anything but nice. She clearly did not want to be there and does not want to deal with U Haul. I was very disappointed.John M.
It was a very pleasant experienceCORNELL M.
The women who work there are extremely unpleasant and no help at all. They were quick to let me know they don't work for Uhaul. When I addressed an issue one said â€œI don't know what to tell youâ€. Never going backDenise R.
I was charged for 3 days but I only had the truck for 1 1/2 days. other than that it was perfect.Brian P.
Used U-Haul many times. Always good so kept coming back. Hopefully I won't have to move any more now. But if so I know who I'll be using.Myles H.
Good location, professional staff.Glen J.
The app does not work well. It kept kicking us out of it and it took over an hour and a half to get our vehicle on a Sunday.LOISANN M.
This location was great. Called me afternoon before I picked up truck on the next morning. Let me know the truck I ordered was at their location. Great Service. Will let others know how good this experience was. Far superior to the location on 72Ann S.
The truck vibrates and shook horribly during my trip. So bad was the shaking that I could not use either mirror - this is a safety concern. I believe one or more of the tires need to be balanced. I have used U-Haul trucks many times so I know what is normal, this truck is not normal!Mark R.
I reserved a 17 ft on Saturday the 26 for 10/30/19 to be picked up on South Parkway reservation # 80144484 and when I called on the morning of the 30th they informed me they did not have a 17 ft but they were giving me a 20 ft at the same price.The event I was participating in did not allow a 20 ft inside the building.This put me in a precarious situation so I called Uhaul.com to find me a 17 ft but they did not have one in Huntsville all they had was a 15 ft which I had to take because I didn't have a choice and I could not get all my mdse on a 15 ft.The reason I made a reservation was to make sure I got what I wanted so I feel like you dropped the ball!!!Amy W.