Customer Reviews for Safe Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Safe Self Storage

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Milton T. on

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I don't know what you could do to improve the truck was nice new equipment clean everything went smooth A-1 thumbs up

David L. on

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VENUS F. on

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VERY RUDE AND UNPROFESSIONAL PERSONNEL

brent b. on

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Customer service was nice.

Myrtle C. on

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Everyone and everything was great.

Danielle B. on

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The truck was at the location as required.

Tanner C. on

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the ladies in this office are top notch. the are friendly and very helpful.

Steven W. on

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Safe Self Storage in Willis is an excellent place

Chad B. on

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Although we were having trouble with the computer the staff member stayed calm and apologized in a very kind manner. She was doing everything she possibly could to resolve the challenge. Thank You.

THOMAS A. on

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David C. on

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Lee B. on

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Philip M. on

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Brian B. on

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Lorinda B. on

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tommy f. on

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Great trailer, the best i've ever used. Thats why i keep renting them. I would like to buy one. Tommy F./ Conroe Tx.

Brian T. on

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All is good

Gina G. on

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Love these ladies! They’re always professional, courteous and with a smile. They jump in at the last minute to make things work for you too.

Lisa M. on

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mike t. on

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Both employees were very friendly and helpful.

William A. on

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Elizabeth S. on

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Richard E. on

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Bruce M. on

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I called your called center and did not get a call back in the time I needed the truck so I went directly to this location and they were great. Your callback system is probably OK if you are booking for later but it isn't great when you need a truck right away

Michael L. on

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Everything was great....

Twyla B. on

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Excellent customer service.

Shelley R. on

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Wesley B. on

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The one double space was filled with a car. I had to park in a regular parking spot.

clint w. on

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Nothing to improve. My experience was fantastic. Great customer service, very professional and accommodating.

Brian C. on

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Ronald M. on

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Jessica W. on

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I’m a single mom and was renting a trailer to haul some stuff and couldn’t of picked a better location! Absolutely loved the ladies in the office! Very friendly, knowledgeable and helpful!

Maurice E C. on

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Just do what you are doing.

James K. on

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Bill M. on

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Gary M. on

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John D. on

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Paul P. on

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Not well signed from the road. Helpful and very close and convenient

Charles Y. on

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Extremely polite and courteous employees at this location. Trailer was in excellent shape (tires were in great shape, clean interior, all lights work). I almost drove off w/o furniture pads and they stopped me to get them for me. These ladies are wonderful.

Michael N. on

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THOMAS J. C. on

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BEN R. on

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Michael A. on

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Brock G. on

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This location is always very helpful and nice. They meet you outside and take care of all the paperwork while you unhook the trailer. Awesome customer service!!

Howard R. on

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Holly J. on

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Great and friendly

WESLEY P. on

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Troy K. on

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Laura H. on

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The women working here were totally helpful to me, a novice trailer hauler. We made it through and feel like we could do it again.

Christopher B. on

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Elizabeth M. on

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Imogene L. on

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Jason T. on

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Derald M. on

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Kimberly S. on

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RAMON S. on

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Christy W. on

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BUTCH D. on

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WELSEY T p. on

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Sue was very helpful

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brian h. on

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Easy in and out without any problems.

Janice R. on

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Gilbert G. on

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Very professional and friendly, great customer service. One of the best uhaul experiences I've had.

martha N. on

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Jeremy N. on

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The location was great uhaul on the other hand was horrible they changed our pickup spot I paid movers for 3 hours to stand around while I had to wait for them to get the app to work right to be able to even leave with the truck. I will never use uhaul again

Don K. on

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Sue was excellent. I wish I could say the same for U Haul and the website.

Julia M. on

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Employees not too knowledgeable or friendly. Not rude , just all business and seemed to be very occupied. Seemed disorganized, multiple events of searching and checking and looking. Paperwork not ready, lots of shifting and shuffling. Failure to provide me with complete information, so I had to to return to Office a couple of times. Apparently a lack of communication between employees as evidenced by one would tell one of them something and then later a different employee said that she wasn’t aware . One employee ought to handle transaction from beginning through completion. We got everything done , but it should have gone much more smoothly.

Sid B. on

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Very pleasant experience and great staff.

charles b. on

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Friendly service

Thomas C. on

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nothing . They were nice and it was very enjoyable .

Vyrlon C. on

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John Q. on

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martin a. on

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Ronan M. on

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Friendly and helpful staff. I highly recommend them. The trailer itself, was old, rusted, and in pretty poor shape, but it held together on the 1,600 mile trip; this shouldn't have any bearing on choosing to select this location as they get what is dropped off to them. Unfortunately, the location had no tools to tighten down a loose hitch ball on site and the nearby mechanics were closed, so I drove into town and bought them before coming back to hook up.

Scott B. on

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Joel J. on

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martin a. on

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martin a. on

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kathy c. on

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Robert B. on

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Sue and Allison very accommodating and friendly. Will definitely use their services in the future.

Charles P. on

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Harry F. on

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Open earlier

howard l. on

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Timothy K. on

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I originally confirmed this transaction to pick up at your location in Montgomery, TX. Their trailer was returned damaged and they had no others so I changed pickup to the Willis location. Your representative at the Willis location changed my drop off point, incurring an additional $27+ in fees without my consent, as it was my credit card being billed. There should have been no change in my rate/fee without my consent since my credit card was used.

BONNIE B. on

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No suggestions. Manager Sue was very helpful and efficient. She made the process easy to understand, was very thorough and polite! I locked the keys inside the truck and she went above and beyond to assist me, even after hours. Excellent experience as the customer and I will definitely recommend this location to friends!

Rollin L. on

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JIM E. on

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Justin Q. on

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Have the right size trucks available at all locations.

Tanya S. on

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Outstanding customer service, wonderful experience.

Cindy D. on

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Charles H. on

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Robert R. on

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Nothing

Patrick I. on

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RONI H. on

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Randy S. on

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Randy S. on

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Scott Q. on

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KEITH J. on

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Sue's customer service was excellent

Russell A. on

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