Customer Reviews for Salinas Mobil Main
(U-Haul Neighborhood Dealer)

Rating:

1.0

The pickup was fast and easy, I was even able to extend my rental over the phone with the 1-800 number just like the other locations. However, using the mobile pickup charged me for the highest insurance for 3 days. When I was expecting $15 a day totaling $45 for insurance but when I went to drop it off it charged me $90. Automatic $10 and some change for gas. Charged me 30 extra miles than what I drove. And in order to complete the drop off I had to be charged all the charges. I was told I would be reimbursed pending legitimate errors. So overall I was charged an extra $45 for insurance and extra $10 and some change for gas and an extra 30 mi and I'm still not sure if I'm going to be reimbursed.

Rating:

5.0

It was easy to find and I appreciated the assistance! Too bad it is not closer to the airport, though.

Rating:

3.0

U-Haul instructions not very clear how to return moving blankets or dolly when returning using 24/7 truck share. Just had to go in and ask the gas station employee.

Rating:

5.0

Both people when I picked up and dropped off truck 🛻 were great!

Rating:

1.0

This is not a good area and a homeless person was in the back of another uhual. The lock for the pickup was not working and gasstation tendent broke the lock. Called customer service just to be hung up on then told to drive to monterey to pick up uhual. Finally I got someone who helped me from a different service area because my service area rep never answers.

Rating:

3.0

This is a mini mart and gas station so timing for the U-Haul could be an issue. We were early and when the U-Haul staffer arrived, we were able to get right to the contract and pick-up of equipment. Very nice lady and very helpful. She made the cell phone process very easy.