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ADAM M
Customer Reviews for Safeguard Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service at this location is OUTSTANDING! I had trouble coordinating a moving company and the uhaul rental to sort out a move. I had to change vehicles and times and dates few times; this location worked with me and changed things as I needed to help me get the job done!!! I was very stressed and exhausted and the manager (or owner) Vivian (I think is her name?!?) was so kind, reassuring, supportive and helpful! I am grateful to the Boxwood location for all their consideration and help! ~ Trina Chan
TRINA CVivian went above and beyond to make sure everything went smoothly for us. Thanks Vivian, you are awesome!
Heather DMy original Uhaul reservation started at a different location. They messed everything up from the start. I was referred to the location in Nanaimo on Boxwood. Tyrone took over and fiwed everything to perfection. What a great ambassador for Uhaul. Highly recommend this location.
ERNEST Bbetter instructions on operation
LORNE DFantastic friendly staff - the all wheel drive Ford Transit was a very efficient and comfortable vehicle. Best rental experience!
GRANT Lservice agent very professional.
NAI TThe experience was good.
CLEMENT AVivian was so amazing and helpful. She added a personal touch by calling ahead of time. Classic customer service which seems like a dying art! Promote immediately
Robyn BFriendly and accommodating. Arrived before opening time and still allowed me to drop off and email receipt later. Took pictures of mileage and outside but no problems encountered.
RYAN SHave used this location before and will continue to do so anytime in the future i need to rent a uhaul. The staff is fantastic and the proprietor is the most helpful and accomodating.
CAMERON SYour representative was a pleasure to meet and over the top fantastic!! Very happy with the service!!!
JEFFREY KBest location in town. Kind, caring, efficient, clean, easy to get going and get back.
SARAH WFast and efficient service. Best service I've ever had using a U-Haul and believe me, I've used them a lot.
RHONDA SAbsolutely nothing . Excellent customer service. Thankyou
CHRISTOPHER BNo suggestions. Tyrone was friendly and a big help during my drop-off.
Keith BHave a smooth transaction and friendly agent assist us.
ALVIN RLoved that there were drop-off spots outside the gate. Dropped off after hours without any issues. Got the receipt promptly in the morning.
Stuart PGreat customer service !
ALYSSA AVivian was absolutely amazing!!! Took the stress out of my move with her encouraging words! I’ve never rented before and I will definitely recommend her to anyone looking for this service! Thank you Vivian ❤️
Tara DWe have used this location for truck rentals and storage and it is excellent. Well managed, great service and super staff!
CHARLES BNot a darn thin
DAVID KI would call this location from anywhere to rent. Best experience from U-HAUL ever. All staff were so helpful especially Vivian. Already arranged our next rental.
Ryan SIt would be easier for the client if the gas tank was full and then it is simply a matter of filling the tank prior to returning; a less than full tank, e.g., 3/4 tank, involves guess work and the client is more likely to overfill than underfill....
GEORGE MThe staff was so helpful and polite !
ALAN Pstaff was super friendly, very smooth process
GINA GThe rep was very courteous and nice. Thank you.
Tarsem MShe was very kind to us and went above and beyond to help us where she could
Mary SIt was really busy at the pick up time and the staff dealt with it so well! I was very impressed!
Bethany BI've been renting from this site for sometime now; incredibly friendly staff, vehicles are always well taken care of, and they have great availability!! Highly recommend!!
JESSICA BThe drop off was just fine. Staff there was helpful. Too bad the rest of the company weren't the same way.
CORY AVivienne was friendly, helpful and our truck worked perfectly. I highly recommend this service for a seamless move.
SARAH KI have to say that Vivian was amazing, she helped make my move go smoothly. She was kind and informative, she answered every question I had, she also was very accommodating with the arrangements of picking up the truck, as it was an after hours pick up time. I would highly recommend Safeguard Storage for all your moving needs! Thanks so much Vivian!! Tina E.
Tina ENothing to do with the location, the boxwood location and the person running it were great, but my reservation was changed from a different location to this one, and a different, later time. This was all done the day of and without consulting me. That was not a good experience
Glenn FVivian was exceptional! I would recommend U-Haul based on her alone. Very helpful and considerate. You have my business as long as she's there.
GORDON WAmazing service!
dayna aThere was pop splashed on the head liner of the cab. I also purchased 2 Queensize mattress covers, 1 for.box spring & 1 pullow top. Both bags split open when we tried to put them over tye box spring & mattress. For what you charge for these, you'd think they would at least make it through 1 move. We never even got to the truck.
ROBERT WVivian is so kind and helpful! I have rented from this location several times and every time has been a 5 star experience. Vehicles have always been available and easy to pick up and drop off. Would recommend!
LAUREN HThanks Viv! Excellent all around
SCOTT BVivian responded immediately to my call about late return and resolved it all wihh ty consideration. Appreciated.
Keith SThe only complaint is the truck smelled strongly of cigarette smoke.
KIMBERLY MThe customer service was excellent
KELLY TI always have such a great experience with this location. Nice and clean. The lady running the show works hard but always quickly and accurately.
CRAIG HCheck in was very easy and staff were great.
ERROL OVery helpful, customer focused agent on site. Thank you!
MARK WStaff was very friendly and helpful. Store had nice clean office and nice landscaping.
BENJAMIN LVivian was amazing, great customer service!
Leland KThank you for being so accommodating around the drop-off time for the pick-up truck I rented. Everything was very quick and easy. Overall, excellent service and experience at this location. I did not catch the names of the two ladies that helped me on the 31st of May, but I just wanted to say thank you ladies again. You’re awesome!
ABBIE SPut more truck in it I have to wait there only one truck available
Gursumeet RI can't say what to improve on because our service was amazing!
FRANK FThe title of your trucks is misleading. Advertising a 15’ cube van, but the actual storage space is 12’6. Not 15’. It’s 15’ if you include the overhang above the cab…which is borderline useless. The cube van i rented was a disappointment as I had to use it for two days rather than one due to the misleading length of the box.
DARREN DWe are so grateful to Vivian for helping us out today with our truck rental. We didn't know how big the truck was, we thought we rented equipment, we’d never really done this before… it all ended up working out and she helped us every step of the way, from understanding the process to ensuring we had what we needed to get the job done! Moving days are tough, and having that support and ease of transition and rental made all the difference. Keep doing what you are doing!
CAMILLA PVivian, was amazing, her customer service is best in the business . She’s quick and very knowledgeable with knowledge of the job. It’s very clear to me she cares about this company. She keeps a very clean shop and all her units are clean. I appreciate her kindness too with picking up and dropping off the uhauls. A lot of people could learn a thing or two from her.
ALEXANDRA LGreat customer service and really helpful for my last minute needs.
VICTORIA G