Checking in and out was quick and easy! I had submitted most of the information online. The staff was ready for my arrival and the truck worked great! When I returned it the staff again was watching for me and it was no time at all before I was on my way!
JANET E
Customer Reviews for Safeguard Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was good and smooth, the only thing they need to do is more coordination with other locations, due to high demand, the truck I reserved was reserved by other locations and they end up giving me a bigger truck than what I needed.
SAID GOnly dealt with one person but he was helpful and actually talked nice 👍
RICKY CThe drop off was hard to find
Meladie HOn line turn in was not good. The ount of photos was too much. Hard to find lock box.
RICHARD SOnline pick up process was a headache and stressful I’d recommend doing it in person the process is advertised as faster but really took me longer rather then being in person
Christian WGreat customer services!
Luis SThe return app sucks.
Myla RThe inside of the cab was muddy and dirty, but I understand that in the winter time it is hard to keep things clean.
KEVIN YNothing! Quick and easy pickup and dropoff! Addison was awesome!
SCOTT LWork on your point of sale system as this is the second time I’ve had your system decline my payment not my bank
RICKY HGreat service.
ERIN SAll went well
Matthew WBattery was dead when I got the truck and I got charged a $25 cleaning bill and I feel like I didn’t dirty the equipment.
SEAN RCab was very dusty. Check engine light on. No ramp? App instructed me to drop the key in the box, then to take pictures of interior components..? My experiences with uhaul continue to decline since my first, great, experience in 2010.
Heidi HGreat service! Your employee made a great impression, with her attitude and service.
JOHN CMake sure trucks gas tanks are at least half full. The one we got was a quarter full. We also didn't have the dolly in the truck that we reserved with the truck. When we called for assistance Addison was not helpful. We picked up the truck at 7:30, but due to not having the reserved dolly, and the office not opening until 9am, we were delayed by 2 hours on our move. Overall, it was not a good experience. Also, the app used to pick up the truck is terrible and needs to be fixed.
Kelly HThe manager at this storage facility was great at getting my drop off location changed so I wouldn't have to drive out of town. She made the drop off experience easier than others that I've been to.
RYAN RPost a sign of where the truck key dropbox is located - took us a bit to find it. We returned truck on a Sunday - no personnel in office, but I'm sure they would've been helpful!
Shelly Psúper user friendly love the service
EISEN STook a bit to get checked in, but in the end everything got taken care of.
JAYSON CNothing! Picking it up through the app was easy and convenient! The truck was great and worked perfectly.
KODY JI thought it was a well tan, thought out, easy to use system. I will use this location again.
Brandon DReturning a truck in the dark meant finding the key drop box which you wouldn't expect to be that far away from where the trucks were parked. If possible, directing the customer to where the key drop box is located during the return process would be helpful. Otherwise, zero issues!
Gregory FStaff wasn’t present. Not a location issue, but U-Haul’s app and site are awful. It took 30 minutes to return the truck when it should have taken 3, because the app wouldn’t stop crashing and the mobile site was barely usable. If there was more competition in the truck rental space, U-Haul couldn’t survive with it’s current tech.
Auston YAfter hours drop off so no staff. Hard to find. Lighting at night could be better.
susan sPickup experience was the worst ever. Gas was low but it wouldn't allow me to add a picture. Truck wasn't swept out but couldn't send a picture. Took an hour to complete pickup with U-Haul.com
Thomas SThe windshield was dirty and full of bugs.. I had to go spend my own money and my time to clean it... The truck pulled hard right.. it was not a pleasant time.. I going to need rent another u haul in three weeks and thinking I might go with another company after a 662 mile drive like that...
Nicolae RAgain, my only issue was the app. I was trying to go through the drop-off procedure on the app, but if your phone rotates from portrait to landscape mode, it RESTARTS THE PROCESS! I had to restart the process several times. Finally I got to the photos. The only way I could take the photos was to rotate to landscape mode. As soon as I took one photo, THE APP STARTED THE PROCESS OVER AGAIN. THEN, it closed out my check-in procedure before I could finish. It was no longer available on the app. I finally just had to drop the keys off and leave. The app needs some SERIOUS work. Can you tell I'm frustrated? GOOD! I am. The self checkin/checkout process is a great idea in theory. I use Uhaul mostly for this option. But please do better quality testing.
Mark LQuick and easy customer service and they made it easy to return. Great service, excellent relations and clean truck
Cathleen HThere are not five stars. There is no scale of 10. There are only two numbers. 0 and 1. Yes or no. I rate this service as "Yes."
Aaron MI don't really recommend.
Alex MThere is no cell data coverage in the area, so I could not do the mobile check out. I had to call the number multiple times to get someone who could check us out and then the same to check us in.
Eric TWe are so grateful to have a company like Uhaul where in need it is easy and convenient to rent a truck. Such a great thing.
Richard HIt was Sunday, so the location was not open. I dropped the truck off and the key in a box. So I didn't have any contact with anyone.
Amanda CThe truck was dirty and had lots of dirt in the cabin. The truck would not start because it had a faulty part and left us stranded on a snow storm for a few hours even though my total round trip was only 6 miles. They need to keep these things better maintained.
Ryan NThere is no cell reception at the location so the all doesn’t work. The windshield had a big crack in it along the right hand side and lower half of the windshield. I’ve tried to report it three different ways but can’t figure out how.
Michael DI dropped the truck off at 1471 North 600 West, Logan, Utah. This was on my original rental documentation. The 1471 site did acknowledge my dropping off the truck but they did not check anything. "We will check it in later." However, I was called by a nearby drop-off point later in the day saying I was late. I said I drop it off and they said that they would go get the truck. I did not need to do anything. That is good.
James EEasy-Peasy.
James EThe key ring with the U-Haul logo on it separated. It needs a new U-Haul logo tag on it
Ron FAddison seemed so disinterested in even being there.
Brenda DDuring drop off on a 6x12 trailer, no one could help me lift off tounge due to weight. Renters should be told of possibly help needed tolift heavy tounge.. i used a furniture dolly to lift.
Leonard DKeep up the good work
Milton MFlawless, all went great!
Paul STires on the trailer were worn out creating a potentially dangerous situation and need replacement asap. I took the spare tire off of my boat trailer to have as a back up for my trip. Fortunately - the tires survived the journey but please replace them before renting out again. Really appreciated the staff at safeguard self storage for providing the trailer in a pinch when the trailer I had reserved at another location was not available. Thanks guys.
Brian NNot a typical U-haul set up, but OK.
William GWhen I arrived at the drop-off location the U-Haul rep was not at the facility. I was told by the storage center rep to just drop it off by the other trailers. I did this as I needed to get back on the road for a 6-hour trip home. However, I was uncomfortable not getting a receipt or confirmation from U-Haul that a return was made in good order. Confirmation did come later in the day. In this case, it worked out. But if there was an issue or concern, I had no one to discuss it with.
William GEasy to rent, use and return. People were good to work with. It was a good experience.
steve sWhoever did the gas lied. I had to put 6 gallons of gas in for a 22 mile trip. Robbery
Brett MQuick in/out and good customer service - 10x better than 2 other locations in the valley that I've done the same rental with in the last couple years. I'll be back for sure.
Curtis NThere was a little electrical issue with the trailer, so it needed service but we only had a small window where Mother Nature was taking a break, so we quickly were able to switch to a truck which saved the day. Thank you!
Sarah WDo not rap thr chain around My aluminum reciever and cause it to dig in to it. I get you don't want thr chains dragging but there's better ways
Shaun MThe Uhaul app would not work for equipment checkin.
David AThe rep was great. Quick pick up and return. Thank you.
Brent A