Location was fine. Your scheduling process sucks. I reserved for 24 hour pickup and was moved to a location 30 minutes away at the last minute. Thankfully I read the email carefully. I had to call the local service center who changed it back to my original location and said I had to wait to pick it up at 10 AM there because that’s when they open. I could do 24 hour there. I had to reschedule my help as a result. Turns out the location opened at 9 not 10 and 24 hour was available. Just a total screw up. The guy at the location was great. Your service center SUCKS. I won’t be using U-Haul again.
Nathan I
Safe Ship
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mc Calla, AL 35111
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Terrible experience with Uhaul, I did not pick up the truck at McCalla location I picked it up in Pelham about 20 miles away without my knowledge. Even thought the reservation was made 2 weeks prior. But shout out to Will and his manager at the McCalla location. Will called to check to see if I had a Truck. The Pelham location did not have a dolly. But Will at the McCalla location found me one. Thanks Will for your help and to the manager. Id recommend the McCalla location where Will works
LLOYD GThe Customer Srrvice and completed transaction was another great experience ! The online reservation was convenient to use. The person to person contact was completely a courteous and friendly experience at SafeShip pick up location.
Carla CMr.Will has great customer service skills and he keeps the vehicles very clean. I highly recommend this location.
GIRTHA JThe steps were very to follow and everything made sense. Great experience, I will be recommending a friend.
Stefan T