Vivian was fantastic. Quite bluntly, our last two U-Haul experiences were very bad, so we were understandably cautiously optimistic. We were pleasantly surprised by the excellent service we received from Vivian. She is very personable and accommodating, and made the whole experience a very good one. Well done!
BRUCE T
Customer Reviews for Safeguard Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
These guys are consistently helpful and flexible. I've stopped going elsewhere for truck because I can always count on them to work with me if I'm having any difficulties.
JOHN PGreat staff
NORMAN PGreat pickup truck. Really nice and helpful staff that I give a big thank you to.
MICHAEL WThis location was on top of it. I was originally supposed to pickup at another location, this was changed, next location didn’t have a dolly, no notification and only found because I called. They insisted I call other locations to see if they had a dolly, that’s weird as the customer doing that part for U-Haul, whatever. The customer service on Boxwood on Boxwood was excellent and inspired confidence, I wasn’t sure about U-Haul but she made the difference. A+ customer service on Boxwood, F- for the other two locations.
ROBERT SIt was my first time and I have to say it was perfect
Francisco BVery helpful and apologetic staff member after learning about the ordeal I had to go through with this reservation due to the complete incompetence of the reservation staff. She at least made an effort to remedy the situation which none of your other staff members or call center personnel was willing or even able to do.
JONATHAN BThe quote provided to me by Michelle via phone was $177 on Tuesday evening. When arriving to pick up our truck, we were charged closer to $344 or $377??? That $200 discrepancy, last minute when arriving to pick up the truck was NOT cool.
Dayna AI had made two reservations and someone from head office called and I asked to cancel the boxwood location and I would go with the Wellington location. He cancelled the wrong one. On pick up day I was trying to get my truck at Wellington and I was there for 40 mins. I was going to be late for work. My husband called boxwood and our truck was there and ready. We drove across town to get it. I can't remember the name of the woman who helped us. She was very sweet threw in a trolley
Crystal HThe lady I dealt with on Saturday,April 19th, was extremely nice, had excellent customer service and was very helpful.Please thank her for a very enjoyable rental experience. I will be back to your location if I need a rental in the future.
GEORGE TWe had booked at a different location and were told two days before we’d have to use a different location 50km away. Very unimpressed with the last minute change.
Christopher MStaff was pleasant with a big lot to drop off truck.
Carol BVivian is excellent
MARK AThe ladies at the U-Haul on Boxwood are fantastic! Always provide incredible service and are so friendly.
DAWSON KThe lady we dealt with was amazing!!
LISA SExtremely accessible clean and handy
Kyle TVery friendly and helpful
SARA CAmazing women at Safeguard Storage for my u-haul rental!! Thanks girls!
ANIKA TThe uhaul office at boxwood in Nanaimo has a very not so friendly owner. He charged me an extra of $384 as I didn’t know there was a box spring left inside the truck.
CHIDIEBERE EVivian is truly a fantastic human to have as a representative for U-Haul! She was honest, straight forward and listened to my needs. It is rare to meet someone in this type of position that exudes such confident and friendly demeanour. 100% the best customer service!!
LISA AVivian is amazing and she always takes the best care of us. Would recommend coming to see her if you have any uhaul or storage needs.
Warren EVery helpful and nice service
JAMES SThe lady working the counter was incredibly helpful!
Marissa CAmazing customer service, efficient and friendly. Would absolutely rent a truck from here again
KENNETH TBrilliant experience. First Uhaul rental ever. The lady on site is amazing and extremely helpful and nice in all respects!
IVAN TYour employee at this location goes beyond the normal to help customers. I hope you value her commitment to your company.
Petra vThe cab of the truck was clean. But the part of the truck where you load all your furniture and everything didn't get cleaned out from the past people that used it. So after I finished my move, I made sure that it got swept out as best as possible since the previous people didn't bother with it. And I hope I'm not gonna get charged for somebody else's mess.
JOEL SThank you! Much better pickup drop off experience at this location than elsewhere. Very happy and will rent here again.
ALI JThank you so much Vivian for being so customer focused!
TERRY KService was great got my rental no problem it was $100 cheaper than what it was originally quoted I will use again
Clayton CHappy with the customer service. Associate explained each and every steps easy and clear. Will definitely recommend my friends and family. Thanks
SUNNY TVivian was amazing!! Caring, nice and just a pleasure to deal with. Moving is stressful already and she made this easy. Will rent there again when needed without a doubt! 5/5 star service!
Dana KRepresentative in the office was very friendly and knowledgeable, thank you for the great service!
TRAVIS Ctruck to big for what was order dec 14. not easy to park anywere, Truck clean
Terry Bthe lady at the was excellent, both checking in and out, thank u !!
LARRY PTruck was in really bad condition, staff did our u-haul insurance without even asking us. When we questioned her she mentioned their tap machine is not working so she to include the insurance. Which was such a bad excuse.
AMAN MThe owner was very kind and helpful. I really appreciate her kindly help today and strongly recommend to everyone.
DONG KVivian was Amazing. She made the process so easy. It was a breeze getting our Rental van. I will always use U-Haul over Budget, Any day! Also was Cheaper than Budget!
DANNY JVery efficient and professional
GREGORY RThe truck absolutely reeked of cigarette I had to use my inhalers due to not bright able to breathe
STEVEN NStaff was very pleasant and helpful
ALLAN KMake the drop off process as easy as the pick up. The 5 or so photos at the pick up time was really easy. The drop off was a nightmare when you can’t even provide the location due to U-haul wasn’t able to locate me.
DONALD MEverything was great from start to finish! Really Appreciate the service and the truck was amazing!😃😃👍
KIMBERLY BWanted to get a small cube truck but due to
DEEPAK PThe facility is by far nicest I've seen in 30 years. The manager was wonderful, organized, quick, kind. Honestly was an experience I didn't expect. This should be the flagship store to which all other uhaul facilities adopt the customer service and quality.
RYAN Egreat service great price good deal
DAVID HVivian, the lady who I dealt with was great. A pleasure to do business with.
TIMOTHY LHonestly the whole experience was incredibly easy and affordable. The lady was extremely accommodating and nice, made it a stress free transaction
FIONA HThe lady was so friendly and wonderful to work with. Very pleasant experience. Would highly recommend
Helen PDid an excellent job guys, thanks again!
ZACHERY LThe woman that always works here is a fantastic human being in addition to being a great face for the company and she won my business for as long and she's around. She's just been so nice to me two seperate times I used their services, for the month of August and now the month of December. She remembers me everytime I call or show up and calls me by my first name and she's actually pretty funny too, poke fun and herself when she forgot her phone and stuff. She doesn't even treat you like a customer she treats you like you are literally her friend or family and just has a way of really sticking out for superb service. 10 out of 10. Not only will I use Safeguard storage forever, I will even choose uHual for everything here, and outside of my city too.
MATTEAU IThis was the best experience I have ever had with U-Haul. I have had not always the best when moving previous and same with a friend. Her location was on the mainland. No truck as promised when I had one reserved and I had to tow an open trailer in the rain. My friend had to drive an extra hour and half to another location as the location promised had no one there and no keys. Moving day was very stressful for her. So I decided to give you guys another try and I am so soo glad I did. The location. I used this time had amazing lady who had everything ready and explained it all really well. Estimated our cost almost exactly to the amount, we actually saved a little bit. Super awesome experience. Will recommend this location to all. Thank you She even phoned us to make sure we were on our way as there was someone waiting for the truck. So she gave us the heads up that to be on time in the morning. She cared about all people and their move day. Good job!! Thank you
Katrina C