Customer did not leave a comment.Dawn P.
Customer Reviews for Safe Mini Storage #4
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy drop off with online instructions. Location was closed but not cluttered.STACEY F.
Customer did not leave a comment.Ross R.
Customer did not leave a comment.Mike R.
Customer did not leave a comment.Tiffaney R.
Customer did not leave a comment.Angela A.
Customer did not leave a comment.bob J.
Staff was rude. Tried to lie and say I ran into her knee after steadily making fun of my backing up skills. And was close enough and thought instead of risking damaging everything lifting it to put it on the ball and she tried to act like I pushed it into her knee. Which was a heavy over statement. More like she leaned toward it yelling at me to stop. And I hadn't even moved it yet. And then continued to make fun of my driving skills upon drop off of the equipment usedJamie D.
Lady in office was nice and helpful. Was in and out very quick .Tammy H.
The â€œmanagerâ€ lady is a surly woman, abrupt to to point of rudeness. I had come to the facility, with my son. We attempted to attach the trailer to the truck that would pull it, and the same woman stated (quote). â€œYou wanna get outta the way, and let me do that?â€ Our attempt at kindness was met with a very unprofessional attitude and rude deportment. While she was hooking it up, she determined that the wire harness had an abrasion on it. She sent the other employee to the next trailer to scavenge one from it. To our surprise, while the brake lights worked, and turn signals worked, the next morning, (4:00 am), we find out the taillights DIDN'T work. We mentioned that after returning your equipment (1305 was the number on the trailer), and she said â€œdon't worry about itâ€. The defective lights caused us to have to run close behind to make the reflectors look like taillights I'll use Ryder next time.John G.
Customer did not leave a comment.Steve L.
Very polite and helpfulJammie Q.
Customer did not leave a comment.Shelmon M.
Customer did not leave a comment.Bernard C.
Put trailer jacks on your trailersBran B.
Explain the costs involved in detail before up rent to people, not at the checkout only !Brad G.
Fast and easy service was provided at this U-HAUL location.Linda M.
we rented the uhaul for a few hours. it wouldnt even crank. we ended up having to get a smaller one which cost more and took us double time to move. the customer service rep had a bad attitude and just really didnt seem to careJessica M.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Demetrius W.
I took pic of gas gauge and mileage before I left. I put gas back in and put considerably more gas in than there was when I got in. Employee tried to tell me it wasn't filled to half. I showed the pics. Somehow my problem they didn't pre trip vehicle to know it wasn't at half when I got it. I was there first thing. No one else had rented it that day. Employee said their first day back.Mark P.
Customer did not leave a comment.Loren B.
Nothing everything was wonderful n on point plus my storage was right next door thank y'all so much everyone was nice n polite keep up the good workVanessa H.
Customer did not leave a comment.TIJUNG H.
Customer did not leave a comment.Ray L.
Customer did not leave a comment.Andrew L.
The business was not open when we dropped of the truck.Terri M.
Staff at front desk were outstanding!! But the truck was filthy and reeked of cigarette smoke. It should never had been rented in the condition it was in.Alan T.
Great customer service at the location!!!Natasha F.
Customer did not leave a comment.glen H.
The ladies at this location were very nice and helpful.JOHN B.
Customer did not leave a comment.Glenn G.
Customer did not leave a comment.Latanya E.
Even though I rented the truck for a local move the truck was horrible and needs to be retired completelyAudra R.
Got over charger and swindled busy uhaul for the last time. There is no customer service and they get over on u. I will never use uhaul again.Stephanie B.
This review is about uhaul and not the people I dealt with at the pick up location. Uhaul in general has the absolute worst customer service I've ever seen. Uhaul makes your order fit for what's more convenient for them not you. My order was scheduled to be picked up close by my house so I didn't have to travel thus adding more miles, that I have to pay for , to my trip. The day of my move I got a notification that uhaul moved my pickup location to a completely different area. I didn't have time to call or re-arrange. This added 20 miles to my total trip count which costed me an additional $20. The location I was originally supposed to pick the uhaul up from was great to work with and even told me they would offer me a discount bc they didn't have the truck I wanted. Of course when uhaul switched my pickup location the people at the new location had no idea what I was talking about and wouldn't give me a discounted rate. All in all uhaul made my move SO much more of a headache. Next time I move I will make sure that I don't have to use this company.erin M.
Customer did not leave a comment.Kissy M.
Customer did not leave a comment.Ron M.
Ms Lori is awesome she has great customer service she really help me when I was in need I'm so thankful for herChavis C.
Customer did not leave a comment.Robbi A.
I will never rent uhaul again.Rodger J.
Online/mobile check-in for return was somewhat tasking. Website had glitches that cause a restart of process several times, which took about 15 mins of precious time.Ann H.
Customer did not leave a comment.Sam L.
Absolutely this has been one of the best experiences.Donald A.
Great communication, outstanding customer service! Staff went beyond expectations to insure our satisfaction!Dirk B.
Customer did not leave a comment.Mary M.
Customer did not leave a comment.Hanna W.
Customer did not leave a comment.Douglas W.
Customer did not leave a comment.Katherine B.
Customer did not leave a comment.Kimberly S.
Customer did not leave a comment.Maurice I.
Customer did not leave a comment.Brooke R.
My truck needed an alignmentJasmine A.
Customer did not leave a comment.TAYLOR S.
Customer did not leave a comment.Caroline H.
Customer did not leave a comment.Christopher P.
There's a sign in the cab of the truck about your box exchange program so I left a few empty boxes in good condition in the truck at drop off, but this location doesn't participate in this program. I had to go back and pick up the boxes after dropping off to avoid a clean up fee. You could either remove that sign or inform future customers about this to avoid that from happening again.Ann S.
The manager was very nice, I would recommend her to anyone. Big thumbs up...REYNALDO W.
Customer service was excellent. Heather was very knowledgeable on how to connect the trailer to our truck. Everything went smoothly and pricing was fair. Good experience all the way!Debra J.
Great guest servicemichael M.
Everyone was pleasant and helpful. Hats off to Laurie..James S.
Customer did not leave a comment.WALT V.
Outstanding Crew and service! I will definitely rent here again !! Easy Hook-up and Drop-Off.Gary J.
Customer did not leave a comment.Ernie S.
Customer did not leave a comment.Lydia H.
Outstanding service!!Brenda W.
Customer did not leave a comment.Mark L.
Customer did not leave a comment.Zachary L.
Great customer service!!!George R.
Customer did not leave a comment.Robert U.
Customer did not leave a comment.Andrew L.
The Staff was 2nd to none, professional polite just all around awesome experience! Thank youRodney S.
It was ok for my first time using the smartphone feature, I think you've figured out the moving process problemsAnthony A.
Smooth process, absolutely no problems!Clarence L.
Customer did not leave a comment.Brian D.
Pick up location was changed with out notice and price went up after so after a hour on the phone they got it figured it outCharles B.
The place was clean but fwat made ita bad experience was Craig co worker very rude nasty attiude her demenaor was very bad...she seem predjuice treated me and my kids like we coukd afford uhual...her vibe was off...i know kept uhual a lil longer but stuff came up was not high jacking the equipment...if it wasnt for her yall would get 5 stars mr craig was kool and helpful....Angela B.
Customer did not leave a comment.Cynthia M.