Put more truck in it I have to wait there only one truck available
Gursumeet R
Customer Reviews for Safeguard Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I can't say what to improve on because our service was amazing!
FRANK FThe title of your trucks is misleading. Advertising a 15’ cube van, but the actual storage space is 12’6. Not 15’. It’s 15’ if you include the overhang above the cab…which is borderline useless. The cube van i rented was a disappointment as I had to use it for two days rather than one due to the misleading length of the box.
DARREN DWe are so grateful to Vivian for helping us out today with our truck rental. We didn't know how big the truck was, we thought we rented equipment, we’d never really done this before… it all ended up working out and she helped us every step of the way, from understanding the process to ensuring we had what we needed to get the job done! Moving days are tough, and having that support and ease of transition and rental made all the difference. Keep doing what you are doing!
CAMILLA PVivian, was amazing, her customer service is best in the business . She’s quick and very knowledgeable with knowledge of the job. It’s very clear to me she cares about this company. She keeps a very clean shop and all her units are clean. I appreciate her kindness too with picking up and dropping off the uhauls. A lot of people could learn a thing or two from her.
ALEXANDRA LGreat customer service and really helpful for my last minute needs.
VICTORIA GNothing
GARRETT MVivian was fantastic. Quite bluntly, our last two U-Haul experiences were very bad, so we were understandably cautiously optimistic. We were pleasantly surprised by the excellent service we received from Vivian. She is very personable and accommodating, and made the whole experience a very good one. Well done!
BRUCE TThese guys are consistently helpful and flexible. I've stopped going elsewhere for truck because I can always count on them to work with me if I'm having any difficulties.
JOHN PGreat staff
NORMAN PGreat pickup truck. Really nice and helpful staff that I give a big thank you to.
MICHAEL WThis location was on top of it. I was originally supposed to pickup at another location, this was changed, next location didn’t have a dolly, no notification and only found because I called. They insisted I call other locations to see if they had a dolly, that’s weird as the customer doing that part for U-Haul, whatever. The customer service on Boxwood on Boxwood was excellent and inspired confidence, I wasn’t sure about U-Haul but she made the difference. A+ customer service on Boxwood, F- for the other two locations.
ROBERT SIt was my first time and I have to say it was perfect
Francisco BVery helpful and apologetic staff member after learning about the ordeal I had to go through with this reservation due to the complete incompetence of the reservation staff. She at least made an effort to remedy the situation which none of your other staff members or call center personnel was willing or even able to do.
JONATHAN BThe quote provided to me by Michelle via phone was $177 on Tuesday evening. When arriving to pick up our truck, we were charged closer to $344 or $377??? That $200 discrepancy, last minute when arriving to pick up the truck was NOT cool.
Dayna AI had made two reservations and someone from head office called and I asked to cancel the boxwood location and I would go with the Wellington location. He cancelled the wrong one. On pick up day I was trying to get my truck at Wellington and I was there for 40 mins. I was going to be late for work. My husband called boxwood and our truck was there and ready. We drove across town to get it. I can't remember the name of the woman who helped us. She was very sweet threw in a trolley
Crystal HThe lady I dealt with on Saturday,April 19th, was extremely nice, had excellent customer service and was very helpful.Please thank her for a very enjoyable rental experience. I will be back to your location if I need a rental in the future.
GEORGE TWe had booked at a different location and were told two days before we’d have to use a different location 50km away. Very unimpressed with the last minute change.
Christopher MStaff was pleasant with a big lot to drop off truck.
Carol BVivian is excellent
MARK AThe ladies at the U-Haul on Boxwood are fantastic! Always provide incredible service and are so friendly.
DAWSON KThe lady we dealt with was amazing!!
LISA SExtremely accessible clean and handy
Kyle TVery friendly and helpful
SARA CAmazing women at Safeguard Storage for my u-haul rental!! Thanks girls!
ANIKA TThe uhaul office at boxwood in Nanaimo has a very not so friendly owner. He charged me an extra of $384 as I didn’t know there was a box spring left inside the truck.
CHIDIEBERE EVivian is truly a fantastic human to have as a representative for U-Haul! She was honest, straight forward and listened to my needs. It is rare to meet someone in this type of position that exudes such confident and friendly demeanour. 100% the best customer service!!
LISA AVivian is amazing and she always takes the best care of us. Would recommend coming to see her if you have any uhaul or storage needs.
Warren EVery helpful and nice service
JAMES SThe lady working the counter was incredibly helpful!
Marissa CAmazing customer service, efficient and friendly. Would absolutely rent a truck from here again
KENNETH TBrilliant experience. First Uhaul rental ever. The lady on site is amazing and extremely helpful and nice in all respects!
IVAN TYour employee at this location goes beyond the normal to help customers. I hope you value her commitment to your company.
Petra vThe cab of the truck was clean. But the part of the truck where you load all your furniture and everything didn't get cleaned out from the past people that used it. So after I finished my move, I made sure that it got swept out as best as possible since the previous people didn't bother with it. And I hope I'm not gonna get charged for somebody else's mess.
JOEL SThank you! Much better pickup drop off experience at this location than elsewhere. Very happy and will rent here again.
ALI JThank you so much Vivian for being so customer focused!
TERRY KService was great got my rental no problem it was $100 cheaper than what it was originally quoted I will use again
Clayton CHappy with the customer service. Associate explained each and every steps easy and clear. Will definitely recommend my friends and family. Thanks
SUNNY TVivian was amazing!! Caring, nice and just a pleasure to deal with. Moving is stressful already and she made this easy. Will rent there again when needed without a doubt! 5/5 star service!
Dana KRepresentative in the office was very friendly and knowledgeable, thank you for the great service!
TRAVIS Ctruck to big for what was order dec 14. not easy to park anywere, Truck clean
Terry Bthe lady at the was excellent, both checking in and out, thank u !!
LARRY PTruck was in really bad condition, staff did our u-haul insurance without even asking us. When we questioned her she mentioned their tap machine is not working so she to include the insurance. Which was such a bad excuse.
AMAN MThe owner was very kind and helpful. I really appreciate her kindly help today and strongly recommend to everyone.
DONG KVivian was Amazing. She made the process so easy. It was a breeze getting our Rental van. I will always use U-Haul over Budget, Any day! Also was Cheaper than Budget!
DANNY JVery efficient and professional
GREGORY RThe truck absolutely reeked of cigarette I had to use my inhalers due to not bright able to breathe
STEVEN NStaff was very pleasant and helpful
ALLAN KMake the drop off process as easy as the pick up. The 5 or so photos at the pick up time was really easy. The drop off was a nightmare when you can’t even provide the location due to U-haul wasn’t able to locate me.
DONALD MEverything was great from start to finish! Really Appreciate the service and the truck was amazing!😃😃👍
KIMBERLY BWanted to get a small cube truck but due to
DEEPAK PThe facility is by far nicest I've seen in 30 years. The manager was wonderful, organized, quick, kind. Honestly was an experience I didn't expect. This should be the flagship store to which all other uhaul facilities adopt the customer service and quality.
RYAN Egreat service great price good deal
DAVID HVivian, the lady who I dealt with was great. A pleasure to do business with.
TIMOTHY L