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TIMOTHY G.
Customer Reviews for Safe Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Office closed during listed business hours. Dropped trailer off in front of office was only place to unhook it. Left in front of office in only place in lot a handicap space. Like I said they closed early with no instructions as to where they wanted trailer. Now trying to charge me almost 22 bucks more because of where I left it! Shitty way to do business.
Billy B.No improvement needed. Very friendly and helpful.
steve B.Everything was great.
GAIL J.It would be nice if I was informed of a wrong destination drop-off fee, before charging me $30. Nowhere in paperwork did it say if I dropped off in a different city I would be charged. I have health issues that prevented me from making the remaining leg of my one day journey. So, I dropped off at a location convenient to my home location. Then when I called about the extra charge they said basically, it is what it is....it is our rule but we dont have to tell you that in advance. I asked for a manager, and they said I would receive a call back, but I still can't get any resolution and have still not received a call back. I had planned to rent another truck in a few weeks. But now, I think i will take my business elsewhere from now on.
Lauren S.The customer service was excellent 5 stars . Would reuse this location again.
William S.Rudeness
Arthur M.Front end of truck was worn out making it hard to drive. Cab of truck was full of dog hair.
JAMEY S.I found dirty masks and empty water bottles in truck cab behind drivers seat.
marybeth C.The only thing I didn't like about the uhaul is that I only needed it for one day but had to be charged for 4 days. I didn't get no credit for the days I didn't need it. Other than that, it was ok.
CARDRICO M.The words coming out of the agents mouth did not match what she applied to the contract. I was overcharged about 50 dollars. I was charged for every mile driven while the website said that 431 miles was included in the price. I am very disappointed in this company and will never use in future.
CHUCK T.The truck smelt like old, dirty sewage water. The drivers window locked so bad during a 2 hour steady rain spell. I never received my contract. The door in the back wouldn't go down after I got the key out of it. Took almost 30 minutes to get it to shut. Got stuck 3 more times on us.
Ashley T.Dont change a thing, Becky is very good to work with .
DARRYL S.When I got to the location the lady did not come out with me to look over the truck to inspect the truck to make sure everything was working proper. Did the ramp did not work at all the inside of the cab of the box truck turn on my sub the lights did not work
Elizabeth C.The tie down inside the trailer were broken.
James J.The lady working there was short, not really rude but not really courteous. Also the transmission kept sputtering and couldn't catch up. Just a scary feeling out in the country
LINDA M.Trucks fuel tank had a hole leaked out all my fuel it was a very dangerous hazardous and volatile situation.
john G.Not a soul in site, I did the self checkout which was a pain in the ass. I took all the pics as directed answered all questions but when I used the fuel guage it would not allow me to go past just under full. Upon submitting I was shocked to see a charge for fuel because I had just stopped and filled the tank a half mile down the road. I did not pay $158.00 to be a renter and an employee for uhaul.
Bart E.Friendly service
roy W.Awesome customer service
ERIC A.I was very disappointed with Ace Hardware in Donalsonville Ga. This is the first location I arranged to pick up the U Haul up at. Chuck I spoke with said He would have a truck for me 3 weeks prior. He lied to me & he provided very poor service.
JOSIE J.Rude person running location
justin K.Not much
Timothy S.Rental agent was very nice.
Christopher S.My experience was a delightful one. These ladies were kind and very helpful. Will definitely be my 1st choice for all of my moving/storage needs.
Rhonda C.I dropped off the trailer after hours. I communicated with the person (Becky) only by phone, she was very helpful giving suggestions and she confirmed that everything is OK after drop off. Very good service.
Marian O.Very helpful and friendly service
CATHY H.There is nothing that needs to be changed I thought the service and Ms. Beckey was absolutely wonderful!
SANDRA P.Very helpful on selecting trailer to use. Good selection of box trucks and trailers. Overall good renting experience.
MANFRED S.I have been here on a few occasions and as always.. professional and great personality.
Donald D.The lady I dealt with was efficient and friendly and I was very pleased.
JACK H.Fast and efficient, easy to get in and out of. Will definitely use it again!
Lisa T.Very friendly staff.
William M.Thank you for everything.
ANGELE H.Very nice experience. First time I have rented a trailer. Price was also very affordable. Thank you
norman M.SECURE STORAGE IN MARIANNA FL WAS GREAT THANKS
DALE H.The office was advertised as closing at 5pm. When I called at 4pm no one answered. When I dropped the truck at 4:30pm, no one was present. I called, left a message, and asked, specifically, for a call back to verify that they had received the truck keys. They never called. This is very disappointing.
Daniel M.The Staff was extremely friendly & professional! Thank you making our movie a lot easier!
William T.They also were very helpful and made dropping off a breeze!
TERRY O.Not only was the truck full of tree leaves but the fees to rent it were outrageous. I paid to fill the tank up and they charged me extra. Never again. I will be using a Veteran honored company next time
Nissa L.Good service. No complaints.
JOSEPH H.Make it a point to finalize the paperwork beforehand. Makes everything so much easier.
Bill B.truck was clean and ready to go.
donld K.Easy and quick pick up. Pleasant and friendly personnel.
Timothy V.Fabulous service!
Elizabeth J.Today is August 20th and I still have not received my money back on my card. Need to rent again but I'm unsure at the moment.
VALINDA S.Great staff. This place is close to where I will be living. Thanks for everything you do
SHEKIA R.Truck was very nice, the drivers said it world excellent. The inside of the truck was very dirty and the 26 footer that we rented in Florida. The drivers were very happy with the performance of the truck, the gas mileage was not as good.
Jane G.Offer an early return reimbursement.
jose R.Everything went well for me customer service was excellent
ABIGAIL G.Walk about to validate damages
Tim K.It is a great place, felt secure having my belongings there.
REGINA F. | Overall ExperienceVery nice facility
FRED D. | Overall ExperienceI was in need of a storage due to hurricane Michael and at the time this was the only available facility. The manager was very nice and accommodating.
STACEY C. | Overall ExperienceStaff was friendly , unit was clean Storage for a year and no damage Highly recommend Easy access
JOEL W. | Overall ExperienceGood experience!
Bevely T. | Overall Experience