Customer Reviews for Safe Ship
(U-Haul Neighborhood Dealer)

96 reviews

4770 Eastern Valley Rd   Mc Calla, AL 35111

(205) 417-4893

Hours

  • Mon–Fri
    10 am–5 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(205) 417-4893

4770 Eastern Valley Rd
Mc Calla, AL 35111

Services at this Location:

Hours

  • Mon–Fri
    10 am–5 pm
  • Sat–Sun
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Will was very helpful and a pleasure to deal with. We had a moving emergency and he made everything easy. Very conscentious, thorough, and has a great attitude!

Tammy S. 
Rating:
5.0

5 Star Service

joseph L. 
Rating:
5.0

Customer did not leave a comment.

Jena F. 
Rating:
5.0

The u-haul company should lower the in town rate ! This location was amazing the man helped out so much and he has such a great positive attitude!

Summer B. 
Rating:
5.0

Mr. Willie Walker And Mr. Matthew Walker Are Very Professional And Courteous. Great Location That Is Well Organized.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Great service from the guys at Safe Ship. Terrible customer service from the second lady I spoke to over the phone when I amended my reservation.

Travante J. 
Rating:
5.0

Customer did not leave a comment.

Paula H. 
Rating:
4.0

Customer did not leave a comment.

Samuel H. 
Rating:
5.0

People work there were so nice and professional. Made my experience easy and enjoyable.

Iris J. 
Rating:
5.0

Customer did not leave a comment.

ALFONZO C. 
Rating:
1.0

I was guaranteed the 26ft box and got put with a 20. Called and asked for a trailer and they scheduled it in Bessemer, got there and couldn't get it due to the person scheduling it in Pelham. Called back and they told me there was nothing they could do. I got the unit with 3/4 tank of gas and I put 3/4 back in it and it still charged me an extra $18 for fuel! I'll never use uhaul again! I tried getting customer service on the phone… kept getting transferred around. Terrible customer service!

JESSICA J. 
Rating:
5.0

Customer did not leave a comment.

SHERITA G. 
Rating:
5.0

Wonderful staff. Very helpful, friendly and courteous. I felt like I was a regular and it was my first time at this location.

Kelly G. 
Rating:
5.0

Staff were courteous and very helpful. Great customer service!

AVIS M. 
Rating:
4.0

Service was exceptional. The young man running the location has amazing customer service.

MERCEDES C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
3.0

Customer did not leave a comment.

Dwayne H. 
Rating:
5.0

The staff was great, very helpful, I will be doing business here again!

David M. 
Rating:
5.0

The only thing the radio wouldn't come on

LAVONIA W. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer service was outstanding!

William H. 
Rating:
5.0

Customer did not leave a comment.

Patricia W. 
Rating:
3.0

At the last minute I was informed that there was not an appliance dolly available when it was confirmed via phone with a UHaul scheduler that 1 was reserved with the truck rental. The truck was horrible front end out of alignment, excessive vibration, interior was stinky and filthy, truck transmission shifted rough, cargo area nasty. Prayerfully God kept me covered. I will never rent another truck from U HAUL AGAIN!!

Joyce S. 
Rating:
5.0

Customer did not leave a comment.

SHAKITRA H. 
Rating:
5.0

Excellent customer service, very nice and helpful young man.

JACK C. 
Rating:
3.0

When I turned the in I put $40 worth of fuel and still got charged

Damion S. 
Rating:
3.0

Make sure that the systems communicate with one another. I had already booked the uhaul and given my credit card information the day before I picked it up. I had to do it all over again when I got there.

JANIECE E. 
Rating:
5.0

Great experience. Friendly and very helpful.

Louie W. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Nothing. I had the ultimate professional & courteous experience throughout my Uhaul Services. The young man was completely thorough & friendly.

CARLA C. 
Rating:
5.0

Customer did not leave a comment.

KARL B. 
Rating:
5.0

Customer did not leave a comment.

PAUL A. 
Rating:
4.0

Not have your rates so high

Jean H. 
Rating:
5.0

Customer did not leave a comment.

JERALD M. 
Rating:
4.0

Customer did not leave a comment.

GABRIEL D. 
Rating:
5.0

No comments

Diove P. 
Rating:
4.0

Customer did not leave a comment.

REGINIA D. 
Rating:
5.0

I so dislike I can't remember the gentleman's name who assisted me because he was AWESOME! He is caring, polite, great personality and excels in customer service. Great job Uhaul on hiring him, he needs a raise! All I can remember is that he has dreads.

Janika J. 
Rating:
5.0

Matthew was awesome!! He is very customer orient. U need short hold time if u need to speak with someone in customer service

TARA H. 
Rating:
3.0

Customer did not leave a comment.

Letoria B. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND M. 
Rating:
4.0

If the option is given to turn in a truck anywhere is given... I should not be getting a text telling me where to take the truck. Uhaul did this and made it difficult to get truck turned in without several phone calls.

MICHELLE R. 
Rating:
5.0

Customer did not leave a comment.

MONYA B. 
Rating:
3.0

Was not happy, with several different prices, location and size of truck changed, took a long time to get truck and close paperwork. In

DEBRA B. 
Rating:
5.0

No the service was quick and easy

ANNETTE M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY T. 
Rating:
5.0

Customer did not leave a comment.

Terrance J. 
Rating:
4.0

Make sure that the tickets are closed out the following day not 3 days after the equipment is returned.

WILLIE H. 
Rating:
5.0

Customer did not leave a comment.

Hantson C. 
Rating:
5.0

Customer did not leave a comment.

Harold M. 
Rating:
5.0

This Uhaul office was awesome! The guy was very kind and helpful. It was a really simple and quick process. I would definitely recommend this place to others.

LaDonna B. 
Rating:
4.0

Customer did not leave a comment.

Brandon R. 
Rating:
5.0

Great service and the a/c in the truck was AMAZING !!!

Shannon C. 
Rating:
5.0

Customer did not leave a comment.

ALFONZA C. 
Rating:
5.0

The truck needs a front end alignment. It didnt habdle all thelat well. But over all service was great.

Jerry H. 
Rating:
5.0

Customer did not leave a comment.

Hubert E. 
Rating:
5.0

Customer did not leave a comment.

Latoya N. 
Rating:
1.0

I never paid that much in my life to rent a truck for maybe 50 miles. Never again

Mance T. 
Rating:
5.0

Customer did not leave a comment.

Zedrick M. 
Rating:
1.0

This Store was filthy and the woman working the counter on 3/22/20 at 1pm was too lazy to walk outside because it was raining and she had her children at work to check me out when I returned. Instead she charged me a cleaning fee when there was absolutely nothing left in the vehicle. She was not ethical or honest and I will never go back to this dirty store.

Jason S. 
Rating:
1.0

This is nothing against the location itself, but against UHaul. My pick up location changed 4 times over night because they couldn't get a 26' truck when I made the reservation 2 weeks prior, I had to settle for downgrading to a 20' truck and squeezing what I could into a friends pickup. On top of that their was no equipment available when I requested 2 dollies. There was only 35 furniture pads when I requested 4 dozen. This entire UHaul moving experience has been the worst I have ever had and I will never recommend UHaul to any of my friends or family.

Zach F. 
Rating:
5.0

Customer did not leave a comment.

Dang H. 
Rating:
5.0

Always nice friendly and helpful to me. Only place I will go for renting a truck. Thank you for quality service.

Kay P. 
Rating:
5.0

Customer did not leave a comment.

Samuel S. 
Rating:
5.0

You can refund the $22 you charged my wrongly for fuel. I returned the truck with as much fuel as I picked it up with.

nellie A. 
Rating:
5.0

Nothing at all.... Wonderful service and location.

Dedrick U. 
Rating:
5.0

Customer did not leave a comment.

LAVONIA W. 
Rating:
3.0

Customer did not leave a comment.

GINA E. 
Rating:
5.0

All services were great from the pickup to the return process. Both representatives took their time getting me situated and made this a very easy move for my daughter. These trucks have changed over the years very nice quality now.

Terry L. D. 
Rating:
5.0

Service was extremely nice . Will definitely return again . Thanks so much .

Kay P. 
Rating:
5.0

We booked via telephone through corporate (one way rental) and were told a truck would be available in a location in Bessemer, AL. When we got there, it was a very small used car lot (only 1 car for sale) and the woman was fairly new to U-Haul rentals and had to repeatedly call her U-Haul contact to walk her through various tasks. As it turned out, the truck they had was only for round trip/local rentals. After much waiting, U-Haul set us up with the McCalla, AL location, and they were wonderful. Very smooth transaction.

deanne F. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Lou H. 
Rating:
4.0

The U-Haul sign in the window is smaller than all the other signs. If it was the same size as others, it would be a lot easier to see.

Jeremy S. 
Rating:
5.0

One of the most pleasant experiences I've had at a u-haul location also the staff at the store was pleasantly nice and professional

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
1.0

There were drugs in the truck when I picked it up and I rode home with my 18 year old little sister in it without knowing. When I found it in the morning I was told U-Haul doesn't clean the cabin and I can file a police report. I also got extra charges for things I shouldn't have been. Overall very unimpressed and dissatisfied with my experience and would like to be reached out to at any time. I expected more from such a main stream company.

Anabella P. 
Rating:
5.0

Customer did not leave a comment.

Deena T. 
Rating:
1.0

We were told we had been removed from system at time of pick up, had to be reentered to pick up vehicle. Did not have any gas in the vehicle and was told that was how it was delivered , that is how it should be taken back. We did only to be told we were given a credit of 34 dollars because it was on empty but we were NOT told that, so when we bring it back empty, we are now charged 34 dollars. AND TOLD THERE WAS A 100 DOLLAR FEE RO BE REIMBURSED WHICH WAS NOT SAID WHEN WE ORG SCHEDULED THE TRUCK. SO NOT COOL!! OVERALL EXPERIENCE HAS BEEN ONE HEADACHE AFTER ANOTHER!!

Earl P. 
Rating:
4.0

Customer did not leave a comment.

Arquasha M. 
Rating:
5.0

Everything was great! Thank you

Jeffery M. 
Rating:
3.0

Customer did not leave a comment.

Tabitha K. 
Rating:
5.0

Keep it as fast and efficient.as it was thank you.

Jacqueline J. 
Rating:
5.0

Customer did not leave a comment.

DALE A. 
Rating:
5.0

Customer did not leave a comment.

Curtis C. 
Rating:
1.0

Customer did not leave a comment.

Tracie S. 
Rating:
5.0

Customer did not leave a comment.

Amanda O. 
Rating:
5.0

Customer did not leave a comment.

Tiffany G. 
Rating:
5.0

I was originally suppose to pick up the rental truck in Ensley Alabama ,which was closer to where I needed to be. I did not get a email concerning the change. I had to call because I had questions. but I was given more mileage to make up for the distance. The person in McCalla also gave more mileage and I was given a new truck with only 1114 miles. He was very accommodating and answered all my questions etc

Bobbie M. 
Rating:
3.0

Customer did not leave a comment.

Marilyn L. 
Rating:
5.0

Customer did not leave a comment.

susana S. 
Rating:
1.0

Customer did not leave a comment.

Akena S. 
No reviews have been submitted for this location.

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