Customer Reviews for Safe Ship NKY
(U-Haul Neighborhood Dealer)

1,012 reviews

1504 Alexandria Pike   Fort Thomas, KY 41075

(859) 394-0136

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(859) 394-0136

1504 Alexandria Pike
Fort Thomas, KY 41075

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

The truck was clearly not swept out and the dolly I paid for was not included.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
1.0

Been charged 194 dollars for fuel when I put more fuel in than what was in when I picked up. Now have to wait a minimum of 10 business days to be refunded. Maybe yall should pay my credit card interest rate on those funds since this is your mistake.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Dennis W. 
Rating:
3.0

Customer did not leave a comment.

Andrew M. 
Rating:
4.0

The Parking lot needs light! It took me 2 hours on the phone to get my account corrected. Nathan updated my account HOWEVER, I HAD TO DO IT ALL OVER AGAIN. I FINALLY GOT ACCESS TO THE VAN KEYS!!! THATS 2 HOURS THAT I SHOULD HAVE BE ON THE ROAD & COULD HAVE BEEN PACKING UP THE VAN. I LOST VALUE TIME! CAN I GET A CREDIT FOR THIS INCONVENIENCE? MARILU A. CANN 859-781-6960 marilu.cann@gmail.com

Marilu C. 
Rating:
5.0

Checked in after hours and the process is a chore. Felt like I was doing the job of the rental employee. Next time, I'm just dropping the keys. Outside of that, wonderful experience, and the staff at Safe Ship was top notch! We used this location more than once.

Roger T. 
Rating:
5.0

Yes I like it because everyone there was very friendly to me and I really appreciate everything he done for me y'all have a great day God bless you and thank you for your service

PATRICIA C. 
Rating:
5.0

Better instructions/markings on where to park truck when business is closed and customer is dropping off truck.

Derl C. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

I always deal with Safe Ship for my U Haul needs, they are convenient, courteous, professional and efficient. Mason and Luke are the best!

Christina T. 
Rating:
5.0

Customer did not leave a comment.

Donna B. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Miriam U. 
Rating:
5.0

I have rented a few UHauls over the years and have never experienced this level of service as I did from the location at Safe Ship Fort Thomas! If you are looking for super friendly and helpful people I highly recommend this location! Thanks again!

DAVID D. 
Rating:
5.0

I did not like the process and of notating damages on truck during pickup inspection. Online there was place to notate damages. I prefer the paper version to that.

Faith M. 
Rating:
5.0

Very professional and nice

David C. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Rachel R. 
Rating:
4.0

Customer did not leave a comment.

Sherri M. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Everything was great. This was my second time renting from this location, excellent experience!

Alket P. 
Rating:
1.0

I called to see if this location had a truck available to use for a few hours, the gentleman replied yes, I have a 10ft truck available until 9am tomorrow. I stated that I would probably only need it for a few hours and that I would be there by 230ish to get it. I showed up at 230, the extremely rude lady at the counter stated that I could only use it for an hour because they rented it !!!! So I had to load, unload, gas it up and rush to be back in an hour! Even though I paid FULL PRICE for as many hours as I needed! The rude lady at the counter couldn't have cared less about it! I wouldn't recommend anyone using this location! Very unprofessional!

erin J. 
Rating:
5.0

Very seldom in this day and age that you find the friendly and efficient service that we did at Safe Ship. Everything was so fast and easy. I would highly recommend them.

James T. 
Rating:
5.0

Everything was lovely, owners very friendly and went above and beyond to help me out!

Ashley C. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
4.0

Customer did not leave a comment.

Jonathan P. 
Rating:
5.0

Customer did not leave a comment.

Judy R. 
Rating:
5.0

Cannot think of anything

William K. 
Rating:
5.0

Customer did not leave a comment.

Joe M. 
Rating:
4.0

Customer did not leave a comment.

scott H. 
Rating:
5.0

Customer did not leave a comment.

Linda G. 
Rating:
4.0

Customer did not leave a comment.

Bryan M. 
Rating:
5.0

Customer did not leave a comment.

Dwight C. 
Rating:
5.0

Thank You for the service that I received. I must say anytime that I have rented a vehicle from Ship and Save the employees are Always Awesome 👍👍👍

june B. 
Rating:
5.0

Customer did not leave a comment.

Kevin E. 
Rating:
5.0

App is very slow and often looses network connection. Makes the renting and return process take longer than necessary.

Nicholas R. 
Rating:
5.0

The chat customer service online is not effective.

Dani C. 
Rating:
5.0

In the email you send about virtual check in, if you can let them know that it will take about 10 min to do everything needed at check in and that they need to have location on for the browser they are using. Thanks

Sara V. 
Rating:
5.0

Customer did not leave a comment.

JefferyQuebedeau Q. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
3.0

I dropped it off after hours

Kevin J. 
Rating:
4.0

Truck was old and dirty. Tires were pretty bald. AC worked for awhile, and blew hot for half the trip. There was trash in the front seat when we picked up and cab was unlocked. Oil light / check engine light was on. Wasn't worth the price paid. Location was nice otherwise.

DAVID C. 
Rating:
3.0

Staff member on Saturday morning check was very helpful. The mobile check in was unsuccessful. I would not recommend doing that to anyone. Luckily location was open shortly after I arrived

Doug S. 
Rating:
1.0

It was a mess! My hitch took way longer to install than they said it would and they didn't have my trailer ready at my reserved time. Service was extremely poor and it was difficult to find out what was going on. I will actively be telling people to avoid using uHaul. This review is for the Cincinnati location I was supposed to be getting my trailer at.

Morgan V. 
Rating:
5.0

the best location for uhaul rental in greater cincinnati

Tim E. 
Rating:
5.0

Everything wasExcellent the people there were just wonderful they were great they made sure I was very happy with what I got before I left I would would give them a rating of a perfect 10 if it was on this survey thank you to the guys at the Forthomas uhaul Rental service in Alexandria ky Thank you From Linda Fields

LINDA F. 
Rating:
5.0

Customer did not leave a comment.

mario anthony T. 
Rating:
5.0

Customer did not leave a comment.

Chad F. 
Rating:
3.0

The trailer wires were routed right between the ball and coupler so they pinched and blew 3 fuses on the truck. I had to cut and rewire and replace fuses late at night on the side of the road because I lost trailer lights because of this. When doing this, I noticed they did not attach the emergency brake either, so if it came off it could have done a lot of damage. Plus the guy that hooked it up took his shirt off when doing so and left it in the bed of my truck.

COLBY C. 
Rating:
5.0

Customer did not leave a comment.

Chad F. 
Rating:
5.0

Have rented multiple times from Safe Ship in Fort Thomas. Always a good experience with excellent customer service!

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Well organized and friendly.

FRANK M. 
Rating:
5.0

Customer did not leave a comment.

Jeff L. 
Rating:
5.0

Customer did not leave a comment.

Johnny C. 
Rating:
5.0

Super fast service from my guy at the counter I was in and out and On my way. good looking out!

Justin C. 
Rating:
4.0

Customer did not leave a comment.

Kenneth G. 
Rating:
4.0

Better after hours drop off electronic

Rebecca B. 
Rating:
5.0

Website for drop-off was working poorly. It look quite a while to even begin working and I almost had to leave without check-out, then was slow.

Roy S. 
Rating:
5.0

My best uhaul experience

ARNOLD C. 
Rating:
5.0

The process of going through the self checkout was an issue. It asked for a verification code and I entered the code but said I was not approved but it finally went thru after 3 attempts.

David R. 
Rating:
5.0

Customer did not leave a comment.

L B. 
Rating:
5.0

was a very easy deal, good customer service, will rent from them in any future needs

Paul C. 
Rating:
1.0

I ordered and expected an appliance dolly and furniture blankets and the store was out of both even though I was promised them online. Then I still had to pay for a utility dolly!!

Lance G. 
Rating:
5.0

Customer did not leave a comment.

Nani S. 
Rating:
5.0

Customer did not leave a comment.

robert O. 
Rating:
3.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

Mason defines customer service. He saw that we were struggling with the app & he came out to help us in person. This is exceptional service & I really appreciate it!

Alan F. 
Rating:
5.0

Customer did not leave a comment.

susan E. 
Rating:
4.0

Thanks!

Lori W. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

Customer did not leave a comment.

Carly S. 
Rating:
5.0

N/a

Kelsey B. 
Rating:
5.0

Your website is not fully integrated with the local dealer system. Most of my information that was input onto the website was not available to the local dealer and it took too long for checking in.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

elliott H. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Dawn W. 
Rating:
5.0

Customer did not leave a comment.

Michele T. 
Rating:
5.0

Gentleman that helped us was very polite, courteous and extremely helpful. Would use this location again.

Barbara S. 
Rating:
5.0

They were extremely professional and expla8nwd everything in detail.

arin H. 
Rating:
5.0

Customer did not leave a comment.

Rolf O. 
Rating:
5.0

Customer did not leave a comment.

roger B. 
Rating:
1.0

When I got there to pick it up and was told to knock on the door your employee was extremely rude. He was yelling and acting like an idiot.

steven K. 
Rating:
5.0

They folks at the Fort Thomas location were top notch, the best I've encountered.

David B. 
Rating:
5.0

The employees did an excellent job at taking care of my needs

JOHN J. 
Rating:
5.0

Nice, friendly location. Better than the rest

Mark R. 
Rating:
5.0

Customer did not leave a comment.

ALBERT B. 
Rating:
5.0

cancel snow storms

ROY L. 
Rating:
5.0

Customer did not leave a comment.

Karah R. 
Rating:
4.0

Customer did not leave a comment.

STEFANIE H. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B. 
Rating:
5.0

Great service, great team! I rent vans from this location several times a year. Vehicles always in impeccable condition, most are new! The location very convenient, and the customer service is amazing!

MARK A. 
Rating:
5.0

Customer did not leave a comment.

JASON A. 
Rating:
5.0

Customer did not leave a comment.

JASON H. 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
3.0

Improve app service. Improve customer service. It took me 45 minutes to pick up the truck because the app wouldn't let me take a picture. Then got charged extra for gas when I filled it back to where it was, but couldn't post the photo. I should have only had to pay around $100 for this, but ended up paying $135. I won't use Uhaul again.

Michelle F. 
Rating:
5.0

Customer did not leave a comment.

Alan H. 
Rating:
5.0

Customer did not leave a comment.

PATRICA K. 
No reviews have been submitted for this location.

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