Customer Reviews for Safe Ship
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Safe Ship
nellie A. on
You can refund the $22 you charged my wrongly for fuel. I returned the truck with as much fuel as I picked it up with.
Dedrick U. on
Nothing at all.... Wonderful service and location.
Terry L. D. on
All services were great from the pickup to the return process. Both representatives took their time getting me situated and made this a very easy move for my daughter. These trucks have changed over the years very nice quality now.
Kay P. on
Service was extremely nice . Will definitely return again . Thanks so much .
deanne F. on
We booked via telephone through corporate (one way rental) and were told a truck would be available in a location in Bessemer, AL. When we got there, it was a very small used car lot (only 1 car for sale) and the woman was fairly new to U-Haul rentals and had to repeatedly call her U-Haul contact to walk her through various tasks. As it turned out, the truck they had was only for round trip/local rentals. After much waiting, U-Haul set us up with the McCalla, AL location, and they were wonderful. Very smooth transaction.
Jeremy S. on
The U-Haul sign in the window is smaller than all the other signs. If it was the same size as others, it would be a lot easier to see.
Matthew W. on
One of the most pleasant experiences I’ve had at a u-haul location also the staff at the store was pleasantly nice and professional
Anabella P. on
There were drugs in the truck when I picked it up and I rode home with my 18 year old little sister in it without knowing. When I found it in the morning I was told U-Haul doesn’t clean the cabin and I can file a police report. I also got extra charges for things I shouldn’t have been. Overall very unimpressed and dissatisfied with my experience and would like to be reached out to at any time. I expected more from such a main stream company.
Earl P. on
We were told we had been removed from system at time of pick up, had to be reentered to pick up vehicle. Did not have any gas in the vehicle and was told that was how it was delivered , that is how it should be taken back. We did only to be told we were given a credit of 34 dollars because it was on empty but we were NOT told that, so when we bring it back empty, we are now charged 34 dollars. AND TOLD THERE WAS A 100 DOLLAR FEE RO BE REIMBURSED WHICH WAS NOT SAID WHEN WE ORG SCHEDULED THE TRUCK. SO NOT COOL!! OVERALL EXPERIENCE HAS BEEN ONE HEADACHE AFTER ANOTHER!!
Jeffery M. on
Everything was great! Thank you
Jacqueline J. on
Keep it as fast and efficient.as it was thank you.
Bobbie M. on
I was originally suppose to pick up the rental truck in Ensley Alabama ,which was closer to where I needed to be. I did not get a email concerning the change. I had to call because I had questions. but I was given more mileage to make up for the distance. The person in McCalla also gave more mileage and I was given a new truck with only 1114 miles. He was very accommodating and answered all my questions etc