The location was fine but during my online experience it was a nightmare due to UHauls lack of support fot their own system that ask for information about changing location of pickup. 1. They change location, but didn't say they changed location except changing the address of pickup, so I thought I was going to the one I had selected. 2. This added mileage that they charged me for. Over 30 miles total. 3. Small uhaul shop has no power to adjust so called Huntsville regional manager and she said "we don't do that" and "would you like the complaint department"? 4.Mark at Customer Service was friendly and explained that nothing could be done until I returned the van. 5. Here is your review that allows UHAUL to have us grade the small company BUT NOT THEM. THINK ON THAT FOR AWHILE!
EDGAR G
Customer Reviews for Safe Mini Storage #3
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck I rented was clean and worked great for our needs. It did have issues shifting out of first gear. The group that rented the truck were great and I would use them again and recommend to a friend.
Scott CThe truck I was changed to was 18 miles away, which cost me about an extra hour, and then I was only able to get a 26’ truck, when I had reserved a 15’ truck. I already knew the biggest truck would be very hard to get to my new house and it was. On top of this issue, the ramp on the truck was stuck in and although several people tried, we were not able to use it and this made my load/unload way harder and slower. Due to the problem parking spot I was forced to use, it took me longer to get it out and returned. I came in 28 minutes late and was charged an extra day. I called in and got a claim going to drop that extra charge, under the circumstances. This rental experience was my worst ever with U-Haul.
STEVEN TWas told my original uhaul was given away. Then upgraded to a different truck. Then a location way out of my way. App doesn't work right. The process of doing things to be honest isn't usher friendly if having multiple people. Would rather have gotten unlimited miles after having to deal with everything. If I would've gotten it sooner wouldn't have gotten as wet either. But no. Location was fine. Review is based off u haul in general.
SHANNON BEasy and efficient process.
DONALD HCustomer service while checking out the equipment was excellent, friendly and professional.
JOHN FFriendly and helpful staff
WARREN OThe checkout process is very long and annoying. They need to streamline. My ride had to wait for awhile as I had to take bunch of pictures
KAWELOLEIMAKUA SThe driver’s door is messed up. It’s very hard to open and doesn’t close all the way which is very unsafe. The check engine light is also on. The girl working the shop was very friendly & helpful.
JULIE HThe young lady was very knowledgeable and fast.
Vicky LI had an excellent experience at this location. The young lady who works there is knowledgeable and efficient.
CHARLOTTE CBy making sure the van is clean. It was very dirty on the iside
Marilyn CVery good experience, especially ease of check- in and check out.
James Tno complaints
DINK TIt was a great experiance all around. Thanks!
ELISSA MService Manager was hands-on and made experience with tight time-line quick and easy. Job well done.!
ROBERT SPossibly not have to travel so far from homebase to pick up a truck or equipment for rental
RICHARD DGreat customer service!
GREGORY CThis particular truck seemed like it needed some upkeep and or repairs, the ramp was covered in mol or some sort of black slippery mildew or something, my friend and I spent 10 minutes trying to clean it off good enough so that we wouldn’t fall and hurt ourselves. we couldn’t get it all off, it was definitely a slipping hazard. We told the location about the problem so hopefully it got fixed but I hope no one hurts themselves on it because like I said, it really really was as slippery as glass, i could not get any traction whatsoever on that ramp, very dangerous!!.
DENELLE TThe process was easy, the employees were friendly and personable and helpful. Highly recommend this location!
JAMES GFalse information given. If i was able to return at any time on Sunday, that should have been communicated.
Kameron SThis location was extremely helpful. They got us a very clean truck at the last second when my original pickup was scheduled at a car lot dealer off of the parkway in South Huntsville. The other pick up location was super unprofessional! The main contact person that I worked with last week for my other uhaul was also there for this pick up but he acted like he didn’t work there and got in a car and left the property all because he overbooked his trucks and couldn’t be a grown up and tell us that. In stead he moves our reservation to a new location without warning, delaying our movers over 2 hours which cost me hundreds of dollars more than if he just simply grew up and said they overbooked. Safe mini storage however was fantastic and the woman at the counter was super nice and understanding. She explained everything perfectly and the truck was spotless.
Devon AKimberly ROCKS!!!!!!
SCOTT SFix your connectivity issues so that customers aren’t waiting for the computer to do its thing. That is the ONLY issue I had at this location. Everything else was perfect. Kimberly was very sweet and helpful as well!
Levi SThe girl that helped me yesterday and this morning was the sweetest most knowledgeable person I’ve ever met she’s an amazing asset to your company
Jason SWas not sure what to do with blankets and appliance dolly. Dropped off after hours. It might help to mention that on the app during the return oroxesss.
Darrin GWouldn't change a thing, excellent customer care!
Jordan DTruck has a bad exhaust leak. The after hours return process is junk
John WOne of the best locations.
Noel PEmployee was very pleasant and helpful.
kevin vDropped off. Sign said closed due to "No Power" This morning I saw that they charged me $20 for "after hours" charge. I will be disputing this charge with my CC company
Michael MContinue the outstanding work by Kimberly. She handled the pre and post rental activities perfectly and made it look easy. Also Shorty, who handled my reservation, was very good, knew all the right questions, had all the right answers.
Michael RTruck had some age on it and the last person to rent it was a slob who trashed the interior. It was cleaned up well but there was residue, nothing bad just a picky point. Rental experience went very smooth and the truck had no mechanical issues. I had drive 400+ miles dead head to the destination and was beat to death the entire distance. Trip back with a load was a much better ride. Nature of the beast, these trucks are designed to travel with a load. Had good power. Fuel mileage was 11mpg both empty and loaded. Have rented many times to move family, will do it again and recommend these guys.
Brian BN/A
JULIO GAlthough serviceable and safe, the truck itself is worn out and needs to be salvaged. Steering is very loose and the suspension is worn out - not a good reflection on UHaul. Has nothing to do with this pick-up location.
James DNo improvement is necessary.
RENE CThis location was all about customer service and their commitment to U-Haul.
Cathy WThere was a check engine light that came up once I cranked the engine up. It did not affect the performance of the truck though. I noted it on the return at another location.
Les HWe simply left the truck late at night, with no issues.
Pam WI did get the rental back 2 hrs before I was scheduled I couldn't get my phone to respond to the check in for some reason. Donna the sales associate was very helpful knew what size I needed and very nice, sweet and very polite
Donna CGive the young guy customer care training.
Linda AStaff were very helpful and polite to the cudtoner
ALMA HI get it with quarters of tank and put it back with half of tank, no refunds!? Why?
Moath AI rented the truck online. Uhaul changed the location without telling me. I was supposed to get a call but no one called. Since the facility was not staffed I had to use the mobile app to get the truck. The app would not accept my pictures. When I finally got up with a uhaul rep she said I had to use Chrome to access the website then hung up before I was ready. Had same problem trying to return the truck. Fortunately I had a friend with me with iPhone. I will never do this again.
Victor DChecking the equipment out and back in was a breeze. Staff was very helpful.
Kenneth FEverything went extremely well!
Jack WAwesome experience!!
Noel PNight and day difference.
Roy DThe windshield of the truck was very dirty on the outside. I would recommend cleaning the windshields before each rental.
Kyle YAfter hours drop off was quick and easy.
David HBetter rates. The mileage rate is excessive.
Tim HCan’t think of anything at the moment. Donna was great!
Nancy HI am supposed to get my receipt by email. It has been almost two days since. I returned the truck, and I still don't have a receipt.
Charley MThis the third or fourth time I’ve rented from this location. Always excellent service! Five stars!
Thomas BNothing really. Cup holder was broken but was hard to tell if you didn’t actually open it. Could not get the check in after hours to work on the website. That was frustrating. It kept telling me my session had expired. This location offers exceptional customer service though
LOUISE C