Customer Reviews for Safe Ship NKY
(U-Haul Neighborhood Dealer)

1,278 reviews

1504 Alexandria Pike   Fort Thomas, KY 41075
(, .)

(859) 394-0136

Office Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(859) 394-0136

1504 Alexandria Pike
Fort Thomas, KY 41075
(, .)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Fix the passenger side mirror. It was very loose and would move out of adjustment.

David D 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B 
Rating:
5.0

Over all experience was great- great customer care, precise with instructions and didn’t try to pressure into “added” coverage. I will rent from them anytime I need trucks in future as well as recommend them to friends and or family. Rentes and returned from the Ft. Thomas, KY location- GREAT people! Dawn

DAWN B 
Rating:
5.0

Customer did not leave a comment.

ROBERT G 
Rating:
4.0

Location was closed , but was able to log it in and drop it off.

TRS P 
Rating:
5.0

Customer did not leave a comment.

MARK G 
Rating:
5.0

Very nice, friendly staff. Speedy service. Always use this location for my U-Haul and shopping needs!

Nikki N 
Rating:
3.0

I would recommend better customer service and honesty. I informed Mason that I needed the truck through Monday and he did not do as requested which left me with an overpayment. He set up the drop off on Friday which was my closing on my house. He was told several times of this information and informed me I would be taken care of. I'm disappointed that he did not do as requested.

WILLIAM S 
Rating:
5.0

Customer did not leave a comment.

Mary B 
Rating:
1.0

Customer did not leave a comment.

CAMERON N 
Rating:
5.0

The people there were easy to work with and answered all questions.

MARK G 
Rating:
5.0

It was v good

LYN H 
Rating:
4.0

The rental experience was good. Quick and easy. The truck was a little old but it ran ok. A/C was good. 99 cents a mile is a bit high Overall it is a good place to rent a Uhaul. They know what they are doing.

MATTHEW S 
Rating:
5.0

Customer did not leave a comment.

TAKUYA K 
Rating:
5.0

Customer did not leave a comment.

CHARLES H 
Rating:
5.0

Very helpful and efficient

GLENN S 
Rating:
5.0

Elliott and his staff are always so professional. I’m a repeat customer and will be again !

PATRICK K 
Rating:
5.0

Customer did not leave a comment.

MARK S 
Rating:
5.0

Customer did not leave a comment.

DONNA H 
Rating:
4.0

Fast and easy super nice

ROBERT K 
Rating:
5.0

Nothing

CHRISTOPHER L 
Rating:
5.0

The overall experience was great. The staff were very welcoming and friendly. The pick up process was extremely easy and quick and drop off was literally a welcoming smile and a passing of keys and I was out the door and on my way.

MEGAN D 
Rating:
5.0

Customer did not leave a comment.

Terry G 
Rating:
5.0

Customer did not leave a comment.

nikki n 
Rating:
5.0

Customer did not leave a comment.

Adam W 
Rating:
5.0

Customer did not leave a comment.

GRETCHEN S 
Rating:
5.0

Friendly and great customer service!

ROXANNE H 
Rating:
5.0

Very nice people

Ron N 
Rating:
3.0

I was charged $100 after dropping off the truck. With the same gas left from when I picked up…

Morgan B 
Rating:
4.0

Seemed like there was a lot of STUFF in offices. Worker was great

MICHAEL H 
Rating:
4.0

All went well from start until finish

DIANE C 
Rating:
5.0

Customer did not leave a comment.

RUSSELL L 
Rating:
5.0

Customer did not leave a comment.

BRIANNA C 
Rating:
5.0

Mason was terrific with getting me set up and on my way. Clean truck in the cab and cargo area. Would definitely go back to rent a uhaul there

JORDAN D 
Rating:
5.0

Very friendly

DEANA D 
Rating:
5.0

Customer did not leave a comment.

William K 
Rating:
5.0

Nothing, it was great!

James H 
Rating:
5.0

Customer did not leave a comment.

Michael G 
Rating:
5.0

They were quick, easy and efficient! Thank you so much for all your help!

Heather B 
Rating:
5.0

Customer did not leave a comment.

Kecia T 
Rating:
5.0

Great experience all around!

JEFFREY O 
Rating:
5.0

Customer did not leave a comment.

JEFFREY T 
Rating:
5.0

Customer did not leave a comment.

JOHN O 
Rating:
5.0

Customer did not leave a comment.

LEE I 
Rating:
5.0

Elliott who checked the truck out to me was great and very helpful.

EMILIE S 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H 
Rating:
4.0

Customer did not leave a comment.

Richard R 
Rating:
5.0

Great people to work with. Made great recommendations. Completed the move at an economical price. Highly recommend them.

timothy h 
Rating:
5.0

Customer did not leave a comment.

ADAM B 
Rating:
5.0

Customer did not leave a comment.

JARED F 
Rating:
5.0

I've been to Safe Ship for a couple of different reasons. Always a great and friendly experience.

JAMIE N 
Rating:
1.0

I went to pick up the trailer and the lock to get the key did not work. I had to wait two hours until the store opened. No one at the store apologized for the inconvenience. I then got the truck, took it home and found that the tail gate would not open and had to go back to the store. Beyond that the truck was disappointing. The gas mileage was terrible. The check engine light was on from the time I picked it up going forward. Finally, the tires were nearly bold. They spun when I was gently backing up my driveway.

Aaron B 
Rating:
5.0

Elliott has a well run business and made my return very easy.

christine a 
Rating:
5.0

Great experience using Safe Ship! Highly recommend!

Judith S 
Rating:
5.0

Customer did not leave a comment.

JODY J 
Rating:
5.0

It's always a pleasure to do business at Safe Ship! I've rented from this location several times and have had a great experience. Super helpful! They keep it simple while still being informative. I highly recommend this location!

Lindsay V 
Rating:
4.0

Customer did not leave a comment.

george e 
Rating:
5.0

I had absolutely zero issues with U-Haul and would highly recommend this company.

JOHNNIE S 
Rating:
5.0

The workers are very friendly and accommodating. Easy to pick up and drop off even after hours. Will definitely use them in the future

Mary M 
Rating:
5.0

Customer did not leave a comment.

DAVID G 
Rating:
5.0

Customer did not leave a comment.

HARDY J 
Rating:
5.0

Very friendly and knowledgeable!

FAITH R 
Rating:
5.0

Customer did not leave a comment.

STEVEN T 
Rating:
5.0

Customer did not leave a comment.

SUMMER L 
Rating:
5.0

Customer did not leave a comment.

Charles K 
Rating:
5.0

Very easy to rent ans return! Friendly cutomer service.

NORMA V 
Rating:
5.0

Friendly efficient. Easy

KIMBERLY C 
Rating:
5.0

Customer did not leave a comment.

STEVEN T 
Rating:
5.0

Man on duty was great.

JOHN H 
Rating:
4.0

Customer did not leave a comment.

Jeannie D 
Rating:
4.0

My trailer drop off was after hours and I did not interact with any employee. I cannot rate "helpful personnel" as yes or no, so I chose "yes".

MICHAEL M 
Rating:
5.0

Improve UHaul App functionality. It was extremely slow to respond thus delaying our mobile pickup.

Gary D 
Rating:
5.0

Customer did not leave a comment.

Jason S 
Rating:
5.0

Customer did not leave a comment.

THOMAS C 
Rating:
5.0

Customer did not leave a comment.

STEWART P 
Rating:
5.0

Customer did not leave a comment.

Alyssa M 
Rating:
5.0

Customer did not leave a comment.

ELLEN R 
Rating:
5.0

The app is a little buggy. Mason made sure everything was good though. In person and over the phone customer service was great.

Yale W 
Rating:
5.0

Customer did not leave a comment.

Andrew P 
Rating:
5.0

Everything went well!

ROBERT R 
Rating:
5.0

Great customer service!!

GREGORY R 
Rating:
5.0

Customer did not leave a comment.

Beth P 
Rating:
3.0

Turned truck in after hours so I didn’t speak to a person. Otherwise, process was very simple and instructions were excellent.

DOUGLAS Y 
Rating:
5.0

Could use a little oil on the grip handles

PHILLIP D 
Rating:
5.0

Elliot was great! Friendly, courteous and professional.

DOUGLAS T 
Rating:
5.0

Went in to the location. Reservation was complete in less than 10 minutes. Picked up and van was clean and ready to go and again out in less than 10 minutes. Great friendly staff and asked questions to make sure I got the right equipment for what I needed. Overall a great experience.

JAMES A 
Rating:
1.0

Your check in process is absurd. You cost me to ve an hour late getting started which means I had to pay the mover $60 extra. On top of it all, even tho you caused me to get a late start, you charged me extra for having the truck vack 10mins late. NEVER AGAIN!!!

Evan P 
Rating:
5.0

Customer did not leave a comment.

MATTHEW K 
Rating:
5.0

The app was not working well and took close to 30 minutes to get through the rental process. Truck was available and clean, no issues with the equipment.

Kevin S 
Rating:
5.0

The Fort Thomas group were great.

Michael L 
Rating:
1.0

The location was closed with no communication. Horrible experience and I will never use U-Haul again.

Michael A 
Rating:
3.0

Original truck we were given had terrible alignment and check engine light was on. Switched truck was better, but still had many scratches along sides. Inside was clean and customer service was good despite issues with first truck.

Vibhav N 
Rating:
5.0

Customer did not leave a comment.

Andrew R 
Rating:
4.0

Customer did not leave a comment.

randy o 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R 
Rating:
5.0

Customer did not leave a comment.

CRAIG S 
Rating:
4.0

Customer did not leave a comment.

ANDREW P 
Rating:
5.0

The only problem was after I filled out the email questions yes I looked in back & it was full of blankets & straps also the turn signals did not work but owner gave me another one before I left, very nice man

Larry O 
Rating:
5.0

Customer did not leave a comment.

Romey A 
Rating:
5.0

Nothing. Everything was great. The truck I rented clean and well maintained. The service was excellent.

robert k 
No reviews have been submitted for this location.
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