Customer Reviews for Saikrupa
(U-Haul Neighborhood Dealer)

Rating:

5.0

Have a Great Experience! Everyone was friendly and Professional

Rating:

5.0

Fantastic at helping when uhaul originally messed up my reservation.

Rating:

2.0

Very poor communication. It appeared that the truck was clean however, when returning the truck the pick up location discovered trash up under the seat that we had to clean in order not to be charged. We also asked that a different form of payment be used but he had already run the info formation on hand. He then told us that it would not be applied until drop off location and that they could change it. That was a lie! I did not appreciate him bold face lying at all therefore I would never recommend this location!!

Rating:

5.0

Everything was right. Thank you. I should add that the pickup location attendant was very friendly and helpful. The dropoff location was very nice too.

Rating:

1.0

The gentleman there appeared to me ,he was trying to get more money out of me I was so unhappy with the service there I would never want to drop off a U-Haul there again! He also made things hard for me and kept saying fill the tank up after I told him I put the right gas in there he was still trying to get me to put more gas in the tank I was so unhappy we had a little argument. He was very money hungry!

Rating:

5.0

Everything great from beginning to end!

Rating:

1.0

I rented an 8’x10’ trailer 2 weeks in advance. I arrived at the scheduled time and they didn’t have one. I had to take a 5’x8’, which then required 2 trips to move what I needed to move. Made a 4 hour move into an 8 hour move and wasted gas.

Rating:

4.0

My comments are not about the pickup location but rather about U-Haul as a whole. I originally selected a location very close to my home since it was all to be done in just a few hours. However day of pickup U-Haul moved my location twice, eventually settling on a location over 20 miles further from me than the original. Since I have to pay .99 a mile, this cost me nearly $40 more than it was supposed to, not including the extra gas cost

Rating:

5.0

Great service!

Rating:

5.0

The process was easy, and all the people who helped us were great. The truck seats would not move up which made it challenging to drive them.

Rating:

2.0

Owner kept serving other customers and made me wait 15 minutes to figure out why the dolly had the wrong number. Not friendly and treated me like I was a nuisance.

Rating:

5.0

Nothing very easy process and both people I dealt with were helpful and awesome!!!

Rating:

1.0

This location operator (Mr Patel) treated my wife like a criminal when she asked for a bill break down and why he was charging us 109$, due to the simple fact that she didn't have control over my money, but was willing to message me after she knew why it was for that price at drop-off. Instead of being nice to my wife, he fussed at her while she is still grieving over a death in her family during while we were moving. Not only did he get rude, he put his hands on my wife, grabbed her, treated her like a criminal, caused harm to her fingers & pulled on our car door as she sat down holding the handle of the door to the car. She shown me her fingernail was ripped because of his yanking on the door. He threw the keys at her face through the door of our car. My wife didn't press charges, but she called U-Haul immediately to report his actions. I think he should be in jail for assaulting my wife during a time she is grieving. I wouldn't recommend this location to anyone! He shouldn't have a U-Haul license..

Rating:

1.0

First, our original location was closed. Not sure why I was able to book a reservation when the location was going to be closed for a week. Then I got a new reservation that was 20+ miles away. When I asked about the mileage I was told take it or leave it. Wry unprofessional The fuck to was U Haul but still I had to pay an extra $50 in mileage b/c the location I was supposed to go to was on vacation. I was later told if a reservation gets cancelled, the customer gets $50. I sure as hell did t get $50.00 We were to pick up truck at 7:30. We got to the location a few minutes early and no one was there. We had to call 5 or 6 times until someone finally showed up. Then he waited on other customers purchasing beer and soda before we were helped. The truck was swept but the inside was dusty and dirty. The truck rattled like it was going to fall apart when you went over 55 mph. He gave an estimated quote that seemed higher than expected. I didn’t notice he had changed for 2 days when I checked w the guy who schedule the truck When I asked the guy at the place he said “not my problem. You should have said something sooner” like before I got a copy of the bill! What the hell! I returned the truck 4.5 hours later and we were able to get the second day charges taken off. He was not very polite and was busy checking out customers at his store. I wait another 5 minutes and he said yea you are good. I have another reservation for the first location in 3 weeks. I am very worried that this reservation will get screwed up too. I wouldn’t recommend U Haul to anyone. Crazy set ice, dirty trucks and nothing g but stress and confusion!!!

Rating:

5.0

Everything was great! The man who helped us was helpful and easy to work with.

Rating:

5.0

This proprietor was extremely helpful to us. There was a snafu with our reservation that was handled calmly and quickly to our satisfaction.

Rating:

3.0

Not advertise for 19.99 and then end up being 76 dollars 😠

Rating:

5.0

Th guy was nice and very helpful.

Rating:

5.0

Owner went above and beyond. Called me when a truck was brought back earlier than expected. Saved my move!

Rating:

4.0

Out of the way but, hours are great

Rating:

5.0

Incredible service. Called in with an unusual request and staff was very accommodating. Thank you Uhaul Easley!

Rating:

1.0

We ordered pads and a dolly. Was told everything was good to go. Left and it was not there. Called and they said yeah we don’t have that. Said he couldn’t refund me. Had to call the 800 # to get my $ back

Rating:

5.0

Good service

Rating:

5.0

Nothing, everything was perfect.

Rating:

5.0

Andy was very helpful with our rental! Thanks Andy!

Rating:

5.0

Thank you everything worked out as it should be plus service

Rating:

5.0

Was greeted and handled quickly and efficiently. We were in and out in under 15 minutes.

Rating:

4.0

We didn’t use this drop off location.

Rating:

4.0

I had to wait for convenience store customers (about a dozen) that needed odds n ends as I waited. Otherwise all went well

Rating:

5.0

Folks there were very helpful. Process was easy and quick. Great service!

Rating:

3.0

Was charged an additional fee after drop off with no explanation as to why.

Rating:

1.0

Bad business

Rating:

3.0

Worked well with me on the return. The fine writing on the contract for the return cost me another 20.00 dollars because I didn’t read the return time but that was on me. The car trailer pulled very well behind my truck with a Jeep Cherokee on it safely.

Rating:

5.0

The person who helped me was the best person out of about 10 I dealt with in uhaul in the last couple weeks. Very friendly and patient and nice.

Rating:

3.0

Service rendered thru gas station not much help in unhooking trailer—do it tourself

Rating:

5.0

I was very pleased with the rental truck it worked perfectly for what I needed to do and got me done 5 hours ahead of what I had planned for

Rating:

5.0

Customer service was wonderful and both of the gentlemen that I spoke with at pick up and drop off were extremely nice.

Rating:

1.0

I am a single female. The man working there told me that I should have brought a man with me to do this for me. He did not know how to hook up the trailer to my car and let me leave with it just locked on the hitch ball. He did not know to look for a second wire adapter on my car and did not know how to work the chains through the holes on my car to get them hooked up. My car was a 2019 Explorer. It had the correct equipment. I had to have someone hook it up correctly for me before traveling 260 miles.

Rating:

1.0

I would recommend having the parking lot and equipment more well kept. Also, train people how to guide customers to get hooked up too trailer. The man who was guiding me to hook up the trailer that I rented, allowed me to hit another trailer not visible form the driver seat. The man stated "no scratch," but when inspected, there was not only a scratch but also a dent and paint chipped off down to the metal.

Rating:

5.0

Very nice and professional service. Low stress checking in and out with lots of smiles.

Rating:

5.0

Doing via internet,not my best skill set. Can't you just go to a location and rent?First place I called said reservation must be done over the website first. Sitting in the blazin' sun sweltering heat and humidity tryin' to navigate a website sucked. The place I picked up the tow dolly from couldn't have been more accommodating. They really made it simple and stress free.

Rating:

5.0

This operator was the exact opposite of the check out location. Helpful and happy to be a help to me. Answered questions without any attitude and was very friendly. I would definitely use this man's location again.

Rating:

4.0

Good

Rating:

3.0

Person who collected my vehicle didn't know the difference between 5/16 and 5/8 and tried to charge me for 5/8 tank of gas (about $100) when it should have been at 5/16, which i had actually overfilled.