Customer did not leave a comment.
DAVID P
Customer Reviews for Safe Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Install cruise control on your vehicles
Barbara KNothing
Karan JNot much what your doing is A okey
EDWIN OAmazing customer service!!!
CYNTHIA RHave what you promise.
Patricia GTruck could have been a bit cleaner. Rating is difficult since these trucks are used, abused, and uncomfortable to drive anyhow. This truck had 126k miles on it and rattled horrendously. But, that is to be expected. It performed the job it was intended to do.
Paul WNo one at site just a drop box
David BGreat service
CHARLES Bfriendly professional service with a smile,
CHARLES BNone
Karan JAll went well with the rental; staff were very knowledgeable and helpful. Not so much with the after-hours return. (This is not a negative comment about the rental location, since it was closed at the time of the rental) The U-HAUL app kept freezing-up when I was trying to do the return. I reached out to customer service and was given a url: www.uhaul.com/share, to complete the return. The section for "return the truck" froze-up on the Uhaul website, also. In the end, I copied the mileage and fuel level on a slip of paper, which I slid into the key ring, which I then put into the key dropbox. Apparently, it worked, because I received a final receipt for the rental. Note: I had location-sharing (GPS) and LTE turned on, at the time of the return attempt.
PAUL HAmazing staff.... excellent job... loved every part of the experience... easy and pleasant
Edward TNo improvement
KARAN JFast friendly and convenient. Great small town service and everything went exactly as planned.
STEPHEN HNothing
LULA BAdd phone connectivity in the truck for charging.
ANDRE BLike to app based check in and check out process.
Paul VThis location is always clean, the staff is friendly and knowledgeable.
Jason PFast friendly service
CHARLES BNothing, excellent service...Ty
Pete TFriendly and quick service
RUSSELL DCustomer service can be improved but overall okay. I appreciated the taking to explain things despite it being a long day and us all over the place.
SABRINA HHave more people behind counter
JOE OEasy and smooth drop off
Arthur HOutstanding customer service
Roxanne DThe office itself once we knew it was there was great. The online rental part was awful and Wanda the online help was terrible. That woman had an attitude from the first phone call. She would call ask a question get the answer and immediately hang up. She had absolutely no manners to ask me if I needed any kind of help and didn’t even give me time to ask a question cause she would just hang up. She changed the contract to the drivers name made more work on me. I was renting the truck and had an extra driver. We stood out in a hot parking lot on our phones trying to get the keys and 45 minutes later we had them and then we found out there was an office to pick up blankets and the extras I rented. The woman in the office was very nice and helpful and she made the experience a little bearable. But without her it was an awful experience and I will not ever do it again.
Austin LEverything good
JOHN WThe #4 box is super far away from the other three and the u-hauls and it sits in the sun so it was burning my hands as I was trying to open it.
Jayden PThe ladies in the office were extremely nice, quick and made it a nice experience. I like that it is close to home.
MARIE GThey are very nice guys. I always use them when I have delivery in that area.
Fabian FYou made dropping off the truck very easy.
Mark SExcellent experience very helpful and friendly and the truck was in excellent shape.
Jimmy WThank you 😊
Estaban MDrop the iPhone loading procedure for rental, make it all with person staff, stop being trapped by “let’s go digital” madness.
Matthew FAll went smoothly and staff was extremely helpful.
Jim MLocation booked was not pick up location. Charged extra due to your error.
Jennifer TTook to long to drop truck off. When scanning the drop box bar code nothing would load. Location settings also don't work well in that area.
Jeremiah JNothing in particular :]
alexander iSue and the team in Willis are super nice! I will definitely recommend them to my Clients.
margaret dN/A
Paul HPeople n customer service was great truck had roaches engine made weird rattling noise again customer service was great
Franklin DNothing
Ashby HStaff was very friendly and helpful.
ROLANDO TFriendly and helpful staff. Truck was in excellent condition and performed extremely well.
Karen HThis was one of the best U-HAUL trucks that I have ever rented. Thank you.
Joe PFantastic. The application and instructions worked great and were easy to follow. I couldn't have been more pleased with the experience.
Eric DVery helpful staff
Matt RN/A
DAVID GAll is fine
CARLOS Ggreat service at this location
CHARLES BThe location was very inviting, and they provided excellent customer service. I recommend anyone in Willis to do business with this location!
Charlie CAsk customers their experience level with the rentals and go over the intake and out take process.
Blake SVery friendly and accomodating
Kimberly RThe key box is too far from the trucks and causes back and forth during the checkout process. The app is all very slow and we had issues on the app with both checking out and returning the truck.
Evelyn WThe best Uhaul experience we’ve ever had has been at this location. Staff was friendly, helpful, and exceeded our expectations. We will gladly rent again with them.
Monica MPerfect service every time
Rick CNo commet
Richard CNothing
Steven W