Customer Reviews for Sail Trailers
(U-Haul Neighborhood Dealer)

193 reviews

6920 Macon Rd   Columbus, GA 31907

(706) 568-0997

Location Hours

  • Mon: 8:30 am - 5 pm
  • Tue: 9 am - 5 pm
  • Wed-Fri: 8:30 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(706) 568-0997

6920 Macon Rd
Columbus, GA 31907

Services at this Location:

Location Hours

  • Mon: 8:30 am - 5 pm
  • Tue: 9 am - 5 pm
  • Wed-Fri: 8:30 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

TIANA A. 
Rating:
1.0

This location was chained up and closed. There were no personnel on the site and it looked abandoned. I will do everything in my power to never use this location.

Anna J. 
Rating:
3.0

The location was extremely hard to find probably due to it not being an actual U-Haul rental location and the name it was listed under was not visible..It took at least an hour to locate the vehicle after being direct and redirected to other places and calling the original U-Haul service before being transferred to Sail and they were of no help.Once located the vehicle was parked in such a way that following the self checkout with pictures was a bit hard...Although the vehicle had its previous marks with X there were still some other additional unmarked issues not major but pictures were taken on my phone but I didn't know where to upload them but they still remain on my phone from pickup site..For the most part the vehicle was mostly clean, ran fine but noticed it didn't go past 70 on highway but it got the job done…Not sure why was charged and extra 3.80 for mileage because it was a straight shot but as said,it got the job done

Delores B. 
Rating:
2.0

As a 24 hr drop off point, there was very little room and it was a very awkward place to leave the trailer. It was right side a busy main road, it had park in the dirt.

Curtus B. 
Rating:
5.0

Customer did not leave a comment.

LOSSA A. 
Rating:
5.0

Customer did not leave a comment.

JOHNY G. 
Rating:
4.0

Customer did not leave a comment.

Joshua P. 
Rating:
3.0

For after hour drop offs it would be a fine location for a smaller truck or trailer. We found it difficult to know where to put our 26' truck considering there was not much parking space at all.

Jared R. 
Rating:
5.0

Service was great

Gregoria C. 
Rating:
1.0

Difficulty getting a truck in Southwest Georgia. So I had no other option than Sail trailers. White Animal hair all over cab of the truck. Smelled like dog. We had to try to clean it with lysol wipes, just to drive it. It was nasty! I want to receive a discount for the filth.

Sylvia D. 
Rating:
4.0

Customer did not leave a comment.

Andrew S. 
Rating:
1.0

The truck was back into a tough spot and all their employees parked their personnel vehicles around it and it was in a hug mud puddle making it very difficult to get out.

Alan L. 
Rating:
4.0

Customer did not leave a comment.

Carley C. 
Rating:
5.0

Everything was wonderful

Donna H. 
Rating:
5.0

Customer did not leave a comment.

shaqivia W. 
Rating:
5.0

Grade "A" service!

LaWanda W. 
Rating:
2.0

The truck was infested with ants. I was bitten all the way to my distance which was over 100 miles away. My boxes and furniture had ants in it. Terrible horrible experience!

Sherrie W. 
Rating:
5.0

The gentleman who checked me in was beyond excellent. Will use again.

Diane S. 
Rating:
5.0

This guy was fast and friendly, the exact thing you want when dropping off equipment. I've dropped off here before and I always get great service.

Dominic M. 
Rating:
5.0

Customer did not leave a comment.

sekou B. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Keep doing what your doing

Steve L. 
Rating:
5.0

Customer did not leave a comment.

Vamsi K. 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
3.0

Customer did not leave a comment.

Norman R. 
Rating:
5.0

Great service very friendly.

dedee D. 
Rating:
5.0

Customer did not leave a comment.

jonnie H. 
Rating:
3.0

The staff were helpful and attentive.

Roy N. 
Rating:
5.0

Customer did not leave a comment.

mattie G. 
Rating:
5.0

Customer did not leave a comment.

Theodore A. 
Rating:
3.0

Customer did not leave a comment.

Nausha H. 
Rating:
1.0

This location was extremely sketchy and if I had been alone, I would not have stopped to pick the truck up. I will never schedule a pickup from this location again.

linda F. 
Rating:
4.0

Customer did not leave a comment.

HARRY H. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Jefferson S. 
Rating:
1.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Ronnie H. 
Rating:
5.0

Customer did not leave a comment.

dewey W. 
Rating:
5.0

Customer did not leave a comment.

Jeff F. 
Rating:
5.0

Good

Scott H. 
Rating:
3.0

Customer did not leave a comment.

leroy P. 
Rating:
5.0

Customer did not leave a comment.

maura K. 
Rating:
5.0

Customer did not leave a comment.

Shanna S. 
Rating:
4.0

Accomodations were a little ruff,(building, grounds,) but service and location was excellent.

David E. 
Rating:
5.0

Thank you again. Sail trailers Great job

Shirley C. 
Rating:
1.0

The contractors that handled my U-Haul rental were extremely dishonest I moved literally round the corner from my previous residence and they claimed we drove 40 miles and was told that the only way to rove we didn't is to have a picture to prove it. To know that that a company would allow this kind of business that is as big of a company as U-haul is unbelievable and I will be sure to let everyone know about my experience.

altavia G. 
Rating:
5.0

Customer did not leave a comment.

alan R. 
Rating:
2.0

They charged me more than what it was, I filled the gas and got still charged for the same, the lock for the dolly broke after few mins of my trip informed the same but was still charged.Tried explaining the same no actions taken.

Jerein B. 
Rating:
3.0

Customer did not leave a comment.

cherrl M. 
Rating:
5.0

Thank you again..

Shirley C. 
Rating:
5.0

No complaints at all! Great company for all of your moving needs. will definitely be using them again in the future.

Pennie B. 
Rating:
5.0

Service here was very good, nice people!

JOHN H. 
Rating:
1.0

Customer did not leave a comment.

Monique B. 
Rating:
5.0

This is a dealer with a trailer shop and u-haul equipment out front. I pulled up with the trailer, and he was unhooking it as I got out of the truck. He quickly pulled me up in the computer, and apologized about the dolly. He indicated that he could not see any notes in the system to indicate that a dolly was not available, but understood. I was done and back out the door in under 10 minutes. great experience

Don F. 
Rating:
5.0

Fantastic customer service!

Michael D. 
Rating:
3.0

It was close to where I was. Good service provided by the person there.

Jeff G. 
Rating:
5.0

Customer did not leave a comment.

BARRY H. 
Rating:
4.0

Customer did not leave a comment.

Jacob N. 
Rating:
1.0

This place was filthy. I felt like I needed a bath after I left.

Andrew R. 
Rating:
4.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

shane H. 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
3.0

The a/c on the truck did not work. The first location we tried to drop off was suppose to be open til 1 was closed at 11.

Luther J. 
Rating:
5.0

Customer did not leave a comment.

wwndolyn S. 
Rating:
5.0

I've rented twice at this location and both times the staff was very friendly and the rental process went quick...no wait in line neither time.

Shymain P. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Shirley C. 
Rating:
5.0

Customer did not leave a comment.

Yasmine M. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
5.0

Customer did not leave a comment.

Tito Q. 
Rating:
3.0

Customer did not leave a comment.

Rebecca G. 
Rating:
5.0

Customer did not leave a comment.

Kiara G. 
Rating:
5.0

Thanks again .keep up the good work

Adoum C. 
Rating:
5.0

Customer did not leave a comment.

Shirley C. 
Rating:
4.0

The staff was very helpful and friendly.

DON L. 
Rating:
3.0

Customer did not leave a comment.

Latasha K. 
Rating:
5.0

Customer did not leave a comment.

Shymain P. 
Rating:
3.0

Customer did not leave a comment.

alan C. 
Rating:
3.0

Customer did not leave a comment.

Kelly S. 
Rating:
5.0

Very quick drop off. Very helpful

LARRY L. 
Rating:
5.0

Customer did not leave a comment.

Patrick N. 
Rating:
3.0

Customer did not leave a comment.

Sherry P. 
Rating:
5.0

Great job .Keep up the great work.

Jennifer M. 
Rating:
5.0

The man who helped me during pick up and drop off was great.

Willieka M. 
Rating:
5.0

everything was good guys did a great job

Timothy G. 
Rating:
5.0

Excellent

GWEN S. 
Rating:
1.0

Customer did not leave a comment.

JEROME H. 
Rating:
5.0

Customer did not leave a comment.

RAY H. 
Rating:
5.0

Customer did not leave a comment.

Felix R. 
Rating:
1.0

The location is hard to find, the only way we knew where it was besides GPS was there was a truck by the side of the road, when returning after hours there is no place to park the truck if you have more than 2 returns and you're in a dirt area along side the road, it's dark so it is hard to find the key drop box ...

Scott B. 
Rating:
1.0

False info n false advertising.

Roy T. 
Rating:
5.0

The location was right next to my apartment complex (Whisperwood) and just down the street from where I was moving to. The owner was present and on time and I appreciated his quick help!

james W. 
Rating:
5.0

Excellent and fast service

CEDRIC L. 
Rating:
5.0

Excellent Customer Service. Allowed me to borrow a 7-4 Way adapter for my car.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

Nellie H. 
Rating:
5.0

Customer did not leave a comment.

Peggy V. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
3.0

Place a drop box somewhere prominently on the premises.

steven C. 
Rating:
3.0

Tires were seriously worn, but I get that you have to get everything out of your equipment

Travis P. 
No reviews have been submitted for this location.

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