Friendly, fast service.
Leonel D
Customer Reviews for Safe Ship N Haul Palm Coast
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was very disappointing to have rented a truck from one location - indicating I’d used it for no more than ten miles - which is correct from the location I rented from. Then I receive a text indicating I have to pick up the truck elsewhere - much farther away - and I’m charged for the difference in miles as if I don’t gauge correctly. If a change has to be made the customer shouldn’t be penalized for that. It’s not good customer service, and I will be sure to NOT amaze that mistake again.
Sara MEverything was great. I don’t see any area that they need improvement. The staff was friendly, the equipment, clean and available. Five stars to this location.
Vicki BI was charged for a dolly that I was not given. Went into the store and waited 15 mins to talk an associate but only one working and 10 people waiting in line. Understaffed
Michael FThe staff at this location is super! So helpful and patient. I highly recommend them!
VINCENT MLater hours
Timothy TThank u 4 everything
RAYMOND AVery helpful came out showed me where to park trailer. Went inside to get jack to remove trailer off truck. Very quick check in process.
Robert HGreat staff at palm coast Fl!
STEPHEN VThis location is definitely my go to. Quick and friendly service.
karen sVery friendly and helpful people also. Nothing to improve that I can think of.
VINCENT MAlyssa was amazing! 10 out of 10! I will rent again. I would recommend for them to expand to larger facility and keep growing their business!
JOHN AVery helpful friendy great customer service.
PATRICIA Ktruck dirty trim, hanging off the side had to be tucked in the window, misrepresentative where it could be returned
ron jThe dolly we ordered wasn't on the truck, maybe it was because it was the holidays but that was frustrating. Otherwise, the Ubaul app gave some trouble when we picked up the truck (before business hours) but an agent at Uhaul was able to assist me. Dropping the truck off after business hours was simple.
Christopher EVery helpful folks, had just what I needed.
CAROLYN AGreat location, fantastic customer service. Highly knowledgeable staff, ready and willing to assist with all my uhaul needs.
JEREMIAH NIt was a pleasure meeting the new management
Ligia AThe guy that hooked up the trailer, he first told us the wrong brake light connector to get, which caused us to have to go back to the store a second time for the right one, it was a whole thing and he was rude about it. Then I don't really know if he was supposed to help, but I had to have my sister help me get my car on the trailer, and we have never done anything like that before. We asked if he was going to help and he said no. I had a 3400 mile trip and I had trouble with the tow straps the entire time. He just kinda sucked honestly. The wife in the office was cool, I feel sorry for her. He is lazy, rude and unhelpful.
Morgan BFriendly and helpful service with picking up and returning. Fast and easy. Equipment was newer and in excellent condition.
Karen MTwo issues I have: I received the trunk at half a tank of gas; I had not realized it until I had started my trip. A couple of days before picking up the truck, I asked if it had a radio with Bluetooth capabilities. An employee told me it did, saying the company ensures long distance drivers like myself should get that. But when I went to pick it up, it didn’t.
James MStaff super friendly and helpful Highly recommend
MARGARET BVery good place for U-Haul rentals in Palm Coast
Mike FGreat experience, friendly staff, and no hassle.
karen sVery friendly and helpful staff.
JAMES GQuick friendly service!
JENNIFER ADidn't listen completely missed it all
MELISSA KThe outgoing mileage was recorded as 82130 but actually was 82160. I did not notice this until leaving the store after paying my bill. My trip went from 9:42 at the store to Barkley lane then to Farragut drive, gas station, then back to the office for return at 12:06 with odometer at 82176. Thats about 16 miles. That oversight increased my cost by approx a third. Dont know if that was an error or a practice.
rick tUhaul system did not show this location in search and reservation had to be done by phone. Staff was inexperienced.
Jason B