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Brady L
Customer Reviews for Safe Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would not change a thing
DON TDidn’t know anything about equipment
Sharon MAt first, the agent asked me to move the truck around and park it in an unsuitable spot. It was not comfortable for me to be moving this cumbersome vehicle around a smaller space. He finally got in and parked the truck himself. Otherwise, I was glad to drop the truck off at this location.
ROGER RMaybe have more trucks available to rent as well needed the truck one more day but couldnt bcuz it was already rented.
ROY BGet your logistics figured out. Making customers work for you is not a good business plan for generating customer satisfaction. Reserved my trailer 4 months in advance. I was called the day before I moved and told I would have to drive 110 miles round trip to pick up the trailer. Thankfully, the clerk offered me a discount of an extra day (which I didn’t need) and $32 off. Mileage rate cost me about $75 just to pick up the trailer, not including my time. While we settled on $80 and an extra day, this is the third time U-Haul has pulled this in an area where there are not a ton of options. Especially considering that you call customers THE DAY BEFORE THEY ARE MOVING! Moving for people is stressful enough. U-Haul, do better.
SHAUN PLeft trailer light didn't work properly.
RICHARD CVery good customer service.
DENNIS TWas charged for two days and only rented for one. I have not reached out to the dealer yet. Like I have time for this!
TONY EThank you!
SETH CEverything went great.
Jason LI've always had excellent service from the guys at Safe Ship/UHaul. Will do business again with them!
Bradley OCustomer service was the best.
Bradley OVery good customer service.
ROGER RThe service at Safe Ship is always excellent. It, too, is one mile from my home. Easy drop off.
Roger RVery friendly and helpful.
Dennis FCustomer service was excellent. Thank you!!!
Kathy TNo recommendations for improvement. But I would like to mention how helpful and friendly the service was; not just for me but for anyone who came in the door.
Ronya HSafe ship are great people totally helpful and kind
Anne BThis location was great. I had a previous reservation at another location. 2 miles from my home and place I was moving to. I got to my reservation and they did not have a working vehicle for me. I then had to drive 8 miles to pick up the vehicle which I was charged for. I think I should’ve been notified prior and compensated for the miles I had to pay for.
Joe Wto start this conversation I want to make it clear that the location where I picked up my trailer and the location where I dropped off my trailer where great people. My gripe is military personnel have used Uhaul for many, many, many years. When i ask the a military discount I was told at both the beginning and end of my trip, that their computer programs were not set up to give discounts. SHAME ON YOU, UHAUL. I am hugely disappointed in this organization. Then when I find out the cost of my trip, going eastward, I get my 2nd slap in the face. The cost is determined by what direction Im taking the Uhaul. REALLY people ! Unbelieveable how you rip off people.
ANGELA BVery disappointed on the fees and no U haul discount to return back to the location, I guess it’s a miscommunication when I went through the U haul website to get places to rent from, I did not know this place owns their own equipment. Process to go through to return the van was time consuming. I won’t rent again
Teresa MThe persons here are great to be around and I can't say enough good about them.
Sherman SNothing. They were excellent
Don WN/A
Reid KDropped off after hours and used app so no interaction with anyone.
Scott KSide mirrors would not adjust. App would work to check in the van.
Thomas CI dropped the trailer off on Sunday and returned it online. There were no personnel present when I dropped it off.
Brac MBigger sign to make it easier to see.
Loren KMake sure when someone makes a res. You have the equipment . I reserved a 4x8 trailer and ended up with a 6x12. Way to much for my little Jeep. But I had no choice!!
Mark FGive this man more equipment and rentals. Dennis has excellent customer skills and the best attitude to have and operate a uhaul rental store.
Mark RThis was the second site we had to go to get a truck. We were pleased with how they worked with us. The first location, MAC's in Bismarck, did not have our 26 ft truck, which had been reserved, and had rented it out to someone else. Due to circumstances beyond our control, bad weather, we had to reschedule twice in two weeks. There were no 26 ft trucks in the area and had to rent a 15 truck from the above facility and had to make two trips instead of one. Very time-consuming and aggravating. Got a very late start on Saturday, resulting in getting back early morning, resulting in packing the truck again until 1:30 in the morning. Packing was finished early afternoon and arrived late afternoon at final destination. What should have been finished in one day, resulted in a two-day marathon. Very exasperating experience for all involved. Except for working with the above facility, it was not a good experience!
Arta LThe stated size of the truck was misleading. It was advertised as a 15' truck, and the web site lists the truck's interior dimensions as 15' x 7'8" x 7'2", but the real length of the cargo space that is 7'2" high is 12'5". I even asked the person checking me in if the length from behind the cab to the end was 15', and he confirmed it was. This should be advertised as a 12' truck with a Mom's attic
Charles MThe shop employee was awesome he did A great job.
Shane NU-haul gave me a truck that was unsafe/fire hazard. U-haul still wanted me to still drive this truck. I will be calling the DOT/Motor carries department on this matter.
Scott WIt's no longer called Pack and Ship. It's called Safe Ship. This makes it confusing.
Ashley BStay the same way
Paul WEfficient and great experience picking up my Uhaul trailer!
Kayla TEverything was great.
Dennis FI would recommend putting jacks on your trailers to assist in putting the hitch on and and especially removing them from vehicles. I had an extremely difficult time taking the trailer from my vehicle and had to call and have someone help me. Luckily, I could get ahold of someone. Otherwise I would’ve had to take the trailer home with me because I couldn’t remove it by myself. They are too heavy and not female user-friendly.
Andra MReturning the U-haul was quick and easy here but I got charged $35 for gas. When I picked up the truck it was a little under half a tank and I returned it at 3/8 tank. I think getting charged for a 1/16 of a tank difference is a little much especially considering I got charged over $6 a gallon
Kyle LVery friendly, organized and clean
Terrence DNothing, akk was great.
Juan DEmployees at Safe Ship in Mandan, ND (Drop-Off Location) were exceptionally accomodating and helpful.
Anton HDennis was informative and friendly
Perry SDropped it off with more gas than it had when I picked it up but they still charged me for fuel. Guy was not helpful when I called
TIMOTHY B