Very friendly staff! The location was great and everything was very clean.
Elizabeth H
Customer Reviews for Safe Ship NKY
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It should have a clearly marked return area.
Von AExcellent owners to work with...smooth moving experience! Thank you!
MINDY BThe man there who helped to hook up the trailer did not want to answer my questions regarding safe operation of my motor vehicle with the trailer. He was “too busy” to answer safety questions, or to help me understand what I needed to do in order to efficiently unhitch the trailer if I needed to do so. It was an unsatisfying pick-up experience, and frankly, I was taken it back by his rudeness. I should’ve gone to the actual U-Haul store in Cincinnati for this pick up. I will do so in the future.
JAMES HNot charge so much. There's no reason it should be over $150 just to move a couch. I rented a truck for under 3 hours. WAY too much money. I will not be using U-Haul again
EMMA CRemove all uhaul locations in the area around this because they're not up to standard like safeship sky. Initially we tried the "my wireless" location. There is no "my wireless" at the point of pickup so we had to go to sadeship sky which did an AMAZING job handling everything
Dylan DMy experience was great. I used them for a move back to college. The staff at this location was very helpful and pleasant, answered all my questions. Reserving and pickup were both simple. The cargo van was extremely clean and well-maintained, easy to drive. Overall, I'd definitely recommend this location for any transport needs.
CHRISTINE LI’ve rented two 10 ft trucks in the last four months for moves across country. Both trucks drove well and had no mechanical problems. In fact, the last truck only had 21,000 miles which made me feel good since I was driving almost 1000 miles one way. My only complaint is that since I’m a woman and short in stature, the steering wheel sits right in my line of vision. Sitting on a pillow helps but it would be nice to have had a tilting steering wheel feature.
CYNTHIA HFix the passenger side mirror. It was very loose and would move out of adjustment.
David DOver all experience was great- great customer care, precise with instructions and didn’t try to pressure into “added” coverage. I will rent from them anytime I need trucks in future as well as recommend them to friends and or family. Rentes and returned from the Ft. Thomas, KY location- GREAT people! Dawn
DAWN BLocation was closed , but was able to log it in and drop it off.
TRS PVery nice, friendly staff. Speedy service. Always use this location for my U-Haul and shopping needs!
Nikki NI would recommend better customer service and honesty. I informed Mason that I needed the truck through Monday and he did not do as requested which left me with an overpayment. He set up the drop off on Friday which was my closing on my house. He was told several times of this information and informed me I would be taken care of. I'm disappointed that he did not do as requested.
WILLIAM SThe people there were easy to work with and answered all questions.
MARK GIt was v good
LYN HThe rental experience was good. Quick and easy. The truck was a little old but it ran ok. A/C was good. 99 cents a mile is a bit high Overall it is a good place to rent a Uhaul. They know what they are doing.
MATTHEW SVery helpful and efficient
GLENN SElliott and his staff are always so professional. I’m a repeat customer and will be again !
PATRICK KFast and easy super nice
ROBERT KNothing
CHRISTOPHER LThe overall experience was great. The staff were very welcoming and friendly. The pick up process was extremely easy and quick and drop off was literally a welcoming smile and a passing of keys and I was out the door and on my way.
MEGAN DFriendly and great customer service!
ROXANNE HVery nice people
Ron NI was charged $100 after dropping off the truck. With the same gas left from when I picked up…
Morgan BSeemed like there was a lot of STUFF in offices. Worker was great
MICHAEL HAll went well from start until finish
DIANE CMason was terrific with getting me set up and on my way. Clean truck in the cab and cargo area. Would definitely go back to rent a uhaul there
JORDAN DVery friendly
DEANA DNothing, it was great!
James HThey were quick, easy and efficient! Thank you so much for all your help!
Heather BGreat experience all around!
JEFFREY OElliott who checked the truck out to me was great and very helpful.
EMILIE SGreat people to work with. Made great recommendations. Completed the move at an economical price. Highly recommend them.
timothy hI've been to Safe Ship for a couple of different reasons. Always a great and friendly experience.
JAMIE NI went to pick up the trailer and the lock to get the key did not work. I had to wait two hours until the store opened. No one at the store apologized for the inconvenience. I then got the truck, took it home and found that the tail gate would not open and had to go back to the store. Beyond that the truck was disappointing. The gas mileage was terrible. The check engine light was on from the time I picked it up going forward. Finally, the tires were nearly bold. They spun when I was gently backing up my driveway.
Aaron BElliott has a well run business and made my return very easy.
christine aGreat experience using Safe Ship! Highly recommend!
Judith SIt's always a pleasure to do business at Safe Ship! I've rented from this location several times and have had a great experience. Super helpful! They keep it simple while still being informative. I highly recommend this location!
Lindsay VI had absolutely zero issues with U-Haul and would highly recommend this company.
JOHNNIE SThe workers are very friendly and accommodating. Easy to pick up and drop off even after hours. Will definitely use them in the future
Mary MVery friendly and knowledgeable!
FAITH RVery easy to rent ans return! Friendly cutomer service.
NORMA VFriendly efficient. Easy
KIMBERLY CMan on duty was great.
JOHN HMy trailer drop off was after hours and I did not interact with any employee. I cannot rate "helpful personnel" as yes or no, so I chose "yes".
MICHAEL MImprove UHaul App functionality. It was extremely slow to respond thus delaying our mobile pickup.
Gary DThe app is a little buggy. Mason made sure everything was good though. In person and over the phone customer service was great.
Yale WEverything went well!
ROBERT RGreat customer service!!
GREGORY RTurned truck in after hours so I didn’t speak to a person. Otherwise, process was very simple and instructions were excellent.
DOUGLAS YCould use a little oil on the grip handles
PHILLIP DElliot was great! Friendly, courteous and professional.
DOUGLAS TWent in to the location. Reservation was complete in less than 10 minutes. Picked up and van was clean and ready to go and again out in less than 10 minutes. Great friendly staff and asked questions to make sure I got the right equipment for what I needed. Overall a great experience.
JAMES AYour check in process is absurd. You cost me to ve an hour late getting started which means I had to pay the mover $60 extra. On top of it all, even tho you caused me to get a late start, you charged me extra for having the truck vack 10mins late. NEVER AGAIN!!!
Evan PThe app was not working well and took close to 30 minutes to get through the rental process. Truck was available and clean, no issues with the equipment.
Kevin S