Customer Reviews for Safe Ship
(U-Haul Neighborhood Dealer)

372 reviews

3801 Memorial Hwy Ste A   Mandan, ND 58554

(701) 355-6071

Office Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2025: Closed
  • 9/1/2025: Closed
  • 11/27/2025: Closed
  • 12/25/2025: Closed
  • 1/1/2026: Closed

Show All Hours

Services at this Location:

Contact Us

(701) 355-6071

3801 Memorial Hwy Ste A
Mandan, ND 58554

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2025: Closed
  • 9/1/2025: Closed
  • 11/27/2025: Closed
  • 12/25/2025: Closed
  • 1/1/2026: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

KEITH B 
Rating:
5.0

I would not change a thing

DON T 
Rating:
4.0

Customer did not leave a comment.

JASON J 
Rating:
4.0

Customer did not leave a comment.

ROGER R 
Rating:
2.0

Didn’t know anything about equipment

Sharon M 
Rating:
5.0

Customer did not leave a comment.

GREGG A 
Rating:
4.0

At first, the agent asked me to move the truck around and park it in an unsuitable spot. It was not comfortable for me to be moving this cumbersome vehicle around a smaller space. He finally got in and parked the truck himself. Otherwise, I was glad to drop the truck off at this location.

ROGER R 
Rating:
4.0

Customer did not leave a comment.

DAVID C 
Rating:
5.0

Customer did not leave a comment.

Mike M 
Rating:
5.0

Customer did not leave a comment.

Abigail P 
Rating:
5.0

Maybe have more trucks available to rent as well needed the truck one more day but couldnt bcuz it was already rented.

ROY B 
Rating:
3.0

Get your logistics figured out. Making customers work for you is not a good business plan for generating customer satisfaction. Reserved my trailer 4 months in advance. I was called the day before I moved and told I would have to drive 110 miles round trip to pick up the trailer. Thankfully, the clerk offered me a discount of an extra day (which I didn’t need) and $32 off. Mileage rate cost me about $75 just to pick up the trailer, not including my time. While we settled on $80 and an extra day, this is the third time U-Haul has pulled this in an area where there are not a ton of options. Especially considering that you call customers THE DAY BEFORE THEY ARE MOVING! Moving for people is stressful enough. U-Haul, do better.

SHAUN P 
Rating:
3.0

Customer did not leave a comment.

DAVID H 
Rating:
5.0

Customer did not leave a comment.

JOHN B 
Rating:
5.0

Customer did not leave a comment.

IVAN C 
Rating:
5.0

Left trailer light didn't work properly.

RICHARD C 
Rating:
4.0

Customer did not leave a comment.

ALLAN J 
Rating:
4.0

Very good customer service.

DENNIS T 
Rating:
4.0

Customer did not leave a comment.

GABRIEL V 
Rating:
5.0

Customer did not leave a comment.

William M 
Rating:
4.0

Customer did not leave a comment.

JON L 
Rating:
3.0

Was charged for two days and only rented for one. I have not reached out to the dealer yet. Like I have time for this!

TONY E 
Rating:
5.0

Thank you!

SETH C 
Rating:
5.0

Everything went great.

Jason L 
Rating:
5.0

Customer did not leave a comment.

sandra k 
Rating:
5.0

I've always had excellent service from the guys at Safe Ship/UHaul. Will do business again with them!

Bradley O 
Rating:
5.0

Customer service was the best.

Bradley O 
Rating:
5.0

Very good customer service.

ROGER R 
Rating:
5.0

The service at Safe Ship is always excellent. It, too, is one mile from my home. Easy drop off.

Roger R 
Rating:
5.0

Very friendly and helpful.

Dennis F 
Rating:
5.0

Customer did not leave a comment.

Benjamin H 
Rating:
5.0

Customer did not leave a comment.

Erie C 
Rating:
5.0

Customer service was excellent. Thank you!!!

Kathy T 
Rating:
5.0

Customer did not leave a comment.

Austin E 
Rating:
5.0

Customer did not leave a comment.

Gerry L 
Rating:
4.0

Customer did not leave a comment.

Christopher A 
Rating:
5.0

No recommendations for improvement. But I would like to mention how helpful and friendly the service was; not just for me but for anyone who came in the door.

Ronya H 
Rating:
3.0

Customer did not leave a comment.

Tia W 
Rating:
5.0

Customer did not leave a comment.

Jessica G 
Rating:
5.0

Customer did not leave a comment.

Bill L 
Rating:
5.0

Customer did not leave a comment.

ERIKA E 
Rating:
5.0

Customer did not leave a comment.

Darcy T 
Rating:
5.0

Safe ship are great people totally helpful and kind

Anne B 
Rating:
5.0

This location was great. I had a previous reservation at another location. 2 miles from my home and place I was moving to. I got to my reservation and they did not have a working vehicle for me. I then had to drive 8 miles to pick up the vehicle which I was charged for. I think I should’ve been notified prior and compensated for the miles I had to pay for.

Joe W 
Rating:
4.0

to start this conversation I want to make it clear that the location where I picked up my trailer and the location where I dropped off my trailer where great people. My gripe is military personnel have used Uhaul for many, many, many years. When i ask the a military discount I was told at both the beginning and end of my trip, that their computer programs were not set up to give discounts. SHAME ON YOU, UHAUL. I am hugely disappointed in this organization. Then when I find out the cost of my trip, going eastward, I get my 2nd slap in the face. The cost is determined by what direction Im taking the Uhaul. REALLY people ! Unbelieveable how you rip off people.

ANGELA B 
Rating:
5.0

Customer did not leave a comment.

Jacki H 
Rating:
5.0

Customer did not leave a comment.

daniel h 
Rating:
4.0

Very disappointed on the fees and no U haul discount to return back to the location, I guess it’s a miscommunication when I went through the U haul website to get places to rent from, I did not know this place owns their own equipment. Process to go through to return the van was time consuming. I won’t rent again

Teresa M 
Rating:
5.0

The persons here are great to be around and I can't say enough good about them.

Sherman S 
Rating:
5.0

Customer did not leave a comment.

Jodee H 
Rating:
5.0

Nothing. They were excellent

Don W 
Rating:
5.0

Customer did not leave a comment.

Don W 
Rating:
5.0

Customer did not leave a comment.

Jake K 
Rating:
4.0

Customer did not leave a comment.

Kathy B 
Rating:
5.0

N/A

Reid K 
Rating:
3.0

Dropped off after hours and used app so no interaction with anyone.

Scott K 
Rating:
5.0

Customer did not leave a comment.

Brian T 
Rating:
5.0

Side mirrors would not adjust. App would work to check in the van.

Thomas C 
Rating:
5.0

Customer did not leave a comment.

MIKELL S 
Rating:
5.0

I dropped the trailer off on Sunday and returned it online. There were no personnel present when I dropped it off.

Brac M 
Rating:
5.0

Customer did not leave a comment.

Roger R 
Rating:
5.0

Bigger sign to make it easier to see.

Loren K 
Rating:
4.0

Make sure when someone makes a res. You have the equipment . I reserved a 4x8 trailer and ended up with a 6x12. Way to much for my little Jeep. But I had no choice!!

Mark F 
Rating:
5.0

Customer did not leave a comment.

silas t 
Rating:
5.0

Customer did not leave a comment.

Austin R 
Rating:
5.0

Customer did not leave a comment.

Dan B 
Rating:
5.0

Give this man more equipment and rentals. Dennis has excellent customer skills and the best attitude to have and operate a uhaul rental store.

Mark R 
Rating:
5.0

Customer did not leave a comment.

Peggy P 
Rating:
5.0

This was the second site we had to go to get a truck. We were pleased with how they worked with us. The first location, MAC's in Bismarck, did not have our 26 ft truck, which had been reserved, and had rented it out to someone else. Due to circumstances beyond our control, bad weather, we had to reschedule twice in two weeks. There were no 26 ft trucks in the area and had to rent a 15 truck from the above facility and had to make two trips instead of one. Very time-consuming and aggravating. Got a very late start on Saturday, resulting in getting back early morning, resulting in packing the truck again until 1:30 in the morning. Packing was finished early afternoon and arrived late afternoon at final destination. What should have been finished in one day, resulted in a two-day marathon. Very exasperating experience for all involved. Except for working with the above facility, it was not a good experience!

Arta L 
Rating:
4.0

Customer did not leave a comment.

Joan T 
Rating:
3.0

The stated size of the truck was misleading. It was advertised as a 15' truck, and the web site lists the truck's interior dimensions as 15' x 7'8" x 7'2", but the real length of the cargo space that is 7'2" high is 12'5". I even asked the person checking me in if the length from behind the cab to the end was 15', and he confirmed it was. This should be advertised as a 12' truck with a Mom's attic

Charles M 
Rating:
4.0

Customer did not leave a comment.

KELVIN B 
Rating:
5.0

The shop employee was awesome he did A great job.

Shane N 
Rating:
1.0

U-haul gave me a truck that was unsafe/fire hazard. U-haul still wanted me to still drive this truck. I will be calling the DOT/Motor carries department on this matter.

Scott W 
Rating:
3.0

It's no longer called Pack and Ship. It's called Safe Ship. This makes it confusing.

Ashley B 
Rating:
4.0

Customer did not leave a comment.

james D 
Rating:
5.0

Customer did not leave a comment.

Austin E 
Rating:
4.0

Customer did not leave a comment.

Kaylee L 
Rating:
5.0

Stay the same way

Paul W 
Rating:
5.0

Efficient and great experience picking up my Uhaul trailer!

Kayla T 
Rating:
5.0

Customer did not leave a comment.

Garrett M 
Rating:
4.0

Customer did not leave a comment.

Jay C 
Rating:
5.0

Everything was great.

Dennis F 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY G 
Rating:
4.0

I would recommend putting jacks on your trailers to assist in putting the hitch on and and especially removing them from vehicles. I had an extremely difficult time taking the trailer from my vehicle and had to call and have someone help me. Luckily, I could get ahold of someone. Otherwise I would’ve had to take the trailer home with me because I couldn’t remove it by myself. They are too heavy and not female user-friendly.

Andra M 
Rating:
3.0

Returning the U-haul was quick and easy here but I got charged $35 for gas. When I picked up the truck it was a little under half a tank and I returned it at 3/8 tank. I think getting charged for a 1/16 of a tank difference is a little much especially considering I got charged over $6 a gallon

Kyle L 
Rating:
5.0

Very friendly, organized and clean

Terrence D 
Rating:
5.0

Nothing, akk was great.

Juan D 
Rating:
5.0

Customer did not leave a comment.

Alexius B 
Rating:
4.0

Customer did not leave a comment.

Michael M 
Rating:
3.0

Customer did not leave a comment.

NATHANIEL C 
Rating:
5.0

Customer did not leave a comment.

Sheryl J 
Rating:
5.0

Employees at Safe Ship in Mandan, ND (Drop-Off Location) were exceptionally accomodating and helpful.

Anton H 
Rating:
5.0

Dennis was informative and friendly

Perry S 
Rating:
5.0

Customer did not leave a comment.

Roger R 
Rating:
1.0

Customer did not leave a comment.

Kayla O 
Rating:
3.0

Customer did not leave a comment.

Zelvan P 
Rating:
5.0

Customer did not leave a comment.

Michelle S 
Rating:
2.0

Dropped it off with more gas than it had when I picked it up but they still charged me for fuel. Guy was not helpful when I called

TIMOTHY B 
Rating:
5.0

the place was easy find. great place. just didnt know where to park the truck legally if i parked it illegal

FRANCIS A 
No reviews have been submitted for this location.
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