Customer Reviews for Safe Self Storage
(U-Haul Neighborhood Dealer)

767 reviews

10533 FM 1097 Rd W   Willis, TX 77318

(936) 228-4054

Office Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(936) 228-4054

10533 FM 1097 Rd W
Willis, TX 77318

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

DAMON S 
Rating:
3.0

Customer did not leave a comment.

HEATHER L 
Rating:
4.0

Not much what your doing is A okey

EDWIN O 
Rating:
5.0

Customer did not leave a comment.

BRIAN J 
Rating:
5.0

Amazing customer service!!!

CYNTHIA R 
Rating:
5.0

Have what you promise.

Patricia G 
Rating:
3.0

Customer did not leave a comment.

Dennis A 
Rating:
5.0

Customer did not leave a comment.

JAMES M 
Rating:
4.0

Truck could have been a bit cleaner. Rating is difficult since these trucks are used, abused, and uncomfortable to drive anyhow. This truck had 126k miles on it and rattled horrendously. But, that is to be expected. It performed the job it was intended to do.

Paul W 
Rating:
5.0

Customer did not leave a comment.

JANET M 
Rating:
4.0

No one at site just a drop box

David B 
Rating:
5.0

Great service

CHARLES B 
Rating:
5.0

friendly professional service with a smile,

CHARLES B 
Rating:
5.0

None

Karan J 
Rating:
5.0

Customer did not leave a comment.

TARONE D 
Rating:
5.0

Customer did not leave a comment.

DANIEL C 
Rating:
5.0

All went well with the rental; staff were very knowledgeable and helpful. Not so much with the after-hours return. (This is not a negative comment about the rental location, since it was closed at the time of the rental) The U-HAUL app kept freezing-up when I was trying to do the return. I reached out to customer service and was given a url: www.uhaul.com/share, to complete the return. The section for "return the truck" froze-up on the Uhaul website, also. In the end, I copied the mileage and fuel level on a slip of paper, which I slid into the key ring, which I then put into the key dropbox. Apparently, it worked, because I received a final receipt for the rental. Note: I had location-sharing (GPS) and LTE turned on, at the time of the return attempt.

PAUL H 
Rating:
5.0

Amazing staff.... excellent job... loved every part of the experience... easy and pleasant

Edward T 
Rating:
5.0

No improvement

KARAN J 
Rating:
5.0

Fast friendly and convenient. Great small town service and everything went exactly as planned.

STEPHEN H 
Rating:
5.0

Nothing

LULA B 
Rating:
3.0

Add phone connectivity in the truck for charging.

ANDRE B 
Rating:
5.0

Customer did not leave a comment.

Johnniea R 
Rating:
1.0

Customer did not leave a comment.

William M 
Rating:
5.0

Customer did not leave a comment.

Holli G 
Rating:
4.0

Customer did not leave a comment.

Andrew B 
Rating:
5.0

Like to app based check in and check out process.

Paul V 
Rating:
5.0

This location is always clean, the staff is friendly and knowledgeable.

Jason P 
Rating:
5.0

Fast friendly service

CHARLES B 
Rating:
5.0

Nothing, excellent service...Ty

Pete T 
Rating:
5.0

Friendly and quick service

RUSSELL D 
Rating:
5.0

Customer did not leave a comment.

SHANNON F 
Rating:
5.0

Customer did not leave a comment.

WAYNE R 
Rating:
3.0

Customer service can be improved but overall okay. I appreciated the taking to explain things despite it being a long day and us all over the place.

SABRINA H 
Rating:
5.0

Have more people behind counter

JOE O 
Rating:
5.0

Easy and smooth drop off

Arthur H 
Rating:
5.0

Outstanding customer service

Roxanne D 
Rating:
2.0

The office itself once we knew it was there was great. The online rental part was awful and Wanda the online help was terrible. That woman had an attitude from the first phone call. She would call ask a question get the answer and immediately hang up. She had absolutely no manners to ask me if I needed any kind of help and didn’t even give me time to ask a question cause she would just hang up. She changed the contract to the drivers name made more work on me. I was renting the truck and had an extra driver. We stood out in a hot parking lot on our phones trying to get the keys and 45 minutes later we had them and then we found out there was an office to pick up blankets and the extras I rented. The woman in the office was very nice and helpful and she made the experience a little bearable. But without her it was an awful experience and I will not ever do it again.

Austin L 
Rating:
5.0

Customer did not leave a comment.

TREENA G 
Rating:
5.0

Everything good

JOHN W 
Rating:
2.0

The #4 box is super far away from the other three and the u-hauls and it sits in the sun so it was burning my hands as I was trying to open it.

Jayden P 
Rating:
5.0

The ladies in the office were extremely nice, quick and made it a nice experience. I like that it is close to home.

MARIE G 
Rating:
5.0

Customer did not leave a comment.

Tim P 
Rating:
5.0

They are very nice guys. I always use them when I have delivery in that area.

Fabian F 
Rating:
5.0

You made dropping off the truck very easy.

Mark S 
Rating:
5.0

Excellent experience very helpful and friendly and the truck was in excellent shape.

Jimmy W 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
5.0

Thank you 😊

Estaban M 
Rating:
5.0

Drop the iPhone loading procedure for rental, make it all with person staff, stop being trapped by “let’s go digital” madness.

Matthew F 
Rating:
4.0

All went smoothly and staff was extremely helpful.

Jim M 
Rating:
5.0

Customer did not leave a comment.

daniel s 
Rating:
1.0

Location booked was not pick up location. Charged extra due to your error.

Jennifer T 
Rating:
5.0

Customer did not leave a comment.

Wayne R 
Rating:
4.0

Took to long to drop truck off. When scanning the drop box bar code nothing would load. Location settings also don't work well in that area.

Jeremiah J 
Rating:
5.0

Nothing in particular :]

alexander i 
Rating:
5.0

Sue and the team in Willis are super nice! I will definitely recommend them to my Clients.

margaret d 
Rating:
5.0

Customer did not leave a comment.

Stephanie S 
Rating:
3.0

N/A

Paul H 
Rating:
3.0

People n customer service was great truck had roaches engine made weird rattling noise again customer service was great

Franklin D 
Rating:
5.0

Customer did not leave a comment.

MISTY W 
Rating:
5.0

Nothing

Ashby H 
Rating:
5.0

Staff was very friendly and helpful.

ROLANDO T 
Rating:
5.0

Friendly and helpful staff. Truck was in excellent condition and performed extremely well.

Karen H 
Rating:
5.0

This was one of the best U-HAUL trucks that I have ever rented. Thank you.

Joe P 
Rating:
5.0

Customer did not leave a comment.

Chad B 
Rating:
1.0

Customer did not leave a comment.

Victor C 
Rating:
5.0

Customer did not leave a comment.

GERALD S 
Rating:
5.0

Fantastic. The application and instructions worked great and were easy to follow. I couldn't have been more pleased with the experience.

Eric D 
Rating:
5.0

Customer did not leave a comment.

Tanna W 
Rating:
5.0

Customer did not leave a comment.

dawn w 
Rating:
5.0

Very helpful staff

Matt R 
Rating:
5.0

Customer did not leave a comment.

Howard S 
Rating:
5.0

Customer did not leave a comment.

douglas b 
Rating:
5.0

Customer did not leave a comment.

Dakota S 
Rating:
4.0

Customer did not leave a comment.

MIchael S 
Rating:
5.0

Customer did not leave a comment.

Nolan K 
Rating:
1.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

N/A

DAVID G 
Rating:
5.0

Customer did not leave a comment.

Chad B 
Rating:
4.0

All is fine

CARLOS G 
Rating:
5.0

Customer did not leave a comment.

Chris C 
Rating:
5.0

great service at this location

CHARLES B 
Rating:
5.0

Customer did not leave a comment.

ERIC F 
Rating:
5.0

Customer did not leave a comment.

Rick C 
Rating:
5.0

The location was very inviting, and they provided excellent customer service. I recommend anyone in Willis to do business with this location!

Charlie C 
Rating:
4.0

Ask customers their experience level with the rentals and go over the intake and out take process.

Blake S 
Rating:
4.0

Customer did not leave a comment.

VICTOR E 
Rating:
5.0

Customer did not leave a comment.

Cory L 
Rating:
5.0

Very friendly and accomodating

Kimberly R 
Rating:
3.0

The key box is too far from the trucks and causes back and forth during the checkout process. The app is all very slow and we had issues on the app with both checking out and returning the truck.

Evelyn W 
Rating:
5.0

The best Uhaul experience we’ve ever had has been at this location. Staff was friendly, helpful, and exceeded our expectations. We will gladly rent again with them.

Monica M 
Rating:
4.0

Customer did not leave a comment.

Theodore K 
Rating:
5.0

Perfect service every time

Rick C 
Rating:
3.0

No commet

Richard C 
Rating:
5.0

Nothing

Steven W 
Rating:
5.0

Customer did not leave a comment.

William M 
Rating:
5.0

Nicest management team in the business. E very thing was perfect

Rick C 
Rating:
3.0

Ac in the uhaul was not working very good at all it shut on and off with the ac on full blast it would not blow much cold air at all oils cycle on and off as we drive the truck almost felt like It was rigged to go with the speed of the truck when you were driving at highway speed it would almost shut off and when you were goijg under 30 it would come Back on maybe uhaul rigs it’s trucks to not blow cold air

jeanie l 
Rating:
5.0

Customer did not leave a comment.

Melissa L 
Rating:
5.0

Amazing customer service with exceptional check in and check out. Truck and dolly were ready when I arrived 30 minutes early and provided a safe parking spot for my car as I was only using the truck for a half a day. I always strive to shop and use local businesses and this uhaul did not disappoint.

Bryan D 
No reviews have been submitted for this location.
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