Customer Reviews for Safe Ship NKY
(U-Haul Neighborhood Dealer)

922 reviews

1504 Alexandria Pike   Fort Thomas, KY 41075

(859) 394-0136

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(859) 394-0136

1504 Alexandria Pike
Fort Thomas, KY 41075

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Karah R. 
Rating:
4.0

Customer did not leave a comment.

STEFANIE H. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B. 
Rating:
5.0

Great service, great team! I rent vans from this location several times a year. Vehicles always in impeccable condition, most are new! The location very convenient, and the customer service is amazing!

MARK A. 
Rating:
5.0

Customer did not leave a comment.

JASON A. 
Rating:
5.0

Customer did not leave a comment.

JASON H. 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
3.0

Improve app service. Improve customer service. It took me 45 minutes to pick up the truck because the app wouldn't let me take a picture. Then got charged extra for gas when I filled it back to where it was, but couldn't post the photo. I should have only had to pay around $100 for this, but ended up paying $135. I won't use Uhaul again.

Michelle F. 
Rating:
5.0

Customer did not leave a comment.

Alan H. 
Rating:
5.0

Customer did not leave a comment.

PATRICA K. 
Rating:
5.0

Great service from Safe Ship NKY - they deliver an swesome U-Haul experience. Helpful, friendly service and a full like of U-Haul rental services. Will use Safe SHip NKY now for all my U-Haul needs! Thank you!

CHARLES M. 
Rating:
5.0

Nothing comes to mind. I was working on doing the mobile pick up when they can outside and offered to take care of it inside for me if I wanted. The staff was very helpful.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Lorie S. 
Rating:
3.0

Easy pick up from helpful staff. Location is basically a shipping service, but good attention from the vendor was welcome, and tips on operating the truck were provided. Overall, it is good location but not very fancy. The rented 15-foot truck had a fair number of miles on it but performed a 500-mile trip with no problems.

Paul H. 
Rating:
5.0

I can't think of anything, everything went great.

Michael H. 
Rating:
3.0

Find a more friendly staffing

thomas H. 
Rating:
5.0

I used the Safe-Ship location many times due to the professionalism of the staff and their desire to work with customers. They all go over and above to give you what you need and provide recommendations to save you money. Would recommend this location to anyone.

JEFFREY S. 
Rating:
3.0

Customer did not leave a comment.

AMANDA C. 
Rating:
3.0

Customer did not leave a comment.

Rita M. 
Rating:
5.0

Great customer service!

Nick T. 
Rating:
5.0

Everything was great good service and efficient

Anita M. 
Rating:
5.0

Nothing. The gentlemen that run this U-Haul do a fantastic job. They are always super friendly and have the rental truck ready when they say they will. I highly recommend them.

RICHARD V. 
Rating:
5.0

Customer did not leave a comment.

JAMES N. 
Rating:
4.0

Customer did not leave a comment.

Leonard L. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Randy L. 
Rating:
5.0

Customer did not leave a comment.

Bill E. 
Rating:
4.0

Make sure to jump into and check every vehicle before renting it out. The van we rented was definitely used as cold storage for either a morgue or seafood company and was one of the foulest smells I've encountered.

Justin T. 
Rating:
5.0

Customer did not leave a comment.

craig T. 
Rating:
5.0

Nothing! Service was great. Staff very friendly.

THOMAS C. 
Rating:
5.0

what a wonderful experience..needed a van right away as my car was in the body shop and the owner was great. much easier than the one down the street from where I live.

Mary H. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Salissa E. 
Rating:
5.0

I arrived early, even before they open and Mason let me get in the truck immediately. He was so nice! Very accommodating and excellent customer service.

Tia H. 
Rating:
5.0

Customer did not leave a comment.

Richard V. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Mason was awesome! Definitely will recommend!

Shannon H. 
Rating:
5.0

Customer did not leave a comment.

Delbert M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES R. 
Rating:
5.0

The truck shock when it went over 50 mph. This was if it was full or empty so I didn't feel safe while driving it.

GRACE R. 
Rating:
5.0

Customer did not leave a comment.

Stelios G. 
Rating:
5.0

Customer did not leave a comment.

ELLIOTT H. 
Rating:
5.0

Great customer service. Quick easy pickup and just a really nice couple to deal with. I'll be back again.

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
4.0

Very friendly and helpful.

Candice C. 
Rating:
5.0

Mason was super nice

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

JAY B. 
Rating:
5.0

Employees were friendly helpful and efficient you can't fix perfection

Michael B. 
Rating:
5.0

Team was super helpful and kind

Shannon R. 
Rating:
5.0

Nothing Exceptional Service

Dee W. 
Rating:
5.0

Customer did not leave a comment.

Elliott H. 
Rating:
5.0

Ship safe is always great!

JOSEPH B. 
Rating:
5.0

Great!!!

RICHARD Z. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

NANCI G. 
Rating:
5.0

Nothing to improve. It was a wonderful experience.

nanci G. 
Rating:
2.0

Gas in truck was not on full and low tire pressure light was on

Lynn M. 
Rating:
3.0

When I used the link to return the truck, it was telling me my odometer mileage was less than what I started with. I entered all 3 just to be sure, trip A, B, and the regular. Said it every time.

Tianna T. 
Rating:
5.0

This is one of the friendliest U-Haul locations I have visited!

Reid G. 
Rating:
3.0

The app was terrible. To drop off the app would not accept any pictures taken. We tried for 45 minutes before giving up and just putting the keys in the box. We tried calling as well but was put on hold and transferred and still on hold for another 30 minutes.

Justin M. 
Rating:
3.0

Employee was awesome to deal with. Quick and easy and explained everything I needed.

SCOTT S. 
Rating:
4.0

This place was a bit off the main hwy, but not too bad. Lot was big can easily turn anything around. Staff was great, and quick. I was in and out checking in and out.

Richard U. 
Rating:
5.0

Inside was a bit messy with an empty bag of chips and two empty drink bottles. Also it was a tad pricey

Simon B. 
Rating:
5.0

Customer did not leave a comment.

Michele S. 
Rating:
5.0

Team was very service minded!!

Josh H. 
Rating:
5.0

Very busy Saturday morning, the nice young man was doing a great job but could have used some help at the front counter.

GREGORYALAN F. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
4.0

Strange that I reserved my truck a month and a half ahead of time and it still wasn't available when I went to pick it up. But the upsize worked out ok.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

Diana W. 
Rating:
1.0

DO NOT USE UNLESS YOU WANT TO BE CHARGED 155 dollars for a mistake they made!

Kalee H. 
Rating:
5.0

Workers were so friendly! We arrived early but didn't know if they were open yet, so we were waiting outside. A man came out to see if we needed help and invited us inside to get started.

Teri J. 
Rating:
5.0

Safe ship in Ft. Thomas is the best place to get a u haul!

Evan L. 
Rating:
5.0

I can't see, in any area of this operation,where there is room for improvement. They continue to keep a high standard of service. Mason and Elliott are always accomidating. 5 stars.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Very friendly staff. Very good knowledge about equipment. Very helpful. A+++++

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

ROGER C. 
Rating:
5.0

I was disappointed in the gas mileage of the vehicle. I drove 40 miles and had to refill with 8 gallons of fuel. That is 5 miles per gallon. I think a van should be able to do better than that.

Akie M. 
Rating:
5.0

Customer did not leave a comment.

cyntrale J. 
Rating:
5.0

Customer did not leave a comment.

Brittany S. 
Rating:
3.0

Customer did not leave a comment.

Aaron O. 
Rating:
5.0

I dropped off the truck after hours using the app.

Julian V. 
Rating:
5.0

Customer did not leave a comment.

MADISON F. 
Rating:
5.0

The guy at the front desk was really nice and professional I will be back in the future

MARISSA T. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

Aime M. 
Rating:
5.0

Have the equipment where ORDERED, got call 20 minutes before pickup, had to waste money going to new location 10 miles away.

RICHARD R. 
Rating:
5.0

Doing a great job.

Darry C. 
Rating:
4.0

very helpful, friendly people

ROBERT T. 
Rating:
5.0

Van did not have operating brake lights or turn signals.

Bryan M. 
Rating:
5.0

Customer did not leave a comment.

Benjamin N. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

No improvements necessary! Mason was very helpful, respectful and friendly! Vehicle was perfect for our needs. Would definitely use Safe ship nky again and recommend them for any move! Thank you!!

Leo P. 
Rating:
5.0

Fantastic experience, very professional, knowledgeable and friendly. Thanks for helping to make that aspect of our move easy and stress free.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
5.0

Customer did not leave a comment.

AMY H. 
Rating:
5.0

Everything was great. Elliott Heil is an excellent representative for Uhaul.

ROBERT G. 
Rating:
5.0

Really a Professional Busniess! Excellent equipment! Staff were all polite and more than willing to assist me. Thanks, Mr. Larry

LAWRENCE T. 
Rating:
5.0

I don't know the worker's name, but he was very nice.

Willa W. 
No reviews have been submitted for this location.

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