Customer did not leave a comment.
ARLITA T
Customer Reviews for Safe Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The additional $19.95 charge… why? What is it for and not disclosed from the beginning?
MARK NThey were very friendly kind and on point...
TRACIE RMore customer service reps, more than one person that knows what they are doing
Gwendolyn MTruck had a lot of mileage, engine made a noise. Overall, it got the job done.
Victor Wmatt is a goat
DEMETRIUS HI love the convenience and consistency at this location
RAYMOND LOwners of the store that you get the Uhaul from couldn’t be any easier to deal with. Highly recommend this location
MICHAEL RThe staff were polite, knowledgeable and so helpful.
LARRY Pmatt is great
KAREN SEverything was great.
Marci GRenting a uhaul on the weekends is confusing when you arrive, I had to call the 1800 number but thank God the owner showed up and did an excellent job!
VERGINETTA JBoth of the gentlemen who helped us get things finalized and ready were exceptionally kind and helpful. There were several customers in their store, but they took their time and made sure we felt like a priority and all of our questions answered. Very pleasantly surprised!
Felecia DGreat Customer Service
CYNTHIA PThe employee was exceptionally Knowledgeable and very nice, professional and friendly. He walked me out of the building and even opened my car door for me when I was ready to leave. I have had 4 Knee replacements and he could tell I was exhausted and my knees where hurting he was very patient.
ANGELA DVery friendly and answer any questions I had to ask👍🏼👍🏼
Deron WMy starting miles versus my ending miles were completely off. So I'd say improve the online accuracy of information
Terrance NThey did not have blankets that were preordered but we did not need them drastically. used blankets from home.
JEFFREY FEverything was great, easy, friendly, very helpful and assisted me with information on how to load up my equipment
CHARLESETTA JMatt was so helpful and polite, will definitely do business again with them.
COURTNEY WGood service my friend
RAMZI ANothing was disclosed about miles driven. I was charged extra unfairly!
DAVID GThe truck tire was flat & it needed a front wheel alignment bad
AIRIN LNothing
Gary GThe process of getting the uhaul was hell. I had to make 3 trips back and forth because the website and app was giving me trouble. Not to mention when I 1st got there, there was no sign of my reservation. So I had to call and wait 45 minutes for a customer service. The website does not update in a timely matter, this was such a bad experience. Never again.
Darrell GThe app sucks. The people were awesome. I do not believe in the future I will use the app ever again.
Justin EEverything was well.
Bradgel MThe location is closed on weekends. I was charged an extra day, though the charge was reversed when I called customer service and the service rep saw the note about the drop off time. The lady at the pickup location gave me until 5 PM to return the truck because my wife and I were picking it up on our way home at 2:00 PM, and I explained that I wouldn't have help loading it until late the next morning. I sent a text at 5:16 PM after putting gas in the truck saying "returned." I put the key in the drop box after locking the cab..
Wayne GHand truck was not on truck
Beverly WThe truck was empty when I got it, and takes too long if you use a card, took 100 dollar deposit still waiting on return
antonio sLock box was extremely difficult to open, check engine light was on in truck and fuel was almost empty at pickup, additional rented equipment was not included as requested.
Jack FWorker was very friendly and helpful. Definitely would go back to this location if o need a uhaul.
Sara JThis guy's were awesome. After I was suppose to pick up truck at a different location that was no longer a store. This guys jumped on the ball and helped out.thank you to this guys at this location
David Spaid for dolly, but there was none in the truck. The service and person at the rental location was great. I think this was just overlooked.
James MWould NOT recommend uhaul to anyone for anything.
Stephanie HEverything was great
Marcia GI put a half a tank a gas in the truck, I put over what was needed and just wish that could have been refunded back to me. I miss understood what the guy was saying to me but he kinda looked at me like o well. Other than that it was perfect.
Jeffrey WMy entire experience for picking up this Uhaul truck was the wrost experience and inconvenience I have had while trying to move. This location was the 2nd attempt at getting a Uhaul after I had to cancel and reserve a new reservation because at the first location did not have a lock box to get the key or anyone present at any of the buildings adjacent for what was supposed to be a mobile pick up (which I was never informed of prior to changing my original reservation due to travel issues the first time). This 2nd location and attempt to get a truck had my mother and I drive another 20 minutes further away from our house to load up the Uhaul. While heading to the 2nd location, we were told the guy at the store for the in-person transaction and pick up of the truck would be back at 5. As we got there a little earlier than 5, we waited from 4:45 until 5:35 on a Friday afternoon until he arrived where we were finally able to get a truck. Matt, the employee of the store, was very nice and helpful once he arrived. Understand that life and things happen, but this was a 2 hour delay for me moving from AL to TX. The mobile app and online website gave me an error message each time I tried to do the mobile pick up at the first location. I will not be using UHAUL as my first choice for moving assistance in the future and I will let it be known to others that ask be aware of this possibly happening. Please do better in the future to avoid customer service issues and inconveniences for people using your products to move across states or whatever business it may be. This was completely inconveniencing for both my mom and myself as we both took off work this Friday afternoon to start loading up the truck and begin our move and travel back to TX.
Neil GGot charged for gas that I replaced and also once again U-Haul told me they had an appliance dolly but when I arrived there was not one.
Jay HVery pleasant, helpful and easy to work with!
Kay HThe representative that helped in at the location was very professional.
LARA DVery pleasant atmosphere and enjoy doing business there. Always help me with rental services.
Patricia WWill was very helpful and a pleasure to deal with. We had a moving emergency and he made everything easy. Very conscentious, thorough, and has a great attitude!
Tammy S5 Star Service
joseph lThe u-haul company should lower the in town rate ! This location was amazing the man helped out so much and he has such a great positive attitude!
Summer BMr. Willie Walker And Mr. Matthew Walker Are Very Professional And Courteous. Great Location That Is Well Organized.
JOSEPH CGreat service from the guys at Safe Ship. Terrible customer service from the second lady I spoke to over the phone when I amended my reservation.
Travante JPeople work there were so nice and professional. Made my experience easy and enjoyable.
Iris JI was guaranteed the 26ft box and got put with a 20. Called and asked for a trailer and they scheduled it in Bessemer, got there and couldn’t get it due to the person scheduling it in Pelham. Called back and they told me there was nothing they could do. I got the unit with 3/4 tank of gas and I put 3/4 back in it and it still charged me an extra $18 for fuel! I’ll never use uhaul again! I tried getting customer service on the phone… kept getting transferred around. Terrible customer service!
JESSICA JWonderful staff. Very helpful, friendly and courteous. I felt like I was a regular and it was my first time at this location.
Kelly GStaff were courteous and very helpful. Great customer service!
AVIS MService was exceptional. The young man running the location has amazing customer service.
MERCEDES CThe staff was great, very helpful, I will be doing business here again!
David MThe only thing the radio wouldn’t come on
LAVONIA WCustomer service was outstanding!
William H