Customer Reviews for Safe Self Storage
(U-Haul Neighborhood Dealer)

609 reviews

10533 FM 1097 Rd W   Willis, TX 77318

(936) 228-4054

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(936) 228-4054

10533 FM 1097 Rd W
Willis, TX 77318

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 8 am - 1 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything went great!

MARTIN A. 
Rating:
3.0

they were not open when i returned truck

doris L. 
Rating:
5.0

NOTHING!! The customer service that I received from Connie and the other young lady that was there at the time of my rental was absolutely outstanding. Thanks guys!!👍 keep it up.

BRENDA R. 
Rating:
5.0

Make the rental experience not so lengthy.

CHRISTINA S. 
Rating:
5.0

Customer did not leave a comment.

ROBIN D. 
Rating:
5.0

Access was not great, but staff was excellent.

DAVID D. 
Rating:
2.0

Brought truck back only went 15 miles and she said it was off full mark I stopped and pull 8 dallors in would not take anymore fuel but she still said it was off the mark I can't not control if the parking lot level or gas gage is working properly just like airbag light on I think I will go with Penske next time

ANIEL F. 
Rating:
5.0

The equipment was clean and in excellent condition. Check out and check in were fast and efficient. I was very satisfied with my rental experience

WILLIAM M. 
Rating:
4.0

Customer did not leave a comment.

Kristina R. 
Rating:
5.0

This was my first time using or renting u-haul. Sue, the customer service rep in person was extremely kind and helpful. I would recommend you all to anyone thanks again

Bobbie C. 
Rating:
5.0

Customer did not leave a comment.

Ivan D. 
Rating:
5.0

Customer did not leave a comment.

JAMES E. 
Rating:
5.0

They were very friendly, and showed me two differently sized moving trucks so I could pick which size worked best for our situation.

FREDERIC H. 
Rating:
5.0

Keep up the EXCELLENT work

JAMES E. 
Rating:
3.0

The lady that waited on us was very nice and helpful.

Ed C. 
Rating:
5.0

Customer did not leave a comment.

ERIC F. 
Rating:
5.0

Customer did not leave a comment.

Janet H. 
Rating:
5.0

Very helpful to a handicap person myself.

Aurora W. 
Rating:
5.0

Best uhaul location I've ever used. Operated by the nicest people

DARRYL B. 
Rating:
4.0

Customer did not leave a comment.

SHANNON L. 
Rating:
5.0

The staff at the Willis location were most professional and very nice!

Curtis S. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA L. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
5.0

Customer did not leave a comment.

Alan W. 
Rating:
5.0

Safe self storage has always been a great place for us to use uhaul services!

ERIC F. 
Rating:
1.0

We reserved 3 weeks before and was moved around all over texas to pick it up everywhere an hiur away from the opposite direction that we were going! Were not willing to even give us compensation for all the mess! And every time we talked to someone else who didn't know what was going on

Caleb H. 
Rating:
5.0

The lady at the check was very efficient and nice

Wray S. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR V. 
Rating:
5.0

Sue and team was great!

ERIC F. 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

u-haul should have a return link on the reservations e-mail. Liked the staff

DANIEL E. 
Rating:
4.0

The location was far from my home for moving, not the location fault but certainly wanted a closer pick up location. Why the truck could be dispatched closer I am not aware

BRENDAN M. 
Rating:
5.0

Customer did not leave a comment.

Paula D. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

TRACY S. 
Rating:
4.0

Customer did not leave a comment.

CAJUAN S. 
Rating:
4.0

Customer did not leave a comment.

GEORGE R. 
Rating:
1.0

Every single time we rent from U-Haul it's a disaster. We were supposed to do the touch less check in, but that failed because YOUR site was down for maintenance. When we received the keys and inspected the truck - the check engine light was on, the antifreeze light was on and the oil light was on. YOUR mechanic told me it was safe to drive. I am a professional truck driver & know how important these fluids are! The mechanic was supposed to come and address the issue...but never showed up. So I HAD TO PUT FLUIDS IN THE TRUCK MYSELF. I will NEVER EVER use U-HAUL again. I will gladly pay the higher prices with Penske!

ROBERT E. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER P. 
Rating:
5.0

Customer did not leave a comment.

BELINDA G. 
Rating:
5.0

Customer did not leave a comment.

RICKY B. 
Rating:
4.0

Customer did not leave a comment.

ADAM R. 
Rating:
5.0

Customer did not leave a comment.

Stephanie D. 
Rating:
5.0

Customer did not leave a comment.

PETER M. 
Rating:
5.0

My needing the rental came with very short notice and your people where extremely understanding and helpful, getting me what I needed when I needed it.

STEVEN E. 
Rating:
5.0

Let the little people know where the seat adjuster is. Some of us are a little thick

JAMES W. 
Rating:
5.0

Very friendly and knowledgeable.

TIMMY C. 
Rating:
5.0

Fast. Knowledgeable, friendly service.

Charles B. 
Rating:
5.0

Drop off location needs light can't see when you are dropping off your equipment.

Estaban P. 
Rating:
3.0

Customer did not leave a comment.

Bobby K. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

Fast, friendly & professional

charles B. 
Rating:
5.0

Nothing that I can think of. Thank you for your courteous and excellent service.

Martha P. 
Rating:
1.0

My experience at this location was horrible and I do not typically provide bad ratings. One of the staff members was very rude and then rented the truck I had already gone through the 24/7 process to to another customer. She gave me the key to the wrong truck and when I went into the location to try and resolve the issue, she would not come to desk. I could hear her in the office, but she would not come to the desk. The other associate that was outside came inside to help me and was very kind. She was able to resolve the issue, but my overall experience here was horrible. I will absolutely never go back and will tell everyone looking for a U-haul to avoid this location at all costs. The truck was damaged and had almost no fuel in it. When I returned the truck, it had more fuel in it than when I got it, but I was going to be charged a fuel surcharge. I clicked the box that I did not agree with the charges & they have been updated.

Jessica G. 
Rating:
5.0

Customer did not leave a comment.

Tony F. 
Rating:
5.0

Great service!

peter S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
4.0

Customer did not leave a comment.

Peggy W. 
Rating:
5.0

Customer did not leave a comment.

Holly H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

Karri M. 
Rating:
5.0

Really appreciated them calling me to let me know that a truck had become available.

DENNIS JOHN S. 
Rating:
5.0

The ladies were very friendly and helpful. Explained everything very well. Will be back.

Christine T. 
Rating:
2.0

They didn't have the equipment we needed. They charged us for a pad that we never had. A friend said they did the same to them. The return took forever because they couldn't determine the mileage & final charge. I was very disappointed with the whole experience.Would not recommend this location.

Cynthia B. 
Rating:
5.0

Customer did not leave a comment.

Karen J. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Elisa F. 
Rating:
5.0

Customer did not leave a comment.

Tonya B. 
Rating:
5.0

Customer did not leave a comment.

Darryl B. 
Rating:
5.0

Customer did not leave a comment.

Tracy G. 
Rating:
5.0

Willis team is always helpful and kind.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
3.0

Customer did not leave a comment.

George L. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Frieldly & helpful staff. A pleasure to do business with!

Gary M. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

excellent service & equipment

charles B. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Sue was very helpful.

Mary B. 
Rating:
5.0

Had no problems

JAN M. 
Rating:
5.0

Very convenient! I was in and out! And the front desk lady was extremely nice !

Traci W. 
Rating:
2.0

They need more room, bigger space

Eric D. 
Rating:
3.0

Customer did not leave a comment.

greg A. 
Rating:
3.0

Customer did not leave a comment.

BILL C. 
Rating:
5.0

Everything fine.

martin A. 
Rating:
5.0

Love this location! Staff is the best around.

Adam M. 
Rating:
5.0

The lady upfront was just so helpful and polite. My previous experiences at uhaul in Conroe haven't been easy but this lady changed my opinion about uhaul. Great customer service and definitely went above and beyond! The gentleman there was very helpful also.

Adam M. 
Rating:
5.0

I don't know what you could do to improve the truck was nice new equipment clean everything went smooth A-1 thumbs up

Milton T. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
3.0

VERY RUDE AND UNPROFESSIONAL PERSONNEL

VENUS F. 
Rating:
4.0

Customer service was nice.

brent B. 
Rating:
5.0

Everyone and everything was great.

Myrtle C. 
Rating:
5.0

The truck was at the location as required.

Danielle B. 
Rating:
5.0

the ladies in this office are top notch. the are friendly and very helpful.

Tanner C. 
Rating:
5.0

Safe Self Storage in Willis is an excellent place

Steven W. 
Rating:
5.0

Although we were having trouble with the computer the staff member stayed calm and apologized in a very kind manner. She was doing everything she possibly could to resolve the challenge. Thank You.

Chad B. 
Rating:
3.0

Customer did not leave a comment.

THOMAS A. 
Rating:
3.0

Customer did not leave a comment.

David C. 
Rating:
3.0

Customer did not leave a comment.

Lee B. 
Rating:
1.0

Customer did not leave a comment.

Philip M. 
No reviews have been submitted for this location.

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