Customer Reviews for Safe Ship
(U-Haul Neighborhood Dealer)

200 reviews

9257 Culebra Rd Ste 101   San Antonio, TX 78251

(210) 807-7747

Location Hours

  • Mon-Thur: 9:30 am - 7 pm
  • Fri: 9:30 am - 6:30 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(210) 807-7747

9257 Culebra Rd Ste 101
San Antonio, TX 78251

Services at this Location:

Location Hours

  • Mon-Thur: 9:30 am - 7 pm
  • Fri: 9:30 am - 6:30 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service, very nice gentleman working. Was able to up grade due to the truck I reserved was late. Highly recommend.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Nothing to improve. I am a fast on the go business owner. Every minute matters to me due to having contracts around USA. This Safe Ship location located in San Antonio, TX at Culebra and Tezel is by far above my expectations. I would move a newborn in this locations UHauls. The owner Art and his son Jake are by far the most professional people i have came across. To go somewhere else would mean you do not care for your personal belongings. You dont wanna go here, than why wake up to be responsible? Just press "snooze" again and call it a day. Make the right choice, and start your day as a winner. -Doc Perez

JACOB P. 
Rating:
2.0

What a rip off. I rented a truck to pick up a couch at a store, near my house, google maps calculated 30 mil round trip. When I returned the truck they didn't check it while I was there but later emailed me the receipt and although I put $10 in gas right before I returned it, still charged me more for gasoline, I feel they also overcharged me for mileage. They charged my card automatically. I called to tell them, the guy told me to call the manager, I did but never got a call back. I don't trust them

ingrid D. 
Rating:
5.0

Amazing customer service

Priscilla J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

DAMIEN P. 
Rating:
1.0

The drop box has clearly been tampered with, broken into before. It was left that way and not repaired. I had no choice but to leave the key in it. That certainly should be addressed right away! The personal was very friendly and courteous. The van itself was a bit dirty outside and in for my taste, but I left it as I got it.

Kornelia C. 
Rating:
3.0

The employee at the front office failed to correctly check-in the vehicle on 06/11. On 06/12, I received multiple emails informing me that the truck had not been checked in so I called the drop off location. The employee that answered the phone call informed me that he had checked in every vehicle that was dropped off the previous day and ours was not in their system. I ask him to double check the vehicle number which he finally does and lo and behold he had forgotten to check in the truck I had dropped off. He let me know that “he dropped the ball on this one”. I'm not one to complain but uhaul offered nothing but inconvenience and hassle.

Victor C. 
Rating:
4.0

I'm 6'4” I couldn't see the tachometer very well but otherwise excellent van a bit surprised she's gonna be sold next month.

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

Kirk W. 
Rating:
4.0

Customer did not leave a comment.

KENNETH F. 
Rating:
3.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Dennis T. 
Rating:
1.0

Customer did not leave a comment.

MOITIDJA G. 
Rating:
4.0

Usual u haul rental should be 24 hours. I rented at 11am and the text said to return at 7am. I feel I was shorted 4 hours. I had to rush to get it turned in and didn't have time to had it up which incurred extra cost. So I had it less time and had to pay more

DIANA C. 
Rating:
5.0

This location was nice to work with. We used them because the original pick up location on my contact was all locked up with no worker. We lost 2 hours in our work day because of it. I was unhappy with UHaul after driving 6 hours to pick up the truck. Terrible

KATHY C. 
Rating:
5.0

Customer did not leave a comment.

Charlene C. 
Rating:
5.0

Very professional and friendly employees. I would use them again.

MARY C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
5.0

Customer did not leave a comment.

MAHMOOD HASAN M. 
Rating:
5.0

Customer did not leave a comment.

TYLER D. 
Rating:
5.0

No issues. Very pleased with how easy it was to rent a van and return it. The gentleman working that day was very helpful.

AUDREY G. 
Rating:
5.0

The vehicle doesn't run well, I told agent upon return, also my receipt shows being charged 4 miles at ,89 cents but mileage charge was $5.34 which doesn't add up.

ROGER F. 
Rating:
5.0

Customer did not leave a comment.

Cristian G. 
Rating:
3.0

Sales clerk was very demeaning, judgmental, inappropriate, unprofessional, and upbraided customer. Embarrassed & humiliated customer. Older gentleman sales clerk. Sales clerk should receive formal disciplinary action. Any questions please feel free to contact me 210-463-3938, melissa teran.

BRANDEN G. 
Rating:
5.0

Good customer service

Tami R. 
Rating:
5.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

Thank you for your convenient service.

Shaylene V. 
Rating:
3.0

I returned the vehicle on the same day Dec 19th around 11:30 to 11:45 pm at 9257 Culebra Rd, Ste 101, San Antonio, Tx 78251. I parked the vehicle at the back parking lot and dropped the key in the orange box. Person who handed over the key to me said they will check the camera to find the time when the vehicle was returned. So please check that and as I returned the vehicle on the same day rental charge should not be $89.85 Also no one told me that i should login to uhaul and check out. Request your help to waive that charge as I rented the vehicle only for 12hrs. Ref: 3007696

prapanch P. 
Rating:
5.0

Customer did not leave a comment.

jennifer S. 
Rating:
4.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

I called and I was n a rush the gentlemen who did help with my need did understand perfectly and did what he had to do to get me in a truck in no time. And it did help since I have been renting truck for my business for a long time now,thank you uhaul employee's they all after all do a graet job .

LIVIO S. 
Rating:
5.0

Excellent service. Prompt attention. Equipment was ready for pickup. I've never encountered any issues with this site!!!

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

Rick K. 
Rating:
5.0

Customer did not leave a comment.

Patricia G. 
Rating:
5.0

Customer did not leave a comment.

MARIO SAMIN S. 
Rating:
3.0

The vehicle needs alignment and the passenger reflector mirror is damage. Needs to be readjusted/fixed for safety reasons. This could cause an accident.

Julio R. 
Rating:
1.0

I ordered a 10' truck and when I got there they told me they didn't have it. They told me they would upgrade me for free to a 15' truck. I signed papers stating the tank was full of gas but when I got in the truck it wasn't. Also the A/C was not working and when I told the gentleman; he said yeah give it a minute I just used it the other day it works. A/C never worked and it was 100 degrees outside. Went to use the ramp and it was jammed, and when I returned the truck I had no help. I was told to take the dolly out of the back and pick it up and put it in the truck, lock the door and throw the keys in the box.

Melissa D. 
Rating:
5.0

Customer did not leave a comment.

Carlos L. 
Rating:
5.0

Customer did not leave a comment.

Ricardo J. 
Rating:
5.0

Customer did not leave a comment.

Joel S. 
Rating:
5.0

Liked On line drop off feature!

Dwight J. 
Rating:
4.0

Quick and professional service. As a first time customer at this site, I will definitely rent here again.

Paula K. 
Rating:
5.0

I was disappointed in U-haul for changing my reservation to a 15 foot van. However, this store was well organized and the person working in the store was very friendly, helpful, and professional.

LARRIE C. 
Rating:
5.0

The van wasn't clean at all

william S. 
Rating:
5.0

Thank for your service

MARIO SAMIN S. 
Rating:
4.0

Helpful and friendly.

john O. 
Rating:
5.0

Customer did not leave a comment.

Lydia C. 
Rating:
5.0

Very fast service. Thank-you.

JUAN DOMINGO G. 
Rating:
3.0

Customer did not leave a comment.

Margot F. 
Rating:
2.0

5,5 gallons gas ?

Muhammet B. 
Rating:
4.0

Customer did not leave a comment.

Caroline G. 
Rating:
5.0

Customer did not leave a comment.

Emily ann L. 
Rating:
5.0

The service was great.

CLUSTER B. 
Rating:
5.0

Customer did not leave a comment.

KEISHLA R. 
Rating:
5.0

Excellent customer service. Thank you!

STANLEY DEWAYNE O. 
Rating:
5.0

Customer service was stellar, the process of renting a truck was extremely smooth.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Christopher V. 
Rating:
5.0

Customer did not leave a comment.

Gabriel L. 
Rating:
4.0

Customer did not leave a comment.

Joanne R. 
Rating:
5.0

Customer did not leave a comment.

erik J. 
Rating:
2.0

NOT cleaned or sanitized. Found loose pills in the door. Something sticky like a soda exploded in the rental before we got it, it was everywhere in droplet form on the walls and dash and seats. The ignition doesn't work well, the key can't be pushed all the way in or it sticks. They didn't mention this til I came back inside wondering why it wouldn't start. They closed 10+ min early, leaving me to use the terrible app to turn it in. I'm happy to be done with this experience.

Matt G. 
Rating:
5.0

They're doing good job

edgar H. 
Rating:
5.0

Art was amazing, I walked in right at closing time due to having horrible service at another location-Potranco Food Mart. Art was pleasant, friendly, patient, not rushing, and explained everything I needed to know. Thank you, Rachel Olivarri

Rachel O. 
Rating:
4.0

Customer did not leave a comment.

Teresa A. 
Rating:
3.0

Requested appliance dolly and furniture pads in my online reservation. Chose mobile phone pickup option. Started the pickup process on my phone but still had to go inside the office to get the key from someone. Realized after leaving that the dolly and furniture pads were not inside the truck.

Winston M. 
Rating:
5.0

Quick Service. No confusion or issues on rental. Will rent again from this location if needed.

Jon G. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

No estaban los montacargas que rente

Pedro B. 
Rating:
4.0

Overall experience was good. It could have been great for if I felt upon returning the uhaul to fill gas tank up to contract specifications, the gas gauge would stick and did not register after checking 3 times to see if it moved. I wound up spending $53 when I should have spent half that amount. Makes you wonder !

Reynaldo R. 
Rating:
5.0

Art that runs this place is extremely friendly and kind.

Matthew F. 
Rating:
5.0

This location is AMAZING!!! I WILL use again!

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

kenneth A. 
Rating:
3.0

Rental return process was very frustrating due to miscommunication and lack of information provided. Additionally, when I received my receipt after returning the vehicle I was drastically over changed with my rental rate being shown as over 6x the initial rate I agreed to. Not a good experience!

Hannah M. 
Rating:
5.0

Lo mismo arreglar el medidor de la gasolina.

Dalia I. 
Rating:
5.0

Customer did not leave a comment.

Rita H. 
Rating:
5.0

Customer did not leave a comment.

hoWARD A. 
Rating:
5.0

Customer did not leave a comment.

Yadira P. 
Rating:
2.0

Had reservation at location near Shaenfield & Loop 1604. Previous renter failed to return on time. Alternate location found--but adding miles and time to my task. I had trusted uhaul on the reservation, and coordinated schedules of 4 individuals to make the move in a short window of time. The truck that I did get appears on its "last legs". Very greedy on gas, engine missing when step on accelerator, while idling in stop-and-go traffic of 1604 the engine temperature pegged at "H" numerous times, and the suspension felt like riding in a wood-wheeled lumber wagon. Very disappointed in the entire experience.

Roy T. 
Rating:
3.0

Safe ship needs more room for their equipment

JOE W. 
Rating:
5.0

Customer did not leave a comment.

Conrad G. 
Rating:
5.0

The blonde lady who helped me was amazing. Very nice. Very professional.

Ryan A. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
5.0

Always great to work with safeShip

patrick B. 
Rating:
5.0

Nothing. Customer Service was excellent! It was a pleasant experience.

Stephen M. 
Rating:
5.0

The guy was very polite and was fast and efficient.

aaron M. 
Rating:
3.0

The rental was fine but I was charged a cleaning fee and the truck wasn't dirty when I left it. I guess that's standard to charge a cleaning fee.

Javier O. 
Rating:
5.0

Customer did not leave a comment.

amber C. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Would not recommend the place at 6767 Culebra Rd. Service agent was very unprofessional, rude, late to arrived. Did not let me pick up a truck from his facility because I was upset with him for being late. Had to find another location to rent from.

Jorge B. 
Rating:
5.0

Please note that this location opens at 10 am on Saturdays. Appointments should not begin until 10:15 or later

Gregory R. 
Rating:
4.0

There where food crumbs in the cab of the truck. And I didn't have any food in the cab of that truck what so ever.

Ricky H. 
Rating:
5.0

Friendly staff

juan L. 
Rating:
2.0

Make it easier to pick up /drop off Quicker customer support Better customer support

Jason P. 
Rating:
5.0

Customer did not leave a comment.

ana R. 
Rating:
5.0

Customer Service on the phone and in- store was very pleasant, fast and efficient on both ends of the process. Great to know that great level of professionalism, and kindness is a standard through the company.

marcia E. 
Rating:
5.0

Professional and courteous staff make this U Haul a business I will return to!

Maria D. 
Rating:
4.0

I got the impression that there had been some recent software changes that employees were still learning. This may just be a fact of business life these days.

Kenneth R. 
No reviews have been submitted for this location.

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