Customer Reviews for Safe Ship of Las Vegas
(U-Haul Neighborhood Dealer)

205 reviews

7250 S Durango Dr Ste 130   Las Vegas, NV 89113

(702) 475-6863

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(702) 475-6863

7250 S Durango Dr Ste 130
Las Vegas, NV 89113

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The return app

Jerold B. 
Rating:
5.0

As fas as the website and text messages that helped make everything smooth ... but the app ..nothing worked ..my reservation didn't show up or nothing

JOSEPH BERNARD R. 
Rating:
5.0

Some of the friendliest folks I have done business with!

Jeromy L. 
Rating:
5.0

Keep up the good work

CHANTAL SHAUNTAE N. 
Rating:
5.0

Customer did not leave a comment.

Kyle Z. 
Rating:
5.0

Customer did not leave a comment.

Jhoanna B. 
Rating:
5.0

Very helpful with my questions. Friendly and knowledgeable customers service

THIEN MINH T. 
Rating:
5.0

Customer did not leave a comment.

Christina R. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

Generoso C. 
Rating:
3.0

I brought the U-Haul back with the right amount of gas and yet he charge me for 6 gallons of gas which I don't understand why would you charge me for 6 gallons of gas when I was only told to bring it back with the amount of gas that I took it with so you know I'm not happy with the service

Ferdinand E. 
Rating:
5.0

Always a great experience renting from this location!

CHRISTOPHER H R. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINEPRISCI H. 
Rating:
3.0

Have fuel tank full and padlock work better

STEPHEN J T. 
Rating:
5.0

Very friendly.

Sean A. 
Rating:
5.0

Customer did not leave a comment.

Nicole P. 
Rating:
5.0

Customer did not leave a comment.

TOD D. 
Rating:
3.0

Your online check in and check out process is absolutely horrendous. Please fix it, it makes me literally never want to rent a uhaul again

James K. 
Rating:
5.0

Very professional personnel... very courteous and pleasant to talk to. Great attitude! Keep up the good work.

ROMEO TAGALA T. 
Rating:
5.0

Customer did not leave a comment.

CASSIE DAWN W. 
Rating:
5.0

Safe Ship Las Vegas at 7350 S Durango Blvd in Las Vegas, NV 89139 is absolutely phenomenal and I will never go to another Uhaul dealer again. (Ray or Roy I believe) is incredible, he is knowledgeable and so kind and will bend over backwards and go out of his way to assist you. He follows up with you and takes care of anything you might need. Thank you sincerely for making it so easy and enjoyable to rent from uhaul.

STEPHANIE GEAN I. 
Rating:
5.0

Customer did not leave a comment.

vicki W. 
Rating:
5.0

Ben was extremely helpful and courteous. I would not hesitate to use this U-Haul location again because of the service he provides. The vehicle was clean, the tank was full and the store is conveniently located near the interstate.

Randolph K. 
Rating:
5.0

Customer did not leave a comment.

keagan M. 
Rating:
5.0

Customer did not leave a comment.

JAE Y. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE KATHERY T. 
Rating:
5.0

Keep up the good work to your costumer

JESUS SAPIGAO M. 
Rating:
5.0

Superb Service! Excellent customer service....

SHAMIKA SHANTA W. 
Rating:
4.0

I returned vehicle at 10:00 am yesterday, one day early but have yet to receive receipt

SUSANNE M. 
Rating:
5.0

The app for after hours check in was a nightmare. When it came to taking the pics of odometer and back of uhaul it kept kicking me off and re starting.

TERRENCE L. 
Rating:
5.0

Customer did not leave a comment.

MARKUS W. 
Rating:
5.0

Prompt and courteous service. Return was just as easy. This was one of my quickest rentals. In and out in just a minute or 2. There is a large parking lot and I was able to leave my car there for a few hours so I didn't have to bother my wife for a ride there and beck.

Richard F. 
Rating:
5.0

Super friendly and easy process.

SONJA YVETTE H. 
Rating:
5.0

Customer did not leave a comment.

SHAUNTA NICOLE D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE ANN S. 
Rating:
5.0

Staff was wonderful quick and easy

CHRISTELL DERESE K. 
Rating:
5.0

The man and SafeShip who helped me get my U-Haul was very friendly and the process was very quick and easy.

ALEXANDRA NICOLE J. 
Rating:
3.0

I booked this to be picked up at the Buffalo location, but when I arrived they didn't have record of my reservation even though it was on my confirmation, so I had to go to this location. A bit of an inconvenience.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

KELLI ANN B. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Easy rental procedures. ,

ALEXANDER A. 
Rating:
5.0

The person running the store was amazing very knowledgeable very polite very helpful made my day easier by making it no hassle he was awesome thank you so much for all the help

janine K. 
Rating:
5.0

Great customer service.

GEORGE B. 
Rating:
5.0

Safe Ship of Las Vegas is always our go to place…super professional and friendly!

KC C. 
Rating:
5.0

Great service!

JERRY LEE M. 
Rating:
5.0

Nothing. The service today was awesome and I will go back to that specific location again if I have need of your service.

MATTHEW SEVERIN L. 
Rating:
5.0

Customer did not leave a comment.

CELESTE DENISE D. 
Rating:
3.0

Customer did not leave a comment.

KALANINUIWAHIKAM K. 
Rating:
5.0

Our original reservation was switched to Safe Ship of Las Vegas right before our scheduled pick up time. I called Safe Ship just to let them know that we would be a little late as we were receiving our second COVID vaccine. We spoke with Ben who very politely pushed our reservation time slightly back. When we originally scheduled our reservation, we had selected a package online. Ben ended up saving us over $50 by switching some very minor details of our package and we were very grateful (as moving is already expensive as it is)! We were able to get our moving done in about 3 hours, and we followed up with Ben as the store had been closed after we arrived later that day. He made this process as quick, easy, and painless as it could have been and we would definitely recommend this location to anyone who is in need of moving/shipping services. Thank you so much, Ben!

Brian J. 
Rating:
5.0

Customer did not leave a comment.

Tepatasi K. 
Rating:
5.0

Customer did not leave a comment.

BILL C. 
Rating:
5.0

Great people at Safe Shop Durango never let me down when I need a Uhaul..

Marcus R. 
Rating:
3.0

Uhaul, do better with the mobile pickup option. Having a customer identify an additional contact (I already had my wife and myself listed) at the time of pickup is too late. This can and should be done sooner in the process. I had to make a couple of calls to give someone a heads up to answer the call from a number they don't recognize. Frustrating start to the process. Otherwise the rest of the experience was fine.

Brian H. 
Rating:
4.0

Thank you so much for the services.

DARRYL C. 
Rating:
5.0

Ben was very helpful, courteous & knowledgeable in informations asked.......

ULPIANO N. 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN C. 
Rating:
5.0

The best service I've ever had renting a U-Haul...I will only ever go to Safe Ship Durango to rent and tell all my friends to go there too..

Marcus R. 
Rating:
5.0

Customer did not leave a comment.

KAILEE JEWELL M. 
Rating:
5.0

Super friendly encounter

Samuel T. 
Rating:
5.0

Customer did not leave a comment.

JACQUIE DANIELS C. 
Rating:
5.0

Very nice and helpful

Deborah G. 
Rating:
5.0

Outstanding customer service, highly recommended to all my friends.

DANIEL FRANCO G. 
Rating:
5.0

Thanks

RAYMOND J. 
Rating:
5.0

The best customer service I've received in a very long time. I will recommend this location to everyone I know. Thank you for making my stressful transition, less stressful.

KIMBERLEY YVONNE C. 
Rating:
3.0

Lower prices and give deposit money back

RAY R. 
Rating:
4.0

Customer did not leave a comment.

nancy W. 
Rating:
5.0

Customer did not leave a comment.

JAVIER HERRERA N. 
Rating:
3.0

Customer did not leave a comment.

STEVEN CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

OFER MENASHE E. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Seonghwan K. 
Rating:
5.0

Customer did not leave a comment.

Marvinetta C. 
Rating:
5.0

Customer did not leave a comment.

APRIL RENEE D. 
Rating:
5.0

Excellent experience

FRANKIL CRISMIL R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM ROSALIO S. 
Rating:
5.0

Customer did not leave a comment.

antoinette M. 
Rating:
5.0

Customer did not leave a comment.

GENEROSO ANTONIO C. 
Rating:
5.0

Customer did not leave a comment.

KERRY G. 
Rating:
3.0

The stickup place smelled like fart. The truck you could tell was not sanitized.

NATHAN LEE B. 
Rating:
5.0

Fast ship was a great location. Friendly and explained everything I needed to know about the rental. Made the self return off hours simple.

Martin S. 
Rating:
5.0

Easy to rent. Trucks in great condition. Professional guy at desk.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

DEVIN U. 
Rating:
5.0

Just continue the service that I received

ROBERT G. 
Rating:
5.0

I'll be back!

MARILYNA A. 
Rating:
4.0

As for customer service for the approval department specifically with Randi was awful. She either needs to be retrained or fired.

TRIMMEL P. 
Rating:
5.0

Customer service was awesome as usual!

MassoudTony A. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Eva M. 
Rating:
5.0

Ben was courteous and helpful as usual! Thanks.

MITCHELL A. 
Rating:
5.0

Customer did not leave a comment.

ANNA MARIE B. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Michele T. 
Rating:
5.0

Customer did not leave a comment.

Brian N. 
Rating:
4.0

Overall experience and customer service was great. The only thing that would improve the experience is that the truck would be reviewed while the customer is still there and hoping nobody in the busy parking lot causes damage to the truck before the Uhaul representative has the time to review the truck.

JERRY DOUGLAS S. 
Rating:
5.0

Everyone was helpful and efficient in handling my transaction.

EDWARD S. 
Rating:
5.0

Really nothing/ everyone was courteous and very helpful a very pleasant experience!

CATHLEEN S. 
Rating:
5.0

Customer did not leave a comment.

LETICIA D. 
Rating:
5.0

Customer service was excellent!

John P. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

james S. 
No reviews have been submitted for this location.

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