Customer Reviews for Safe Ship NKY
(U-Haul Neighborhood Dealer)

Rating:

4.0

Fuel gage differed from actual reported beginning fuel level. Online app showed higher fuel than actuality

Rating:

2.0

The truck was almost out of oil And, it only had 1/4 tank of gas at pick-up. You need to check your truck maintain staffs work better Thanks Again

Rating:

5.0

Great location. Great people working there. Nice and clean moving van. Awesome customer service. I will certainly rent there again and let all of my friends and family do the same.

Rating:

3.0

There should be a hauling cart and every truck and you should not have to pay extra

Rating:

5.0

This is a great resource to have so close to our home, and the way we were treated was also very neighborly. A very smooth, hassle-free experience. Would, and probably will, rent here again.

Rating:

5.0

The employees at drop off were very helpful amending my drop off..I had to source this drop off location on my own. The reservation site that I had originally used to reserve the rental did not present this location as a drop off facility . Uhaul site wanted me to return to a location much further from my home.

Rating:

5.0

Friendly and knowledgeable.. would rent again from these guys

Rating:

5.0

Great place

Rating:

3.0

The customer service was terrible. I for there before my rental time at 9am and registered online; online it said all I had to do was grab the keys. When I got there, I had to give them a secondary person to confirm it was us I guess; I was never told the reason as to why they had to get another person to call and verify. I was not aware of this and by the time we got threw it all over the texting app, it was 9:30 and I was late to meeting our family to help us move. It was very inconvenient and poorly organized.

Rating:

5.0

Safe Ship Northern KY has excellent customer service. I was taken care of right away and even swapped my 15' truck for a 20' truck they had available when I went to the store. I had called Uhaul, which the girl was rude and told me I had to do another contact after having the truck for a few minutes. She acted like she worked in the safe ship location. Shows you always deal with local business if you can. They are much more personable than a conglomerate.

Rating:

5.0

Nothing everything was great went well and easy Thank You

Rating:

4.0

We rented a 10 foot truck to move my son. No problems at all. Easy pickup. Easy to drive. The return is a little tedious, but not difficult. Will rent again when I need a small truck.

Rating:

3.0

Please see next comment box.

Rating:

5.0

Also friendly and helpful!

Rating:

5.0

I had scheduled this for Great Lakes Ace hardware in Newport Ky. Du to the availability of a pick up truck instead of a box truck. Also safe ship had limited selection at the time. When I set up the time it told me I could pick up at 7:30 am via mobile phone. when I end to check in it start the process it changed to hand deliver so I had to wait till 9:00am. Thankfully I left had not left the house yet. When I arrived at Great lakes ace hardware I was told that the truck was over booked and that we didn't have one to rent but I was there first. The other thing is you have to drive to a different t location over a mile away to get the vehicle. When I drove by there there was a pick up I won't got to that location again the service is bad and having to go to a different location is awful to get the vehicle. Safe ship I have rented fro twice now and both times was excellent. I stopped by in hopes he would have something I could use wheelie everything was booked he needed the truck back by 1:00 if I could do what I need I could have it. Safe ship worked with me and met my needs. U-Haul should give them more opportunities with more trucks.

Rating:

3.0

The return was HORRIBLE. I could not connect to the internet to check in. I called into the 1-800 number. They just kept telling me to go on line to check in. I will NEVER use U-Haul again. It took nearly an HOUR for me to finally check in the return. Taking all those stupid pictures was ridiculous.

Rating:

5.0

all was great

Rating:

5.0

It takes too long for the automated system. Check-in should e advised to complete 15-20 mins before arriving and returning took way too long.

Rating:

5.0

Mason provided excellent customer service and helped our moving day go smoothly!

Rating:

5.0

Great customer service!

Rating:

5.0

Great customer service!

Rating:

5.0

Very Professional, will use this place again, Thanks

Rating:

5.0

Great friendly service. Even got a follow up call from them. Overall, very satisfying experience.

Rating:

5.0

Superior service and always helpful.

Rating:

5.0

Great facility. The guy running it is friendly and helpful.

Rating:

3.0

I booked my trailer Friday and Saturday. Then when I went to drop it off the location was closed. So I looked at my email and it said drop off Sunday. Well I was like how did that happen. Called the number no answer no voice mail to leave a message. I unhooked the trailer and put it where they hooked it up for me. Then Monday I'm getting calls and email. Could they not notice the trailer is in their parking lot. If I was charged for 3 days. Please charge me for 2. Josh Metzger 8597502787.

Rating:

5.0

Great place for shipping too

Rating:

5.0

Pleasant to work with.

Rating:

1.0

This review is not for Safe Ship NKY. We were forced to pick up from "Steele's Bottom Feed and Seed." We easily reserved our truck in advance for our cross country move, Kentucky to Arizona... during a pandemic. The day before our pick up we spoke to someone at Safe Ship to confirm our pickup for a 15ft truck and everything seemed fine. A few hours later some other uhaul employee called us to tell us they didn't have any trucks available for us. Not even a 10 or 20 foot truck, and apparently nowhere in the state of KY or the Cincinnati area. Obviously we were surprised about this because we had already booked this truck... again, in advance for a cross country move. She tells us she'll call us the next day to see if anything comes in over night. Basically making it seem if they didnt have a truck we were out of luck, even though we reserved one! Meanwhile we researched Penseke options and honestly we should've went with them. Luckily the next day we were told a 10ft truck (smaller than we wanted, we had to leave some of our belongings behind) came in and was ours to pick up but we had to drive 40 MINUTES away... they wouldn't even get the truck to our preferred location. Oh well, we had a truck and we'll go pick it up. So we called the location, Steeles Bottom Feed & Seed, and the man that answer said "I don't know anything about a reservation I don't normally work here". So we had to call uhaul back and get in contact with the employee in charge of those locations. Luckily he was able to do all the payments and such over the phone and we didn't have to deal with the "employees" of the feed and seed place. All this unnecessary trouble for us and they only gave us a few extra miles which meant absolutely nothing. We got the truck (which had mud covering the bottom of the drivers side) and made it safely to AZ. When we went to return the truck the uhaul employee tried to charge us for the mud but luckily we had photos from the day we picked it up to prove it wasn't our doing. Overall, we will never use uhaul again. And will never recommend it to anyone moving. Moving across the country is already stressful, especially in a global pandemic and throw in an incompetent moving truck company and it made it more stressful than necessary. For all of that we deserved a discount but uhaul couldn't even do that. Incompetent business, horrible pick up locations, we will never use uhaul again. Obviously this doesn't reflect Safe Ship as we never got to use them like we planned. But it does reflect the horrible business model uhual has.

Rating:

5.0

Great, professional service from the gentleman at the counter that checked me out and back in. Truck was clean, ran well, and the low deck height is a huge benefit when loading and unloading

Rating:

3.0

No one was there

Rating:

2.0

Cargo van contained waste from previous user.

Rating:

5.0

Everything went very smoothly. A piece of cake! I'll definitely come back and do business with this Uhaul dealer!

Rating:

4.0

Friendly staff, took care of the drop off with no issues

Rating:

5.0

Vehicle inoperable, refund requested

Rating:

1.0

They charged me for fuel ( maybe but in her car ) Would not answer phone The place is a mess. I Will tell everyone avoid this place

Rating:

5.0

Nothing. Keep the guy that is working the desk and give him a raise. He was friendly, personable, and the reason I will return to that location. I used the Newport Ace location and will never use it ever again. They are the worst U-Haul representatives I've ever experienced. On top of horrible customer service I was overcharged!

Rating:

5.0

Excellent customer service!

Rating:

3.0

Be open 7 days a week so people can return it and get it checked in without having to wait till the next day. So when they return it they can close out the transaction without having to go back to the dealer and close it out.

Rating:

5.0

Easy to do business

Rating:

4.0

Service was good. It was just more expensive than i anticipated. $360.00 for a day and a half. Just wish it was more affordable, i guess the extra cost was for gas and mileage? Besides that the service was good.

Rating:

5.0

Great experience! The employee that checked us in was very friendly , and helpful!

Rating:

4.0

Do to the current situation I think you have done your best! Thank you!

Rating:

4.0

Efficient help and convenient location.

Rating:

4.0

Nothing. Very friendly staff and helpful.