Customer Reviews for Safe Ship
(U-Haul Neighborhood Dealer)

127 reviews

4770 Eastern Valley Rd   Mc Calla, AL 35111

(205) 417-4893

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(205) 417-4893

4770 Eastern Valley Rd
Mc Calla, AL 35111

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The location is closed on weekends. I was charged an extra day, though the charge was reversed when I called customer service and the service rep saw the note about the drop off time. The lady at the pickup location gave me until 5 PM to return the truck because my wife and I were picking it up on our way home at 2:00 PM, and I explained that I wouldn't have help loading it until late the next morning. I sent a text at 5:16 PM after putting gas in the truck saying "returned." I put the key in the drop box after locking the cab..

Wayne G 
Rating:
3.0

Hand truck was not on truck

Beverly W 
Rating:
5.0

Customer did not leave a comment.

william h 
Rating:
5.0

Customer did not leave a comment.

Ray H 
Rating:
1.0

Customer did not leave a comment.

Anyece B 
Rating:
5.0

Customer did not leave a comment.

ALAN E 
Rating:
3.0

The truck was empty when I got it, and takes too long if you use a card, took 100 dollar deposit still waiting on return

antonio s 
Rating:
1.0

Lock box was extremely difficult to open, check engine light was on in truck and fuel was almost empty at pickup, additional rented equipment was not included as requested.

Jack F 
Rating:
5.0

Worker was very friendly and helpful. Definitely would go back to this location if o need a uhaul.

Sara J 
Rating:
1.0

Customer did not leave a comment.

Rosa T 
Rating:
5.0

Customer did not leave a comment.

Mark C 
Rating:
4.0

Customer did not leave a comment.

Dale K 
Rating:
5.0

Customer did not leave a comment.

Paul L 
Rating:
5.0

Customer did not leave a comment.

SHERMAN W 
Rating:
5.0

This guy's were awesome. After I was suppose to pick up truck at a different location that was no longer a store. This guys jumped on the ball and helped out.thank you to this guys at this location

David S 
Rating:
3.0

paid for dolly, but there was none in the truck. The service and person at the rental location was great. I think this was just overlooked.

James M 
Rating:
5.0

Customer did not leave a comment.

Kayanna J 
Rating:
5.0

Customer did not leave a comment.

Areatha S 
Rating:
3.0

Would NOT recommend uhaul to anyone for anything.

Stephanie H 
Rating:
4.0

Customer did not leave a comment.

Robin C 
Rating:
5.0

Everything was great

Marcia G 
Rating:
5.0

Customer did not leave a comment.

Martin S 
Rating:
5.0

I put a half a tank a gas in the truck, I put over what was needed and just wish that could have been refunded back to me. I miss understood what the guy was saying to me but he kinda looked at me like o well. Other than that it was perfect.

Jeffrey W 
Rating:
4.0

Customer did not leave a comment.

SANDI J 
Rating:
5.0

Customer did not leave a comment.

Marcel W 
Rating:
1.0

My entire experience for picking up this Uhaul truck was the wrost experience and inconvenience I have had while trying to move. This location was the 2nd attempt at getting a Uhaul after I had to cancel and reserve a new reservation because at the first location did not have a lock box to get the key or anyone present at any of the buildings adjacent for what was supposed to be a mobile pick up (which I was never informed of prior to changing my original reservation due to travel issues the first time). This 2nd location and attempt to get a truck had my mother and I drive another 20 minutes further away from our house to load up the Uhaul. While heading to the 2nd location, we were told the guy at the store for the in-person transaction and pick up of the truck would be back at 5. As we got there a little earlier than 5, we waited from 4:45 until 5:35 on a Friday afternoon until he arrived where we were finally able to get a truck. Matt, the employee of the store, was very nice and helpful once he arrived. Understand that life and things happen, but this was a 2 hour delay for me moving from AL to TX. The mobile app and online website gave me an error message each time I tried to do the mobile pick up at the first location. I will not be using UHAUL as my first choice for moving assistance in the future and I will let it be known to others that ask be aware of this possibly happening. Please do better in the future to avoid customer service issues and inconveniences for people using your products to move across states or whatever business it may be. This was completely inconveniencing for both my mom and myself as we both took off work this Friday afternoon to start loading up the truck and begin our move and travel back to TX.

Neil G 
Rating:
2.0

Got charged for gas that I replaced and also once again U-Haul told me they had an appliance dolly but when I arrived there was not one.

Jay H 
Rating:
5.0

Customer did not leave a comment.

ronnnie G 
Rating:
5.0

Very pleasant, helpful and easy to work with!

Kay H 
Rating:
5.0

The representative that helped in at the location was very professional.

LARA D 
Rating:
5.0

Very pleasant atmosphere and enjoy doing business there. Always help me with rental services.

Patricia W 
Rating:
5.0

Will was very helpful and a pleasure to deal with. We had a moving emergency and he made everything easy. Very conscentious, thorough, and has a great attitude!

Tammy S 
Rating:
5.0

5 Star Service

joseph l 
Rating:
5.0

Customer did not leave a comment.

Jena F 
Rating:
5.0

The u-haul company should lower the in town rate ! This location was amazing the man helped out so much and he has such a great positive attitude!

Summer B 
Rating:
5.0

Mr. Willie Walker And Mr. Matthew Walker Are Very Professional And Courteous. Great Location That Is Well Organized.

JOSEPH C 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B 
Rating:
5.0

Great service from the guys at Safe Ship. Terrible customer service from the second lady I spoke to over the phone when I amended my reservation.

Travante J 
Rating:
5.0

Customer did not leave a comment.

Paula H 
Rating:
4.0

Customer did not leave a comment.

Samuel H 
Rating:
5.0

People work there were so nice and professional. Made my experience easy and enjoyable.

Iris J 
Rating:
5.0

Customer did not leave a comment.

ALFONZO c 
Rating:
1.0

I was guaranteed the 26ft box and got put with a 20. Called and asked for a trailer and they scheduled it in Bessemer, got there and couldn’t get it due to the person scheduling it in Pelham. Called back and they told me there was nothing they could do. I got the unit with 3/4 tank of gas and I put 3/4 back in it and it still charged me an extra $18 for fuel! I’ll never use uhaul again! I tried getting customer service on the phone… kept getting transferred around. Terrible customer service!

JESSICA J 
Rating:
5.0

Customer did not leave a comment.

SHERITA G 
Rating:
5.0

Wonderful staff. Very helpful, friendly and courteous. I felt like I was a regular and it was my first time at this location.

Kelly G 
Rating:
5.0

Staff were courteous and very helpful. Great customer service!

AVIS M 
Rating:
4.0

Service was exceptional. The young man running the location has amazing customer service.

MERCEDES C 
Rating:
5.0

Customer did not leave a comment.

ROBERT C 
Rating:
3.0

Customer did not leave a comment.

Dwayne H 
Rating:
5.0

The staff was great, very helpful, I will be doing business here again!

David M 
Rating:
5.0

The only thing the radio wouldn’t come on

LAVONIA W 
Rating:
5.0

Customer did not leave a comment.

DAVID H 
Rating:
5.0

Customer service was outstanding!

William H 
Rating:
5.0

Customer did not leave a comment.

Patricia W 
Rating:
3.0

At the last minute I was informed that there was not an appliance dolly available when it was confirmed via phone with a UHaul scheduler that 1 was reserved with the truck rental. The truck was horrible front end out of alignment, excessive vibration, interior was stinky and filthy, truck transmission shifted rough, cargo area nasty. Prayerfully God kept me covered. I will never rent another truck from U HAUL AGAIN!!

Joyce S 
Rating:
5.0

Customer did not leave a comment.

SHAKITRA H 
Rating:
5.0

Excellent customer service, very nice and helpful young man.

JACK C 
Rating:
3.0

When I turned the in I put $40 worth of fuel and still got charged

Damion S 
Rating:
3.0

Make sure that the systems communicate with one another. I had already booked the uhaul and given my credit card information the day before I picked it up. I had to do it all over again when I got there.

JANIECE E 
Rating:
5.0

Great experience. Friendly and very helpful.

Louie W 
Rating:
5.0

Customer did not leave a comment.

Mary M 
Rating:
5.0

Customer did not leave a comment.

James A 
Rating:
5.0

Customer did not leave a comment.

James A 
Rating:
5.0

Nothing. I had the ultimate professional & courteous experience throughout my Uhaul Services. The young man was completely thorough & friendly.

CARLA C 
Rating:
5.0

Customer did not leave a comment.

KARL B 
Rating:
5.0

Customer did not leave a comment.

PAUL A 
Rating:
4.0

Not have your rates so high

Jean H 
Rating:
5.0

Customer did not leave a comment.

JERALD M 
Rating:
4.0

Customer did not leave a comment.

GABRIEL D 
Rating:
5.0

No comments

Diove P 
Rating:
4.0

Customer did not leave a comment.

REGINIA D 
Rating:
5.0

I so dislike I can’t remember the gentleman’s name who assisted me because he was AWESOME! He is caring, polite, great personality and excels in customer service. Great job Uhaul on hiring him, he needs a raise! All I can remember is that he has dreads.

Janika J 
Rating:
5.0

Matthew was awesome!! He is very customer orient. U need short hold time if u need to speak with someone in customer service

TARA H 
Rating:
3.0

Customer did not leave a comment.

Letoria B 
Rating:
4.0

Customer did not leave a comment.

RAYMOND M 
Rating:
4.0

If the option is given to turn in a truck anywhere is given... I should not be getting a text telling me where to take the truck. Uhaul did this and made it difficult to get truck turned in without several phone calls.

MICHELLE R 
Rating:
5.0

Customer did not leave a comment.

MONYA B 
Rating:
3.0

Was not happy, with several different prices, location and size of truck changed, took a long time to get truck and close paperwork. In

DEBRA B 
Rating:
5.0

No the service was quick and easy

ANNETTE M 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY T 
Rating:
5.0

Customer did not leave a comment.

Terrance J 
Rating:
4.0

Make sure that the tickets are closed out the following day not 3 days after the equipment is returned.

WILLIE H 
Rating:
5.0

Customer did not leave a comment.

Hantson C 
Rating:
5.0

Customer did not leave a comment.

Harold M 
Rating:
5.0

This Uhaul office was awesome! The guy was very kind and helpful. It was a really simple and quick process. I would definitely recommend this place to others.

LaDonna B 
Rating:
4.0

Customer did not leave a comment.

Brandon R 
Rating:
5.0

Great service and the a/c in the truck was AMAZING !!!

Shannon C 
Rating:
5.0

Customer did not leave a comment.

ALFONZA C 
Rating:
5.0

The truck needs a front end alignment. It didnt habdle all thelat well. But over all service was great.

Jerry H 
Rating:
5.0

Customer did not leave a comment.

Hubert E 
Rating:
5.0

Customer did not leave a comment.

Latoya N 
Rating:
1.0

I never paid that much in my life to rent a truck for maybe 50 miles. Never again

Mance T 
Rating:
5.0

Customer did not leave a comment.

Zedrick M 
Rating:
1.0

This Store was filthy and the woman working the counter on 3/22/20 at 1pm was too lazy to walk outside because it was raining and she had her children at work to check me out when I returned. Instead she charged me a cleaning fee when there was absolutely nothing left in the vehicle. She was not ethical or honest and I will never go back to this dirty store.

Jason S 
Rating:
1.0

This is nothing against the location itself, but against UHaul. My pick up location changed 4 times over night because they couldn’t get a 26’ truck when I made the reservation 2 weeks prior, I had to settle for downgrading to a 20’ truck and squeezing what I could into a friends pickup. On top of that their was no equipment available when I requested 2 dollies. There was only 35 furniture pads when I requested 4 dozen. This entire UHaul moving experience has been the worst I have ever had and I will never recommend UHaul to any of my friends or family.

Zach F 
Rating:
5.0

Customer did not leave a comment.

Dang H 
Rating:
5.0

Always nice friendly and helpful to me. Only place I will go for renting a truck. Thank you for quality service.

Kay P 
Rating:
5.0

Customer did not leave a comment.

Samuel S 
Rating:
5.0

You can refund the $22 you charged my wrongly for fuel. I returned the truck with as much fuel as I picked it up with.

nellie a 
Rating:
5.0

Nothing at all.... Wonderful service and location.

Dedrick U 
No reviews have been submitted for this location.

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