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GRETCHEN S
Customer Reviews for Safe Ship NKY
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly and great customer service!
ROXANNE HVery nice people
Ron NI was charged $100 after dropping off the truck. With the same gas left from when I picked up…
Morgan BSeemed like there was a lot of STUFF in offices. Worker was great
MICHAEL HAll went well from start until finish
DIANE CMason was terrific with getting me set up and on my way. Clean truck in the cab and cargo area. Would definitely go back to rent a uhaul there
JORDAN DVery friendly
DEANA DNothing, it was great!
James HThey were quick, easy and efficient! Thank you so much for all your help!
Heather BGreat experience all around!
JEFFREY OElliott who checked the truck out to me was great and very helpful.
EMILIE SGreat people to work with. Made great recommendations. Completed the move at an economical price. Highly recommend them.
timothy hI've been to Safe Ship for a couple of different reasons. Always a great and friendly experience.
JAMIE NI went to pick up the trailer and the lock to get the key did not work. I had to wait two hours until the store opened. No one at the store apologized for the inconvenience. I then got the truck, took it home and found that the tail gate would not open and had to go back to the store. Beyond that the truck was disappointing. The gas mileage was terrible. The check engine light was on from the time I picked it up going forward. Finally, the tires were nearly bold. They spun when I was gently backing up my driveway.
Aaron BElliott has a well run business and made my return very easy.
christine aGreat experience using Safe Ship! Highly recommend!
Judith SIt's always a pleasure to do business at Safe Ship! I've rented from this location several times and have had a great experience. Super helpful! They keep it simple while still being informative. I highly recommend this location!
Lindsay VI had absolutely zero issues with U-Haul and would highly recommend this company.
JOHNNIE SThe workers are very friendly and accommodating. Easy to pick up and drop off even after hours. Will definitely use them in the future
Mary MVery friendly and knowledgeable!
FAITH RVery easy to rent ans return! Friendly cutomer service.
NORMA VFriendly efficient. Easy
KIMBERLY CMan on duty was great.
JOHN HMy trailer drop off was after hours and I did not interact with any employee. I cannot rate "helpful personnel" as yes or no, so I chose "yes".
MICHAEL MImprove UHaul App functionality. It was extremely slow to respond thus delaying our mobile pickup.
Gary DThe app is a little buggy. Mason made sure everything was good though. In person and over the phone customer service was great.
Yale WEverything went well!
ROBERT RGreat customer service!!
GREGORY RTurned truck in after hours so I didn’t speak to a person. Otherwise, process was very simple and instructions were excellent.
DOUGLAS YCould use a little oil on the grip handles
PHILLIP DElliot was great! Friendly, courteous and professional.
DOUGLAS TWent in to the location. Reservation was complete in less than 10 minutes. Picked up and van was clean and ready to go and again out in less than 10 minutes. Great friendly staff and asked questions to make sure I got the right equipment for what I needed. Overall a great experience.
JAMES AYour check in process is absurd. You cost me to ve an hour late getting started which means I had to pay the mover $60 extra. On top of it all, even tho you caused me to get a late start, you charged me extra for having the truck vack 10mins late. NEVER AGAIN!!!
Evan PThe app was not working well and took close to 30 minutes to get through the rental process. Truck was available and clean, no issues with the equipment.
Kevin SThe Fort Thomas group were great.
Michael LThe location was closed with no communication. Horrible experience and I will never use U-Haul again.
Michael AOriginal truck we were given had terrible alignment and check engine light was on. Switched truck was better, but still had many scratches along sides. Inside was clean and customer service was good despite issues with first truck.
Vibhav NThe only problem was after I filled out the email questions yes I looked in back & it was full of blankets & straps also the turn signals did not work but owner gave me another one before I left, very nice man
Larry ONothing. Everything was great. The truck I rented clean and well maintained. The service was excellent.
robert kThe location was average; however, the pickup coordination was unacceptable. We made arrangements to pick up 20-foot truck over three weeks before our move. The day before our move, we were told to go to a different location due to the previous location not having the scheduled vehicle. Our pickup time was scheduled for 8 am and we had movers scheduled for 9 am. When we arrived to pick up the vehicle, the truck we were told it was not available and we needed to go to another location to get a 26-foot truck, which was not what we scheduled and was too large for a cross-state move for a two-bedroom apartment. After speaking with another representative, we were told the 20-foot truck was available at the second location; however, we would have to wait an hour until the store opened in order to get it, because they had failed to put the keys in the remote pickup box the day prior as promised. We got the truck after they opened after 9 am. This put us behind with our scheduled movers who were billing us $150 an hour per person. Due to starting at 9:30 am instead of 9 am as scheduled, we were charged for the 30-minute delay of $225 (for three workers). UHaul only authorized a $50 refund for the inconvenience. We were scheduled to have the truck for 4 days: however, we only needed it for 2 days. We received the truck on June 28th at 9:15 am and returned it on June 30th at 12:45 pm. We were told since it was returned to a different location, we could not receive a refund for the extra day(s). A policy was not clearly advertised; especially, since your policy allows for early cancellations. Also, we had rented a dozen blankets for the move and were told that they showed we were responsible for 14 blankets; however, we only returned 11 and 3 were damaged. Unfortunately, we did not count them; however, we are certain we did not damage any. Because of this assertion, UHaul attempted to charge my American Express card without any communication or authorization, so I disapproved the charge, which initiated a fraud alert on my card. American Express cancelled my card for safety reason and reissued me a new card; however, due to the fact that I was out of town, I did not have access to my card again until I returned home several days later. When I contacted UHaul after this, I discovered the $40 charge and the hold on my account for payment. When I mentioned I was expecting a refund for returning the truck early, that is when I was told about the out of state return policy of no refund. Fortunately, I had my Visa to pay the unacceptable $40 fee. As you can see, I was out an additional $225 for delayed accessibility to my scheduled truck, $40 for questionable damage and missing blankets, and payment for unused day(s) for truck, while only receiving a meager $50 refund. As a retired military officer, retired chief of police, current City Manager, and father of two college and graduate students, we have had the need for and utilized UHaul on many occasions with good results; however, I must say this experience has been extremely disappointing and unreasonably more expensive due to errors on UHaul’s part.
Marvin WAwesome customer service
Todd VPick up and drop off were unnecessarily difficult. The first 30 minutes of my rental time was wasted waiting on U-Haul employees to verify information that could have been done prior to pick up.
Joshua WEasy access location and great customer service. The truck had the service engine light on but no noticeable driving issues.
Joliene GI don't know if it was the ap or the location for cell service but the photos required to rent the uhaul on the app wouldn't load in a timely manner.it was very frustrating. I'm sure if the building was open it would be fine. The ap was the issue
Stephanie RThe front window needs cleaning
WAYNE WCounter guy was awesome
Jeff WFront desk person was very helpful and friendly and professional.
Todd BVehicle interior could have been a little cleaner but had a few issues that customer service was able to resolve. Easy pick up and drop off was even easier. Pricing was fair. We got a 9’ dodge promaster 2500 it was nice and fun and very easy to drive. Rear camera and lcd display and push start made me want to but one but can’t cause of credit and my fiancé and I have two service dogs and we are currently homeless. Don’t know what I’d do without you u-haul.
Shea MVery easy pick up and drop off of rental truck and very friendly service at the counter
Warren HThe manager was very friendly and very helpful every step of the way! He really appreciates his customers.
Chelsea RYou guys do a great job. Would recommend definitely
Carol S