Customer Reviews for Safe Mini Storage #4
(U-Haul Neighborhood Dealer)

184 reviews

13102 Hwy 49   Gulfport, MS 39503

(228) 265-5189

Hours

  • Mon–Fri
    9 am–4:30 pm
  • Saturday
    9 am–3 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022 - 12/26/2022: Closed

Services at this Location:

Contact Us

(228) 265-5189

13102 Hwy 49
Gulfport, MS 39503

Services at this Location:

Hours

  • Mon–Fri
    9 am–4:30 pm
  • Saturday
    9 am–3 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022 - 12/26/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The brown haired lady atthe front desk was beyond rude, from the time I picked up the truck to the time I brought it back! I was unaware that I had to sweep the back of the truck out, it was my first time using uhaul and se told me if I didn't yall would charge me 25 extra dollars, so I proceeded to tell her I didn't have a broom on hand, she let me use one of hers so I swept te truck out and was headed back to the office to put it back . This woman started yelling at me "bring me my broom back" like I was gonna try to still her dollar tree broom! She proceeded to tell me what my final charge was that didn't add up but by that point I was ready to go, I been moving all day and wasn't about to put up with someone who clearly hats there job! I will never use uhaul again! You need to have a class on customer service!

Sarah B. 
Rating:
3.0

This is my second time doing a one way rental. The experience is frustrating, get little help from the phone lines, and creates a lot of anxiety for the client. My equipment wasn't given to me where I asked for. They sent me 2 hours away from me. Then they moved it 2 days. And when I went to the place to check it out, they said it was still not confirmed. I finally managed to reserve it, thanks to an amazing girl at the front desk at the 16901 N Cleveland Avenue store. She managed to reserve exactly what I wanted, and confirm it. I don't understand how this keeps happening and nothing is done to solve it. I had to lose work days, reschedule days off, and ended up running around town and spending hours in the phone to try to get this fix.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

RAQUEL G. 
Rating:
5.0

Customer did not leave a comment.

marvin C. 
Rating:
5.0

Customer did not leave a comment.

Cody C. 
Rating:
5.0

Customer did not leave a comment.

Diana J. 
Rating:
5.0

Customer did not leave a comment.

Beth A. 
Rating:
5.0

On the trailer I rented, improvements have been made, all new hook up, no more long chains, cables much better

Kenneth T. 
Rating:
2.0

The truck reeked of cigarettes and had ashes all over the console. I had to clean it before I could drive it. I found two empty bottles under the front seat as well. The back of the truck had not been swept and had 4 blankets in it. The word lock didn't work. The office was closed during normal business hours. The regional manager had to come out which took an hour. He was very helpful and nice but he did not see the cab of the truck. I just picked up the key after he got the word lock opened.

Debbie L. 
Rating:
5.0

Great experience. Thank you.

Tevin B. 
Rating:
5.0

Customer did not leave a comment.

LaKen W. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
3.0

Customer did not leave a comment.

Rayshaud N. 
Rating:
5.0

Everything was excellent I got beautiful customer service the ladies were very nice and friendly thank you for good service and beautiful smile 😊

Andrea A. 
Rating:
4.0

Customer did not leave a comment.

Martin R. 
Rating:
5.0

Customer did not leave a comment.

TONI T. 
Rating:
4.0

There were some problems with this rental. I ordered two dozen blankets and was told on the pick up day that they were not available. Was then told that I could call UHaul customer support or another location to find some. I asked if it wasn't their responsibility to find the blankets and was told that they worked for Mini Storage, not UHaul. Fortunately I was able to pick up blankets at my usual Pass Rd location. The second issue was that the battery died (or was drained - check with the Copperfield location). I had to jump it three times. The third issue was that the driver's door was difficult to close. I've seen this with UHaul trucks in the past where the top hinge seems to stick, eventually warping the door.

patrick S. 
Rating:
5.0

Customer did not leave a comment.

Mitchell S. 
Rating:
5.0

Clean site. Good customer service.

MAJELLEN C. 
Rating:
5.0

Customer did not leave a comment.

deejay J. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
1.0

Customer did not leave a comment.

Marcella P. 
Rating:
4.0

Customer did not leave a comment.

GARY K. 
Rating:
5.0

The two ladies in the office was great!! Very helpful n friendly...definitely recommend them. The truck was clean n very comfortable...thank you

Betty P. 
Rating:
5.0

Very friendly workers

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

Linh N. 
Rating:
5.0

Customer did not leave a comment.

clarence L. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
3.0

One of the staff working Saturday didn't have a pleasant attitude. Her tone was abrasive, the older lady working was very pleasant and helpful.

Terrance W. 
Rating:
5.0

Customer did not leave a comment.

Gregory W. 
Rating:
1.0

Rude argued with me about how many days I had it rented for. Told her to look at my reservation she said she did not work for uhaul. I ask her to let's do a inspection of truck, she said no need too it is all documented of any issues on vechicile . I ask her for a copy said it was not necessary, inside can I had to wipe it dirty, old paper towels in truck . Very disappointed and definite this establishment does not want to deal with uhaul customers

Harvey K. 
Rating:
5.0

Customer did not leave a comment.

Martin P. 
Rating:
5.0

Customer did not leave a comment.

Bob W. 
Rating:
2.0

Ac didn't work and there was ash in the in the cup holder

Tyler O. 
Rating:
4.0

The lady who helped me was real helpful, she did well

Santos S. 
Rating:
4.0

Both employees that I dealt with were extremely rude.

James H. 
Rating:
5.0

Customer did not leave a comment.

Cade F. 
Rating:
5.0

Customer did not leave a comment.

Eula W. 
Rating:
5.0

I didn't like the perimeter bumper/tie off rails. Te bumpers were mounted tight to the walls with slots for straps which didn't work well. Previous trailers I rented had a space between the rail and the wall giving easy and unlimited tie locations.

Gregory W. 
Rating:
5.0

Customer did not leave a comment.

Kristopher C. 
Rating:
4.0

Customer did not leave a comment.

David A. 
Rating:
3.0

Stiff was very nice and patient.

Reba N. 
Rating:
5.0

Customer did not leave a comment.

Brandy D. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

The rental location was clean and well maintained. The clerk was very kind and helpful. The truck had not been cleaned in the cab nor in the back by the previous renter. There was also a tail light out.

JANE B. 
Rating:
5.0

Excellent

hubert C. 
Rating:
4.0

Customer did not leave a comment.

Ashley A. 
Rating:
5.0

It was a large truck, but extremely easy to drive. Great experience!!!

David B. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

We dropped off on the first but the return process was super easy.

Aisa L. 
Rating:
5.0

Moro drop off of equipment.

Duwayne K. 
Rating:
1.0

The rental process was effortless, but the young lady that I spoke with after my rental was very rude. I failed to put gas in the vehicle, my fault, and i left an item in the vehicle, it was very dark In the truck that night and I couldn't see. I take responsibility for those charges. However, I only ask her to break the items (charges) down for me, cost, and she was very angry! Didn't feel as though she had to do it, she said she didn't have time to do that because she had laryngitis and couldn't talk, and in addition to that she had two people in front of her waiting to be serviced. I guess I was no longer of importance, not a true customer at that point, you have my money after all. I didn't like her tone (with laryngitis) nor did i like the way she brushed me off. I was very calm and never raised my voice, but she was short tempered and got mad. I very disappointed. 12/14/21.

Kim K. 
Rating:
5.0

Customer did not leave a comment.

MELINDA W. 
Rating:
4.0

N/a

valescia D. 
Rating:
5.0

Dropped after hours, but easy delivery. Thank you.

Kathy C. 
Rating:
5.0

Customer did not leave a comment.

WADE S. 
Rating:
5.0

Customer did not leave a comment.

Wendy B. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
4.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Glendon E. 
Rating:
3.0

Customer did not leave a comment.

TYSON S. 
Rating:
4.0

Customer did not leave a comment.

ALFRED S. 
Rating:
4.0

Employee was helpful dropping off equipment

EDDIE B. 
Rating:
2.0

I have extra charges not explained. I booked my rental I Diberville but was sent to gulfport which you company got me on mileage when origami location was 5 minutes from my house. In future going with another company not scamming people.

Suzanne W. 
Rating:
5.0

Customer did not leave a comment.

Tommy E. 
Rating:
4.0

Customer did not leave a comment.

LISA W. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
1.0

The lady in the office was incredibly rude throughout the entire rental procedure. She talked down to me when I asked why I needed to swipe my card again after I had already entered payment information on the U-Haul website. After much pressing she informed me that it was a hold that be released after it was charged again at the office. I told her upon pickup that I might need the trailer an extra day and asked if I could simply keep it and be charged for an additional day. She said yes. Then on the day after the initial return date, she called me and asked me why I hadn't brought the trailer back yet. I explained to her that we had discussed me keeping it an extra day. She said she didn't remember this and stated “you could at least call us if you decide you want to return my equipment late.” This was infuriating as I had already discussed this with her and for her to call multiple times asking like I did something wrong was insulting. I normally don't leave reviews or feedback but this was an abnormally low level of customer service.

Tyler J. 
Rating:
4.0

Customer did not leave a comment.

JARVIS L. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
4.0

The trailers right back tire was dry rot and we end up getting a flat. We did 4 1/2 hours for roadside assistance which we paid for and nobody ever came. The goodness of a good Samaritan got us on our way

Jacqueline L. 
Rating:
4.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Perfect

Wallace R. 
Rating:
4.0

Customer did not leave a comment.

Jerry E. 
Rating:
4.0

Customer did not leave a comment.

Cathy C. 
Rating:
5.0

Excellent as expected

David J. 
Rating:
5.0

Customer did not leave a comment.

Dawn R. 
Rating:
1.0

I told the person that they need to get the mileage checked on the truck when we took it back because it's not reading correct that I knew how many miles we went and the truck had something different so they were cheating customer's. We also told her the blankets were wet and needed she said she could just charge me $25.00. She pointed to the sign in back of truck said I should of read the signs. I am 68 years old and I do not climb in trucks. I guess it's to much trouble to tell us when we reanted the truck. I put as much gas as the pump would allow but did not show full she was going to charge me $8.00 + because she said I was one line less than what she said I should have. I've had bad experience with uhaul and I will not tell anyone to use them. We did everything we was told to do and it stil

Margaret W. 
Rating:
5.0

Customer did not leave a comment.

Larry P. 
Rating:
5.0

Customer did not leave a comment.

Marcus H. 
Rating:
4.0

I had to sweep the truck out prior to use. The steering was very loose and it had to be driven extra carefully. The vehicle if that size with bad steering could cause serious injuries.

Kenneth J. 
Rating:
5.0

None at this time. Both employees were super nice even though they had lost power and no computers to enter my info. They walked me through how to get the app and check out my truck that way. Awesome job ladies!

Christopher W. 
Rating:
1.0

Horrible service .. rude people work there

Ashlie L. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

Customer did not leave a comment.

AMANDA H. 
Rating:
5.0

Just continue giving the great customer service you provided for me. Thank you so much and God bless all of your employees for doing an outstanding job well done! Sincerely, Ms. Cheri M.

Cheri M. 
Rating:
2.0

Unfriendly staff. Salty woman told me that because I was late (due to traffic and navigation issues which I explained), I was lucky that my reservation wasn't cancelled and the trailer I had booked wasn't taken by another. Also told (unpolitely) to turn off my car because she was “eating my exhaust.” Very clean restroom.

Anne M. 
Rating:
5.0

Customer did not leave a comment.

Lashanda J. 
Rating:
5.0

I had a bit of a hold up and couldn't get anyone to help me unload the truck, the lady at the front desk was understanding and was able to extend my rental with little to no issue. Great experience!!

Joel B. 
Rating:
3.0

Customer did not leave a comment.

Jacob R. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Thanks

James S. 
Rating:
5.0

Best Customer Service on the MS Coast. Thank you very much!

Louis S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia C. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA C. 
Rating:
5.0

The ladies in the office were so nice and super fast got us in and out and on our way. This place also has some of the cleanest self storage units I have ever seen! We relocate every few years due to work so we encounter more rental and storage facilities than most and this place is top notch all the way around!

james D. 
Rating:
2.0

The U-Haul was so disgusting my bed and box spring is stained black on one side!!! They could have at least swept it out. There was some type of rust on the floor as well.

Ashley P. 
No reviews have been submitted for this location.

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